I did not know the code to get into the yard to pick up the truck and it took over 40 minutes to get it. Very frustrating.Madeline M.
Customer Reviews for Vaultra Self Storage Keswick
(Distribuidor de U-Haul del vecindario)
Keswick, ON L4P3E9
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 2 p. m.
- Sáb.: 9:30 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location is online self check in/out. The system U-hail uses is horrible, spent almost an hour in hold trying to check in and get the actual keys to the vehicle. Once I got a live body they said I needed a different phone number, provided it and then transferred me and I was cut off. Thankfully, I got the number and called in. Once finally connected, person on the phone very helpful and it all worked out. The system (technology) needs to be improved. Girl at the storage location very friendly and supportive however this is a self serve location and they couldn't help me except to say this is a common experience. Requested furniture pads, was charged for them, but none provided.Joanne B.
Overhaul uhaul. The representative here was excellent despite the many many many problems with uhaul.MARIONJACLYNN M.
The location is listed as 24 hour pickup and drop off, but the uHaul services are located inside a enclosed gated facility. There are 24 hour uHaul services inside (drop-off mail slot, combination key pickup uHaul lockers) but there is no way to get to them after hours.Aaron A.
I had to drive one and a half hours to get this truck because at the location I booked in Barrie the truck I was supposed to get had a brake light warning. They were going to give me another truck but that one wouldn't start. It was very inconvenient to have to go that far.Justin D.
The person at the reception desk was fantastic!!!!! We couldn't have gotten through the signing in process without her. She not only was very helpful but was very pleasant and was always smiling. They are very fortunate to have her. Regards, Rick BlankRick B.
nothing, everything was great, right from first meeting with Karen to when I returned it....Karen was a pleasure to deal with !!CHARLES M.
El cliente no dejó un comentario.Eric T.
My only concern was we booked a truck on line for a Dunlop St in Barrie pick up this was accepted. When I was called to check if I still needed this truck I said yes and was told the pick up was Keswick. I was given extra mileage which was appreciated but the extra driving and distance was not. I will still recommend UHaul.Joeseph G.
The people were extremely rude and the guy was swearing at me because he wanted me to move the truck around the yard because he wanted to go home and I asked him to help and he lost his mind. Very very rude. Will never go backGreg H.
Awesome services, great over all!Rob M.
El cliente no dejó un comentario.Dan B.
I showed up and the gate was locked. I had to call a number on the gate and waited over 10 extra minutes on top of my 45 min drive to get the truck. Extremely disappointed.Justin T.
Customer service was amazing. Friendly .. very helpful and informative...... Van was clean .. easy pick up and drop off ty again for the help !SANDRA C.
I originally ordered the truck however was notified by an agent that it was not available, before i had time to get frustrated they located another location even closer and reserved it for me. When i arrived the lady was extremely helpful and kind. The Truck was clean and had no issues with it. I will definitely use U-Haul and this location again.milad M.