I ordered on 14.98 a day after I dropped off he finalized it and then charged me 24.98 o hate being over charged and taken advantaged of I will never use I haul again 315-409-6352Terry Y.
Customer Reviews for Vernes Auto Service & Sales
(Distribuidor de U-Haul del vecindario)
Chittenango, NY 13037
Services at this Location:
- Lun. - mar.: 8 a. m. - 5 p. m.
- Mié.: 8 a. m. - 12 p. m.
- Jue. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DOUGLASL S.
Ken Verne has a nice operation!MARK G.
El cliente no dejó un comentario.AMY S.
El cliente no dejó un comentario.Stephen C.
Vern was greatLELAND F.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.teri P.
El cliente no dejó un comentario.daniel S.
It was hard picking up because the gps said I was not at the location. Had to call customer service. But I have rented fro. Verns many times and always very satisfiedCHRISTINA J.
The man who rented the U-Haul to me was very grumpy and rude.Patricia M.
El cliente no dejó un comentario.CHRISTOPHERL B.
El cliente no dejó un comentario.John R.
Your website on a cell phone,sucks,you can't read the type. WAY to small..Waited 10 plus minutes to talk to someone. Had be at my closing. Just left key and paper work in box.Kenneth S.
El cliente no dejó un comentario.Mark D.
Everything as expected. Concise direction via web, regarding use of mobile devise to secure vehicle (time frame, process, upfront cost). Very clean, well running vehicle as well. Gracias.Stacy S.
The mechanic was amazing and very helpful. Explained everything and was very welcomingAneysis N.
El cliente no dejó un comentario.Amanda G.
Sending a notification ahead of time and finding new accommodations before pickup if the uhaul booked was not returned by the previous user. My original pickup site was in Syracuse NY but due to this issue I had to drive to chittenango. Not only that but I was barely compensated for mileage and went over due to the extra distance I had to drive to pick up the uhaul. So I was greatly inconvenienced and somehow still had to pay extra.Kevin G.
El cliente no dejó un comentario.Alexander R.
Ken is very helpful.KATHLEEN B.
El cliente no dejó un comentario.Elizabeth B.
El cliente no dejó un comentario.Traci H.
El cliente no dejó un comentario.russell W.
First unit damaged but owner drove thirty miles to get replacement and hooked me up-great guyTHOMAS H.
El cliente no dejó un comentario.PHILLIP H.
I was not able to pick up at my preferred location even though I booked 10 days prior. I had to drive an additional 80 miles to pick up and was given no closer options. The trailer was not clean when I picked it up, had sand on the floor.Jesse H.
El cliente no dejó un comentario.JOHN C.
Issue with the online process of truck return. As my phone has no camera, I could not submit a photo of the odometer. This forces me to pay an extra $20.JON C.
El cliente no dejó un comentario.Earl S.
Ken Verne was easy to work with. 20 foot unit was on time and available when requested. I wish it was more clear where I was to return the truck. Wished the return location was expressed verbally. I was confused with e mail message from U Haul indicating return to Thompson Rd, Syracuse.rob T.
El cliente no dejó un comentario.Christina P.
El cliente no dejó un comentario.Robin L.
El cliente no dejó un comentario.JUDY A.
The vehicle was clean, very presentable. The owner (Vern) took time to go over all the details of the rental. No issues with the vehicle during rental period. Excellent experience. Thank you for the use of the vehicle!Steven P.
El cliente no dejó un comentario.RAY W.
very satisfied. only negative is failure to accept direct express debit card,JOHN D.
El cliente no dejó un comentario.MICHELE F.
El cliente no dejó un comentario.Steven B.
Always a great experience. I live in Cazenovia, NY and I frequently rent auto transports. This location is much more convenient than traveling all the way to Syracuse to get the rental.Patrick S.
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.JAMES B.
This is a very professional and clean operation. I was impressed with how nice the shop was when I stood at window to sign paperwork. Definitely will use again.Dawn L.
Nothing! It was great! Self checkout and check in was quick, easy and convenient. The van was clean and drove great!Jonalynn R.
Just wished we were able to drop that sized van off at another location. Other than that, everything was perfect!Morgan D.
The older man that was inside was just mean and nasty to me. Slamming pens, tossing papers over the counter at me. Then when returning the uhaul did not check anything over with me just took the keyMeghan P.
El cliente no dejó un comentario.Igor B.
Ken is very helpful and professional.MARK G.
This was not the requested location for pick up. The pick up process took too long. The counter person was not friendly at all and was in fact rather rude.Robert F.
Ken Verne was absolutely awesome. Great guy, very easy and friendly process. Improvement areas included the original internet sign up. Makes no sense to say you have equipment at a site only to have that changed to a location much father away. Why sign up on the internet in the first place??? Internet pre "check in" also a waste of time as had to go through the whole process again anyhow at the new assigned place, not a fault of Ken.Jeffrey G.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Thomas Z.
The owner is a very nice personJohn L.
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.BILL L.
Shawn loves U-Haul, thanks again....SHAWN T.
Everything was fine. Mr. Verne is a very nice man and the van was just as expected.JOHN V.
El cliente no dejó un comentario.Barbara I.
El cliente no dejó un comentario.JOE G.
El cliente no dejó un comentario.Theodore J.
Ken did a great job of processing my request and explaining my responsibilities in renting the truck. And he was there the next morning when I returned it. Courteous and friendly.NOAH C.
El cliente no dejó un comentario.Alexander B.
We rented uhaul and on the way back to return truck the breaks failed to stop and engine started reving up and cause me to rearend another vehicle. When I called the place we rented from Vern said he's never heard of that happen I'm like well it did and I ended up getting a ticket please have someone contact me regarding this matter as Vern wasn't very helpful he was more concerned about snow plowing???? Never asked to see if anyone was hurt !!??? Thanks for nothing Vern. 315-436-6713JEFF C.
There was an issue with accessing the U-Haul network which was no fault of the local agent. The rental process should have taken approx. 10 - 15 minutes to complete, however due to U-Haul network computer issues the rental process took almost an hour to complete.KENNETH G.
Our online checkin process took over half an hour to complete, eating into our reservation time. We reserved the truck days prior and entered our information in, only to have to wait that morning to be verified. Very frustratingJoe S.
The approval was a long wait in the cold. I was worried my phone had frozen because it took so long. It would be nice to do the picture df license during checkout rather than at pick upConnie R.
Everything was great.HOWARD J.
El cliente no dejó un comentario.keith F.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.DOROTHY S.
Always a pleasure Painless experienceDOUG S.
Verne is a nice man. I would rent from him in the future.Robert M.
Vern was very friendly and help clean the snow off prior to pick up. Very Happy!!!Dave C.
Always a pleasureDOUG S.
Nice man. Easy process.Thomas G.
Pick up was easy, and equipment was in good shape.Juan B.
El cliente no dejó un comentario.JIM M.
El cliente no dejó un comentario.deb J.
Nothing. The service was of the best!DANIEL M.
El cliente no dejó un comentario.Kerry M.
Very friendly and helpful...five stars in my book !DAVID S.
nothing, the service, as always was top notchKathleen C.
El cliente no dejó un comentario.WILLIAM A.
The Truck Share option in the app never worked for me. Not the fault of the location. I was able to follow the link texted to me to turn it back in though.Nicole S.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.MICHAEL E.
Mr. Verne was very helpful and friendly. I would definitely recommend his location and would most certainly use him again.Missy R.
Ken was very professional and helpful.Douglas S.
El cliente no dejó un comentario.GARY C.
Drop off was great. We just unhitched the trailer, put our agreement in the box and we were on our way.Crystal M.
I will only go in person to rent a uhaul, I've tried 2 different time to rent online and both times they messed up it up, 1 time they gave the truck to someone else and the 2nd time it wasn't there again and we had to drive an hour just to pick one up.KEVIN M.
El cliente no dejó un comentario.lisa C.
El cliente no dejó un comentario.victoria D.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Janine A.
El cliente no dejó un comentario.JILL J.
it is a great pleasure to work with Vern, will always use U haul from his shop. Thanks Vernsandra L.
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