Customer Reviews for Veterans Housing Agency
(U-Haul Neighborhood Dealer)

106 reviews

2619 N Stone Ave   Tucson, AZ 85705

(520) 325-8711

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(520) 325-8711

2619 N Stone Ave
Tucson, AZ 85705

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICOLE LUI 
Rating:
2.0

Customer did not leave a comment.

Caleb Mockbee 
Rating:
5.0

Customer did not leave a comment.

Chris Morrison 
Rating:
5.0

Customer did not leave a comment.

Nicole lui 
Rating:
5.0

Customer did not leave a comment.

Robert Harrison 
Rating:
5.0

Customer did not leave a comment.

Cynthia Andrews 
Rating:
5.0

You guys were great very nice and friendly and everything went off without any problems!! Thank you so much!!

Steve Wickiser 
Rating:
3.0

It was very difficult to use the apt to pick up a. Truck on the weekend No staff and because I'm not tech savvy it was hard to move Thur the check in.

Kristina lamson 
Rating:
3.0

Drop off location was closed (2pm on a Tuesday) so I could not interact with the staff and report vehicle issues.

Jack Smith 
Rating:
5.0

Customer did not leave a comment.

Lesley Blentlinger 
Rating:
2.0

Put overall price out. Thinking of only paying a certain amount and then paying more is RIDICULOUS

kelsey sproat 
Rating:
5.0

Nichole was amazing! She was patient and kind. She stayed after hours to help us. Nichole needs a raise!!

beverlee thompson- tuttle 
Rating:
5.0

I feel like this place does not need no improve. And Nicole helped me out one hundred percent She's sooo sweat . You need more people like her self

Jorge Yanez 
Rating:
4.0

Customers that are less comfortable pulling a trailer than I am might find this location difficult. Staff here were great.

Brent Layden 
Rating:
5.0

Amazing service! They helped me back into the spot! Would recommend.

Nicholas Vanderhorst 
Rating:
5.0

Fast and friendly service!

Steven Vivacqua 
Rating:
5.0

Great customer service

Harold Jones 
Rating:
5.0

Already recommended a friend

Vanessa Ramirez 
Rating:
5.0

Got great service.....very happy our agent went above and beyond to help us.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

John Alday 
Rating:
5.0

No improvement needed at this time. I had great service. Your employee ,Nicole was amazing. She was very nice, she knows her job. She gets customer service down pat. I really enjoyed communicating with her. Will be more than happy to use Uhaul again in the future. Thank you again Nicole.

FRANCES RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

John Graham 
Rating:
5.0

Great as is! Keep up the good work, staff was very knowledgeable, didn't try to hide any prices from me, explained everything to me. I'm one happy customer, I will rent again and refer my friends/family. THANK YOU!

carmella parley 
Rating:
5.0

Customer did not leave a comment.

NICOLE LUI 
Rating:
5.0

Customer did not leave a comment.

Andrew Crawford 
Rating:
4.0

Customer did not leave a comment.

Phillip Brock 
Rating:
2.0

I had a reservation for 11:30am but upon arrival found that the door was barred off and nobody was around. I texted a phone number on the business sign stating the situation and was told I would have to wait at location 35 minutes past my res time. Why this happened I cannot imagine. Both Uhaul website and google said the location was open for business and i was allowed to make an appointment yet the place of business was closed upon arrival. The truck i rented had an absolutely filthy exterior covered in bird droppings and what looked like maybe a chocolate milkshake thrown at the side of the vehicle. My trip was smooth, the vehicle performed well.

Ethan Vigar 
Rating:
5.0

This place was the most helpful in all of Tucson.

ISABEL HERRERA 
Rating:
5.0

Customer did not leave a comment.

Fernando Ruiz 
Rating:
5.0

Same. Costumer service was exelent

gustavo lopez 
Rating:
5.0

Staff was excellent

Jerry Swanson 
Rating:
5.0

Great customer service, and the truck was brand new very satisfied

Conrado Nunez 
Rating:
1.0

Customer did not leave a comment.

Jesse Debozy 
Rating:
5.0

NOTHING YOU ALL WERE GREAT VERY FRIENDLY AND EASY TO WORK WITH

ANDREW ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Sergio Garcia 
Rating:
3.0

Customer did not leave a comment.

Ronald Randall 
Rating:
5.0

Customer did not leave a comment.

Engel Indo 
Rating:
5.0

Customer did not leave a comment.

Tracy Archbold 
Rating:
5.0

Super nice.

jane rompel 
Rating:
2.0

Lights on trailer were on and off, truck has never had this issue before. Trailer was full of trash. Dealer did not check the trailer in when it was dropped off. I believe that this could be a great location just needs to have more help maybe.

Tim Rosenow 
Rating:
4.0

Customer did not leave a comment.

Cristian Boneta 
Rating:
5.0

Customer did not leave a comment.

Hanea Elhizawi 
Rating:
3.0

Customer did not leave a comment.

James Brown 
Rating:
5.0

Customer did not leave a comment.

Stephanie Fernandez 
Rating:
3.0

Alot of confusion as to wjere to drop off truck and for how long to have the truck. Was told one thing then something different from anothet

Arnulfo VILLARRUEL 
Rating:
4.0

Very kind workers at this location. My overall experience with uhaul was not good so can’t recommend,

Alyssa Cutler 
Rating:
2.0

The whole experience was not good. I was supposed to get the truck picked up at one location and they asked me to pick it up at another further away which I agreed to and had to Uber to only to get there on time, and wait 30+ minutes for someone to show up since the shop was closed. Called for assistance and they didn’t even know why they were closed. And when they did get there they assisted someone who got there after me. Once I did get the truck, I asked several times if I can drop off the truck at the location I was originally supposed to pick it up at, to which I was told I could only to find out at 11pm when I was ready to return it that the return location was incorrect and 6.5 miles further than what I was promised and then having to pay for. Moving Is stressful as it is without having to go through all of that.

Inta Bristow 
Rating:
5.0

Customer did not leave a comment.

Robert Coston 
Rating:
5.0

Great Customer Service !

Nicole lui 
Rating:
5.0

Customer did not leave a comment.

Raymond Argel 
Rating:
5.0

Thanks

antonio alemeida 
Rating:
5.0

Great experience!

Jamie Peacock 
Rating:
5.0

Everything went smoothly. Great work!

Oscar Chacon 
Rating:
5.0

Customer did not leave a comment.

Daniel Vekony 
Rating:
5.0

Customer did not leave a comment.

Tiffany Tolliver 
Rating:
5.0

The person who help me has very good customer service skills.

MARCO DeLos Santos 
Rating:
5.0

Customer did not leave a comment.

Menberu bitew 
Rating:
1.0

I am still waiting for my updated invoice as my gas was incorrect and i did not use equipment but was charged.

Sonya Ramos 
Rating:
3.0

They charged me $.42 and again said I’d get my deposit the same day as soon as he entered the equipment into the system. Did not happen.

Claudia Gaxiola 
Rating:
2.0

It wasn't the location it was the out of state answering service long wait time and then when call back would come in it would say "connecting now" but it would connect very frustrating and then the extension I was asking for I was was quoted $89.00 for 3 hrs on a 19.95 order

Kristina lamson 
Rating:
5.0

Everything went fine on our trip. Staff in Tucson and Vacaville were very professional in handling this transaction.

David Gripton 
Rating:
2.0

Customer did not leave a comment.

Dean Wheeler 
Rating:
3.0

Customer did not leave a comment.

Mark Pancrazi 
Rating:
3.0

The return venue was fine. The Uhaul guy wasn't there so I just did the online check-in and dropped the keys.

Rick Schmidt 
Rating:
5.0

Customer did not leave a comment.

Angelica Tackett 
Rating:
3.0

Be at the store at the designated time - I wasn’t happy having to wait 30 for the uhaul representative to arrive

Charla Hedberg 
Rating:
5.0

I will try to use this location in the future. Staff was very supportive, helpful and available.

James Gregory 
Rating:
4.0

Your agent in Tucson was very efficient and friendly; nice experience. And the location where I made the reservation- Tire Up in Tucson- was above and beyond helpful. David made the rental appointment painless. Thanks to both locations for a great piece of equipment.

Martin Thomas 
Rating:
4.0

Have representatives at site at pickup appointment time.

RUSSELL HERMAN 
Rating:
5.0

Put a doorbell for uhaul at the door, other than that it’s great

Noah Bergeron 
Rating:
5.0

Customer did not leave a comment.

MAdeleine Oliver 
Rating:
5.0

Customer did not leave a comment.

Jamin Cisneros 
Rating:
5.0

The overall experience was great. Nicole was very helpful. She made the whole process easy. If we ever have to rent again I will definitely come back to this location.

WILLIAM BERGMAN 
Rating:
5.0

Great customer service, they got me right in and right out took no time at all. The office was clean the staff was professional great prices would recommend it to any of my friends or anybody I knew definitely going back.

Micheal Silva 
Rating:
5.0

Excellent Customer Service. I recommend this place 100 %. Reasonable rates, Super friendly and professional!

LILIAN MORENO-MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

GEORGE CORBETT 
Rating:
3.0

The manager Phil and his assistant were awesome to deal will Great personalities & professional service Equipment was perfect for my needs as matter of fact I would purchase if fore sale My sincere thanks to Phil Neil Palliser

WILLIAM ALLISER 
Rating:
2.0

The location was full and did not have room for me to park he asked me to take it to a different location about 0.5 miles away which was fine with me but at this location there was not employees it was closed on a Monday at 10am and I had a really hard time parking the trailer without assistance because of the narrow spaces ,

KEVIN ARANGO 
Rating:
3.0

There is only 1 person who was able to rent the oversized vehicle to let me transport my Chinese small scooter. I have no prior renting vechicles-my rate is based on prior renting! I got nothing when renting except a quick lesson and a key and signed nothing. I learned to lash down my flat-tired scooter. A backup camera would help -I got lucky.

MICHAEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Wayne Snyder 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
5.0

I'll specifically rent from here again.

BENJAMIN REYES 
Rating:
5.0

The only issue I had was I declined the insurance when I made my reservation and then when I went to pick up the trailer they put the insurance on my rental so I ended up having to pay for the insurance that I didn't want to pay for.

Corbitt Farren 
Rating:
4.0

The truck had to be swept out before I could take it. The windshield was filthy. There was 1/4 tank of gas. On the other hand, Phillip was very friendly and professional, found my misplaced reservation, and expedited my rental. The truck performed perfectly.

ROBERT MILLER 
Rating:
4.0

Great service, friendly staff, easy check in

Margarita Humphrey 
Rating:
5.0

Phillip was a great guy! I will only use his location in the future! Thanks Phillip!!!

JIM JUVERA 
Rating:
5.0

Customer did not leave a comment.

WALTER HOFFMAN 
Rating:
1.0

Don't rent at this location, this man was awful and just tried to find more ways to charge me more.

JAMILA MURILLO 
Rating:
5.0

The guy in charge of this place is very great and nice, and the service is attentive. It is a great location.

JIE CHEN 
Rating:
5.0

So I have a problem because the first day I paid 60 something dollars. After that we paid another 84.00 or something like that??? Any help with this matter would be greatly appreciated...

Roberta Michelle Webster 
Rating:
5.0

Happy with this business does for veterans

CHARLES NAULT 
Rating:
5.0

EXCELLENT EXCELLENT EXCELLENT service. The owner of the location was absolutely great helping to get me on my way.

Robert Strayer 
Rating:
5.0

Customer did not leave a comment.

Emmaleah Flores 
Rating:
5.0

This was a great rental experience!

REBECCA DAWSON 
Rating:
3.0

I experienced the same situation. The person who received the unit didn't check the truck's condition, but just checked that the gas tank was full - He told me that Uhaul was going to refund cash to my credit card for those miles that were quoted but not used. As of today, I have not received the refund. I'll appreciate it that you indicate when I should expect it.

ANA ESPINOZA RUVALCABA 
Rating:
2.0

Customer did not leave a comment.

Chase Phares 
Rating:
4.0

Customer service was great!

TERESA JOHNSON 
Rating:
3.0

They are new..so give them a chance to inprove. my only issues have been with uhaul itself.

JEan-Claude Charles 
Rating:
1.0

Customer did not leave a comment.

Jeffrey McMahon 
Rating:
2.0

Nobody there when I returned the trailer. I went late morning? Took pictures and submitted online for haul. Hope everything went well as of yet no receipt from returning equipment?

Mark Koruga 
No reviews have been submitted for this location.

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