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Gabrielle T.
Customer Reviews for Vics Goodyear Tire No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Quick and easy, as usual.
Tress F.I put a furniture dolly and appliance dolly on the rental and did not receive it.
Matthew P.Clean and efficient move equipment. Thank you!
Heather B.We had a horrible experience at this location. The person helping had no customer service experience. He gave us a truck that had 90,000+ miles on it when we were going across the country. Uhaul had told us we would get a newer vehicle when we booked it almost 3 weeks ahead of time since we were going across the country. The man at Uhaul did not even go out to the vehicle and inspect it with us. Also the truck had a crack on the windshield that went right across the windshield. We gave him the address we were driving it to, and he set the drop off at least 30 minutes away when there is a Uhaul 5 minutes away from the address we gave him. Also I gave him my drivers license and still the truck was rented in my daughters name. We did not check all this ahead of time because we thought the Uhaul rep at this center knew how to do his JOB. My husband was so upset he took the truck and swapped it with another truck at the Uhaul on Townson Avenue. So we ended up with a better truck but the rental name and drop off were incorrect. Vics Good year and Tire provides poor service for whatever reason. Would NEVER EVER recommend them. I got the impression he acts diffeently with different people.
OMAIMA M.The tires were out of balance and the front end was so out of alignment I had to hold the steering wheel to the left for nearly 1800 miles while vibrating the whole way.
Richard W.The truck had new tires but at least one tire was completely out of balance. It vibrated me and everything else in the truck the entire time. Not only was the tires out of round but the front end alignment was also way off. I had to hold the steering wheel hard left for the entire trip. It was miserable. I have pics and video to prove my writeup.
Richard W.Keep up the great work
Steven S.Ready when I arrived. Quick and professional in and out. I understood what I needed to do to return vehicle.
ROLAND F.Very fast. Was on the road in no time!
Robert C.N/A everything was good and went smoothly.
Collyn S.Units need to be cleaner and better maintained. The chains of the trailer that are in bad condition..
ADA C.We have rented utility trailers from this location on several occasions. They are efficient and friendly. We have had bad experiences with other Uhaul locations, but I know that at Vic's 2, I will be in and out and not have any issues. Thanks, guys!
Tress F.Salesman stated fuel was at 7/8 of a tank when it was clearly under 3/4 when I jumped in the truck. I was in a rush so I did not have a chance to tell him the paperwork was wrong
Wesley C.The first location that I reserved the truck rented the truck out to someone else. I had to go to the second location to pick up another truck for my move. When I got there the truck had cigarette butts on the floor of the truck and the cab smelled like cigarette smoke. Also, there was only half a tank of gas in the tank. I hope that the location would be more attentive next time.
gene G.I don't know, everything was good.
KAREN G.I rented a 6x12 and Rick at the store and one of the guy that hooked my trailer they both are amazing. Keep up the great work you guys.
JOSE C.Rick and his staff are friendly and always accommodating. I will definitely recommend this location for u-haul rentals.
JOHN H.Excellent experience very accommodating
JON F.Theis store is nice and we'll run, very good!!!! Thank you.
SANDRA S.We had to put in 2 quarts of oil. Doesnt seem like they do any maintance on the trucks
JUSTIN P.Dont over charge for the equipment and then make me pay twice for a car dolly.
Dustin S.very limited parking
TARA N.I didn't receive my appliance dolly and furniture mats.
John R.The drop-off was as easy as the pick-up should have been. No issues here.
THOMAS T.I have returned trucks here before and am giving the excellent rating based on previous experiences. This time it was an after hours drop.
MICHELLE T.Mobile processing was very smooth and made it possible for me to use the uhaul on a holiday. Very nice
Todd G.Wonderful service, very workable, professional. Rick is very Great.
SANDRA S.I got busy the Monday after I returned the unit and called them on that Tyesday to make sure they got it checked in and I was told that they had already checked it in on that Monday. Very thankful for these guys.
GREGORY F.They were great!!! Very kind and helpful, I appreciate all the guys there so much!
CHLOE L.Fast and Friendly service, and with an after hours drop off makes it super convenient!
COTY E.Clean out the trailer before hooking it up to another vehicle. I had to check the equipment myself before leaving the lot otherwise I would have had a dirty trailer.
KIMBERLY B.I think the staff at this location was very helpful and worked to clear up errors from my rental
RODERICK W.HORRIBLE CUSTOMER SERVICE- CALLED THE NUMBER LISTED AND THEY TRIED TO MAKE ME PAY ANOTHER WOMENS BAD DEBIT
KALEAH G.All went great!
PAMELA E.Very efficient and speedy.
Vernon M.Nothing. Very personal and professional service!
TIMOTHY K.Great service. Would rent from them without hesitation.
WILLIAM S.Nothing the employees were very friendly and helpful.
Brenda N.Price quote on the phone did not match up with the price I paid. Other than that, good.
Christopher D.I rented the trailer on a very short notice to get a job done quickly, everything turned out great.
Henry H.I had reserved a larger truck that wasn't available when I arrived to pick it up. It would have been nice if it had been there when I needed it or I had been informed that it wasn't beforehand.
Casey B.Quick service
Murray B.Everything was great! Thanks Rick!
RANDALL B.G
ESTHER C.nice place
Michael F.We had added the flat furniture mover since we had several large and bulky items like couches and dressers. When we got to the location to pick up the truck and furniture mover they didn't have it. We also tried to log in and complete the pick up online but after taking all the different photos required it failed to work and we had to go in the store to sign all the paperwork and such still. Also having to pay mileage as well as gas used is slightly insane. It was a local move as well.
Jeremiah S.Fast and friendly service is a plus. Good location and good people running it. Gracias
Larry G.Very easy to work with..
mark M.great friendly service
ERIC C.How was my experience? Total crap . . . again. I had reserved a 20 foot truck but found upon arrival that it was not available. I had made this reservation several days in advance and at that time was assured that I would get the truck that I ordered because this very same thing had happened the previous time that I need to rent a truck. What was there waiting for me was a 26 foot truck that I cannot use at all. What is the point of advance reservation if it cannot be honored? My request that the total charges on this visit be reversed and that there is no charge to me. Thank you . . . R J Walters
RJ W.All was good. Keep doing it.
John H.Vic's was great. They got me in and out quickly and had what I reserved. However, this was only because the U-Haul Moving and Storage at 2205 Towson Ave in Fort Smith, AR did not have what I reserved. They had to call around and Vic's Tire had the trailer and dolly I needed. I CANNOT understand how you can reserve something and show up to the store early in the morning to find they rented out the equipment the customer reserved. Terrible customer service!!!!
James R.