Customer Reviews for Verns Repair & Sport
(U-Haul Neighborhood Dealer)

213 reviews

11994 W Grand Ledge Hwy   Lake Odessa, MI 48849
(M66 & M43)

(517) 566-8762

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(517) 566-8762

11994 W Grand Ledge Hwy
Lake Odessa, MI 48849
(M66 & M43)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Box leaked. A few of my boxes got wet.

WALTER WILLIAM WHITAKER 
Rating:
5.0

Customer did not leave a comment.

Janice Brace 
Rating:
4.0

Seems that they did everything they needed to do! Convenient location at the intersection of two State highways.

Timothy Thelen 
Rating:
5.0

Customer did not leave a comment.

Dallas Geiger 
Rating:
5.0

The location & staff were fine. The uhaul website & remote check in process was awful

Robroy Crow 
Rating:
5.0

Customer did not leave a comment.

Dan Parks 
Rating:
5.0

Great experience.

Andrew Potter 
Rating:
5.0

Customer did not leave a comment.

Philip Vergunst 
Rating:
5.0

Customer did not leave a comment.

Nick Curtis 
Rating:
5.0

Not a large location but it is a small town and not on a main throughway but was easy to park the vehicle and across the way is a gas station which is helpful to fill up.

Katie Thompson 
Rating:
5.0

Customer did not leave a comment.

Ron Johnson 
Rating:
4.0

Customer did not leave a comment.

Josiah Denny 
Rating:
5.0

Customer service was great!

KRISTINE MOORE 
Rating:
5.0

Customer did not leave a comment.

Brad Dow 
Rating:
5.0

Customer did not leave a comment.

Tonya Mellon 
Rating:
5.0

Customer did not leave a comment.

ANDREW CHARLES POTTER 
Rating:
5.0

Customer did not leave a comment.

Kristine Moore 
Rating:
5.0

Nice piece of equipment. Love having galvanized equipment instead of rusty. Wheel strap ratchets are unnecessarily difficult. Have trouble releasing them every time.

DONALD ENDRES 
Rating:
5.0

Customer did not leave a comment.

JORDAN KENNEY 
Rating:
5.0

Customer did not leave a comment.

MONNESHA CLINIQU REID-COURTNEY 
Rating:
3.0

Customer did not leave a comment.

Bryce Angel 
Rating:
5.0

Customer did not leave a comment.

Kyle Makley 
Rating:
4.0

Customer did not leave a comment.

Alene Spitzley 
Rating:
5.0

Customer did not leave a comment.

CLYDE RUSSELL SWAINSTON 
Rating:
5.0

Don't bother with online registering. Their software would not accept my on line driver's license. After multiple attempts we just redid the whole process at the store.

Douglas Hoort 
Rating:
4.0

Upon checking out with my mobile device, the app didn't allow me to take photos inside the cab or box to prove it was clean. In fact it didn't even ask me the question. It went directly to charging an additional $25 for cleanup. Theres nothing wrong with the places but your Uhaul digital service. You stole $25 from me, I won't do business with uhaul ever again. And I will tell anyone that listen about this.

Gordon Arnie 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bite 
Rating:
5.0

Customer did not leave a comment.

Fernando Somoza 
Rating:
5.0

Customer did not leave a comment.

David Nisbet 
Rating:
5.0

Customer did not leave a comment.

Randy Squires 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES BRENNAN 
Rating:
5.0

Verns is a great place to trade

JIm Usitalo 
Rating:
3.0

The share 24/7 option was very handy. I didnt have to wait for the pick up location to be open. I was able to also drop off equipment while store was closed. The online procedure was easy to use.

ALENE MARIE SPITZLEY 
Rating:
5.0

Customer did not leave a comment.

CHANDELL RENE JAMES 
Rating:
5.0

Customer did not leave a comment.

ALLISON MARIE DINGENA 
Rating:
5.0

Customer did not leave a comment.

john holtforth 
Rating:
5.0

Friendly and smooth drop off.

Dan Parks 
Rating:
5.0

Get rid of the Sears U-Haul in Ionia Michigan they were nasty bad attitude.they were always acting like they were too busy and they were an inconvenience by U-Haul customer's.

Maletta Essex 
Rating:
5.0

Customer did not leave a comment.

David Nisbet 
Rating:
4.0

I flipped the towing bar that goes into the socket on the car, over to raise the height of the ball at my first stop, 30 minutes after I left the rental place. That made a huge difference, making the ride a lot smoother. Super glad I did that. Wish the rental store made that suggestion, with dual axle trailers.

Stevenjohn Larson 
Rating:
3.0

My truck wouldn't start and they had to jump it and then I had to jump it after every stop.

Nicole North 
Rating:
5.0

Vern’s is close to home & always helpful

Joe Morton 
Rating:
5.0

Nice guys. Helpful and prompt.

MIKE STEELE 
Rating:
3.0

I think the hidden are a bunch of bs. I went 5 miles over on the estimate and the bill went from 95 to 107. So you pay .79 a mile and have to put gas in and pay for rental, ins,....charged me for a dolly and I said I didn’t need one. Not my fault they didn’t take it out. I didn’t use it!

Denise Haskell 
Rating:
5.0

Wonderful customer service Vern's Repair Shop in Woodbury, MI.

ADAM GUY 
Rating:
5.0

Customer did not leave a comment.

john wilson 
Rating:
5.0

Keep more trailers at this location. I've already booked my next reservation and I'm being told I may have to pick up somewhere else. That's crap! Company needs to dispatch people to transport equipment to requested locations. I don't want to drive 40 minutes or more, one way, to the next closest location. I reserved it at Vern's and that where I want to do business!

Adam Guy 
Rating:
5.0

Customer did not leave a comment.

Boe Bissett 
Rating:
5.0

Customer did not leave a comment.

dawn harding 
Rating:
4.0

When picking up the Uhaul truck, we were blindsided by the $70 insurance fee. Paid it of course, but had no idea it was required. Person waiting on us said the fella that signed us up should have told us but never does. That's not good. Lots of unhappy and surprised customers I'd bet. Otherwise a good experience.

Nick Pline 
Rating:
5.0

Customer did not leave a comment.

Stephen Shultz 
Rating:
4.0

Make sure that even if the pickup location is changed because it wasn’t available at the preferred location, the pickup time is also applied so that the 24/7 check in can be accessed. Otherwise this location was great. They contacted me via email to confirm my equipment was ready and I could call with any issues.

Chelsea LaJoye 
Rating:
5.0

Customer did not leave a comment.

Thomas Edel 
Rating:
5.0

Customer did not leave a comment.

Daniel Kellogg 
Rating:
5.0

Customer did not leave a comment.

Brian Emery 
Rating:
5.0

Customer did not leave a comment.

Deb Schultz 
Rating:
4.0

Customer did not leave a comment.

Steve Larson 
Rating:
3.0

Overcharged me by 60 beyond the online price for a reservation booked while viewing online price. Failed to inform me that I paid cash deposit for truck, but could not get cash back upon return of vehicle.

LORI CROUCH 
Rating:
5.0

Customer did not leave a comment.

Richard Tobias 
Rating:
5.0

Great service I can't think of any improvement at the moment. All was good

mike bouwens 
Rating:
5.0

Customer did not leave a comment.

Ethel Mase 
Rating:
5.0

Customer did not leave a comment.

FREDRICK FENDT 
Rating:
5.0

Customer did not leave a comment.

Mark Dugan 
Rating:
5.0

Customer did not leave a comment.

Jordan Fisher 
Rating:
5.0

Customer did not leave a comment.

Timothy Estep 
Rating:
5.0

Customer did not leave a comment.

BOB SIMONS 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY VANDORPE 
Rating:
4.0

Customer did not leave a comment.

Jonathan Runyan 
Rating:
5.0

The on line, regional phone personell were rude. If not for the local retailer, verbs, I would have never comunicated w Uhaul again. The regional schedualing customer service was Aweful.

Ally Roberts 
Rating:
2.0

Had to find

walter reilly 
Rating:
3.0

Customer did not leave a comment.

Matthew Dickinson 
Rating:
5.0

Customer did not leave a comment.

mike pellerito 
Rating:
5.0

Customer did not leave a comment.

james roberts 
Rating:
5.0

Customer did not leave a comment.

Jerry Podleski 
Rating:
5.0

Customer did not leave a comment.

Robert Dormer 
Rating:
5.0

Customer did not leave a comment.

Susan Peacock 
Rating:
5.0

Customer did not leave a comment.

Michael Inch 
Rating:
5.0

Customer did not leave a comment.

David Armstrong 
Rating:
5.0

Customer did not leave a comment.

BRIAN BROWERS 
Rating:
4.0

Customer did not leave a comment.

Nathan Herringshaw 
Rating:
5.0

Treated very good

Jack Wilcox 
Rating:
5.0

Customer did not leave a comment.

Lee Hawley 
Rating:
5.0

Customer did not leave a comment.

HEATHER RESCHNER 
Rating:
4.0

Upon pick up, I was provided the incorrect keys. I rented a smaller truck, and when I went back in to get the correct keys, the gentleman I worked with was kind and apologized.. I'm wondering if my problems after drop off were because the paperwork was filled out incorrectly.. but overall this location was very nice!!

REBECCA LEONARD 
Rating:
5.0

Customer did not leave a comment.

tiffany higgins 
Rating:
5.0

Customer did not leave a comment.

Mark Shoemaker 
Rating:
5.0

Great service and very nice people , highly recommend them !!!!!

Diane Heyboer 
Rating:
5.0

Customer did not leave a comment.

Nancy Kehoe 
Rating:
5.0

Customer did not leave a comment.

dan fighter 
Rating:
4.0

very courteous and efficient service

Gino Federici 
Rating:
5.0

Customer did not leave a comment.

Don Mclaughlin 
Rating:
5.0

You guys Rock !! Great experience from pick up at Vern's to drop off in Rockford, IL. Great personal service at the Waverly Road Location when making our reservation. !! Super peps ??

DAN NEUENSCHWANDER 
Rating:
5.0

Customer did not leave a comment.

ken crane 
Rating:
5.0

Customer did not leave a comment.

TIM MCMILLEN 
Rating:
5.0

The truck had not been swept out and the air conditioning did not work.

Brent Donaldson 
Rating:
5.0

Customer did not leave a comment.

CARL POOLE 
Rating:
5.0

Customer did not leave a comment.

KRAIG FREDRICKS 
Rating:
5.0

Kyle is a super guy to work with he helped me with my last two car transport rentals for my 1929 Oldsmobile highly recommend Kyle and Verns sports for all u haul rentals.. thanks Tom

Thomas Robinson 
Rating:
5.0

Add some USB charging ports

Beth Slater 
Rating:
3.0

Customer did not leave a comment.

michael spaulding 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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