Customer Reviews for Vics Goodyear Tire No 2
(U-Haul Neighborhood Dealer)

386 reviews

7834 Rogers Ave   Fort Smith, AR 72903
(@ 79th St)

(479) 484-1310

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(479) 484-1310

7834 Rogers Ave
Fort Smith, AR 72903
(@ 79th St)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica Dalrymple 
Rating:
5.0

Great customer service. Thanks for helping make my move easier.

Vera Catron 
Rating:
4.0

Customer did not leave a comment.

Wendy Ferguson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cox 
Rating:
3.0

Customer did not leave a comment.

Sierra Alston 
Rating:
5.0

Customer did not leave a comment.

Treashea Southard 
Rating:
2.0

The pick up process was messed up and took way too long. I called prior to booking to confirm information and i completed information online and yet we had to go through the process all over again when picking up our vehicle.

NIK PURIFOY 
Rating:
5.0

Ric accepted the trailer and gave good directions on its placement. Although it was nearing closing time, he was cheerful and helpful.

john Burns 
Rating:
1.0

Rude, poor customer service, over charged me, truck blew up on trip, had to wait several hours for another truck, transferred my stuff to new truck, overall took me more days than planned and missed work,.

Kimberly Yager 
Rating:
5.0

Fast , friendly, great location. Will rent there again

Timothy Phelan 
Rating:
5.0

Customer did not leave a comment.

Robert Thompson 
Rating:
5.0

The desk clerk was busy and he got someone else to check me in. Very professional.

Steve Massaro 
Rating:
5.0

These guys are so helpful. We rent trailers from here a few times a year and are never disappointed.

Tress Fry 
Rating:
5.0

Very friendly and helpful. I was out of there quickly

Merle Burris 
Rating:
5.0

No improvement needed.. Personal was all very professional. The workers hooked the trailer up to our pick up.. and did a through pre trip. We swept the trailer out before we returned it. And the workers unhooked the trailer.

DONALD TEMPLE 
Rating:
5.0

Customer did not leave a comment.

DANA KUPER 
Rating:
5.0

Customer did not leave a comment.

Santiago Figueroa 
Rating:
5.0

Very thankful there is uhaul companies!

Brittany Burton 
Rating:
5.0

Customer did not leave a comment.

Ed Blackard 
Rating:
5.0

Na

Wallace West 
Rating:
3.0

Customer did not leave a comment.

Michael Collins 
Rating:
5.0

Customer did not leave a comment.

robert west 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CARTER 
Rating:
2.0

Customer did not leave a comment.

BREANNA HARVELL 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Taylor 
Rating:
5.0

Quick and easy, as usual.

Tress Fry 
Rating:
4.0

Customer did not leave a comment.

Sabrina Munoz 
Rating:
3.0

I put a furniture dolly and appliance dolly on the rental and did not receive it.

Matthew Poplin 
Rating:
5.0

Customer did not leave a comment.

MIKE ILARI 
Rating:
5.0

Customer did not leave a comment.

Wallace West 
Rating:
4.0

Customer did not leave a comment.

CHERYL MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

PABLO ALBUJA 
Rating:
5.0

Customer did not leave a comment.

Carl Friddle 
Rating:
5.0

Customer did not leave a comment.

KENNETH JAMES 
Rating:
5.0

Clean and efficient move equipment. Thank you!

Heather Boyd 
Rating:
1.0

We had a horrible experience at this location. The person helping had no customer service experience. He gave us a truck that had 90,000+ miles on it when we were going across the country. Uhaul had told us we would get a newer vehicle when we booked it almost 3 weeks ahead of time since we were going across the country. The man at Uhaul did not even go out to the vehicle and inspect it with us. Also the truck had a crack on the windshield that went right across the windshield. We gave him the address we were driving it to, and he set the drop off at least 30 minutes away when there is a Uhaul 5 minutes away from the address we gave him. Also I gave him my drivers license and still the truck was rented in my daughters name. We did not check all this ahead of time because we thought the Uhaul rep at this center knew how to do his JOB. My husband was so upset he took the truck and swapped it with another truck at the Uhaul on Townson Avenue. So we ended up with a better truck but the rental name and drop off were incorrect. Vics Good year and Tire provides poor service for whatever reason. Would NEVER EVER recommend them. I got the impression he acts diffeently with different people.

OMAIMA MZEE 
Rating:
4.0

The tires were out of balance and the front end was so out of alignment I had to hold the steering wheel to the left for nearly 1800 miles while vibrating the whole way.

Richard White 
Rating:
4.0

The truck had new tires but at least one tire was completely out of balance. It vibrated me and everything else in the truck the entire time. Not only was the tires out of round but the front end alignment was also way off. I had to hold the steering wheel hard left for the entire trip. It was miserable. I have pics and video to prove my writeup.

Richard White 
Rating:
5.0

Keep up the great work

Steven Shelby 
Rating:
5.0

Ready when I arrived. Quick and professional in and out. I understood what I needed to do to return vehicle.

ROLAND FULMER 
Rating:
5.0

Very fast. Was on the road in no time!

Robert Cabrera 
Rating:
2.0

Customer did not leave a comment.

Donna Challis 
Rating:
5.0

N/A everything was good and went smoothly.

Collyn Shelton 
Rating:
4.0

Customer did not leave a comment.

Ashanti McGill 
Rating:
3.0

Units need to be cleaner and better maintained. The chains of the trailer that are in bad condition..

ADA CASTELAN-CAMARGO 
Rating:
5.0

We have rented utility trailers from this location on several occasions. They are efficient and friendly. We have had bad experiences with other Uhaul locations, but I know that at Vic’s 2, I will be in and out and not have any issues. Thanks, guys!

Tress Fry 
Rating:
4.0

Salesman stated fuel was at 7/8 of a tank when it was clearly under 3/4 when I jumped in the truck. I was in a rush so I did not have a chance to tell him the paperwork was wrong

Wesley Collins 
Rating:
3.0

The first location that I reserved the truck rented the truck out to someone else. I had to go to the second location to pick up another truck for my move. When I got there the truck had cigarette butts on the floor of the truck and the cab smelled like cigarette smoke. Also, there was only half a tank of gas in the tank. I hope that the location would be more attentive next time.

gene garver 
Rating:
5.0

Customer did not leave a comment.

ALIZA JONES 
Rating:
5.0

I don’t know, everything was good.

KAREN GABRIEL 
Rating:
5.0

Customer did not leave a comment.

REGINALD HENDERSON 
Rating:
5.0

I rented a 6x12 and Rick at the store and one of the guy that hooked my trailer they both are amazing. Keep up the great work you guys.

JOSE CARBALLO 
Rating:
5.0

Rick and his staff are friendly and always accommodating. I will definitely recommend this location for u-haul rentals.

JOHN HAGENBUCH 
Rating:
3.0

Customer did not leave a comment.

AHMAD KAAKO 
Rating:
5.0

Excellent experience very accommodating

JON FIEHL 
Rating:
5.0

Customer did not leave a comment.

Angie Lambert 
Rating:
3.0

Customer did not leave a comment.

CHAD JOSEPH HUNTER 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOHNSON 
Rating:
5.0

Theis store is nice and we'll run, very good!!!! Thank you.

SANDRA SPANISH 
Rating:
4.0

We had to put in 2 quarts of oil. Doesnt seem like they do any maintance on the trucks

JUSTIN PECK 
Rating:
3.0

Customer did not leave a comment.

WILEY SANDERS 
Rating:
5.0

Customer did not leave a comment.

William Whittenberg 
Rating:
5.0

Customer did not leave a comment.

Shawn Spriggs 
Rating:
3.0

Customer did not leave a comment.

CARL HILL 
Rating:
1.0

Dont over charge for the equipment and then make me pay twice for a car dolly.

Dustin Shearburn 
Rating:
3.0

very limited parking

TARA NEWBY 
Rating:
5.0

Customer did not leave a comment.

JERRY BEALL 
Rating:
3.0

I didn't receive my appliance dolly and furniture mats.

John Rabb 
Rating:
3.0

Customer did not leave a comment.

GARY PETERSON 
Rating:
5.0

Customer did not leave a comment.

CASSI PALMER 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER KEYSER 
Rating:
5.0

The drop-off was as easy as the pick-up should have been. No issues here.

THOMAS TRIPLETT 
Rating:
5.0

I have returned trucks here before and am giving the excellent rating based on previous experiences. This time it was an after hours drop.

MICHELLE TRENT 
Rating:
5.0

Mobile processing was very smooth and made it possible for me to use the uhaul on a holiday. Very nice

Todd Greene 
Rating:
4.0

Customer did not leave a comment.

John Ballard 
Rating:
5.0

Wonderful service, very workable, professional. Rick is very Great.

SANDRA SPANISH 
Rating:
5.0

I got busy the Monday after I returned the unit and called them on that Tyesday to make sure they got it checked in and I was told that they had already checked it in on that Monday. Very thankful for these guys.

GREGORY FARRIS 
Rating:
5.0

They were great!!! Very kind and helpful, I appreciate all the guys there so much!

CHLOE LAMMER 
Rating:
5.0

Fast and Friendly service, and with an after hours drop off makes it super convenient!

COTY ENDL 
Rating:
3.0

Clean out the trailer before hooking it up to another vehicle. I had to check the equipment myself before leaving the lot otherwise I would have had a dirty trailer.

KIMBERLY BATTISTA 
Rating:
3.0

I think the staff at this location was very helpful and worked to clear up errors from my rental

RODERICK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Billy Denbow 
Rating:
5.0

Customer did not leave a comment.

KENDRA KRUEBBE 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE- CALLED THE NUMBER LISTED AND THEY TRIED TO MAKE ME PAY ANOTHER WOMENS BAD DEBIT

KALEAH GORE 
Rating:
5.0

All went great!

PAMELA EHNLE 
Rating:
5.0

Very efficient and speedy.

Vernon Moss 
Rating:
5.0

Customer did not leave a comment.

ERICA MILLS 
Rating:
5.0

Nothing. Very personal and professional service!

TIMOTHY KIMPTON 
Rating:
5.0

Great service. Would rent from them without hesitation.

WILLIAM STUCKEY 
Rating:
5.0

Nothing the employees were very friendly and helpful.

Brenda Neering 
Rating:
5.0

Customer did not leave a comment.

DENNIS RIGGINS 
Rating:
3.0

Price quote on the phone did not match up with the price I paid. Other than that, good.

Christopher Dixon 
Rating:
5.0

I rented the trailer on a very short notice to get a job done quickly, everything turned out great.

Henry Hampton 
Rating:
5.0

I had reserved a larger truck that wasn't available when I arrived to pick it up. It would have been nice if it had been there when I needed it or I had been informed that it wasn't beforehand.

Casey Barrett 
Rating:
5.0

Customer did not leave a comment.

CAROLYN ROZELL 
Rating:
5.0

Customer did not leave a comment.

Wallace West 
Rating:
4.0

Quick service

Murray Babb 
Rating:
5.0

Customer did not leave a comment.

Rena Britnell 
Rating:
5.0

Everything was great! Thanks Rick!

RANDALL BROWN 
Rating:
5.0

G

ESTHER CASTILLO 
No reviews have been submitted for this location.

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