Hello, I see that I was charged for an extra day, the drop off location was not open on Saturday 7/17 when I first tried to drop off the trailer (their posted hours say they would be open but their gates were locked and they did not answer the phone or return my call so I could not self drop off, my receipt said Monday 7/19 (I was told Monday would suffice no time range was given when I picked up the trailer). I dropped off the trailer in the morning of 7/19 at approximately 10:45 am (this would have been sooner but it was storming today in the area) The person at the drop off place said another person that worked there would complete the u-haul paperwork and from the looks of it they didn't get around to it till 4:30 pm, I did not return the trailer late this was an issue with the drop off location. I request that you drop the late fee as it was not delivered late.Ronald W.
Customer Reviews for Velocity Motor Company
(Distribuidor de U-Haul del vecindario)
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