Comentarios del cliente para Vaultra Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Vaultra Self Storage

Grado total:

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Emily B. en

Grado:

This was a really poor experience for myself and my family. I ensured I reserved the truck back in June 2019 for my move over labour day weekend (this past weekend), I did this all online, the process was easy to use and the website was great and informative. I phoned this location last week on August 27, 2019 in the afternoon confirming that my reservation was confirmed for my Saturday August 31 at noon pick up and it was confirmed over the phone. To my surprise my parents picked up the truck and were told unfortunately that the truck was unavailable and they could not give it to us on the original pick up date on Saturday August 31, despite having it reserved and getting confirmation it was reserved. My parents were told management decided to disregard the reservation and my truck was unavailable to take as it was a very busy weekend. They were also told we would be charged for Saturday August 31 in addition which is not right. Thankfully I was moving within Brantford and we were able to move dates and shuffle schedules around, however that hiccup added an unbelievable amount of stress to me as I was away for the weekend and my parents were left to deal with the truck situation. It is not right that up to managements discretion that the reservations were changed. I did not receive a phone call, email or anything regarding my changed reservation changing. My parents only found out when they picked up the truck. Had “management” been responsible and acknowledged that there were previous reservations and gave proper notice about the change I would have given a much more positive review. This way by far a pitiful display of customer service. The cab was dirty, the truck was not swept and we picked up 5 screws before moving our items into the truck. There was used paper towel sitting in the storage area of the truck.

Nancy H. en

Grado:

First of all this is not the location where I was to pick up the van. Therefore it did not fit my needs. I had to get a ride there and had to use the 24/7 check-in which wouldn't have happened if I could have used the van from the place I had initially booked. The check in was a nightmare, as you had to have data which I didn't. I had to hook to their wifi which wasn't as good as having data. Then the process took over 30 minutes because they had to call someone to check my identity but the person they could have called was the person who had to drive me to pick up the van. If I picked it up at the booking location, I would have been able to walk over!!! So then I had to give another name and they were luck that person answered because they didn't recognize the number. Once again, this would have been avoided if the van was available at the original place. Also, the van needed to have its oil changed, as the reminder kept coming up. I will be calling head office on the next business day to discuss this. Not happy at all with the chaos and the time I wasted waiting for approval.

Francine P. en

Grado:

Joanne was really good to deal with. Trucks need to be serviced more often or at the very least taken out on the road by an employee to see if any issues are present. The truck that I rented I had to make sure that I drove close to the line on the right in my lane so that the back end on the left was still in my lane. That sure was a treat going through Toronto on the 401. I'm sure there was a lot of people doing a double take and then shaking their heads when they seen the truck.

John F. en

Grado:

Very helpful

James A. en

Grado:

El cliente no dejó un comentario.

NORM D. en

Grado:

over charges

Cory H. en

Grado:

El cliente no dejó un comentario.

Ron M. en

Grado:

El cliente no dejó un comentario.

darren D. en

Grado:

El cliente no dejó un comentario.

Brad C. en

Grado:

El cliente no dejó un comentario.

Brad M. en

Grado:

El cliente no dejó un comentario.

PETER B. en

Grado:

El cliente no dejó un comentario.

Terrance S. en

Grado:

El cliente no dejó un comentario.

Annette B. en

Grado:

El cliente no dejó un comentario.

Frank A. en

Grado:

El cliente no dejó un comentario.

Kurt P. en

Grado:

I booked the truck online for two days, I have confirmation for this. When I picked up the truck, the person at the desk must have only put it in for 1 day and I received a phone call the next day wondering where I was with the truck. Not a pleasurable experience! The person at the drop off location was understanding and polite though. Why do we book online if it doesn't get followed? Kurt Parry

chris K. en

Grado:

There was a mixup regarding the final bill....I was told I would receive a cheque in about a week...I finally got it 3 weeks after.

Alice C. en

Grado:

When we arrived on Sat. March 9 the U-haul size we had arranged had not been returned; Joanne from the Brantford (Dalkeith)location apologized and we were quite OK with renting the next size down (10 ft instead of 15). We then proceeded on with the paperwork etc...we obtained a dollie and some blankets. When my husband got into the vehicle he noticed the gas was only on the 1/2 mark so fortunately he reported that right away so that we could add gas at the end to that level only. In spite of some glitches Joanne was very pleasant and we wouldn't hesitate to use the services of U Haul again. I checked today to ensure we had been charged correctly as the km. were projected and was pleased to see that we did get a bit of a refund as we had not used all of the projected mileage. Thank you................Alice Curtis Brantford ON

Trevor S. en

Grado:

El cliente no dejó un comentario.

roberta H. en

Grado:

We were unsure where the office was and there seemed to be many areas to return equipment. The Kingston location had better signage.

Heather P. en

Grado:

El cliente no dejó un comentario.

james S. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

Snow tires on your rental trucks.

Ken Q. en

Grado:

Lisa did a great job.

Jocelyn A. en

Grado:

Nice and clean location, customer service was great.

Ashleigh E. en

Grado:

El cliente no dejó un comentario.

Steve G. en

Grado:

Don't change a thing. Peter and Lisa were friendly, knowledgeable, and helpful.

PQI I. en

Grado:

El cliente no dejó un comentario.

Corey H. en

Grado:

El cliente no dejó un comentario.

dan R. en

Grado:

Great job

phill F. en

Grado:

The right signal light on the U-Haul trailer stopped working about 30 kilometers from the pick up location . No one was available from U-Haul to come out and fix. Paid out of my own pocket to have a private person conduct the repair.

John M. en

Grado:

El cliente no dejó un comentario.