Never received a call back on return of u-haul truck. Waited 30vminutes for the person to inspect the vehicle. Asked to have a call once he returned after I left. Never heard from him.
larry b
Customer Reviews for Ventura Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome place to rent. Very helpful people.
Jack NVery helpful people.
Nicholas WI did rent from this specific location. A change was made to my reservation instruction me to pick up my trailer from this location. This is a substandard location and did not have the blankets i ordered. I would like to say the person was friendly and provided great service.
Phillip WThey have awesome cars and U-Haul trailers.
Bryce PHad all the equipment ready when I arrived at location. Very helpful.
Jason BGot me in and out. Very helpful people.
Santo AAwesome service and place.
Jake BThey were great help.
Osvaldo GGot us in and out real. Fast service.
Lazaro HWe picked up our vehicle after hours at it was almost empty.
Robert Dpersonnel went over and above to help
Phil GExcellent service, excellent personnel
Doug LAlfred was great--very helpful!
kent mAwesome folks.
Bryce SThank you so much for all the help.
Yailen MAwesome place and very helpful personnel.
sahan AThey were of great help. Got me in and out.
Hardy WAwesome place
elijah tIt looked like a front for drug sales, People coming into the business I would not associate with. The is a used car dealer.
Louis KI really did not feel comfortable leaving the trailer where I had to leave the trailer on Sunday which was after hours for the business but the return procedure was clear and prevented me from liability!
Eddy SThank you for the great service.
Tyfani UAwesome folks. They helped with hook up.
Denise AAwesome uhual people. They were very helpful.
Chris CThis location has good staff, prior facility the truck came from did a poor job ensuring vehicle was clean. Staff at location where truck was picked up swept a lot of dirt from back of truck.
Roscoe LAlfredo was very nice and helpful.
Joan FAwesome uhual service
Raquel RAwesome staff really helped me with my rental.
Isreal PSuper friendly and helpful staff!
kurt hI ask for dolly add to my order which they didn't have, I was sent to 6th street to pick one up. I was told there that it wasn't paid for,but the guy told me it was and just pick it up, I try calling him but no answer the manager tried calling too but no answer, the next day I tried again to call him,still no answer had to call again the one on 6 th street due to I was running late with return. When I deliver to the one on 3rd street he didn't say how much it came up to so I asked him and he said the 60 dollars I don't how it add to 60 dollars when the truck was 39. for 15 ft truck and .69 a mile
guadalupe fGreat service and even helped me after hours.
AHMED JI couldn't find the right equipment and they had it available.
armando LGreat service, they are quick and very friendly. I would use them again and recommend to others.
Jerrold GGreat people and very helpful.
sarah wAwesome people
Mary CThank you for the great service.
Roberta HAwesome service.
Anna SThanks for the great service.
TERRI MGentlemen there got me in and out. I really appreciate it.
Alice OGot me in and out. Thanks alot guys.
Luis AAwesome people. Thank you.
Mark LGreat place to get Uhual. Thanks.
Eric NVery helpful people. Thanks
Freud AWhen you call to Order a truck and and you get a conformation # place and time, U Haul should have it there and the size of truck you ordered! Uhaul tried to get me to drive 2 hours away to get the truck size we ordered!
Antonio RThanks for the great service.
John ZGreat people. Very helpful.
Riley BGreat customer service.
debbie gAwesome location. Clean and helpful people.
alejandro rAwesome uhaul location.
Khoa HGot us in and out. Thanks.
Melinda CGreat place to rent uhauls. Nice people.
ROBBERT KWould do business with this uhaul dealer again.
Trinity GAwesome service with a smile.
Felipe HGreat customer experience. Got me in and out.
Dennis GAlfredo was very helpful.
Beto mGreat service keep it up!!!
Tony CNice folks.
Justin HThe gentleman were very helpful.
Martin PAwesome and quick pick up and return. Staff very friendly and helpful!
Stephanie BStaff was very nice and friendly
Aalyiah FThe dolly I was picking up was ready when I showed up. It was quick and easy at this location. Very helpful.
Shaun FGreat people and great service. Took the gentlemen five minutes to get me all ready and I was out of there.
christy lI was unable to drop off my truck when I was finished with it a day early, no safe place to park the truck, or indication of a key drop area. No advertisements showing that they even are a retailer for uhaul, charged me $60 for being 2 hours “late” even though I had to return it during their normal business hours. The place was not conviniently located and hard to find, the man refused to not charge us, also I have an issue with this company taking 3 days to answer my request when I did not have the money to be automatically charged to begin with and almost recieiving an overdraft charge! I hope someone reads this and reaches out to me because I absolutely love uhaul and I chose this company over any others every time I need services. I hope this does not end our relationship as business and customer.
Julius MLoved the customer service and quick service !!!
neri LAwesome people here. I was in dire need of a car dolly and they had it there ready for me. Thank you guys.
Miguel APeople there were very helpful and answered all the questions I had. Thanks guys.
Robert WStaff were very efficient. We were not there very long.
Janice WI called and requested the pickup on Canyon Drive 2 days before. I was within 1/2 mile from the pick-up place on 301 S Western. We drove all the way across town in heavy traffic, to the 5300 block of Western St and was told the trailer was back where we were originally. our contract clearly stated the pickup would be 5300 Canyon Dr. Then when we got across town the trailer wasn't there yet. We had to wait another 30 minutes. I don't appreciate the total inconvenience.
Manuel VThese guys were fast and easy to deal with. I was out of there in no time. Thanks alot guys.
randall dThese hardworking individuals found me a truck even after somebody had cancelled my reservation. Thank you so much.
SHAWN GGot in and out. A great experience if i might say so.
diana rVery awesome and helpful people. I would definitely rent from them again.
Sabrina AEquipment was not at this location. I received a text in the am that it was there. The person there helped me find my equipment, had to pay another taxi to get there. Very upset with the whole setup. The person I spoke with on the phone Saturday split up my pick up locations when there was one location where I could have picked up everything. It took me 2.5 hours to get all my equipment and had to pay extra taxi rides as well as drive the truck to a different location to get the tow dolley. This was unbelievable how screwed up the whole transaction was from the get go. I am very unhappy with the setup person, the people trying to get me my equipment were fine and helped me get on the road, 2 hours after I expected to. Ruined my whole trip and set me back 2 hours, very unfortunate.
mike dAwesome people and awesome service. Got me in and out. Thumbs up.
Mike Khard to rate this. dropped vehicle off early on Oct 4th..employee there said "u-haul person not here now" but you can just leave the truck. even though I turned in vehicle early, under allotted miles, and undamaged, felt a little uncomfortable. Did not want someone later to indicate some type of problem with the vehicle.
Ralph BThe trailer was no swept out. The salesman forgot to put my 12 furniture pads in the trailer and I did not discover that until after they closed a 1PM on a Saturday. They did not have a light adapter so after they hooked up the trailer, they told me to just drive it across town to the U-Haul center because they would have a light adapter I could buy. So I had to drive the trailer across town with no lights. I had several stop lights to go through and had to change lanes with no signal lights. I was not happy about any of this and I have used Uhaul many times and never got dirty equipment or had to drive Uhaul equipment illegilly.
Tana MThey were nice but this was just a Greece monkey shop not a uhaul dealer.
catherine m