Have the correct time zone in your system so that the vehicle can be picked up at the booking time. I had to call the help line and wait on hold for nearly 40 minutes for them to change the reservation time to an hour earlier because the local time for my area was an hour slow. Not a great experience.Samuel B.
Customer Reviews for Vecchiones Auto Body & Painting Inc
(U-Haul Neighborhood Dealer)
Thunder Bay, ON P7C5H8
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 12/11/2021 - 12/12/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cleaned the truck out and swept it after I received it. Appliance dolly was broken and mats received we full of dust.GEORGE F.
Customer did not leave a comment.Wayne D.
I really can't think of anything to add. Service was good as always at that location.Otto M.
Customer did not leave a comment.JUSTINP B.
Only complaint is I only needed it for 1 day and due to the location not open HAD to pick up a day earlier. Wich would have been OK however I was charged for 2 days.jody F.
Customer did not leave a comment.Dean K.
The bolt lock process for self serve worked well, but I had to engage the help desk to walk me through once I got into the Ap. Your instructions could be clearer on how to navigate the Ap once in it.Arthur C.
Great service and friendly staff. Overall process was quick and easy.Maxwell L.
Customer did not leave a comment.Gerry R.
Customer did not leave a comment.ruby H.
Give instructions on what to do when the self-checkin doesn't work. I was on the phone for way too long because the site wouldn't recognize my location.Troy S.
Customer did not leave a comment.DANIELALEJANDRO P.
Should give you total price on web site! So you know exactly how much it is before you pick up your rental!David A.
Excellent Service, will use this location againRob F.
Customer did not leave a comment.Timothy B.
Friendly and courtiousRosalia M.
Great customer serviceChad M.
The personnel was extremely helpful. He was very supportive. Five star performance!OKPULOR R.
The owner at Vecchiones is always super helpful! We have picked up UHauls at other locations where we were left to find our rental and hook it up ourselves. But at Vecchiones, he always helps you from start to finish. When you're already stressed about moving, it's nice to have one less thing to worry about knowing that your UHaul is hooked up properly!Angela K.
walked in and was treated abruptly about a mask usage, i am unable to wear a mask and disabled, and after inquiring about the refund of my deposit was once again told in a rather ignorant way that they don't give deposits back, that they are only a depot. I was never informed of that so therefore I was questioning the practice when the rep became even more ignorant and didn't explain to me how I was to get the deposit back. I didn't find out how I get my deposit back until I actually called uhaul themselves. As a point that I feel I have to make, I brought the truck back a say early, with more gas than when I got the truck and I made sure it was clean. My experience with Verchonis autobody and the uhaul rep was absolutely terrible and unpleasant to say the least!Lorne R.
We found condoms in the cabin. It's funny that UHaul will charge customers for not cleaning the cabin when they evidently don't even clean it themselves. Also, the jack doesn't work on the trailer but hey let's not worry about testing equipment before we lend it to customers. Only their money matters right? Not their experience? I'm very happy to have paid for this dirty and broken equipment. Next time I'll be just as happy to give my money to Penske or Enterprise. You lost this customer for life.Jacob W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Rick M.
This location was closed at 4pm on a Friday even though i had the unit until Saturday, I returned the unit on Friday to ensure a representative was on-site but location was already closed.Daniel S.
We experience excellent service from booking, right up until Drop off. We definitely would recommend UHaul to anyone and everyone!! Thank you!CODYLEE V.
Customer did not leave a comment.Heather E.
Customer did not leave a comment.CATHERINEA N.
Trailer was not pre inspected by dealer. Had to go through 3 trailers before we found one with working taillights.Zachery D M.
Clearer directions on how to report return.NAN Corporate Se F.
Check oil light was on when we received vehicle and on phone with uhaul for 1.5 hours trying to pick up vehicle using 24/7 online pickup app as the vehicle was not marked as a oneway vehicle even though it was confirmed on the reservation.Alan M.
Customer did not leave a comment.Stephen F.
It shouldn't be so difficult to rent a u-haul trailer . Every other place I went in Thunder Bay all their trailers were for one way rental only. They wouldn't rent for just a few days. I guess u-haul takes the hit and looses money. ??Barry M.
Customer did not leave a comment.Barry Y.
Customer did not leave a comment.Cindee R.
The pickup location was changed once and then was rechanged . This was stressful when so many other things were needing to be doneEdith L.
This location is poor service. We were supposed to get 20' tuck instead we got a 26" with 1 day warning. Then we were told the 26" truck is not in. All packed and movers booked. No truck. Finally found it later in the afternoon, but had to wait to next day to pick it up! . Come at 9am. Nobody there!Had to wait for "Uhaul customer Rep for 30 min!!! The truck was quite dirty, and quite old but it did its job. My load was only over a half of that huge UHaul...20 footer would have been much easier to drive too!!! BUT THE WORST I HAD TO PAY 800$ FOR GAS ALONE TO GET MY HALF OF LOAD TO DESTINATION! It would have cost half that with the truck I booked. Some service! I WOULD LIKE SOME MONEY I SPENT ON GAS REIMBURSED.Jim L.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.medardo M.
Great and help service from Vecchiones Auto Body. They have tried to help me out with getting my deposit back. They tried everything they could and helped me come down to the conclusion it was a customer service issue in WinnipegTyler W.
Lower rates.willie G.
Great drop off experienceTerry K.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Kenneth S.
When a customer returns the unit 2 days early after purchasing an extra day , just in case, it would be great , and good business, to refund some of the rental cost.,,say the extra day.Scott M.
The guy was in a rush, and made me pay for things I didn't book. Didn't do a walk around the uhaul, just sent me on my way. Uhaul felt unsafe to driveSavannah S.
Customer did not leave a comment.Mohamed B.
I was told by the representative at the location that the minimum $60 debit charge was going to be put back into my account (minus the main $16.95 charge for the equipment) upon return. Had he told me what would turn out to be the truth, that it wouldn't be put back in my account, I would have used a credit card. Now I am out $60 for renting a 5x8 trailer for 24 hours when it should have been $17albert F.
Customer did not leave a comment.Edgar L.
No hitch lock. Not really sure how to get it on and off. Wish it was a little more explained.Jeannette K.
Customer did not leave a comment.DANIEL K.
Customer did not leave a comment.Kesavan S.
Customer did not leave a comment.Scott B.
Very helpful attende.LUIS D.
Great service!Casey N.
Customer did not leave a comment.bob T.
The only issue that came up was related to lights on car carrier. I noticed well into my trip that signals and brake lights failed to work. It was reported to agent at drop off.christopher C.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Michelle L.
Fantastic service and professional. I moved across Canada for a $220 5x8 trailer rental and had six days to complete. It was the easiest and most forgiving trailer to tow, maneuver, and handle I've ever used. Easy to reverse and park. I loaded and unloaded it alone, and lifted the hitch onto my truck alone. Six days across a huge country for $220! These guys and gals are the moving pro's! Couldn't be happier. I would recommend to U-Haul to have much larger models available to compete with their own van rentals with trailer brakes.Andrew H.
was told one price and drop off destination and both where changedPaul R.
Great service, thanks for the helpful tips in hooking up the trailer. Trailer was rock solid on our long journey.Hans S.
Customer did not leave a comment.Piero M.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.lynette P.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Johan H.
The owner Johnwas very helpful and accommodating. He made this rental seamless. Will definitely share my experience with friends and family.nancy H.
Customer did not leave a comment.Eddie S.
Really nothing to improve, he helped me hook it up,lots of parking, easy lot to get in and out. Overall a great place to rent from.Trevor S.
Customer did not leave a comment.rob R.
I rented a 6x12 trailer that would be picked up on a Friday morning and dropped off at the same location the following evening. It took a long time to rent the trailer, the person I dealt with was clearly not very computer savvy and had much difficulty using whatever system was required for the rental. After about 30 minutes it had all been sorted out and I had paperwork in hand for the rental. I used the trailer as planned and dropped it off the evening I was supposed to. I paid in advance and received a receipt in my email Monday when they took inventory of the equipment on their lot. Skip forward a week, I check my email a week later and uhaul has sent me another receipt. This one for 1294 dollars and change. I check my Mastercard, this charge has been applied to it. I call the phone number on the receipt, this gets me to a uhaul center in New Brunswick where said trailer has been dropped off the night previous. I have spent countless hours on the phone since with uhaul in Atlantic Canada first, and now Winnipeg. Numerous times I was informed that I would receive a call about this within various time frames and was told the issue is being resolved. It has been nearly a week now with a 1300 dollar fraudulent charge on my mastercard and I have not received a phone call. I have called several times throughout the week, asked for managers to no avail and have even been hung up on. The lack of communication on what they are doing to correct this massive mistake is my biggest issue. If you say you're going to call, then call! If I owed uhaul 1300 dollars I would be speaking to the president of the company yesterday. Instead a multi million dollar company is disrespecting my personal time and patience about a mistake that I didn't even have a chance to avoid. Poor service all around! 0 out of 10!will H.
Customer did not leave a comment.Auldrey L.
You should have it like any other rental . Leave full bring it back full . If you don't know how big the tank is how do you bring it back with 5/8 full ? I'm filling it with more gas , then your donging me with extra miles .Taras D.
Customer did not leave a comment.Rob S.
Dropped off trailer when no one was there. location was closed. When dropping off equipment after hours, I should be able to send a photo of the equipment to someone to verify the drop. JerryRodina H.
Went to pick up reserved trailer at u-haul squire street location. Told none available. Confirmation was made on July 3, 2018 to pick up August 27. Panic calling to accommodate ensued, vecchioes auto body and painting came through with available trailer. Very unprofessional experience with original u-haul dealer. Came through ok in the end.Ed S.
Customer did not leave a comment.John P.
Well. I made the reservation in person weeks prior at the Hardisty street location. and then found out 2 days before the move. that the old man there had no recollection or reference to the rental. So I rebooked online and selected the squire street location. the confirmed of the rental was confirmed. I arranged a ride to pick it up in the morning at the location. with a screen shot for proof. I was dropped off waited then found out from the very professional attendant there was no rental there for me. after he looked into it he explained i was actual booked at another location on Arthur street some 20 plus miles away. So I called my ride waited as they had no means to send me to the other location. once my ride arrives we then headed to the Arthur street location. after arriving at the Arthur street location I found an older gentleman on a laptop. who's said. " well i don't know why your here your not in the system. after 15 mins he found the reservation and then stated he had no truck or dolly to give? So I asked if there's someone we could call to figure this out? he made a call to Uhaul. we spoke with Natasha. who after holding for 15 mins explained she has a truck now on HAROLD street location and a dolly at the squire st branch. so after she confirmed thats the only option. "I had to inquire and ask about anything Uhaul could do to compensate me for spending the last three days getting a run around to 5 seperate stores location arrange rides at. as nothing was being offered or appologies for. then I agreed after she approved a small discount. and went to HAROLD street were I waited for some time while the rep couldnt figure out the pc. 35 mins total. he was very nice. but after finishing the payment he just pointed to the truck handed me the keys and off I went. once I got in the truck there were food rappers and bits of plastic including a water bottle and crumbs on the floor. so.i took it as is as I was hours behind and headed for squire street. after arriving at squire now waiting again for 30 plus mins behind other customers. they informed me they had no dolly to give? the representative was very apologetic and tried calling uhaul in front of me which rand he was greeted then asked some questions and he was hung up on. he explained they have a dolly that was reserved for another person headed to another place and he would make it right as he could tell I was about to lose it and I was visible quite angry. he stopped his work and moved several trailers and got me set. I will say I was shocked about the level of confusion at uhaul with systems. and for representatives the only rep who seemed capable and able to manage was the squire street location they understood customer service as even when on the phone with Uhaul it was terrible. no formal greeting, apology or confirmation of error. and no offer to fix or compensate. as It had to be demanded and asked for not offered. tragic... Allan Bedard 3066202038Allan B.
Customer did not leave a comment.Sandra M.
All goodEric R.
Customer did not leave a comment.kevin P.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.don P.
Getting the drop off location right the first time not the 3 time callingAshlin M.
Tried to pick up truck and return truck via my mobile phone. It was not possible to anything online. The location was very accommodating. The computer check was not user friendly or even functional. And it delayed my pick up. Through no fault of the location.Tamara A.
Location was supposed to be open until noon at Saturday and they were not. No one was there when we returned the truck. We have issues that we need to discuss with someone.Tammy G.
Customer did not leave a comment.Robert J.
Excellent customer service. There was some confusion on my part regarding the booking of a UHaul. Mr. Vecchiones went above and beyond trying to sort it all out. As I was calling from Toronto, in a panic, about my reservation Mr. Vecchiones assured me that if he could not find my reservation he would have a truck ready. Wonderful service!!!!JOAN L.
Customer did not leave a comment.mark W.
Customer did not leave a comment.paul D.
Very helpful and friendly. Everything was clean. They called me the day prior to my pick up to make sure that everything was still a go. My experience with Vecchiones was excellentAndrea L.
Customer did not leave a comment.DOUG H.
I just dropped off trailer after hrs. Lot was in good shape and lots of room to turn aroundjames D.
Nothing! The vehicle was available when I needed it unlike other locations that I contacted. Great overall experience thank youKELLY P.
Customer did not leave a comment.Zhenyu Z.
Need better communication with your staff. I received excellent help from where I picked up the truck. Received calls from different locations and was confused with drop off locations.noreen F.