Customer Reviews for Velp Mobil
(Distribuidor de U-Haul del vecindario)

134 comentarios

1855 Velp Ave   Green Bay, WI 54303

(920) 469-3730

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 469-3730

1855 Velp Ave
Green Bay, WI 54303

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Make sure that at least the inside of the cab is clean.

David P. 
Clasificación:
5.0

The gentleman who assisted my dad and i with the 20' van was super friendly and helpful. My had worked with him previously and was also impressed with this man's work.

Craig M. 
Clasificación:
1.0

Gentleman at this location was rude, verging on condescending. Truck box was not swept out before it was returned to this location, and the man I dealt with didn't seem to think this was a big deal (although he did sweep it out somewhat with a little hand broom). As a customer, if I am going to spend $500 to rent a truck and blankets using mobile pick-up, I don't feel it is going above and beyond to expect that the blankets are already in the truck ready to go. That is not the case at this location, quite the opposite. The blankets are in the building and when I asked if he was putting them in the truck I was told "Do you see what it says on the truck? It says U-Haul. It is self service and you haul your own things." This is unacceptable customer service, and in the future I will go out of my way to not use this location for U-Haul rentals, much less anything else.

Jessica T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

Mobil check in takes too long.

Francis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
2.0

Location is apart of a gas station. So needing assistance outside of picking up equipment customers won't receive it. In my original reservation I requested assistance loading my car. When I mentioned that he gentleman just said there were no notes, and didn't offer assistance. I had to drive to a different location. One at the new location the car dolly wasn't fully secured. This location should be required to have additional staff to handle just U Haul customers.

TARA C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg L. 
Clasificación:
5.0

Un buen trato un excelente servicio y lo mejor disponibles cuando uno los necesita gracias por su atención

JULIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY E. 
Clasificación:
2.0

No help hooking trailer up told to hook up and drive to office so they could take pictures

Steven W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

1 extra employee to reduce interruptions.

STEVEN S. 
Clasificación:
4.0

The facility was nice, although my reservation for an appliance dolly wasn't available, had to go with a utility dolly instead. The person that ran the facility was extremely nice and very focused on my satisfaction.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

rebecca K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
3.0

N/C

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
3.0

For self return only

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Katherine R. 
Clasificación:
4.0

Truck needs wipers and it shakes between 40 and 55mph

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

One of the tie-down ratchets needed lubricant.

TERRY G. 
Clasificación:
5.0

The 10' truck was clean, well-maintained, and the pickup/dropoff process was efficient and easy.

Jared C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARSHALL F. 
Clasificación:
4.0

When my mobile app would not respond to the request to take the picture of the instrument panel to verify the mileage, I went inside to ask the desk agent to assist me in finishing my rental. He was unable to help me, either because he didn't have the proper knowledge or desire. I do not know which. I had to wait for 3+ hours until I received notice that my rental was finally finished and I got my receipt showing $0 owed in my email.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA S. 
Clasificación:
4.0

One of the rear lamp was burned out but the most important lights worked. This is a nice trailer and it worked great for hauling a car. The swing down left fender was a nice touch.

Marc W. 
Clasificación:
4.0

When i made the actual reservation i was brought to a different place and they did not actually have the equipment!! I had the email and text saying i choose the 5-9" trailer with ramp and yea dis not have it. So the hotel 6 rep was nice to cancel the order and redo it all for me.

Aaron H. 
Clasificación:
4.0

person not wearing a mask

jerry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
3.0

Somehow when I rented another 26 foot truck on short notice to move out of town, they only set it up for a day. Really? Luckily, I was able to keep it longer.

lisa L. 
Clasificación:
5.0

We were very pleased with the service at this Velp gas station. They were courteous and helpful. We rented from OTHER locations and were not pleased with the service or availability. Everything went smoothly today.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
1.0

U-haul retailer added a $25.00 "Safe Tow" Coverage that I did not order during the online ordering process nor did I ask for or did they offer at the store. Please call me on this at 920-621-6389, Eric Schroeder , contract #28866038

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan V. 
Clasificación:
2.0

The truck was littered with trash when I picked it up. The owner seemed put out to help me. Kind of frustrating.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
3.0

The manager was not friendly, tried to find every reason to charge more, did not have the required equipment we requested, trailer lights were not working and tried blaming our vehicle but his trailer had spliced wires together. Just not a good experience with them. I would definitely never go to that location again.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
3.0

The key drop off was not visible, I ended up taking it in to the store.

Samantha D. 
Clasificación:
5.0

Easy and efficient and the person helping us was very friendly!

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan K. 
Clasificación:
4.0

Attendant was friendly and helpful. Moving truck was as ordered, in good operating condition. The U-Haul app leave much to be desired.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Skye C. 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

The app sucks for Android... Just use the in person option

David B. 
Clasificación:
3.0

Sanitize your vehicles and clean them Trade your service representatives the customer is always right I found a slip behind the seat that says it was sanitize kind of crumpled up he said there it was sanitized I said no it wasn't my fault I told you I found this behind the seat if it was sanitized it would be on the dashboard not behind the seat the customer is always right

kevin V. 
Clasificación:
5.0

Great service this time and previous time using this location. Will return in the future.

Amy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

Close all small dealers. THE SUPPORT YOUR COMPANY HAS IS HORRIBLE. I HAD A LIGHTING ISSUE AND BOTH THE LOCAL DEALER AND I TRIED TO REACH PEOPLE IN A NEARBY LARGER DEALER. COULDN'T GET THROUGH. I FINALLY GOT A PERSON I THOUGHT WAS AN EMPLOYEE AT THE LARGER DEALER AND HE TOLD ME SOMEONE COULD LOOK AT MY TRUCK WIRING AND TO BRING IT ON IT. HE OUTRIGHT LIED TO ME. IT WAS A CALL CENTER PERSON WHO PRETENDED THAT HE WAS LOCAL. WHEN I ARRIVED, THERE WAS NO SUCH PERSON NOR WAS THERE ANYONE THERE WHO COULD DEAL WITH MY PROBLEM. HORRIBLE, HORRIBLE SERVICE WHEN IT WAS NEEDED.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanorris W. 
Clasificación:
5.0

Very friendly, prompt and courteous service. I will recommend to my friends and family.

CHRISTOPHER S. 
Clasificación:
5.0

The trailer was in good physical shape. However, the prior renter had spilled oil or some other sticky substance on the floor of the trailer. We used some paper towels and soap to clean it up. It was an inconvenience, but we got along fine after that.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARHIA H. 
Clasificación:
2.0

I went to DePere location to reserve trailer. They told me I'm all set. 2 days later I get a call that pick up is at a different location. So from 6 miles away, I went 16 miles away. That I didn't like.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cora M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pratulya P. 
Clasificación:
3.0

I noticed the gas tank was on empty when I got onto the highway and was shocked that a rental would be allowed to leave with such little gas

ROBERT T. 
Clasificación:
1.0

I was told that I was returning the rental late even though I was returning it a day early. He told me he would take care of it. I checked my email and there is a recipe for another day worth of charges. When I called I was told it would drop off my card. My card should not have been charged again anyway!! Poor customer service. More worried about his lunch than the customer!!!

Justin E. 
Clasificación:
5.0

Na

Elmer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel A. 
Clasificación:
5.0

My truck was all ready for me. No waiting at pick up or at return. Excellent experience .

Kim C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
3.0

When I picked up the truck it had snow and ice on the cab. They could have had it cleared of and possibly started it up while I filled out paperwork. I would certain have done it as a courtesy.

John H. 
Clasificación:
5.0

cargo light was out - was important because we unloaded in the dark - did not have a dolly that we ordered - and we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our money

Charles R T. 
Clasificación:
4.0

My rental reservation was messed up. This was not the best experience with u-haul. Not sure I would use it again or recommend it.

Elizabeth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Great customer service and staff very polite. I rate 10 out 10

Micheal B. 
Clasificación:
4.0

Don't have the check engine when we get in the vehicle.

Christopher D. 
Clasificación:
5.0

It was fast easy and they where very nice would recommend to anyone

Terry L. 
Clasificación:
5.0

Checking in took Over 1.5 hours. Their computer or the Agent could not get the reservation and payment entered. Plus they were helping other retail customers at the same time.

Julie H. 
Clasificación:
5.0

Very satisfied transaction from the registration to the final paperwork. Very courteous and helpful. Would always recommend UHaul. ¡Gracias!

Debra T. 
Clasificación:
3.0

Have everything I purchase on the truck.

Tina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt H. 
Clasificación:
4.0

Very easy process to rent!

Roxann S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Virgil L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
No se han enviado comentarios para esta ubicación.

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