Box leaked. A few of my boxes got wet.
WALTER W
Customer Reviews for Verns Repair & Sport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seems that they did everything they needed to do! Convenient location at the intersection of two State highways.
Timothy TThe location & staff were fine. The uhaul website & remote check in process was awful
Robroy CGreat experience.
Andrew PNot a large location but it is a small town and not on a main throughway but was easy to park the vehicle and across the way is a gas station which is helpful to fill up.
Katie TCustomer service was great!
KRISTINE MNice piece of equipment. Love having galvanized equipment instead of rusty. Wheel strap ratchets are unnecessarily difficult. Have trouble releasing them every time.
DONALD EDon't bother with online registering. Their software would not accept my on line driver's license. After multiple attempts we just redid the whole process at the store.
Douglas HUpon checking out with my mobile device, the app didn't allow me to take photos inside the cab or box to prove it was clean. In fact it didn't even ask me the question. It went directly to charging an additional $25 for cleanup. Theres nothing wrong with the places but your Uhaul digital service. You stole $25 from me, I won't do business with uhaul ever again. And I will tell anyone that listen about this.
Gordon AVerns is a great place to trade
JIm UThe share 24/7 option was very handy. I didnt have to wait for the pick up location to be open. I was able to also drop off equipment while store was closed. The online procedure was easy to use.
ALENE MFriendly and smooth drop off.
Dan PGet rid of the Sears U-Haul in Ionia Michigan they were nasty bad attitude.they were always acting like they were too busy and they were an inconvenience by U-Haul customer's.
Maletta EI flipped the towing bar that goes into the socket on the car, over to raise the height of the ball at my first stop, 30 minutes after I left the rental place. That made a huge difference, making the ride a lot smoother. Super glad I did that. Wish the rental store made that suggestion, with dual axle trailers.
Stevenjohn LMy truck wouldn't start and they had to jump it and then I had to jump it after every stop.
Nicole NVern’s is close to home & always helpful
Joe MNice guys. Helpful and prompt.
MIKE SI think the hidden are a bunch of bs. I went 5 miles over on the estimate and the bill went from 95 to 107. So you pay .79 a mile and have to put gas in and pay for rental, ins,....charged me for a dolly and I said I didn’t need one. Not my fault they didn’t take it out. I didn’t use it!
Denise HWonderful customer service Vern's Repair Shop in Woodbury, MI.
ADAM GKeep more trailers at this location. I've already booked my next reservation and I'm being told I may have to pick up somewhere else. That's crap! Company needs to dispatch people to transport equipment to requested locations. I don't want to drive 40 minutes or more, one way, to the next closest location. I reserved it at Vern's and that where I want to do business!
Adam GWhen picking up the Uhaul truck, we were blindsided by the $70 insurance fee. Paid it of course, but had no idea it was required. Person waiting on us said the fella that signed us up should have told us but never does. That's not good. Lots of unhappy and surprised customers I'd bet. Otherwise a good experience.
Nick PMake sure that even if the pickup location is changed because it wasn’t available at the preferred location, the pickup time is also applied so that the 24/7 check in can be accessed. Otherwise this location was great. They contacted me via email to confirm my equipment was ready and I could call with any issues.
Chelsea LOvercharged me by 60 beyond the online price for a reservation booked while viewing online price. Failed to inform me that I paid cash deposit for truck, but could not get cash back upon return of vehicle.
LORI CGreat service I can't think of any improvement at the moment. All was good
mike bThe on line, regional phone personell were rude. If not for the local retailer, verbs, I would have never comunicated w Uhaul again. The regional schedualing customer service was Aweful.
Ally RHad to find
walter rTreated very good
Jack WUpon pick up, I was provided the incorrect keys. I rented a smaller truck, and when I went back in to get the correct keys, the gentleman I worked with was kind and apologized.. I'm wondering if my problems after drop off were because the paperwork was filled out incorrectly.. but overall this location was very nice!!
REBECCA LGreat service and very nice people , highly recommend them !!!!!
Diane Hvery courteous and efficient service
Gino FYou guys Rock !! Great experience from pick up at Vern's to drop off in Rockford, IL. Great personal service at the Waverly Road Location when making our reservation. !! Super peps ??
DAN NThe truck had not been swept out and the air conditioning did not work.
Brent DKyle is a super guy to work with he helped me with my last two car transport rentals for my 1929 Oldsmobile highly recommend Kyle and Verns sports for all u haul rentals.. thanks Tom
Thomas RAdd some USB charging ports
Beth S