Customer Reviews for Vaultra Storage Grimsby
(U-Haul Neighborhood Dealer)

275 reviews

215 Roberts Rd   Grimsby, ON L3M4E8

(289) 336-0379

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(289) 336-0379

215 Roberts Rd
Grimsby, ON L3M4E8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

The cost of rental mentioned for advertising is low and attractive but the final cost that we pay at the end, isn't. The cost of per km pay is on the higher side plus the insurance should be low. The price should ideally vary based on the vehicle size.

Denny S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
1.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

Fabio C. 
Rating:
3.0

Honestly, the person that worked their was pleasant to deal with. The rental was terrible, it smelled like trash, there were bugs everywhere. I mentioned this to the manager and he was going to speak to the people who clean.

William P. 
Rating:
5.0

Everthing was excellent

John E. 
Rating:
5.0

Easy process all around! Will be renting again in the near future

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Easy pickup and dropoff. Vehicle was ready at the time specified and using the Uhaul app for the first time was straight forward as well.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Very happy with the van rental! The only thing I would recommend is that the vehicles have a full tank when a renter picks up vehicle. Mine was 1/8 under full and I used about an 1/8th of a tank for my move. Hard to judge how much fuel to replace with at the pump. I ended up almost filling the van with fuel. Full tank...full tank back...easy :) Very happy overall. Thanks for reasonable rates too.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

nilesh P. 
Rating:
5.0

Have the larger trucks reversed in the parking spots on pickup as it's a close proximity to the mirrors of other vehicles.

Mike M. 
Rating:
4.0

Keep doing the things this way!

Gerardus S. 
Rating:
4.0

Customer did not leave a comment.

Bruno T. 
Rating:
4.0

Customer did not leave a comment.

jim R. 
Rating:
5.0

Customer did not leave a comment.

JERZY J. 
Rating:
4.0

Excellent service upon check in.

Paul W. 
Rating:
5.0

The website. I click the link in my email, it launches browser tab in my Gmail windows. I login, security code sent to email, I have to back out of web page to get code. Go back to link, need a new code and so it repeats.

MICHAELA J. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

DEAN T. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYW C. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

Zamir P. 
Rating:
5.0

Prefer the use of a salesman in the location. If your not tech savvy it can be difficult.

Michael M. 
Rating:
5.0

Very friendly people and excellent service

ANDRER L. 
Rating:
5.0

The whole process was seamless! So easy! Well done!

Melissa V. 
Rating:
5.0

On line pickup was a bit confusing. Didn't realize I could use reservation # in place of account #. Agent was helpful

William G. 
Rating:
4.0

I will start by saying that Don was extremely accommodating and helpful.We did have some trouble with the app but it was our own fault as we were late to collect the truck and no reservation was showing in our account. We called Don who referred us to Mike , the area manager . He helped us check in and we had no further problems. The truck was pretty muddy inside which made moving our furniture a little difficult but this was over a long weekend / Winter in Canada so maybe normal ??? I would rent from this location again.

VICTORW F. 
Rating:
5.0

Customer did not leave a comment.

Vaultra G. 
Rating:
5.0

Staff was beyond helpful!!! A+

Michelle P. 
Rating:
5.0

Great service from Don.

david K. 
Rating:
3.0

while we knew we returned it a bit early and we only was allowed. 149km,(this seems idiotic by the way as we paid for 150 km and no rebate on the price ) and the extra charge over km we understood but then we had an aditional charge by itself which we can't understand or has been explained!.I will contact the location why this extra charge? We even put more gas than was actually in it when we picked it up.(it was less than 3/4 full)

DOUGLASM A. 
Rating:
3.0

the checkin process was smooth, upon further inspection when i had a passenger join me in the truck we noticed the seats were covered in animal hair, which worries me about how well the vehicles are cleaned which is especially important now.

Chris C. 
Rating:
5.0

Overall a great rental experience!

David S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Quick and hassle free service.

Barrie N. 
Rating:
5.0

Customer did not leave a comment.

Olumide A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

great service with approachable attitude and warm welcome and good humor. Clear instructions and smooth processing throughout

Reinhard R. 
Rating:
5.0

We has a wonderful experience with Don at Vault Storage. He was friendly and cheerful. He answered all of questions and had everything ready for us. I will highly recommend this U-Haul location.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
5.0

Keep the staff at Grimsby location 4 Eva. They rock. Seriously Dan u r Amazing. We can't ty enough for the storage at Valltra ... your professional... kindness.... understanding... assistance without hesitation that to me was / is priceless Ty Elizabeth Cantwell ðŸ'ŒðŸŽˆ

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Excellent customer service from both Don and Allison!!! Very friendly knowledgeable staff!!!

LORNAM D. 
Rating:
1.0

Our Experience on September 8th with U-Haul â€" Reservation # 27682328 With the great customer service we received leading up to our pick up date, we thought our experience was going to be a good one. Unfortunately it did not begin on a positive note. We arrived at the Vaultra Self-Storage in Grimsby 5 minutes early to be sure we were on time for our 9am pick up. We waited for 15 minutes before finally calling the 1-800 # on our contract to find out why no one was at the office. We were not the only one waiting to pick up a truck! When we called the U-haul office to find out what to do or who to call, the gentleman on the phone said that all he could do is find us another place to pick up a truck in the area as he had no idea who owned the storage facility/U-haul drop off/pick up. We found this strange as the person who runs the storage unit would have to be registered with U-haul…correct? He didn't offer to do some investigating to call us back with an answer, so the conversation came to an end. What was the point of us driving around finding a truck when were at the right place, looking at the truck that was ours, but just no way to get it. Finally we took things into our own hands and found an emergency cell# for Vaultra Storage. When we called the number, the gentleman answered the phone saying he was late getting there because his son was having trouble logging into his virtual classroom on the first day of school. He encouraged us to try the mobile app to get our key which he said was in the lock box. That was the help he offered when we arranged to pick up the truck with a personal check in. We relayed the message to the other gentleman who was also waiting. He tried as we did to get the code to open the lock box for our keys. Neither of us had any luck. It is now 9:30am. We were to pick up our truck and be on our way back home to load our truck to head to Hepworth. Minutes later, the gentleman called my cell and said he was on his way to the U-haul depot to get us our truck. He came, went to give us the keys and said “Oh…this truck hasn't been ‘return processed yet', I'll have to clean it, inspect it and get it ready for you”. Are you kidding me? So this means if the keys were able to be taken from the lockbox, we would have left the store with an unclean truck with mileage not recorded. So….by the time my husband and I got home it was just after 10am for a 9am pick up of our truck. This put us behind an entire hour for the rest of the day. We were told our contract would be in the glove box…it was not there. Fast forward to 5:30pm. It is now time for us to return the truck to the depot in Wiarton. We planned on returning it in person the next day, however our plans changed with where we were staying and we would have had to drive an hour out of our way to bring it up to Wiarton, so we decided to do the mobile drop off. We knew exactly what to do because we had watched the video. My husband even went to the nearest gas station and filled the truck with $10 more than he should have. We begin to follow the instructions on our phone, which by this time because of using google maps is losing power. We take all the photos we need of the inside, cab, gas gauge etc. BUT, we cannot get the steps to go past the ‘location' of where we are. We even got Siri involved, but apparently our location services was turned on, but we could not get past this step. At this point, my husband noticed the 1-800 number on the door. We decided to call since we could not get the drop off to complete on our phone and we were running out of juice on the phone. I called the number. “The number you have reached is not in service!” Again…are you kidding me? Your help line is out of service? So….I took a photo of the notice with the number on the door, grabbed a pen and the only piece of paper we had on us, and wrote a note to explain what we had done to the best of our ability, locked the truck and put the keys in the lock box. Our experience was frustrating to say the least. We will not be using or recommending U-haul to anyone we know moving or needing to rent a truck. Mandi & Bob Neiser.

bob N. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Service and equipment were top notch. Also a great location for where I live. Please keep the high level standard going!

Brooke A. 
Rating:
4.0

The vehicle except itself was excellent, the only problem was with the online pick up experience. Maybe if they could complete all verification and approvals beforehand that would be extremely helpful. On moving days people are extremely busy and have to have people and items in place before hand with certain deadlines I was late for mine. Otherwise quite okay

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

For me nothing… I called on short notice and he did everything in his power to arrange a truck van for me and he did the service was excellent nothing to change:) Thanks Don!

Brenda M. 
Rating:
4.0

Customer did not leave a comment.

Daniyal S. 
Rating:
4.0

Great service all around , great with dealing with unplanned changes and destination drop off change . I truly appreciate the great support even though weather cancelled my entire move ! Thanks , Larry McArthur ( I'll be back when weather cooperates ?? )

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Silvano M. 
Rating:
5.0

Very friendly staff on hand, and well maintained vehicles on site. I was on and out super quick. Would most definitely recommend this location.

Edward B. 
Rating:
5.0

Staff at Vaultra was amazing!!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

sandy S. 
Rating:
2.0

Rates highly over priced, will not use uhaul again

patrica C. 
Rating:
1.0

I would terminate the employment of Darcie. I was threatened by her for asking for a receipt. I will never use this location for any future business.

morris M. 
Rating:
5.0

Reta is Fantastic

robert Y. 
Rating:
5.0

Quick & easy rental... and friendly and helpful staff, Thank you

Karen B. 
Rating:
5.0

Reta was excellant

robert Y. 
Rating:
5.0

Service was excellent. The lady at the desk was friendly and great to deal with.

RILEY F. 
Rating:
5.0

It was raining and the windshield wiper blades may need to be replaced

Kevin B. 
Rating:
5.0

Reta is fabulous

robert Y. 
Rating:
1.0

I ordered a car in Mississauga but got the car in Grimsby. I travelled 80 km from my home in Mississauga to get a car.

Taras R. 
Rating:
5.0

Fantastic service with awesome people to deal with. Loved the experience.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
4.0

You staff was excellent

Lilijana L. 
Rating:
5.0

Excellent customer service and great to work with.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

caroline M. 
Rating:
5.0

Keep hiring staff like Rita - she was extremely helpful and patient in spite of many changes to the reservation. Packing supplies were good quality and wide range of sizes. A good experience!

dorothy B. 
Rating:
4.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Very last minute and Rita pulled through for us! Thank you Rita! Mandy & Bob

robert W. 
Rating:
5.0

Girl who I handled my transaction to obtain a truck was very knowledgeable and things went very smooth! Great people at this location!

TRACEY W. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Best customer experience ever at the store location

shawn C. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

Rita ROCKS!!!

TIM B. 
Rating:
5.0

Irene was awesome! Customer service at its absolute finest! Absolutely will use this location over and over. Will recommend this location to everyone I can.

duane M. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

Excellent service from start to finish. The booking agent was extremely helpful and efficient. She went well beyond expectations in booking our van. The agent at pickup was also quick and effective in managing my checkout.

William D. 
Rating:
4.0

Customer did not leave a comment.

Clemente P. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top