Customer Reviews for Vicious Automotive
(U-Haul Neighborhood Dealer)

290 comentarios

352 W James Lee Blvd Bldg A   Crestview, FL 32536

(850) 306-1455

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    12 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 306-1455

352 W James Lee Blvd Bldg A
Crestview, FL 32536

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    12 p. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were great. Location a bit on sketchy side but their attitude was Awesome.

Dave T. 
Clasificación:
2.0

I Never received my email with the confirmation and cost of renting equipment yes I'm still waiting

Bobby N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
2.0

The equipment wasn't checked into the system for over 2 hours after I dropped it off and I was charged for an extra day. Not acceptable.

CHARLES K. 
Clasificación:
3.0

El cliente no dejó un comentario.

laura G. 
Clasificación:
3.0

Train the counter staff on all aspects of pickup & drop off.

laura G. 
Clasificación:
5.0

Equipment was dirty, however, they offered to clean before I took off. I declined. I did want to point out that the vehicle violently shook when driving about 60 mph down the highway. Additionally, the alignment was off.

ROBERT C. 
Clasificación:
5.0

Holly offered incredible customer service! We can't say enough nice things about her! What an asset she is to UHaul!

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justick L. 
Clasificación:
2.0

UHaul could send a rep, incognito, to check it out , as a customer.

Steven C. 
Clasificación:
1.0

Place was filthy, had to take a different truck from what I reserved, truck barely ran and had a check engine light on. Didnt have the equipment I reserved. Horrible experience

William C. 
Clasificación:
1.0

The pick up location needs their contract with U-haul pulled they are by far the worst.

Cameron F. 
Clasificación:
1.0

The office is dirty, stinks and there's not any good parking available. The guy that was supposed to hook up my trailer didn't know what he was doing and then had the nerve to try to argue with me when I tried to show him how it's supposed to be done… and this is after he tried to get me to take a trailer missing a tail light!

ERINNICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
3.0

Windshield wipers didn't clear the rain in Florida that's pretty important for a safety aspect. The vendor did change them out when asked.

Johnny R. 
Clasificación:
3.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

My experience was fabulous. Even at there busiest time, and computer speed there calm, and steady. They do go out of there way to help you (with in reson) with your situation of moving or relocating. I do highly recommend this location, for all your moving needs. (If you have vehicle issues or questions don't hesitate to them as well). And may you all have a wonderful, blessed day  . Thank you for your help.

MICHELLE J. 
Clasificación:
2.0

The equipment and transportation should be inspected. The first tow dolly was in bad condition and we had to get a different one. Then we take the 15 footer Uhaul and the AC didn't work properly. It was mostly off than on our 12 hour drive! Again for the prices that are being charged, then the price should match the up keep on them as well. It's not fair to be paying for bad service.

Elisa V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JO G. 
Clasificación:
5.0

Vicious Uhaul is Awesome I would recommend them to anyone. Doug is GREAT! THANKS AGAIN!

coretta J. 
Clasificación:
1.0

Overcharged for 5 days, had to file dispute. Told would receive return call, never received

Jacque R. 
Clasificación:
1.0

Very rude people. Did not check uhual in when asked what we need to do he said nothing. Got a call later that day asking where uhual Is at because it was not returned yet told them we dropped it off that morning. Got another call the next day told same story and then following day got yet another call..... then the next day I got a charge on my credit card stating the uhual was 2 days late and got charged $113.... it was not late!! I called the place we dropped it off at she could not help us. Called customer service they took care of it but still have not got my money back. This place should not be accepting uhuals they have no clue what's going on.

Trista E. 
Clasificación:
1.0

There were no uhaul personnel present at the drop off location on my scheduled return date.

jerry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Earl T. 
Clasificación:
3.0

Office of dealer did not have a professional look. Service was good but not a welcoming appearance. Truck also leaked when it rained. I know it was not the dealers fault but didn't help with the experience.

GENE G. 
Clasificación:
5.0

No improvement. The attendant was very friendly and professional. She did everything to get me the truck as soon as possible and get me on my way. Very satisfied with the service.

RUBEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim S. 
Clasificación:
1.0

I parked in the wrong area during a return and the owner cursed at me and berated me in front of employees (mechanics). I only parked there because it was where I had originally picked up the rental earlier that morning and there were no signage that says "no rental parking." They also closed the office by 4:40 pm local so I had to wait the next day to turn it in. I promptly moved the rental to the correct parking area. The next day, the same thing happened, this time in front of incoming customers also. I promptly show up at 9:03 am and they were still closed. The owner again got in my face and began to yell and curse at me in front of other customers and other employees (uhaul).

RICHARD P. 
Clasificación:
5.0

Wonderful experience! Equipment was well maintained and ready on arrival for pickup. The staff were extremely helpful and friendly. They went above and beyond to help me. Los recomiendo, son excelentes. Outstanding!

Fiona L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
1.0

I waited 1.5 hrs in the lobby and when I asked for an additional hour on my rental she stated I would have to pay for an additional day. She was very rude and unprofessional. She told me the van was on empty and I needed to put gas in it as soon as I left. The cargo van was filthy with dog hair all over the seat and cigarette but on the dash. The back of the van was full of dirt. I brought the van back with a quarter of a tank in it and with 15 minutes to spare. Seriously, she needs to look for a new job. The contract stated I had to bring it back with 1/4 tank. I called corporate and they took care of it by reimbursement. I will take my business elsewhere unless they get new help.

Lisa R. 
Clasificación:
3.0

El cliente no dejó un comentario.

aryza S. 
Clasificación:
1.0

1.5 hours waiting to pickup my reservation. Never again this was too much.

Gabriel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaden C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty K. 
Clasificación:
1.0

Nasty van, smelled like urine and something had died last month , animal hair all inside, Ashes all over. The recorded mileage was way off what was actually showing, gas reading on my paperwork was incorrect, I told them but she didn't change anything. I drive 50 miles total they overcharged me significantly. Overall score 0/5 disgusted

Ruby Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne S. 
Clasificación:
1.0

The comments above apply to both locations pick up and drop off.

Teresa K. 
Clasificación:
1.0

1 half hour check in. Left my vehicle in a parking spot and they towed to lot in crestview. Very shady. 43.00. Dollar truck rental turned into 275.00 truck rental. Office was nasty. Never dealing with these peeps again. They said the police called it I. It was on there property and towing company verified they they called to get towed. These peeps represent your company. And give you a negative ten rating.

John W. 
Clasificación:
1.0

I have you labeled as spam yetyou twat waffles keep sendjng me bullshit

BRIAN M. 
Clasificación:
1.0

No one answered the phone during business hours. I attempted digital truck drop off unsuccessfully. The location never called me to verify the truck was received

Robert V. 
Clasificación:
4.0

The office needs a little work, but the service was excellent.

Jeffrey V. 
Clasificación:
5.0

First time using the Mobile check out, was easy and nice. Location had it ready and waiting

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nallely T. 
Clasificación:
3.0

I should of looked in back of truck. It was dirty.

Richard A. 
Clasificación:
3.0

Still waiting on my Refund for my last reservation

Donald S. 
Clasificación:
4.0

Have truck there on time I was set up for sat pick up and there was no truck or Dolly's had to p it up truck on Sunday but still no dolly but person at location bent over backwards to help in all was one day delay hurt my time line but good people at pickup location

david L. 
Clasificación:
5.0

They didn't have a dolly showing up in the inventory as being available per my online request. He (Andy I believe), went through the vehicles until found one for me. Nice, thorough professional. Nice people.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jarrod C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Winston W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Billy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W. 
Clasificación:
5.0

Clear instructions on what to do before leaving the parking lot in regards to accepting the rental through text message

Diana L C. 
Clasificación:
4.0

Good drop off location.

Gregory S. 
Clasificación:
5.0

Whole experience was great! No issues! Would definitely recommend them and use them again!

Gregg A. 
Clasificación:
5.0

El cliente no dejó un comentario.

austin C. 
Clasificación:
1.0

They were rude on pick up and returning and refused to check in my vehicle and give me a reciept. I will never rent from this location again.

Alice M. 
Clasificación:
2.0

just received my c/c bill and noted that I was OVER charged for the rental of a trailer which was returned to the pickup location WITHIN 4 hours of departure from same location, dropped off at 538pm...the sgl day lease is roughly HALF OF WHAT I WAS CHARGED...color me flabbergasted...I'll probably never lease from this location again

dennis B. 
Clasificación:
1.0

Young lady on duty was rude. Poor attitude. While I was there, she disconnected the phone because it was ringing, and she didn't want to answer it. She hand changed a serial number on a dolly I was renting on the contract. I asked her to initial her changes and she got mad, initialed the contract and threw it on the desk towards me. Poor representation of U-Haul.

Mark S. 
Clasificación:
5.0

They were very helpful here as I could not use the app on my phone. The owner came out to help me as he was still in the building

Sandra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

The young lady (Jaden), who waited on me was very polite and helpful. She made the transaction go very smoothly. I had a very good experience with this U-Haul Dealer. If needed, I definitely will use them again.

Carol S. 
Clasificación:
1.0

I reserved a uhaul over a month in advance for a military move.. they called me the day before and changed the location of pickup and said the price would remain the same. Upon pickup the price sky rocketed another 700 dollars or so. The young lady at the counter didn't care at all and I figured I could get it taken care by simply calling uhaul. Called uhaul and they pushed me around two 4-5 different people that couldn't help. They said they would put in a complain ticket and that I would get a phone call within 48-72 hours. It's been a bit longer than that and no phone call. As an active duty member that just moved and deal with people moving all the time I will direct them elsewhere for their moving needs unless this gets resolved..

Kelvon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dean H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffanie T. 
Clasificación:
3.0

The only issue I had is the truck was really dirty in the inside so I had to sweep the whole truck out before loading up my household items.

Derrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
3.0

The truck smelled of dog, and when we got into the truck we had notifications that the back tires were low on air; so, we had to find a place to have the tires aired up, normally would not have been an issue, but Easter weekend and pouring rain made it a big inconvenience.

Vickie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph W. 
Clasificación:
2.0

The shop was dirty and smelly. The young lady was nice, however the office was not clean or well kept.

sulura J. 
Clasificación:
5.0

The young lady inside was very helpful and the email responses were very professional.

Don C. 
Clasificación:
5.0

No problem, everything was great.

William P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathew M. 
Clasificación:
5.0

I have rented from this location several times and it is always a very pleasant experience. The office girl is very friendly and helpful.

debra J. 
Clasificación:
2.0

I just want to say how unprofessional the front desk rep was. My husband thought he left some keys in the truck we rented and we called but no one answered so we called again and were placed on hold for 10+ minutes. We hung up and called again. When we arrived to the location she was telling my husband “please don't call us over and over if we don't answer and if I place you on hold don't call back again, we were super busy and that's how customers numbers get blocked.” I understand people are busy but we called 3x max. There was no reason for her to be unprofessional and go to those lengths to make us feel like an inconvenience and that she was going to block our number when all we had was a simple question. There are other Uhaul renters in the area and I will not be using this location due to her rude and unprofessional comments.

jared Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcela V. 
Clasificación:
5.0

Servicio amable

Brian Y. 
Clasificación:
5.0

Do not ever recommend the location at 498 Wilson St in Crestview, FL. Horrible manager. Told me to go somewhere else.

Vernon I. 
Clasificación:
5.0

Always professional and courteous

KURT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margaret F. 
Clasificación:
4.0

El cliente no dejó un comentario.

doug P. 
Clasificación:
4.0

El cliente no dejó un comentario.

jose L. 
Clasificación:
5.0

This location is very polite and knowledgeable would highly recommend

michael T. 
Clasificación:
2.0

This location needs to service the truck as check engine light was on and employee didn't care when informed. Also make sure you take a picture of your pickup and drop off odometer and gas gauge for your personal records don't rely on photo you take if you do the timeshare pickup as this location likes to lie then charge you unnecessary charges.

Barclay D. 
No se han enviado comentarios para esta ubicación.

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