Comentarios del cliente para Velp Mobil

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Velp Mobil

Grado total:

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THOMAS D. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

When I picked up the truck it had snow and ice on the cab. They could have had it cleared of and possibly started it up while I filled out paperwork. I would certain have done it as a courtesy.

Charles R T. en

Grado:

cargo light was out - was important because we unloaded in the dark - did not have a dolly that we ordered - and we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our money

Elizabeth E. en

Grado:

My rental reservation was messed up. This was not the best experience with u-haul. Not sure I would use it again or recommend it.

William S. en

Grado:

El cliente no dejó un comentario.

Micheal B. en

Grado:

Great customer service and staff very polite. I rate 10 out 10

Christopher D. en

Grado:

Don't have the check engine when we get in the vehicle.

Terry L. en

Grado:

It was fast easy and they where very nice would recommend to anyone

Julie H. en

Grado:

Checking in took Over 1.5 hours. Their computer or the Agent could not get the reservation and payment entered. Plus they were helping other retail customers at the same time.

Debra T. en

Grado:

Very satisfied transaction from the registration to the final paperwork. Very courteous and helpful. Would always recommend UHaul. Thanks!

Tina R. en

Grado:

Have everything I purchase on the truck.

Raymond O. en

Grado:

El cliente no dejó un comentario.

Kurt H. en

Grado:

El cliente no dejó un comentario.

Roxann S. en

Grado:

Very easy process to rent!

Virgil L. en

Grado:

El cliente no dejó un comentario.

Jonathan B. en

Grado:

El cliente no dejó un comentario.

Concepcion M. en

Grado:

El cliente no dejó un comentario.

Gregory L. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

It is a service stAtion , no supplies

Louis C. en

Grado:

They were great.

David N. en

Grado:

Nothing as person very helpful with equipment

Paula S. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

The gentleman who worked at the desk was nice enough, and I've rented enough trailers in the past to come to know what to expect. I've never had it where I had to do my own hook up to my truck. I know how to do it just fine, but I have horrible knees and a L5S1 back fusion. A dead squat of trailers such as these can be quite painful. The wiring for the lights were a joke. There were exposed wires between the harness and main wiring, which I photographed on the inspection. This trailer shouldn't have been allowed to leave, but I didn't have a choice, as my pickup location was changed to here, because apparently in all of the Green Bay locations, this was the only place available they had a 5' x 7' ramp utility trailer during the afternoon. I was late getting back, I had to fart around with the wiring harness ever 20 miles to get the lights to work. Not impressed here.

James M. en

Grado:

Good service but computer issues let me standing and waiting for 30 minutes. A phone call solved the problem. Great people to work with though.

Lukas V. en

Grado:

The people are so friendly and make the experience easy and comfortable. I couldn't be happier with the service received.

Rodney D. en

Grado:

El cliente no dejó un comentario.

Lukas V. en

Grado:

The self service option is not user friendly. I was not informed where to pick up the key and the site would not even process payment.

Jerome G. en

Grado:

We had the passenger side tire shred during our return trip with the trailer loaded. We had to wait for 1.5 hours for service to arrive and install a new tire onto the existing rim. Upon return to our originating destination and inspecting the drivers side tire on the trailer, we discovered significant checking of the tread around the entire diameter of the tire. We are extremely lucky that the drivers side tire remained intact for the entire trip.

WILLIAM B. en

Grado:

Drop off was quick and simple.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

MARTY S. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

El cliente no dejó un comentario.

Jordan K. en

Grado:

El cliente no dejó un comentario.

Dwayne F. en

Grado:

El cliente no dejó un comentario.

stephen S. en

Grado:

El cliente no dejó un comentario.

Dena H. en

Grado:

My pick-up location was supposedly closed when I was suppose to pick up. I was suppose to be able to do everything easily through mobile check in. The mobile check-in would not work so I ended up having to go in to the gas station (which was poorly labeled that it was a U-Haul rental place) and had to have the clerk do check-in manually. Well if there were people THERE to do the check in then WHY would I have to do it through the crappy online mobile process that did not even work?! I would much rather work with a person! Moving is stressful enough as it is and this ended up just making it all worse.

Jennifer V. en

Grado:

Gentlemen was very nice and helpful.

Robert C. en

Grado:

Friendly, truck was ready and clean. Thanks, appreciate the good customer service.

Katri B. en

Grado:

Was told to drop off at 2545 velp ave 54303. We went there told us were to park truck. Than told us she didnt have time to check us in to go to another location. There were 2 people sitting in a chair she said she couldn't leave them Wish she would of said that when we first arrive before we parked it.

cher M. en

Grado:

El cliente no dejó un comentario.

PAUL G. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

1 tire almost flat....3 of 4 rear lights did not work...no help hooking up trailer....piss poor

tom N. en

Grado:

Continue dealing honestly and generously, thank you

Beth S. en

Grado:

El cliente no dejó un comentario.

GERALD P. en

Grado:

The U Haul store area is not finished yet so went through the gas station. No issue at all, just no formal U Haul store set up yet. Very nice and polite people to work with. Great experience.

Todd P. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

joanne R. en

Grado:

The gentleman at this location had not done a truck return that was intended to be returned to another location before. He was very quick to figure it out and get me on my way! Very friendly sland attentive staff. Would recommend.

MATT V. en

Grado:

None. Everything was good