Customer Reviews for Victorian Gardens Inc
(U-Haul Neighborhood Dealer)

168 reviews

1501 N Columbia St   Milton-Freewater, OR 97862

(541) 938-3593

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 1 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(541) 938-3593

1501 N Columbia St
Milton-Freewater, OR 97862

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 1 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make it easier for the customers. The paper work took for ever!!

Mikel Hamrick 
Rating:
5.0

Customer did not leave a comment.

Linda Wells 
Rating:
4.0

Customer did not leave a comment.

Steve Barnes 
Rating:
5.0

Customer did not leave a comment.

Brittany Dobos 
Rating:
5.0

Absolutely phenomenal!

Katie Laird 
Rating:
1.0

The guy running the place left a note on the door saying he was working on a farm and to call him and he'd be there to tye location in 5min. I called 2 or 3 times all went to voice-mail I nearly had a late fee if I hadn't used the online drop off. He texted me about an hour later with instructions on how to drop off the truck. EXTREMELY UNPROFESSIONAL. Wouldn't recommend.

Oliver Posenauer 
Rating:
5.0

Make sure the windshields are clean of any splatters and smudges.

RACHEL HALPER 
Rating:
5.0

Great service on both ends. Gentleman was very nice. Checked me in very quickly. Trailer pulled very well. Looked like newer tires.

Mark Hanson 
Rating:
5.0

Nothing I had a great experience and, if and when I move again I will go there again

RUBEN LARIOS 
Rating:
4.0

Uhaul was not professional or on top of anything, you guys really dropped the ball on it. I was supposed to get a 26 foot and nobody ever reached out to me so i got stuck with this one which led to me having to take multiple trips more than i should have. Next time i will go with penske.

Brandon Gusse 
Rating:
5.0

Customer did not leave a comment.

Wrandoll Brenes Morua 
Rating:
5.0

Customer did not leave a comment.

Malinda Griffin 
Rating:
5.0

Customer did not leave a comment.

Gregory Hall 
Rating:
5.0

Customer did not leave a comment.

OLE DONSEN 
Rating:
5.0

Customer did not leave a comment.

OLE DONSEN 
Rating:
3.0

Customer did not leave a comment.

Krista Neuendorff 
Rating:
5.0

John went above and beyond to make sure I could get the truck and trailer I needed on Sunday. I really appreciate everything he did.

Steven Hammer 
Rating:
5.0

Customer did not leave a comment.

Ryan Snyder 
Rating:
5.0

Perfect

CONSTANCE LEE 
Rating:
5.0

Very easy to work with.

Jennifer Parker 
Rating:
4.0

Very easy and a quick drop off

Leslie Lambert 
Rating:
4.0

Customer did not leave a comment.

ROBERT MILLER 
Rating:
4.0

Great customer service! Got the call from John informing me location pickup had changed. That saved me alot of trouble finding my trailer. Many thanks

Robert Pollitt 
Rating:
5.0

John was very friendly and helpful. 🙂

Karla Lane 
Rating:
5.0

Customer did not leave a comment.

Colleen Gonzalez 
Rating:
5.0

Customer did not leave a comment.

michael hall 
Rating:
5.0

Customer did not leave a comment.

eddie Walker 
Rating:
5.0

Nothing

wayne larson 
Rating:
5.0

Customer did not leave a comment.

Michael Fink 
Rating:
5.0

Great service, rental equipment as expected, and staff was friendly and extremely helpful. I also heard good things about this location from people in town.

Jonathan Slack 
Rating:
5.0

The return was effort less and only took minutes

john litten 
Rating:
4.0

They made the drop off easy

james archer 
Rating:
5.0

Customer did not leave a comment.

Bryan Gent 
Rating:
1.0

Customer did not leave a comment.

Ian McVey 
Rating:
5.0

Customer did not leave a comment.

Edward Schneider 
Rating:
5.0

Customer did not leave a comment.

Don Henrichs 
Rating:
3.0

Truck was not ready in Pendleton as scheduled. Lost 4 hours of moving time due to having to get truck further away. Furthermore, no dolly or appliance dolly as reserved.

Jason Thomas 
Rating:
5.0

Customer did not leave a comment.

Casey Fargher 
Rating:
5.0

Customer did not leave a comment.

kenneth mcknight 
Rating:
5.0

Darned expensive for a one way move.

Larry Kelley 
Rating:
5.0

Customer did not leave a comment.

Paula Kraft 
Rating:
5.0

Customer did not leave a comment.

Lillian Perry 
Rating:
5.0

Great service. Equipment was in good order. Convenient location. Would highly recommend utilizing this location.

Peter Mitchell 
Rating:
5.0

Customer did not leave a comment.

Robert Harrison 
Rating:
5.0

Customer did not leave a comment.

Daniel Romero 
Rating:
5.0

Customer did not leave a comment.

ARTHUR DEE HARRIS 
Rating:
2.0

After explaining the fuel leak situation on the truck and delays on getting the truck back late due to needing to tarp the contents to keep dry. The service guy said he'd refund a measly $30 for the extra gas. I've yet to see any credit, and was charged an additional day for the uhaul as it was a few hours late dealing with the fuel and water leak situation during a bomb cyclone. Pathetic experience with this uhaul

BENJAMIN RISING 
Rating:
5.0

Customer did not leave a comment.

LARRY BRUCE MOORE 
Rating:
5.0

Customer did not leave a comment.

Ryan Kelley 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BAKER 
Rating:
5.0

Customer did not leave a comment.

John Liberato 
Rating:
5.0

The staff at Victorian Gardens went above and beyond, really helpful and kind.

Collin Rickford 
Rating:
3.0

Customer did not leave a comment.

Scott Nokleby 
Rating:
5.0

Excellent across the board!

Patrick King 
Rating:
2.0

guy was rude and was going to cancel my reservation because he said said i wasnt going make it intime to pick up the trailer, but i was.

Jennifer Jordan 
Rating:
5.0

The location was fine and the person that processed the paperwork for the rental was very nice and helpful. My issue is that I had to drive 35 miles from my preferred pick-up location to get the truck, and U-Haul offered no relevant consideration for my time and additional fuel. If someone has to travel more than 30 minutes or 10 miles to get their vehicle they should get something more than just "additional miles" on their rental. Maybe its on a sliding schedule, 10 miles gets a $10 credit, 20 miles a $20 credit, etc.

Paul Keeler 
Rating:
4.0

Extreme computer problem! 45-60 min delay!! Tayler, in ‘traffic’ was great at arranging trailers for this weekend! She really helped us make sense of what we had found on the website.

Mark Bame 
Rating:
5.0

Customer did not leave a comment.

GREGORY COWARD 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Daniels 
Rating:
5.0

Check in person was wonderful!

William Kelley 
Rating:
5.0

Check in person was great!

William Kelley 
Rating:
5.0

Customer did not leave a comment.

Kevin Martin 
Rating:
4.0

Customer did not leave a comment.

CARLA HOUCHIN 
Rating:
5.0

Customer did not leave a comment.

Donald Clark 
Rating:
4.0

Customer did not leave a comment.

Teresa Koppang 
Rating:
5.0

Customer did not leave a comment.

Richard Vieth 
Rating:
5.0

I needed to change my reservation to an earlier time, and they were happy to oblige!

Drue Sellin 
Rating:
5.0

Customer did not leave a comment.

Rockford Taylor 
Rating:
5.0

We reserved a trailer in Kennewick WA several months in advance but received a call the day before picking it up that we would need to drive 1 1/2 hours to OR to get a trailer because there were none in Kennewick. This was a huge inconvenience and no compensation was offered. You really screwed up my move day and I am still very upset. I will never use U-Haul again. You need a better scheduling process for sure.

Lawrence Casazza 
Rating:
5.0

Customer did not leave a comment.

DANIELLE BLANC 
Rating:
5.0

Customer did not leave a comment.

TONI FISH 
Rating:
5.0

Nothing

Cynthia Boyd 
Rating:
5.0

Customer did not leave a comment.

Albert Lenz 
Rating:
1.0

Waited on hold for 45 minutes to get a drop off location. Then they told me that I had to drop it off 30 minutes each way from my location, when there was 3 other locations with in 5 minutes. Poor customer service UHaul!

ANTHONY BIANCHE 
Rating:
5.0

Customer did not leave a comment.

ROBERT POLLITT 
Rating:
3.0

Helpful

Kerry Borba 
Rating:
4.0

Customer did not leave a comment.

Gary Duncan 
Rating:
5.0

Customer did not leave a comment.

Albert Lenz 
Rating:
5.0

Customer did not leave a comment.

Lisa Beierle 
Rating:
1.0

The self check in process was frustrating and confusing. It wouldn't except my current photo with my driver's license photo. Being a Sunday the business was closed and I struggled through the process of just attaining the keys. If the owner, who by the way was "old school", and was patient and a great help, hadn't come by I would still be there. It cost me three hours of moving time-so much for quick check in process. At the end I was charged for an extra day. Suffice to say I will not be using your service again.

Stephane Arcane 
Rating:
5.0

Inside cab of truck was very dirty

Bruce Hamovitz 
Rating:
5.0

Customer did not leave a comment.

Ramona Harral 
Rating:
5.0

Customer did not leave a comment.

William Trudeau 
Rating:
4.0

Customer did not leave a comment.

CHARLES SCHOENE 
Rating:
1.0

Location not open during posted business hours. After leaving pickup location, we were called and told the truck needed to be returned 31 miles away from our destination. We tried calling to see if we could drop off at one of several locations in Pendleton OR. No answer. So we drove the extra miles, paid more for gas to drop off a day early. Now you want to charge me for 5 miles over? U-Haul will not be receiving my business or referrals in the future.

Jennifer Elliott 
Rating:
5.0

Customer did not leave a comment.

Mark Rixon 
Rating:
5.0

Everything was great and the guy at the desk was very helpful and friendly. I had zero issues.

Nancy Oleen 
Rating:
5.0

Customer did not leave a comment.

Douglas Johnson 
Rating:
5.0

Although the facility was suppose to be open during the time frame I initially went to return the trailer, they were closed and no one was around. So I had to do the self return process online. That sucks. However, the manager of the location called me the next day and he was very pleasant.

SUZANNE STONECIPHER-SOLLARS 
Rating:
5.0

Customer did not leave a comment.

Frederick Carter 
Rating:
5.0

Thank you

Brenda Huggins 
Rating:
5.0

Customer did not leave a comment.

Michael Bubar 
Rating:
5.0

Customer did not leave a comment.

Darin Ames 
Rating:
5.0

Could not have been better, really. Accommodating and friendly.

Lia Cottam 
Rating:
3.0

Customer did not leave a comment.

Deanna strong 
Rating:
5.0

Customer did not leave a comment.

Cherri Logan 
Rating:
5.0

Customer did not leave a comment.

jim pensiero 
Rating:
5.0

Customer did not leave a comment.

Deanna strong 
Rating:
5.0

Customer did not leave a comment.

Duane Sorensen 
Rating:
1.0

Customer did not leave a comment.

pat choin 
No reviews have been submitted for this location.

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