Customer Reviews for Ventura RV Connection
(U-Haul Neighborhood Dealer)

97 reviews

1345 N Oxnard Bl   Oxnard, CA 93030

(805) 228-4698

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(805) 228-4698

1345 N Oxnard Bl
Oxnard, CA 93030

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and easy peasy to drop off. Great staff!

Michelle McLeod 
Rating:
3.0

Counter person was nice and cordial.

MARIA RYAN 
Rating:
5.0

Nothing to improve

ALAN CARDONA 
Rating:
2.0

Office was empty had to wander around to find associate, then when I did he was curt and didn’t even walk me through steps or check vehicle. Truck had not been cleaned out, trash in side doors and back light on truck was dangling off. Fixed it myself before moving on. Told associate something was wrong with door and he talked to me like a child “This is called weather stripping, (runs hand around door frame) and this keeps out water and seals can (duh?!) you have to compensate for that when closing door. Slam door to shut!” I’m sorry but proper weather stripping should not keep door from closing securely. Most definitely not best experience

Smytha Fairbank 
Rating:
5.0

Customer did not leave a comment.

Philip Escareno 
Rating:
3.0

Provide a receipt before the customer leaves after dropping off. We should have asked for one, but this was our first rental with UHAUL and didn't know what to expect. We dropped off the truck during business hours about 20 hours before it was due to be returned. The staff there were friendly, and said we were good to go, but we were not given a receipt and started worrying about it because the app said it was still active. We called UHAUL customer support the next day, a couple hours before it was due back. The UHAUL representative was very helpful and said she sent an email to someone. When we had still not received a receipt, I called the drop off location and left a voicemail. Shortly after that, we received an email receipt.

Richard Sheets 
Rating:
3.0

Customer did not leave a comment.

John Schleppenbach 
Rating:
5.0

Customer did not leave a comment.

Marie Luskleet 
Rating:
5.0

Customer did not leave a comment.

Sergio Prado 
Rating:
5.0

Customer did not leave a comment.

sjrdeep singh 
Rating:
1.0

I scheduled self pick up for 6am because I had movers coming at 8am. I showed up that morning and the place changed my reservation to be when they opened at 10am. I wasn’t notified and after several calls to U-Haul, there was “nothing they could do”. I am very disappointed and wasted a lot of money extending my movers to a later time.

SHANE ANDERSON 
Rating:
3.0

The pick up was okay it was when I dropped of the truck I was charged for two days when I only had the truck for 3 hours. And I was charged 2 different amounts when I left from the location $152.60 was taking out of my account. When only $77 dollars was suppose to be deducted. Then this morning at 7:45am I had another $146.40 taking out which I don’t know what that was for because the receipt that was emailed to me this morning said my total was $148 so I don’t know what that place did but I’m not happy that they went into my account twice and took my money out. Neither one of those prices are the right price over $300 dollars for a 3 hour move . Had to call corporate and file a complaint as well.

Virigina Tutt 
Rating:
5.0

great location and customer service was excellent. will be a repeat customer

walston gallie 
Rating:
5.0

The gas tank on the vehicle had been vandalized and the vent hose disconnected. The opening in the top of the tank was missing the connection for the hose. The tank was leaking gas and I had to call U-Haul roadside service for repair of the tank. This should be checked before the trucks are rented.

Robert OHollaren 
Rating:
5.0

Customer did not leave a comment.

Mark Truman 
Rating:
5.0

Customer did not leave a comment.

Gyssel Oleynick 
Rating:
5.0

Customer did not leave a comment.

Freddie Vega 
Rating:
3.0

Customer did not leave a comment.

Priscilla Mcgriff 
Rating:
5.0

The customer service was superb!

Nichole Palermino 
Rating:
3.0

Customer did not leave a comment.

kathi guzman 
Rating:
3.0

No good instructions on where to park when dropping off on a Sunday after hours. Was charged $22 for gas when it was dropped off with the same amount as when picked up. Better to drop off with someone in person.

Dustin Figueroa 
Rating:
5.0

Everyone was very helpful and friendly

Daniel Vera 
Rating:
5.0

Customer did not leave a comment.

Sandra Zarate 
Rating:
5.0

Customer did not leave a comment.

Sherie Zambrano 
Rating:
5.0

Customer did not leave a comment.

TONY GARCIA 
Rating:
5.0

RR

William Thompson 
Rating:
5.0

Customer did not leave a comment.

Kristina Romero 
Rating:
5.0

Customer did not leave a comment.

Alex Rangel 
Rating:
1.0

Customer service was horrible. The person I spoke to hung up on me before we finished our conversation, then when picking up the equipment it had a bald tire AND HE ACKNOWLEDGED THE ISSUE BUT SAID SOMEONE CAME OUT FROM UHAUL AND ADVISED NOT PUTTING ON A NEW TIRE!! So it went flat and I had to spend my time and be delayed having it replaced.

Brian Booth 
Rating:
1.0

Initially I had to wait 30 minutes before I was seen to collect the keys for my vehicle. The vehicle itself was is excellent condition so no issues there. My rental period was from just after 10am-4pm (Saturday, 6th Aug). But I was informed the location would be closed when I returned to which I was advised I could drop the keys in a dropbox and it would be checked in at my scheduled return time (4pm Sat). I dropped the vehicle off at 4:20pm (photograph as proof the same day). However, on Monday I saw that I had been charged for 3 rental periods (additional charges for Sun/Mon), over charge of over $80. I have called the location at least 4 times over the last two days with no one returning my call to correct this error.

Tony Winter 
Rating:
4.0

When we arrived to our moving location after picking up the truck, we opened the back and found a large trash bag full of items, a box of DVD's, and two rubbermaid containers that had been left behind by the previous renters. We were not asked to check the truck and were concerned about the belongings. We couldn't contact the location and called the 800 number. The person basically blamed us for not checking the truck and told us to throw out the items when I told her we couldn't return with the truck because we had already started loading it. It cost us about 30-40 minutes on the phone when we should have been working on loading the truck. Maybe in the future, customer service could apologize for the error with the location not cleaning out the truck, rather than saying it was our own fault for not checking. In the future, we will definitely check first.

Paul Dols 
Rating:
4.0

A bit tricky since it’s part of a new car dealership. Personal very helpful though.

Scott Shaeffer 
Rating:
5.0

Customer did not leave a comment.

Scott Stanford 
Rating:
5.0

Employee was very kind and understanding and helpful highly recommended this place

Marlon Patriz 
Rating:
3.0

Customer did not leave a comment.

jason cummings 
Rating:
5.0

Alfonso was very helpful. He made the rental transaction fast and smooth.

Roberto Gonzalez 
Rating:
3.0

Reserved a trailer from Simi Valley where I live Saturday morning at 8 am and a few days before I was to pick up the trailer they said I had to drive to Oxnard to pick it up and would not be available until 1 pm. This added 2 hours of travel time in addition to a 5 hour delay picking it up. I had to reschedule friends to help me load. This also resulted in a late start for our trip from CA to Idaho. Staff at pick up and drop off location were very professional.

Stephen Heil 
Rating:
4.0

Young man was helpful

Jose Palacios 
Rating:
4.0

Customer did not leave a comment.

Mark Sullivan 
Rating:
5.0

Great customer service

MARIA AMBRISTORRES 
Rating:
5.0

Thank you

Dario Sanchez 
Rating:
2.0

Not very helpful, sourpuss ,careless receptionist

GEORGE SAPIA 
Rating:
5.0

Customer did not leave a comment.

Marcela Medina 
Rating:
3.0

Stay out of Oxnard, CA

Ron Fraser 
Rating:
3.0

I never received the email stating that I rented a a trailer I called back and asked and they said they would call me back and let me know about sending me a new proof verification while I traveled but never received it

Julia Marrufo 
Rating:
1.0

Blew out a tire on my way to Texas it was very old and that U-Haul location didn’t explain how to use the equipment or where to call for such a issue that I had. That site in oxnard is a used car dealership n not a actual U-Haul office site.

Rick Paz 
Rating:
5.0

Customer did not leave a comment.

Bryce Altus 
Rating:
5.0

Give better indication of where the rental office is. This location is an auto dealership. It looks like the equipment is just there to be repaired.

David Brothers 
Rating:
3.0

Friendly overall but the gentleman whom had assisted me was not very helpful. It seemed as though I was wasting his time. I got to my home (45 minutes away) and realized that the utility dolly I’d ordered wasn’t in the truck. The rep was also dismissive when I asked for tips regarding attaching my car to the rented vehicle transportation trailer. Not a good experience. I would not come back to this location as a result.

Eric Georges 
Rating:
1.0

KEPT ME WAITING OVER AN HOUR OUT TO LUNCH, DID NOT HOOK UP TRAILER PROPERLY I ONLY GOT 2 MILES AWAY WHEN THE TRAILER CAME OFF WHILE DRIVING 40 MPH CAUSING ME ALMOST TO HIT ANOTHER VEHCILE AND MORE!

David Durboraw 
Rating:
3.0

We were sent to a wrong location for drop off via your customer service representative. The girl at the gas station was of no help. I called uhaul again and received the correct address. When we arrived we were told to wait for the only person available to check us in… they could not find him. That took about 20 minutes until he appeared. When he checked us in, he said we were late and would be charged for an extra day. I refused to accept that and he then changed my drop off time to reflect that we would have been on time if we did not experience the mass confusion on uhauls side. My overall experience was okay. It would have been excellent if I wasn’t part of the cluster!!!

Martha Lacey 
Rating:
3.0

Customer did not leave a comment.

Antolin Solis 
Rating:
5.0

Pick up and drop off were seamless. All was smooth and quick.

Mark Pomerantz 
Rating:
5.0

Customer did not leave a comment.

STEVE COLLINS 
Rating:
5.0

Customer did not leave a comment.

Ophelia Mcmath-harrison 
Rating:
4.0

Customer did not leave a comment.

John Stern 
Rating:
5.0

Excellent service

MAUREEN FLORES 
Rating:
4.0

Customer did not leave a comment.

Michael Lee 
Rating:
4.0

Customer did not leave a comment.

Julio Delgado 
Rating:
5.0

Customer did not leave a comment.

Juan Estrada 
Rating:
4.0

Friendly when I called and sent someone to assist me asap upon arrival.

Kevin Houlton 
Rating:
4.0

Customer did not leave a comment.

JOHN LEAHY 
Rating:
5.0

Customer did not leave a comment.

Chris Tumbleson 
Rating:
4.0

Customer did not leave a comment.

matthew Klope 
Rating:
1.0

Mixup on the reservation held me up. My vehicle was not available and I got a larger truck because of it. At the end of the ordeal it turns out my vehicle was available. The attitude of the employee was this is not my problem to solve, it is yours. Take it or leave it.

Oscar Tadeo 
Rating:
5.0

No one was there. An employee at the dealer said to just leave there.

SALVADOR MENDOZA 
Rating:
5.0

The young man who assisted us was very knowledgeable and friendly.

STEVE VACA 
Rating:
3.0

Customer did not leave a comment.

Vickie Brewer 
Rating:
5.0

Customer did not leave a comment.

DAVID HAMPTON 
Rating:
5.0

Customer did not leave a comment.

Arthur Mendez 
Rating:
3.0

Customer did not leave a comment.

THOMAS BONVENUTO 
Rating:
3.0

Customer did not leave a comment.

Brock Dozier 
Rating:
5.0

Customer did not leave a comment.

BRADFORD SIMS 
Rating:
3.0

Location was hard to find. Pulled into a Mitsubishi service area because of lack of signage. Parked trailer by other U-Haul trailers and had to walk back to front to locate someone to check us in. Once we found someone he was very pleasant and efficient. Got a call from U-Haul the next day saying we still hadn't turned the trailer in and we owed for an extra day. I told them we turned it in and they asked where. When I told them where it said on the receipt we were supposed to turn it in they said they would contact that site. 15 Minutes later I got another receipt for $0.00 for the extra day that we didn't have it. The drop off site must not have entered in the system.

Tom York 
Rating:
1.0

There is nothing that points you to an office. It took more than a half hour to drop off my trailer. The guy who finally came out was helpful.

RICHARD DORWARD 
Rating:
3.0

Explain that this location is inside of a Mitsubishi dealership!! No access from Oxnard Bobs 1 must enter a side street to get onto property

CARRIE LONG 
Rating:
4.0

Customer did not leave a comment.

Steve LaChaine 
Rating:
4.0

Customer did not leave a comment.

ROBERT CALVER 
Rating:
1.0

Customer did not leave a comment.

Mark Dulack 
Rating:
4.0

Customer did not leave a comment.

Caspar Poyck 
Rating:
5.0

Customer did not leave a comment.

David Briggs 
Rating:
5.0

Customer did not leave a comment.

Steven Gerhardt 
Rating:
2.0

very disorganized

DAVID GILL 
Rating:
3.0

Full the U-Haul gas tank up and also change the oil before a customer has to use it the oil life was at 10 percent when I first started driving it

Andrew Clare 
Rating:
5.0

Customer did not leave a comment.

FREDRICK AMES 
Rating:
4.0

Customer did not leave a comment.

JON SCHELL 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SEGOVIA 
Rating:
1.0

-give better instructions on dropping vehicle after hours. -give better direction on how much gas should be in the vehicle when returned. Not just say bring it back how you got it. Still got charged

ABEL MEJIA 
Rating:
4.0

It would’ve been nice to have someone help me pick up the trailer off my hitch and set it down on the ground. U-Haul does not have any type of Jack to help you you have to use your back

THOMAS LUCAS 
Rating:
1.0

NA

JAVIER SANCHEZ 
Rating:
1.0

Really a nightmare doing the drop off . There is not communication at all , no single instructions what to do

Cesar Velasquezmedina 
Rating:
5.0

Customer did not leave a comment.

JAMIE KELLY 
Rating:
4.0

Customer did not leave a comment.

Joseph Bagley 
Rating:
5.0

Customer did not leave a comment.

sandra feliciano 
Rating:
5.0

Amazing employees!

JACOB LICEA 
Rating:
5.0

Customer did not leave a comment.

Janet Zander 
Rating:
1.0

Vehicle very dirty inside and out dog hair all over the inside and smelled like urine. Could barely see out of windows the employee said they weren’t allowed to clean them. Been using Uhaul for years because I’m in the military and this was the worst experience ever

Frederick Martinez 
No reviews have been submitted for this location.

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