When I brought back the equipment nobody inspected it with me and instead told me they would check me out when someone got back. I didn't like that because I wanted us both to verify we saw no damages and gas and mileage was accurate.Rebecca P.
Customer Reviews for Velp Mobil
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jean M.
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.ANDRE LEFTAR M.
The proprietor of this location was not going to attach the trailer to my car. I explained that every other time I have rented a trailer from UHAUL, they have attached it to my car. He finally relented. I think all your locations should provide this service.CASSANDRA L.
El cliente no dejó un comentario.BILLIE K.
El cliente no dejó un comentario.Tom B.
Manny was so nice! I would rent again from this location.BRANDON M.
El cliente no dejó un comentario.AMY D.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.Tricia A.
The team at the Mobile gas station was great. Very professional, curtious and helpful.STEVEN M.
I would use that location again. They were pleasure to do business with.MICHAEL C.
El cliente no dejó un comentario.LEAH W.
El cliente no dejó un comentario.ANDREW P.
Personnel were excellent. So impressed with the customer service!Catherine M.
El cliente no dejó un comentario.Art C.
El cliente no dejó un comentario.Mark D.
Very friendly and easy going.Zachary C.
El cliente no dejó un comentario.KENNETH W.
El cliente no dejó un comentario.RICHARD V.
Make sure that at least the inside of the cab is clean.David P.
The gentleman who assisted my dad and i with the 20' van was super friendly and helpful. My had worked with him previously and was also impressed with this man's work.Craig M.
Gentleman at this location was rude, verging on condescending. Truck box was not swept out before it was returned to this location, and the man I dealt with didn't seem to think this was a big deal (although he did sweep it out somewhat with a little hand broom). As a customer, if I am going to spend $500 to rent a truck and blankets using mobile pick-up, I don't feel it is going above and beyond to expect that the blankets are already in the truck ready to go. That is not the case at this location, quite the opposite. The blankets are in the building and when I asked if he was putting them in the truck I was told "Do you see what it says on the truck? It says U-Haul. It is self service and you haul your own things." This is unacceptable customer service, and in the future I will go out of my way to not use this location for U-Haul rentals, much less anything else.Jessica T.
El cliente no dejó un comentario.PATRICK M.
Mobil check in takes too long.Francis L.
El cliente no dejó un comentario.Cynthia K.
Location is apart of a gas station. So needing assistance outside of picking up equipment customers won't receive it. In my original reservation I requested assistance loading my car. When I mentioned that he gentleman just said there were no notes, and didn't offer assistance. I had to drive to a different location. One at the new location the car dolly wasn't fully secured. This location should be required to have additional staff to handle just U Haul customers.TARA C.
El cliente no dejó un comentario.Jennifer K.
El cliente no dejó un comentario.Gregg L.
Un buen trato un excelente servicio y lo mejor disponibles cuando uno los necesita gracias por su atenciÃ³nJULIO C.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.NORMAN P.
El cliente no dejó un comentario.Donna W.
El cliente no dejó un comentario.DANNY E.
No help hooking trailer up told to hook up and drive to office so they could take picturesSteven W.
El cliente no dejó un comentario.David G.
1 extra employee to reduce interruptions.STEVEN S.
The facility was nice, although my reservation for an appliance dolly wasn't available, had to go with a utility dolly instead. The person that ran the facility was extremely nice and very focused on my satisfaction.John R.
El cliente no dejó un comentario.rebecca K.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.PAUL B.
For self return onlyMark W.
El cliente no dejó un comentario.STEVEN L.
El cliente no dejó un comentario.Katherine R.
Truck needs wipers and it shakes between 40 and 55mphMICHAEL F.
El cliente no dejó un comentario.Judi W.
El cliente no dejó un comentario.JOSEPH H.
One of the tie-down ratchets needed lubricant.TERRY G.
The 10' truck was clean, well-maintained, and the pickup/dropoff process was efficient and easy.Jared C.
El cliente no dejó un comentario.MARSHALL F.
When my mobile app would not respond to the request to take the picture of the instrument panel to verify the mileage, I went inside to ask the desk agent to assist me in finishing my rental. He was unable to help me, either because he didn't have the proper knowledge or desire. I do not know which. I had to wait for 3+ hours until I received notice that my rental was finally finished and I got my receipt showing $0 owed in my email.Timothy F.
El cliente no dejó un comentario.THERESA S.
One of the rear lamp was burned out but the most important lights worked. This is a nice trailer and it worked great for hauling a car. The swing down left fender was a nice touch.Marc W.
When i made the actual reservation i was brought to a different place and they did not actually have the equipment!! I had the email and text saying i choose the 5-9" trailer with ramp and yea dis not have it. So the hotel 6 rep was nice to cancel the order and redo it all for me.Aaron H.
person not wearing a maskjerry V.
El cliente no dejó un comentario.David Z.
Somehow when I rented another 26 foot truck on short notice to move out of town, they only set it up for a day. Really? Luckily, I was able to keep it longer.lisa L.
We were very pleased with the service at this Velp gas station. They were courteous and helpful. We rented from OTHER locations and were not pleased with the service or availability. Everything went smoothly today.Anthony S.
El cliente no dejó un comentario.Russell H.
U-haul retailer added a $25.00 "Safe Tow" Coverage that I did not order during the online ordering process nor did I ask for or did they offer at the store. Please call me on this at 920-621-6389, Eric Schroeder , contract #28866038Eric S.
El cliente no dejó un comentario.Patricia P.
El cliente no dejó un comentario.Meagan V.
The truck was littered with trash when I picked it up. The owner seemed put out to help me. Kind of frustrating.Mark S.
El cliente no dejó un comentario.Paul V.
The manager was not friendly, tried to find every reason to charge more, did not have the required equipment we requested, trailer lights were not working and tried blaming our vehicle but his trailer had spliced wires together. Just not a good experience with them. I would definitely never go to that location again.Thomas G.
El cliente no dejó un comentario.ann G.
El cliente no dejó un comentario.Bernadine B.
El cliente no dejó un comentario.Jay B.
The key drop off was not visible, I ended up taking it in to the store.Samantha D.
Easy and efficient and the person helping us was very friendly!Gary B.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Kelsey S.
El cliente no dejó un comentario.Stan K.
Attendant was friendly and helpful. Moving truck was as ordered, in good operating condition. The U-Haul app leave much to be desired.John C.
El cliente no dejó un comentario.Skye C.
El cliente no dejó un comentario.patricia M.
El cliente no dejó un comentario.Thomas S.
The app sucks for Android... Just use the in person optionDavid B.
Sanitize your vehicles and clean them Trade your service representatives the customer is always right I found a slip behind the seat that says it was sanitize kind of crumpled up he said there it was sanitized I said no it wasn't my fault I told you I found this behind the seat if it was sanitized it would be on the dashboard not behind the seat the customer is always rightkevin V.
Great service this time and previous time using this location. Will return in the future.Amy D.
El cliente no dejó un comentario.Richard C.
Close all small dealers. THE SUPPORT YOUR COMPANY HAS IS HORRIBLE. I HAD A LIGHTING ISSUE AND BOTH THE LOCAL DEALER AND I TRIED TO REACH PEOPLE IN A NEARBY LARGER DEALER. COULDN'T GET THROUGH. I FINALLY GOT A PERSON I THOUGHT WAS AN EMPLOYEE AT THE LARGER DEALER AND HE TOLD ME SOMEONE COULD LOOK AT MY TRUCK WIRING AND TO BRING IT ON IT. HE OUTRIGHT LIED TO ME. IT WAS A CALL CENTER PERSON WHO PRETENDED THAT HE WAS LOCAL. WHEN I ARRIVED, THERE WAS NO SUCH PERSON NOR WAS THERE ANYONE THERE WHO COULD DEAL WITH MY PROBLEM. HORRIBLE, HORRIBLE SERVICE WHEN IT WAS NEEDED.CRAIG M.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.KARL R.
El cliente no dejó un comentario.Gene G.
El cliente no dejó un comentario.Lanorris W.
Very friendly, prompt and courteous service. I will recommend to my friends and family.CHRISTOPHER S.
The trailer was in good physical shape. However, the prior renter had spilled oil or some other sticky substance on the floor of the trailer. We used some paper towels and soap to clean it up. It was an inconvenience, but we got along fine after that.Mark R.
El cliente no dejó un comentario.robert G.
El cliente no dejó un comentario.FARHIA H.
I went to DePere location to reserve trailer. They told me I'm all set. 2 days later I get a call that pick up is at a different location. So from 6 miles away, I went 16 miles away. That I didn't like.James S.
El cliente no dejó un comentario.Cora M.
El cliente no dejó un comentario.Pratulya P.
I noticed the gas tank was on empty when I got onto the highway and was shocked that a rental would be allowed to leave with such little gasROBERT T.