Customer Reviews for Vaultra Storage Grimsby
(U-Haul Neighborhood Dealer)

385 comentarios

215 Roberts Rd   Grimsby, ON L3M4E8

(289) 336-0379

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(289) 336-0379

215 Roberts Rd
Grimsby, ON L3M4E8

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck was ready to go... About the cleaning, the trunk could use some minor cleaning.

DOUGLAS C 
Clasificación:
1.0

I had reserved a U-Haul for 4:30 pick up , I got there at 4:10 and it wasn’t there so I waited to 4:40 then Called U-Haul and they said that I had picked it up at 1:00pm which I hadn’t then accused me of getting someone else to pick it up , when they finally realized that they had made a mistake i had spoken to 3 different people and now I was over an hour late for a planned pick of a couch I was getting , then when I tried to reserve another u haul they wouldn’t except my phone number because it was linked to the U-Haul that I had reserved and they had given away , so I had to book another U-Haul with someone else’s phone number at another U-Haul station , all and all I was an hour and a half late to pick up a couch that I had reserved to pick up , they were very rude bout the whole thing I wouldn’t recommend U-Haul again

DAMON M 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron C 
Clasificación:
5.0

The gentleman working at this locations is wonderful. He is courteous , helpful and made the whole experience very easy. The only thing that was annoying has nothing to do with this location or the employee working there but I received a phone call from a central customer service person on Jan 1 asking if I returned the vehicle at the agreed upon time. I confirmed yes, and asked why I was receiving this call, she said it was because the location was closed (obvciously...it was Jan 1) and that she couldn;t confirm if the return happened until Jan 2nd. I asked, well then why wouldn;t you wait until Jan 2nd to confirm, why call me? If Uhaul chooses to have locations closed, then it is up to Uhaul to wait to gain confirmation of return when the location reopens, calling a customer is not necessary...so I hung up on her cuz she kept reiterating it was to confirm the return. I said I could be lying to you then what would you do? She had no response to this...waste of time.

Carmela C 
Clasificación:
5.0

The rep at this location provided the vehicle I needed when I needed it and walked me through the use of the vehicle and billing process. Final billing was adjusted as promised. Well done.

ROY R 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C 
Clasificación:
5.0

The mobile app to obtain the vehicle was terrible and it took me almost 40 minutes to finally access the keys. I won't be renting a uhaul outside of business hours again.

Michelle G 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R 
Clasificación:
4.0

please hire some software & infrastructure engineers to improve your app. it has bugs, bad UI and is un responsive.

Saim M 
Clasificación:
5.0

El cliente no dejó un comentario.

ACE J 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN N 
Clasificación:
5.0

Make sure that the mileage on the dash is correct at pick up!

LAMBERT S 
Clasificación:
3.0

El cliente no dejó un comentario.

JOEPH M 
Clasificación:
5.0

Excellent personal service. Thank you.

John h 
Clasificación:
5.0

I appreciated the accommodating environment for a smooth pickup and return of the vehicle. Keep on keeping on 

LRRY P 
Clasificación:
3.0

The furniture dolly wasn't in the van. I had to use the utility dolly which was a pain. Uhaul will try to charge for two dollys since the seal was broken. The app sucks. It couldn't find my location and wouldn't let me proceed. The chat was useless and there was a 30 min when I called. Because of this I was an hour late.

Ron B 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve I 
Clasificación:
5.0

Professional and friendly service.

rose b 
Clasificación:
5.0

Easy access, truck was available and super clean. Used the mobile app and was simple and easy to pick up and take back. Highly recommend this location.

Tracie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresza P 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY H 
Clasificación:
5.0

Was a great experience for local move!

Patricia M 
Clasificación:
5.0

El cliente no dejó un comentario.

robert a 
Clasificación:
5.0

Big shout outs to Don for making everything smooth,, as usual,, and I can always count on him to make everything work out, every time.. I would definitely recommend this facility to everyone!! Never any issues

Donald F 
Clasificación:
5.0

Easy pick up and drop off. Vehicle was very clean. Very good customer service.

Marie A 
Clasificación:
5.0

El cliente no dejó un comentario.

Brady H 
Clasificación:
5.0

Great location, store manager was very friendly and informative. Van was clean and quite new.

Kashif A 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn J 
Clasificación:
4.0

El cliente no dejó un comentario.

Len M 
Clasificación:
5.0

The uhaul representative was very nice and helpful.

Linda B 
Clasificación:
4.0

This was the third and final location for my booking. Originally I booked in Beamsville, ON and received notification that location did not have a vehicle that could be used one-way. The new location was in the west side of Grimsby, ON (almost triple in time farther away). As I was leaving my house to do my pickup, I received a call telling me the vehicle I had booked was not at the location and I should proceed to a third location (it was approximately the same time in distance). Non of this was catastrophic, but it did require last minute juggling of those who were helping with the move. I appreciate the communication and am grateful your Traffic Dept. was on top of the details.

Keith M 
Clasificación:
4.0

El cliente no dejó un comentario.

Srdjan P 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H 
Clasificación:
5.0

nothing the fellow we encountered was great to deal with freindly and helpfull . truck was good and can’t beat the cost ….great experience doing bussiness with you

David Y 
Clasificación:
4.0

El cliente no dejó un comentario.

Roland R 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger A 
Clasificación:
5.0

I had no issues with this location. A job well done

Roger A 
Clasificación:
2.0

My entire truck was caked and covered in manure. Pictures were taken for proof. If I didn't have an excessive amount of blankets for protection, my entire house contents would be covered in manure. This is unacceptable, dirt and debris is fine but that truck needed to be power washed prior to further use.

Greg O 
Clasificación:
5.0

El cliente no dejó un comentario.

Odette E 
Clasificación:
5.0

El cliente no dejó un comentario.

Samara C 
Clasificación:
3.0

I had no issue with this UHAUL dealer per se, BUT the UHAUL App on the other hand....completely inadequate! Had a problem with Pick Up and Drop Off!

julie g 
Clasificación:
5.0

Thank you for making this process so easy! Much appreciated!!

tanya m 
Clasificación:
5.0

The hood did not close properly, so it flapped up and down when driving. Also used $90 in gas for less then 140 km. The guy at the desk was great though!

peter w 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad P 
Clasificación:
3.0

El cliente no dejó un comentario.

Eli B 
Clasificación:
4.0

Left rear signal and brake lights need t working on truck

john b 
Clasificación:
4.0

Only one main problem with these trucks you need to own an oil well . Less than 100 kills and 25 $ for gas . Dose not make sense in todays environment

Gerry B 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohan K 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE J 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURALYNN H 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra K 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill P 
Clasificación:
5.0

El cliente no dejó un comentario.

Lam n 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY P 
Clasificación:
5.0

El cliente no dejó un comentario.

George F 
Clasificación:
5.0

The arrangement for the UHaul truck went smoothly as did pick up and drop off. The truck rode well and we had no problems with the back door in moving furniture in and out.

jeff s 
Clasificación:
5.0

Friendly customer service and host. Easy process

Thoma K 
Clasificación:
5.0

El cliente no dejó un comentario.

doris v 
Clasificación:
5.0

Great experience

Eric R 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D 
Clasificación:
5.0

Manager of location was very friendly and helpful. Vehicle was available when requested, final invoice issued the day after. Greatly appreciated, great value for a rental vehicle.

KEVIN D 
Clasificación:
5.0

This is a great representation of uhaul keep up the good work

Damny V 
Clasificación:
5.0

El cliente no dejó un comentario.

PAOLO C 
Clasificación:
4.0

El cliente no dejó un comentario.

jamie h 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M 
Clasificación:
5.0

James was of great help, friendly, great service

alain l 
Clasificación:
5.0

Nothing required, quick and prompt service

Gene Q 
Clasificación:
5.0

El cliente no dejó un comentario.

mary A 
Clasificación:
4.0

El cliente no dejó un comentario.

joao c 
Clasificación:
5.0

Excellent customer service. Well done. Thank You..

mark a 
Clasificación:
3.0

El cliente no dejó un comentario.

Zackary F 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb R 
Clasificación:
3.0

Customer service was awesome, however, didn't have any moving blankets that I ordered. The uhaul app also didn't work at all. Still would recommend but I've used U-Haul many many times before and this was the first time it wasn't up to the usual standard.

DANIELTHOMAS K 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K 
Clasificación:
5.0

Very helpful and accommodating personnel

william g 
Clasificación:
5.0

El cliente no dejó un comentario.

rob b 
Clasificación:
5.0

Excellent customer service and support

Mark A 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale H 
Clasificación:
4.0

El cliente no dejó un comentario.

John B 
Clasificación:
4.0

El cliente no dejó un comentario.

gary h 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela V 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle D 
Clasificación:
2.0

Charged $107.72 to my visa (manually input) even though the truck was returned at the exact amount required. Then would not assist and said I need to contact Uhaul directly. And if you've ever tried that, you know it's a nightmare.

Erich T 
Clasificación:
5.0

El cliente no dejó un comentario.

haroun k 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto M 
Clasificación:
5.0

Have the location open till 4pm on a Saturday at least. This would help those doing a run to the dump which is only open till 4pm as well.

Kathleen D 
Clasificación:
1.0

paid for a dolly and they did not include it

Matthew A 
Clasificación:
2.0

Desk person was not available, doors locked, was at the bank, although I had a booking for 12 noon. Had to wait 10-15 min which normally not an issue but I had a tight time line. Prior to leaving desk person should check who is coming in to register in person.

Anne l 
Clasificación:
5.0

Ashley was a pleasure to meet on Saturday morning. Friendly and explained all details. Made it an easy pickup and full understanding of drop off after hours.

Joanne R 
Clasificación:
3.0

Well…if you don’t mind not getting the equipment you booked and paid for, I guess it’s okay.

David M 
Clasificación:
5.0

El cliente no dejó un comentario.

joe g 
Clasificación:
1.0

They charge me 2 days for just 20 minutes late

HABIB Y 
Clasificación:
3.0

El cliente no dejó un comentario.

Mesut B 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmine M 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H 
Clasificación:
5.0

Fantastic friendly helpful service!!

Monique B 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel g 
Clasificación:
5.0

Great service from this location, the staff took time to explain the process and the automated system was easy to navigate

joe g 
No se han enviado comentarios para esta ubicación.

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