Better customer serviceâ€¦the owners (not workers) are not very communicative in the process, slow and one of them rude.MELISSA T.
Customer Reviews for VHA Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.lisa S.
Knowledgeable and efficient.Richard S.
El cliente no dejó un comentario.BRIAN G.
El cliente no dejó un comentario.Patricia K.
El cliente no dejó un comentario.Barry A.
drop off location was a gas station / convenience store ....one employee taking care of customers....the U-Haul customer is definitely their last priority.... terrible experienceDANIEL J.
Have a drop box for after-hours returns and honor the actual time of return instead of waiting to charge for an extra day. Uhaul should actually answer the customer service lines.Daniel H.
STOP promising vehicles you DON'T HAVE! I took time away from my family I only see twice a year to not only be denied once, but TWICE.. Again.. I will never use your company again..Amanda K.
Despite a confirmed reservation the attendant said they were closed and didn't want to help. Although he finally caved in and let me rent the truck, he wasn't happy about it. The truck was not clean inside of the cab or truck. When I returned the truck he said I had not put enough gas in - despite the fact that it had and had only driven it 19 miles. He then said that I would have to come back tomorrow to complete the rental despite it being finished. I have never had such issues with U-Haul, and was very disappointed that I had to pay for the insurance I opted out of, the condition of the truck, and the entire pickup and return. If this is the best that U-Haul can do, then next time I will choose Penske or Budget.Joshua W.
El cliente no dejó un comentario.GARY DEAN S.
computers we down could not give a receipt? I had to call uhaul 6 hour later to make sure it was reported dropped off.Debbie B.
El cliente no dejó un comentario.Beverly S.
The agent was super rude. I called in the morning to make sure my truck was there and he told me there were no reservations scheduled that day and hung up on me. After calling 1-800 number, I arrived to pick up my truck and he had a rude attitude. The truck was dirty inside and out. It needed washing especially the windshield. In my opinion this agent is not a good representative for your company.Velvet H.
El cliente no dejó un comentario.DENNIS S.
Indians barely spoke any English and were quite rude!Silas L.
Make sure whoever checks in the return looks at any notes otherwise they will charge you even if you are told by uhaul you won't be chargedBrian T.
I have not received my deposit back yet and it's been 3 daysJason M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.DOnny N.
Terrible service from the representative. They were angry because I booked it on the app and then proceeded to tell me that I couldn't return the trailer after hours causing me to be charged double. The other reviews are definitely correct.NICHOLAS S.
I was told that it was $59 total. This email is a complete surprise to see that it is double. I wish I was told the truth from the beginning.Adam S.
Have someone contact meThomas L.
Very easy in and out. Everything worked out very well.Clark K.
El cliente no dejó un comentario.James M.
worst service ever! everything was done previously on line but had to wait 45 mins for my truck and tow dolly. when I told him I had men waiting on the clock to load, he said "NOT MY CONCERN" finally got hooked up and gone, loaded and then saw on bank app that I was charged 2X by u haul. I called and same man refused to believe or hear me. He was yelling into the phone. He said "NO I DIDN'T" I have been trying to reach U HAUL to get it straitened out for 2 days. on hold for long periods of time. I guess because it was a Sun. and then Mon. was a holiday. Going strait to my bank and see if they can get my money returned. I am not going to go to location in Manchester and get in fight with the person representing U HAUL! Obviously he is a hot head and very rude. This was an obvious mistake anyone could make but he went off and acted hostile. He refused to check it. This move is a 2 truck and 2 tow dolly move, but the second truck will not be from U HAUL! and we arranged for movers to help unload at other end through U HAUL's on line services....no call,no text no show. But the movers have my credit card info! Better not have trouble there. NOT rec amending U Haul services ever again. Truck was good and that's it. too much added stress to a long distance move.Anthony L.
This location did nothing but give us the trailer number and our paperwork. They made us attach the trailer to our truck, and hook it all up. It took us over an hour to get it attached. They offered no help or advice. To improve for the next customer, the dealer should be required to help their Uhaul customers.Tonia M.
help unhook uhaul from customer's vehicleBryan C.
Gas was apparently not completely full when I picked up since I drove a short distance. People were hard to understand and rude. One lady there who knows what she is doing that is all.Jane J.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Thomas J.
El cliente no dejó un comentario.Thomas J.
Make sure that the gas gage is matching paperwork. I had a problem and was highly disappointedcindy D.
We picked up the trailer at 9am, one person working checking out gas purchases, snack and drinks, U-haul paperwork(Computer) and the Greyhound bus was picking up people. Lots of things going on and only one clerk. Had to hook up the trailer ourselves no explanation etc...Dale A.
El cliente no dejó un comentario.cindy D.
They was very rude. Nobody was available to help at my appointment time. I was charged insurance when I told them I didn't want it. Will use Uhaul again but not at that location.Arthur S.
This location was awful. Employees could not speak very well English and were extremely hard to understand.Ronald M.
There was no where to drop off key like told there would be. We had to use the app. When we went in to ask for help, the guy at the counter tried to tell us we had to pay another $350 to HIM to leave the truck. My husband told him NO...we had already dropped it off through the app & just needed to leave the key! VERY unprofessional behavior throughout. WORSE experience this whole process. NEVER had so many issues. My husband sent in a compliant from all of our issues and we got a $20 coupon for our many problems. What a joke! We won't be using uhaul again. We were a long time costumer! THIS just finished off our long day!Karl H.
El cliente no dejó un comentario.donna F.
I had no problems with the employees or anything my rental had a leak in it however we did not know until we had everything in the truck and was at our new location where it was raining.tiffany D.
El cliente no dejó un comentario.mike H.
El cliente no dejó un comentario.Erik P.
Online it states that this location closed at noon. Returned trailer at 11am and was told no one would be able to check the trailer in until sometime after noon but to leave the trailer. Returned after noon to pick up the return deposit and they made a big deal about rehooking trailer up and moving it to a different location.Richard W.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.Cheryl T.
Quick, efficient, service and well maintained and clean truck. Absolutely would recommend this location for your local rental.Lee T.
Mike was nice and professional. The lady at the convenience store was also nice. The rental experience was fine. The only problem I had was the online reservation. I reserved the trailer for a time when the location was closed, requiring going back a second time for the trailer and readjusting my schedule for delivering furniture I had sold. Not a huge deal, but the website should be corrected. The folks at the center got a call from UHaul when I reported the discrepancy between the website and the store hours. I hope the employees do not receive negative feedback - the issue was not their fault and they were very professional and courteous.Michael G.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.Arlene B.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Jose R.
No problems ThanksMike G.
El cliente no dejó un comentario.John M.
I arrived at the location approximately around 3 pm a day early, parked the truck where I thought was out of the way by the other rental trucks and went inside. I told the lady inside that I needed to turn in a rental truck. She took the key and I think she said ( not very good English) come back in an hour, the guy who takes care of it wasn't there. I reluctantly left ( dumb on my part ) and returned later but not before video taping the truck and it's condition. I washed the whole front of the truck, wiped the inside down and swept out the back. When I returned, the guy was there and said he didn't have time to give me my receipt to comeback the next day. He also told me that I parked the truck in the way and that he had to move it. He parked it next to a busy highway. I told him I either wanted my receipt or the keys back. I had 18 rented blankets in the back and didn't want to be responsible for them parked in an unlocked truck by a busy road. He very rudely went to the truck and looked at the fuel gauge I guess but that was it. He didn't even walk around the truck to see if there was any damage. He walked back in, printed off a receipt and said here. He didn't sign it or ask me to sign it. Very poor business. Will not rent from or return to them again.MARK R.
El cliente no dejó un comentario.Shon N.
Had problems checking into this location.Had to call customer service and they got me checked in.Alice H.
Very rudeVickie S.
Easy to work with. Smooth transaction.Matthew D.
El cliente no dejó un comentario.Herman A B.
Good jobLarry M.
Didn't even come & check out anything.Ask for a receipt & he said no it's ok. Couldn't speak good English.Jerald G.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Robin G.
Service was great and I see no area that needed improvement.josha B.
After returning truck via online. Uhaul representative hardly spoke English. And had really no idea why I was there. PS parking was slim to none for the U-Haul truck that I had borrowedTony S.
Drop off location was friendly, however slow and required I offload the trailer, did not even look it over to make sure I cleaned it out. (Do not worry, I did.)Gregory P.
El cliente no dejó un comentario.james C.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Eric S.
Very helpful lady at the Shell gas stationRajesh D.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Jerry J.
This is more of what people expect when dealing with UHAUL, Professional, Courteous, and Consideratealan F.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.Melinda L.
El cliente no dejó un comentario.tamara J.
El cliente no dejó un comentario.timothy S.
They didn't know what to do when we turned inAllen T.
When I returned the truck the man would not come out and inspect the truck while I was there he said he didn't have time and he was also very very rude. I do not recommend this location at all!!!Tracy P.
El cliente no dejó un comentario.Marcia P.
El cliente no dejó un comentario.Ross C.
El cliente no dejó un comentario.karl S.
This rental location is fine and is not the problem. The issue is uhaul the last two times I have rented a vehicle towing product from uhaul I have not been able to pick it up at that location. The first time the store wasn't even open and not to mention they didn't even have the trailer I rented. So I had to call uhaul it was pretty much sorry about your luck. They did asign me a new store and then called about half way there so we had to turn around and drive about an hour to the actual pickup location. Had the equipment for under 6 hours but was made to pay for a three day rental because it was out of town. Not a good look at all. So today when I rented one same type deal got to the reservation spot uhauls system was down. They blamed this on the location owner since they were not an actual uhaul. so on to the next location that I had to setup myself they allowed me to rent a trailer but their system was down also. kind of ironic they are across town but its not a uhaul issue, They did actually tell me about the $50 reservation guarantee to bad they said tough crap the first time around. my experiences with uhaul have not been good these are just the most recent in the past 3 months.Eric M.
El cliente no dejó un comentario.Dandra B.
Service was excellent.Daniel P.
El cliente no dejó un comentario.Rick M.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Nathan H.
The man who I dealt with was not straight forwar with the requirements and rules of tenting the truck. He also tried to chrage me twice for over 200 dollars which was 60 dollars more than what it should have been even with calculated miles, renting, and taxes included. The whole process just felt like a scam to make more money, and the general disregaurd for the customer was unsatisfactory. I will not and would not recommend this location to anyone for any reason.robert L.
El cliente no dejó un comentario.Scott V.
El cliente no dejó un comentario.Angela C.
El cliente no dejó un comentario.Micah M.
After paying at the pickup location for the number of days specified all was great until I returned the trailer to the designated location. The person said they could not give me anything stating I had returned the trailer and the next morning I received an email saying I had been charged an additional two days. Why? I paid for the specified days with insurance when I picked it up.BRUCE J.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Dusty A.
El cliente no dejó un comentario.david O.