Customer Reviews for Vicks Corner World
(U-Haul Neighborhood Dealer)

733 reviews

2048 Hwy 9   Spirit Lake, IA 51360
(NW Corner of Jct Hwy 9 & 86)

(712) 336-1496

Office Hours

  • Mon-Sun: 7:30 am–8 pm

Services at this Location:

Contact Us

(712) 336-1496

2048 Hwy 9
Spirit Lake, IA 51360
(NW Corner of Jct Hwy 9 & 86)

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendant was very kind and patient and was very willing to help us in all aspects. I will definitely use the same service if ever I need to move. Thank you

Gerald Petersen 
Rating:
5.0

Customer did not leave a comment.

Neil Iverson 
Rating:
4.0

Customer did not leave a comment.

Wesley Patterson 
Rating:
5.0

Customer did not leave a comment.

Michael La Velle 
Rating:
4.0

Improve your website

James McDonald 
Rating:
2.0

The 10' box truck had zero creature comforts. No power windows, locks. No cruise control. There's a gas usage gauge that only read in the green if you were off the gas. And to charge nearly $250 for use of this is ridiculous. Need to upgrade equipment or drop price point.

Matt Husted 
Rating:
5.0

Customer did not leave a comment.

Troy Kloster 
Rating:
5.0

Vicks was super helpful and very efficient at renting me an in-town U-Haul. I would definitely rent from them again - 10 out of 10. No complaints.

Gina Bailey 
Rating:
5.0

Customer did not leave a comment.

SHAUNA RUNKLE 
Rating:
5.0

Customer did not leave a comment.

Amanda Janka 
Rating:
3.0

Customer did not leave a comment.

Robert Riemersma 
Rating:
3.0

Neither the heat nor the radio worked in the 15' truck making the travel experience very uncomfortable. When this was brought to manager's attention upon return of the truck (15 hours prior to time due) it was brushed off as not significant. I believe a credit to the card charged should have been made. I would think a refund of at least $200 would be reasonable.

Blake Poock 
Rating:
5.0

Very friendly there

CHRISTINE DEKKER 
Rating:
5.0

Customer did not leave a comment.

Erick Urquia 
Rating:
4.0

The thing I don't like about making online reservations is that when I get to the locations (I've used two different places regularly over the years) we always have to go through all the same steps again I just did online. Like no, I don't want insurance. I just feel like the check in process is painful, when I've rented so many times.

Trista Elsbecker 
Rating:
5.0

Customer did not leave a comment.

Richard Kolb 
Rating:
5.0

Customer did not leave a comment.

Paul Klein 
Rating:
5.0

Customer did not leave a comment.

James Coddington 
Rating:
4.0

Customer did not leave a comment.

Michael McCabe 
Rating:
2.0

I didn't check mileage but no way we went 50 miles in town and I said no insurance still got charged 15 dollars

MICHAEL DAVIS 
Rating:
5.0

Very fast, friendly and helpful.

Jodi Walterman 
Rating:
5.0

Customer did not leave a comment.

Shaun Gonnerman 
Rating:
5.0

too much smoke in office

James Coddington 
Rating:
3.0

Customer did not leave a comment.

Dale Jenkins 
Rating:
5.0

When I checked in the trailer in Spirit Lake, the quality of personal service made the whole experience excellent.

David Simonson 
Rating:
4.0

Customer did not leave a comment.

Timothy Wilson 
Rating:
5.0

Customer did not leave a comment.

Tim Tourville 
Rating:
2.0

Owner was smoking in the establishment during our transaction. Had a giant Trump 2024 sign in front of the building. Bathroom was ancient and dirty. Entire place was dirty and smelled. Would’ve never chosen this place if there had been other options but next one was 30 miles away. I’m a regular in this area during the summer and would never willingly give this place any business due to shoving their horrible political views in the publics face

John Mills 
Rating:
5.0

Nothing

Steven Pritts 
Rating:
5.0

Customer did not leave a comment.

Andrea Flinders 
Rating:
2.0

No words horrible

Dominique Cullom 
Rating:
5.0

Customer did not leave a comment.

Perry Flatgard 
Rating:
5.0

Customer did not leave a comment.

Christopher Maisenbach 
Rating:
5.0

Customer did not leave a comment.

Jamie Clabaugh 
Rating:
5.0

Customer did not leave a comment.

Jim Caffrey 
Rating:
5.0

Vic was very helpful with the process, and checked the trailer over very well before I left. A very nice man.

Gary Knoer 
Rating:
4.0

Customer did not leave a comment.

Jack Myers 
Rating:
5.0

Your Corporation needs a much faster computer registration system!

DEAN GREIMANN 
Rating:
5.0

Customer did not leave a comment.

Laura Celli 
Rating:
5.0

Overall excellent experience! Both corporate and Vicks Corner was very helpful and went above and beyond to help me get a 15 foot truck! Thank you! The only issue was it took a long time to get into the corporate website at home and at Vicks Corner. Vicks Corner said this is a very common occurrence. It took 30 minutes to get the check- in competed.

Steven Pritts 
Rating:
3.0

A little more customer service would be better.

Joe Lane 
Rating:
5.0

Customer did not leave a comment.

Bonnie Knight 
Rating:
5.0

Customer did not leave a comment.

Melissa Udomah 
Rating:
4.0

Customer did not leave a comment.

Jason Krage 
Rating:
4.0

Customer did not leave a comment.

Jerry Bannor 
Rating:
5.0

fix your internal computer system or give this location the proper tools ( computer) to be more efficient. the gentleman had a fabulous attitude in spite of the glitching that went on with his lick to u-haul to complete my paperwork. update needed drastically. so there... go and help Vic's Corner. He helps you ... Just sayin'.

Joseph Plewa 
Rating:
3.0

This location is a Landmark for over 90 years. The gentelman on duty was very polite and helpful. After getting home at 70 miles away I remembered I left my garage door opener in the truck and he retrieved it for my picking up later.

Bob Fletcher 
Rating:
3.0

Customer did not leave a comment.

Rick Adrian 
Rating:
4.0

Again no improvements needed at this location, My only suggestion is that the customer has a little extra time (patients) to spare as this is a very busy place during the summer. We were out of there within 10 minutes!!!!

rebbcca buhrman 
Rating:
1.0

U haul charges too much

Jared Alvey 
Rating:
5.0

The man at Vick's corner was very helpful in getting me going on the trailer I rented.

Gary Wallburg 
Rating:
5.0

Customer did not leave a comment.

William Hanby 
Rating:
5.0

Love working with Vick!

Alan Erickson 
Rating:
5.0

Customer did not leave a comment.

Kevin Sander 
Rating:
5.0

When I take the time to make the reservation on-line, including credit card and images of my DL, it is a complete waste of my time to have to do it all again at the pick up location. Please fix this.

Harriss C Thomas 
Rating:
5.0

Customer did not leave a comment.

KENDIG KNEEN 
Rating:
5.0

Customer did not leave a comment.

Karen Potaczek 
Rating:
5.0

Mr Vick was great to work with

RICHARD CODY 
Rating:
4.0

Customer did not leave a comment.

Dann Stevens 
Rating:
5.0

Everything went smooth no improvement needed.

Cindy Hood 
Rating:
4.0

Customer did not leave a comment.

Mady Brevik 
Rating:
2.0

Customer did not leave a comment.

Dale Magnuson 
Rating:
5.0

Customer did not leave a comment.

Arnold Caswell 
Rating:
5.0

Customer did not leave a comment.

Jerry Miller 
Rating:
5.0

Customer did not leave a comment.

Kyle Erne 
Rating:
3.0

Watching the owner of the Uhaul/gas Station location struggle with the Uhaul website. Not sure if it was his internet speed or the website, but either way, it was a process to get signed in(even though I pre resubmitted my info)

Vaughn Wickham 
Rating:
5.0

Customer did not leave a comment.

Benedict Studer 
Rating:
4.0

Customer did not leave a comment.

Pamela Rouse 
Rating:
3.0

Improve the check in process. I completed everything online in advance, but it still took 20 minutes for additional actions on your slow kiosk server at the pickup location.

Paul Boughey 
Rating:
5.0

Customer did not leave a comment.

Kevin Knaack 
Rating:
5.0

Mr. Vick was very accommodating and prepared for this rental.

William Dowd 
Rating:
4.0

Customer did not leave a comment.

Kerry Goldman 
Rating:
3.0

Customer did not leave a comment.

Nolan Hauge 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN THOMPSON 
Rating:
3.0

The trailer lights did not work and did not know that until I got stopped by cops 2 times. I was out in the county and could not have find a uhaul place to get it fixed. I returned it 1 day early.

Jacqueline Ivey 
Rating:
4.0

The truck was dirty, the windshield needed cleaning very badly

Teresa Anderson 
Rating:
5.0

Customer did not leave a comment.

CLAIR HOTCHKISS 
Rating:
5.0

Customer did not leave a comment.

Keith Lohse 
Rating:
5.0

Fast, friendly service and great product availability

Harriss C 
Rating:
1.0

I reserved a car trailer online and declined the insurance because my auto insurance covered it. When I picked it up he told me the price I got online so I signed the contract without reading it. He had added 70 plus dollars worth of insurance that I didn’t notice or want. Not very honest!!!

Timothy Jelle 
Rating:
4.0

Customer did not leave a comment.

Daniel Harvey 
Rating:
5.0

Customer did not leave a comment.

Kenneth Dunn 
Rating:
5.0

Customer did not leave a comment.

KENNETH DUNN 
Rating:
5.0

Customer did not leave a comment.

GILBERT BUTLER 
Rating:
5.0

Customer did not leave a comment.

Jayne Pfaffenbach 
Rating:
5.0

Both ends were very convenient and cooperative

Mary Wandling 
Rating:
5.0

Customer did not leave a comment.

MARK WILCOX 
Rating:
1.0

Returned the truck one day early AND half tank of gas--more than required. Received no refund or credit. BAD UHAUL.😡

Tami Williamson 
Rating:
3.0

Customer did not leave a comment.

Aaron Ohrn 
Rating:
4.0

Customer did not leave a comment.

Eric Heebner 
Rating:
1.0

The first truck he gave us sounded terrible and went a couple blocks and stalled Had trouble starting again. Took it back and he tried to tell us it was ok. He checked the oil and there was no oil. I sure the motor was destroyed as it smelled hot. He had another truck that he gave us. He had a lot of trouble using the computer. We were happy with the second truck he gave us.

Joyce Boles 
Rating:
5.0

Customer did not leave a comment.

Randy Riemersma 
Rating:
2.0

I will be talking to a Customer Service Rep. The truck we were given we were told had a truck engine light on but told it was nothing and to ignore it. We drove 1 mile away from pickup location and truck had a mechanical issue and was no longer driveable! We had friends/family waiting to help us load the truck. It took over 2 hours to get Uhaul to order tow truck and for us to get back to pickup location for new truck. Again, I will be talking to a customer service rep as the 1st truck never should have been given to us. It caused a long delay for us and a service recovery from UHaul is necessary!

Julie Brown 
Rating:
5.0

Customer did not leave a comment.

Doug Bielz 
Rating:
5.0

Customer did not leave a comment.

Julie beck 
Rating:
5.0

Not a thing! Excellent experience!

Steven Pritts 
Rating:
3.0

Customer did not leave a comment.

Daniel Beach 
Rating:
5.0

Customer did not leave a comment.

GERI KRAGEL 
Rating:
5.0

Customer did not leave a comment.

Dave Worshek 
Rating:
5.0

Customer did not leave a comment.

Shannon Pecka 
No reviews have been submitted for this location.

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