Customer Reviews for Victorian Gardens Inc
(Distribuidor de U-Haul del vecindario)

125 comentarios

1501 N Columbia St   Milton-Freewater, OR 97862

(541) 938-3593

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 4 p. m.
Horario especial
  • 11/30/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(541) 938-3593

1501 N Columbia St
Milton-Freewater, OR 97862

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 4 p. m.
Horario especial
  • 11/30/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR DEE H. 
Clasificación:
2.0

After explaining the fuel leak situation on the truck and delays on getting the truck back late due to needing to tarp the contents to keep dry. The service guy said he'd refund a measly $30 for the extra gas. I've yet to see any credit, and was charged an additional day for the uhaul as it was a few hours late dealing with the fuel and water leak situation during a bomb cyclone. Pathetic experience with this uhaul

BENJAMIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

The staff at Victorian Gardens went above and beyond, really helpful and kind.

Collin R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

Excellent across the board!

Patrick K. 
Clasificación:
2.0

guy was rude and was going to cancel my reservation because he said said i wasnt going make it intime to pick up the trailer, but i was.

Jennifer J. 
Clasificación:
5.0

The location was fine and the person that processed the paperwork for the rental was very nice and helpful. My issue is that I had to drive 35 miles from my preferred pick-up location to get the truck, and U-Haul offered no relevant consideration for my time and additional fuel. If someone has to travel more than 30 minutes or 10 miles to get their vehicle they should get something more than just "additional miles" on their rental. Maybe its on a sliding schedule, 10 miles gets a $10 credit, 20 miles a $20 credit, etc.

Paul K. 
Clasificación:
4.0

Extreme computer problem! 45-60 min delay!! Tayler, in ‘traffic' was great at arranging trailers for this weekend! She really helped us make sense of what we had found on the website.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

Check in person was wonderful!

William K. 
Clasificación:
5.0

Check in person was great!

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

I needed to change my reservation to an earlier time, and they were happy to oblige!

Drue S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rockford T. 
Clasificación:
5.0

We reserved a trailer in Kennewick WA several months in advance but received a call the day before picking it up that we would need to drive 1 1/2 hours to OR to get a trailer because there were none in Kennewick. This was a huge inconvenience and no compensation was offered. You really screwed up my move day and I am still very upset. I will never use U-Haul again. You need a better scheduling process for sure.

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI F. 
Clasificación:
5.0

Nada

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert L. 
Clasificación:
1.0

Waited on hold for 45 minutes to get a drop off location. Then they told me that I had to drop it off 30 minutes each way from my location, when there was 3 other locations with in 5 minutes. Poor customer service UHaul!

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
3.0

Helpful

Kerry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
1.0

The self check in process was frustrating and confusing. It wouldn't except my current photo with my driver's license photo. Being a Sunday the business was closed and I struggled through the process of just attaining the keys. If the owner, who by the way was "old school", and was patient and a great help, hadn't come by I would still be there. It cost me three hours of moving time-so much for quick check in process. At the end I was charged for an extra day. Suffice to say I will not be using your service again.

Stephane A. 
Clasificación:
5.0

Inside cab of truck was very dirty

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
1.0

Location not open during posted business hours. After leaving pickup location, we were called and told the truck needed to be returned 31 miles away from our destination. We tried calling to see if we could drop off at one of several locations in Pendleton OR. No answer. So we drove the extra miles, paid more for gas to drop off a day early. Now you want to charge me for 5 miles over? U-Haul will not be receiving my business or referrals in the future.

Jennifer E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

Everything was great and the guy at the desk was very helpful and friendly. I had zero issues.

Nancy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
5.0

Although the facility was suppose to be open during the time frame I initially went to return the trailer, they were closed and no one was around. So I had to do the self return process online. That sucks. However, the manager of the location called me the next day and he was very pleasant.

SUZANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C. 
Clasificación:
5.0

Gracias

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin A. 
Clasificación:
5.0

Could not have been better, really. Accommodating and friendly.

Lia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
1.0

El cliente no dejó un comentario.

pat C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

Staff was very helpful very pleasant.

Sandra S. 
Clasificación:
5.0

Service was great! Unit was ready and he let us borrow an adapter for lights. Gracias.

Kurt H. 
Clasificación:
5.0

Good service and

Marcus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

This same day I had reserved same trailer at a different location in college place Wa. They made me wait one-hour without helping me then I called customer service to reserve same trailer at another location 40 miles away in Pendleton OR, they couldn't help me either. Then I went to Milton freewater and this person was awesome very helpful. I will definitely come back to this place again. Negative 0 to the other locations no customer skills. Just wonder where is the 50 dollars customer guarantee. I ended up paying 200 more for not picking up my items when I was scheduled to not mentioning the 80 miles back and forth I drove because of an unprofessional employee that had guaranteed me to find at this location. Guess what, lost gas money and didn't get my trailer

Luis N. 
Clasificación:
5.0

Still not sure. The manager greeted us there and was ready to process our delivery of the UHaul tow dolly. It was fast and easy. I had a very positive experience.

William S. 
Clasificación:
4.0

Convient and friendly Thank you

Logan P. 
Clasificación:
5.0

Your program of following upon email is great!!

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royal B. 
Clasificación:
5.0

John was very nice and professional and I would go again to rent

Eric H. 
Clasificación:
5.0

More inventory available in Eastern Oregon/Washington.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

The pickup experience at Victorian Gardens was wonderful. The gentleman who helped us was truly kind and helpful. I would 100% recommend this particular location to anyone moving in or out of the area.

Margo P. 
Clasificación:
5.0

Thanks for all your help

Kristen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
5.0

Great service-nice trailer. The problem was the uhaul automated system-it is really inefficient for a large company. Im sure it is a manor frustration to your servicing staff and many customers.

doug W. 
Clasificación:
3.0

Agent is trying to get credit for time not used on the trailer.

jayne H. 
Clasificación:
4.0

Got us checked in and unhooked very efficiently and on our way. Just what we needed after a long two days.

robert H. 
Clasificación:
5.0

Loved the owner. Super friendly. I've rented from uhaul before in other locations but never really "enjoyed" my experience. This one stood out from the rest.

Michael M. 
Clasificación:
5.0

Picking up and returning rental went smoothly. Everything was ready at pick-up. Minimum time spent there. Owner was low key and very efficient and organized. I highly recommend him and his business.

David W. 
Clasificación:
5.0

Great experience.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerry C. 
Clasificación:
5.0

No improvements needed, great experience

KELLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita C. 
Clasificación:
2.0

I only needed the equipment for one day and signed up online for only one day but was charged for three days. The man in Milton freewater said I would receive a refund if I returned it in one day but when I returned the equipment the lady at the feed bin in Rochester Washington said that they don't refund even when returned in one day. Very upset about this because I have used Uhaul many times and feel lied to.

Debbie D. 
Clasificación:
5.0

John was very helpful and knowledgeable.... great experience and customer service ??

Kelly M. 
Clasificación:
5.0

VERY personal man & a pleasure to do business with. He is an EXCELLENT representative for U-Haul !!

Manuel G. 
No se han enviado comentarios para esta ubicación.

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