Customer Reviews for Vics Goodyear Tire No 2
(U-Haul Neighborhood Dealer)

382 reviews

7834 Rogers Ave   Fort Smith, AR 72903
(@ 79th St)

(479) 484-1310

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(479) 484-1310

7834 Rogers Ave
Fort Smith, AR 72903
(@ 79th St)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sierra A. 
Rating:
5.0

Customer did not leave a comment.

Treashea S. 
Rating:
2.0

The pick up process was messed up and took way too long. I called prior to booking to confirm information and i completed information online and yet we had to go through the process all over again when picking up our vehicle.

NIK P. 
Rating:
5.0

Ric accepted the trailer and gave good directions on its placement. Although it was nearing closing time, he was cheerful and helpful.

john B. 
Rating:
1.0

Rude, poor customer service, over charged me, truck blew up on trip, had to wait several hours for another truck, transferred my stuff to new truck, overall took me more days than planned and missed work,.

Kimberly Y. 
Rating:
5.0

Fast , friendly, great location. Will rent there again

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

The desk clerk was busy and he got someone else to check me in. Very professional.

Steve M. 
Rating:
5.0

These guys are so helpful. We rent trailers from here a few times a year and are never disappointed.

Tress F. 
Rating:
5.0

Very friendly and helpful. I was out of there quickly

Merle B. 
Rating:
5.0

No improvement needed.. Personal was all very professional. The workers hooked the trailer up to our pick up.. and did a through pre trip. We swept the trailer out before we returned it. And the workers unhooked the trailer.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

DANA K. 
Rating:
5.0

Customer did not leave a comment.

Santiago F. 
Rating:
5.0

Very thankful there is uhaul companies!

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Na

Wallace W. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

Customer did not leave a comment.

BREANNA H. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle T. 
Rating:
5.0

Quick and easy, as usual.

Tress F. 
Rating:
4.0

Customer did not leave a comment.

Sabrina M. 
Rating:
3.0

I put a furniture dolly and appliance dolly on the rental and did not receive it.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

MIKE I. 
Rating:
5.0

Customer did not leave a comment.

Wallace W. 
Rating:
4.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Clean and efficient move equipment. Thank you!

Heather B. 
Rating:
1.0

We had a horrible experience at this location. The person helping had no customer service experience. He gave us a truck that had 90,000+ miles on it when we were going across the country. Uhaul had told us we would get a newer vehicle when we booked it almost 3 weeks ahead of time since we were going across the country. The man at Uhaul did not even go out to the vehicle and inspect it with us. Also the truck had a crack on the windshield that went right across the windshield. We gave him the address we were driving it to, and he set the drop off at least 30 minutes away when there is a Uhaul 5 minutes away from the address we gave him. Also I gave him my drivers license and still the truck was rented in my daughters name. We did not check all this ahead of time because we thought the Uhaul rep at this center knew how to do his JOB. My husband was so upset he took the truck and swapped it with another truck at the Uhaul on Townson Avenue. So we ended up with a better truck but the rental name and drop off were incorrect. Vics Good year and Tire provides poor service for whatever reason. Would NEVER EVER recommend them. I got the impression he acts diffeently with different people.

OMAIMA M. 
Rating:
4.0

The tires were out of balance and the front end was so out of alignment I had to hold the steering wheel to the left for nearly 1800 miles while vibrating the whole way.

Richard W. 
Rating:
4.0

The truck had new tires but at least one tire was completely out of balance. It vibrated me and everything else in the truck the entire time. Not only was the tires out of round but the front end alignment was also way off. I had to hold the steering wheel hard left for the entire trip. It was miserable. I have pics and video to prove my writeup.

Richard W. 
Rating:
5.0

Keep up the great work

Steven S. 
Rating:
5.0

Ready when I arrived. Quick and professional in and out. I understood what I needed to do to return vehicle.

ROLAND F. 
Rating:
5.0

Very fast. Was on the road in no time!

Robert C. 
Rating:
2.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

N/A everything was good and went smoothly.

Collyn S. 
Rating:
4.0

Customer did not leave a comment.

Ashanti M. 
Rating:
3.0

Units need to be cleaner and better maintained. The chains of the trailer that are in bad condition..

ADA C. 
Rating:
5.0

We have rented utility trailers from this location on several occasions. They are efficient and friendly. We have had bad experiences with other Uhaul locations, but I know that at Vic's 2, I will be in and out and not have any issues. Thanks, guys!

Tress F. 
Rating:
4.0

Salesman stated fuel was at 7/8 of a tank when it was clearly under 3/4 when I jumped in the truck. I was in a rush so I did not have a chance to tell him the paperwork was wrong

Wesley C. 
Rating:
3.0

The first location that I reserved the truck rented the truck out to someone else. I had to go to the second location to pick up another truck for my move. When I got there the truck had cigarette butts on the floor of the truck and the cab smelled like cigarette smoke. Also, there was only half a tank of gas in the tank. I hope that the location would be more attentive next time.

gene G. 
Rating:
5.0

Customer did not leave a comment.

ALIZA J. 
Rating:
5.0

I don't know, everything was good.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

I rented a 6x12 and Rick at the store and one of the guy that hooked my trailer they both are amazing. Keep up the great work you guys.

JOSE C. 
Rating:
5.0

Rick and his staff are friendly and always accommodating. I will definitely recommend this location for u-haul rentals.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

AHMAD K. 
Rating:
5.0

Excellent experience very accommodating

JON F. 
Rating:
5.0

Customer did not leave a comment.

Angie L. 
Rating:
3.0

Customer did not leave a comment.

CHAD JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Theis store is nice and we'll run, very good!!!! Thank you.

SANDRA S. 
Rating:
4.0

We had to put in 2 quarts of oil. Doesnt seem like they do any maintance on the trucks

JUSTIN P. 
Rating:
3.0

Customer did not leave a comment.

WILEY S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

CARL H. 
Rating:
1.0

Dont over charge for the equipment and then make me pay twice for a car dolly.

Dustin S. 
Rating:
3.0

very limited parking

TARA N. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
3.0

I didn't receive my appliance dolly and furniture mats.

John R. 
Rating:
3.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

CASSI P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

The drop-off was as easy as the pick-up should have been. No issues here.

THOMAS T. 
Rating:
5.0

I have returned trucks here before and am giving the excellent rating based on previous experiences. This time it was an after hours drop.

MICHELLE T. 
Rating:
5.0

Mobile processing was very smooth and made it possible for me to use the uhaul on a holiday. Very nice

Todd G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Wonderful service, very workable, professional. Rick is very Great.

SANDRA S. 
Rating:
5.0

I got busy the Monday after I returned the unit and called them on that Tyesday to make sure they got it checked in and I was told that they had already checked it in on that Monday. Very thankful for these guys.

GREGORY F. 
Rating:
5.0

They were great!!! Very kind and helpful, I appreciate all the guys there so much!

CHLOE L. 
Rating:
5.0

Fast and Friendly service, and with an after hours drop off makes it super convenient!

COTY E. 
Rating:
3.0

Clean out the trailer before hooking it up to another vehicle. I had to check the equipment myself before leaving the lot otherwise I would have had a dirty trailer.

KIMBERLY B. 
Rating:
3.0

I think the staff at this location was very helpful and worked to clear up errors from my rental

RODERICK W. 
Rating:
5.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

KENDRA K. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE- CALLED THE NUMBER LISTED AND THEY TRIED TO MAKE ME PAY ANOTHER WOMENS BAD DEBIT

KALEAH G. 
Rating:
5.0

All went great!

PAMELA E. 
Rating:
5.0

Very efficient and speedy.

Vernon M. 
Rating:
5.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Nothing. Very personal and professional service!

TIMOTHY K. 
Rating:
5.0

Great service. Would rent from them without hesitation.

WILLIAM S. 
Rating:
5.0

Nothing the employees were very friendly and helpful.

Brenda N. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
3.0

Price quote on the phone did not match up with the price I paid. Other than that, good.

Christopher D. 
Rating:
5.0

I rented the trailer on a very short notice to get a job done quickly, everything turned out great.

Henry H. 
Rating:
5.0

I had reserved a larger truck that wasn't available when I arrived to pick it up. It would have been nice if it had been there when I needed it or I had been informed that it wasn't beforehand.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN R. 
Rating:
5.0

Customer did not leave a comment.

Wallace W. 
Rating:
4.0

Quick service

Murray B. 
Rating:
5.0

Customer did not leave a comment.

Rena B. 
Rating:
5.0

Everything was great! Thanks Rick!

RANDALL B. 
Rating:
5.0

G

ESTHER C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
4.0

nice place

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
No reviews have been submitted for this location.

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