We were charged an extra day even though we brought the truck back 10 minutes early. Plus we wit looks like our CC was charged for more than the total bill. We did not realize it until the receipt was sent by email to us.Lonnie B.
Customer Reviews for Venus Mart & Deli
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Matt's customer service was beyond AMAZING!!!! Will definitely use this location again!Shakeema J.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.BRIAN P.
We reserved a truck online and got a confirmation number. When we went to pick the truck up, the man re-entered all the info we had filled out already to save us time.Pamela G.
Nothing- it was great!susan P.
El cliente no dejó un comentario.Sharon K.
Great place to rent. Great hospitality, well informed and prompt. Oh and load up on any convenience items for your trip.George M.
El cliente no dejó un comentario.CRAIG A.
Provide paperwork for the transaction.Stephen G.
Location owner is very friendly.Colleen S.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Khalid K.
You could greatly improve your trailer rental by providing some sort of tounge jack. I have rented trailers several times and one has to lift 4-500 lbs. from the ground to the ball. It's dangerous and awkward to perform this action.Eric A.
I want to say thank you for renting to me at such a short notice. Please go and rent from this place. They are awesome and was a great help. Again thank you.Marvette K.
El cliente no dejó un comentario.Patrick M.
Owner was super friendly and helpful. Only complaint I have, is I didn't receive the utility dolly I rented and didn't realize it until I was 35 minutes down the road and it was too late to go back. I've reached out to Uhaul about this twice hoping to get a refund for what I paid for the dolly and nobody has contacted me.Stefanie Y.
I had a great experience with this location. The people are good and professionalJerry S.
El cliente no dejó un comentario.Francis M.
Had no issues. People were very helpful!Garrett J.
This is a convenience store. They did not have the furniture dolly I asked for.Robert D.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Susan S.
The owner of the gas station went out of his way to fix a broken wire I had that did not allow trailer lights to work on my vehicle providing tools and great adheasive tape. Fixed my vehicle trailer wires and I was on my way. Excellent service and they had the exact trailer I needed. I would do business with him and his business again. Great customer service .Sean H.
Very helpful people. Matt went out of his way to help me.AUBREY M.
El cliente no dejó un comentario.Richard S.
Don't have customers on hold for 45 minutes when calling the main UHaul number. Require individuals who are responsible for locations that have no on-site staff to answer their phones. I had reserved a UHaul truck from Sheds 123 in Mebane, NC. I received a confirmation number but when I arrived the Uhaul mobile app did not give me a "pick up" link. I called the local number multiple times and then called the main UHaul number and held 45 minutes before finally hanging up. I finally clicked my shopping cart on my account and there was a message that due to demand my truck was not available. I never received a text or email or a call telling me the truck was not available AND there were at least three 15' trucks sitting there in the parking lot. I contacted Venus Mart and Deli directly, and 20 minutes later I'm in one of their trucks. I stage homes, moving vehicles are critical for my work and I was going to lose a job if I had not found a truck. I was very late, but thankful for Venus Mart & Deli for personally taking care of a very frustrated customer.GINGER A.
My original request was a 9' cargo van from Sheds123 in Mebane, NC. I arrived before closing and no one was available to provide me the keys for the van. The reservation was also made incorrectly as I requested the van for 24 hours, Friday 9Apr - Sat 10Apr but was apparently only scheduled until midnight Saturday morning. U-Haul found me another location that would remain open until I could get there (I had walked 2 miles to Sheds123 so that I wouldn't have to leave my car and now had to walk back to drive to a new location so it would not be a quick turnaround) but they did not have the equipment requested. Instead of a 9' cargo van I now had to drive a 10' truck. They also did not fix the reservation duration, only the origination time so I was now responsible for returning the truck at 3:30am. The folks at Venus Mart & Deli were helpful in getting me checked in and on my way, but I also notified them that my reservation duration was incorrect and it was not updated at that time either. I received an email at 3:30am indicating my rental had been updated, but by 7:30am when I called U-Haul again, the duration had not yet been fixed. The representative was able to extend the duration to the originally requested 24 hours and the truck was returned in good condition. I believe I was overcharged for the truck rental though I was told I would still be granted the price of the cargo van. I was also told that there would be a $50 credit toward the reservation given the difficulties in picking up a vehicle and I did not see that come through either. I would like my account reviewed to ensure that the $79 rental charge is accurate and provide the $50 discount committed to me at the time of rearranging my pick-up and drop off location.Amanda H.
El cliente no dejó un comentario.VALERIE L.
El cliente no dejó un comentario.Dijuana J.
El cliente no dejó un comentario.donald D.
El cliente no dejó un comentario.Glenn D.
Easy to pick up and drop off; no hassles; a pleasure to do business with.James A.
Customer service was awesome. He spent time going over all the details and was patient and understanding. Seeing this was my first time ever renting a uhual... I have no problem telling everyone to use Venus Mart and Deli's Uhual services!!!charlene F.