Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)

190 comentarios

2775 Kietzke Ln   Reno, NV 89502

(775) 825-2746

Horarios de la ubicación

  • Lun.: 8 a. m. - 6 p. m.
  • Mar.: 8 a. m. - 12 p. m.
  • Mié. - dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 825-2746

2775 Kietzke Ln
Reno, NV 89502

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8 a. m. - 6 p. m.
  • Mar.: 8 a. m. - 12 p. m.
  • Mié. - dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle T. 
Clasificación:
5.0

nothing...julio was professional and knowledgeable and courteous... a real pleasure to do business with...

Kenneth B. 
Clasificación:
5.0

N/a

Bishop H. 
Clasificación:
5.0

He can't Owner is amazing. So helpful.

Brandy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassie M. 
Clasificación:
5.0

Jose is incredible. We have rented equipment from him 5 times now. He is our first choice in Uhaul dealers because he is so efficient, personable, easy to work with, and goes the extra mile. By that, we mean even if he doesn't have the equipment we need in stocks, he will research the surrounding dealers to find it.

Tawnie B. 
Clasificación:
5.0

The gentle man that runs this facility is outstanding. Knowledgeable about his business and got myself out quickly.

Craig T. 
Clasificación:
5.0

Jose is an excellent owner/operator. Will highly recommend him to others.

John G. 
Clasificación:
4.0

Owner was swamped with returned vehicles due to a local festival; it might have helped him to have a week of part time help. Our truck was clean and ready on time, but the owner noticed that there was a slow leak in one of the tires, so we ran an alternate errand while the tire was repaired or replaced and everything went smoothly for us when we left. No truck problems of any kind occurred.

Mary H. 
Clasificación:
5.0

The gentleman that I dealt with was very personable, which when dealing with the public is a must, you nailed it with him, he was professional, but not a stuffed shirt, I would gladly deal with him anytime

Helena L. 
Clasificación:
5.0

Very easy drop off & great customer service

Glen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Honestly it was one of the better customer service experiences I've had. The owner was super accommodating, super helpful, and was generally all around great.

Erik D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

The owner of this place was extremely cool. Even with certain events causing increases in mileage rates, he still was respectful and handled things very professionally and efficiently. I'll be using this location going forward for all my moving needs. Thanks again for all you did, sir!

DRU WHITNEY F. 
Clasificación:
5.0

Great place to rent. Friendly and chill. Will definitely go back.

Steve J. 
Clasificación:
5.0

The gentleman that independently runs this uhaul was so friendly and efficient. I would recommend his uhaul to anyone.

Aulora F. 
Clasificación:
5.0

very friendly and made the rental very easy to do

Marsha P. 
Clasificación:
5.0

Jose is awesome!

Samuel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wade C. 
Clasificación:
3.0

Truck was not at location reserved and delayed by 6 hours causing me to reschedule movers and move date. Wipers not functioning at pick up amd I had to add roadside assistance to fix. Then stopped working the first time I turned them on in the rain, delaying my trip again as I could not drive in rain without wipers.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS STEPHEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYRUS D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

The owner was courteous and quick but thorough on pickup and return. If I need a trailer in future I'll definitely return to him and recommend him to others!

Carrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY ALLEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

Jose was fantastic to work with, and eliminated a lot of stress during our move. ¡Gracias!

Johannes G. 
Clasificación:
4.0

I think the truck I was given needs some aesthetic work done to it before it goes cross country again. It did it's job and I am happy I got from point a to point b without any issues. The truck was just bare bones.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
2.0

The people aspect of the experience was fine, but I really didn't appreciate that I had to wait 2 hours to get my uhaul, and I couldn't return the truck to a location close to where I moved. They scheduled the truck right after me in Reno, so I had to put more gas in the truck than necessary and wasted an hour getting it back to the lot in Reno. When I went to pick up the truck at my Scheduled time, no one was there to give me the keys and the uhaul website didn't work properly. I had to wait an extra 20 minutes for someone to get me the keys. Jose was fine and really helpful. Give the dude a raise because he's apparently the only one working there.

Adam B. 
Clasificación:
5.0

AC did not work

dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

Jose was great, Thank You!

Lorraine C. 
Clasificación:
5.0

Jose was great! Very helpful and pleasant.

Terri S. 
Clasificación:
5.0

Jose is amazing. I go out of my way to use his Uhaul services because there is never a line, he is super easy to work with, and goes above and beyond to help even if he doesn't have the equipment.

Tawnie B. 
Clasificación:
5.0

Excellent experience. Extremely nice gentleman to deal with.

steven K. 
Clasificación:
5.0

Easy checkout. Friendly.

James B. 
Clasificación:
5.0

Jose is first class. Very professional.

Alan S. 
Clasificación:
5.0

Customer service great!

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sage H. 
Clasificación:
5.0

I rent 5-10x a year and have gotten equipment from most locations in Reno/Sparks. First time at this location and it was far and above the best experience! I had the same associate for both pick up and return. He was extremely quick, knowledgeable, and polite. Though this location is not the closest to me, I will certainly return to this location when available, solely because of this star associate!

Christian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

Owner or manager was great. Went the extra mile by calling me at night to let me know the trailer had arrived as I was concerned that it wouldn't be there in morning. He has a great personality and a great representative for U Haul not like the manager you have at manl location on South Virginia by Moana.

James S. 
Clasificación:
1.0

I received a text to go to the uhaul location at the zoo in Reno. No one was there to help us. When I called, I was told I should drive to another location, even further from my home. And this was after being told I could drop the truck off in Vinton, CA, much closer to my home. All in all, an absolute disaster. I will avoid uhaul at all costs after this terrible experience.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

Very helpful

Marion G. 
Clasificación:
5.0

My experience with U-Haul was professional and quick. Thank you U-Haul.

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonny M. 
Clasificación:
5.0

Thank you Jose for the Amazing Service & Professionalism

DONALD EDWARD M. 
Clasificación:
4.0

Very good customer service. They did an excellent job helping us with our situation.

Crystal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

Nothing. Everything went well and customer service agent Jose was professional and on point.

Randall K. 
Clasificación:
5.0

Owner was great. Had me all hooked up incredibly quickly and didn't mind teaching me how to do it. Offered to even sweep the trailer since there were some leaves.

Neil D. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

Extremely helpful and went out of his way to make sure I got what I needed. Could not have asked for a better experience.

alex G. 
Clasificación:
5.0

I don't have a clue how to improve perfection. The young man was extremely professional, He worked hard to make sure I understood everything. I won't go to another U haul in town.

Glenn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole B. 
Clasificación:
2.0

Listed as a 24 hr drop off location but was not open and driveway was blocked.

Kriste R. 
Clasificación:
2.0

Employee closed at least 5 minutes early I arrived at 1755 knowing that they closed at 1800 in an attempt to return the trailer. I call the employee and he gave me a hard time but returned and since he closed early he charged me an after fee because he had to come back.

RYAN L. 
Clasificación:
5.0

Excellent customer service and friendly

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendon F. 
Clasificación:
5.0

Jose, the owner at Krietzke lane in Reno, was great. Everything ready to go as promised. The uhaul had no problems. Drop off on Bonanza in Vegas was also great!! Totally recommend uhaul!!

John N. 
Clasificación:
5.0

Jose is a great uhaul representative

LARRY K. 
Clasificación:
5.0

Customer Service was excellent. Went out of his way to make sure the trailer I rented and my vehicle were safe and secure.

Roy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick G. 
Clasificación:
5.0

Excellent service! Everything went smooth. Friendly staff. Would recommend.

Jaymark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginny C. 
Clasificación:
5.0

Absolutely nothing! Everything was perfect! Fast, efficient, professional, and organized. THANK YOU!

Toan V. 
Clasificación:
5.0

Friendly and helpful

Martin S. 
Clasificación:
5.0

There is nothing that I can think of that could have made this rental any easier. Gracias

Ryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNAH N. 
Clasificación:
4.0

Trailer had not been cleaned but when I opened the doors and discovered that it was not cleaned the personal jumped right in and cleaned it up!

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn G. 
Clasificación:
5.0

Nothing to improve, Jose was extremely nice and helpful!

Cameron O. 
Clasificación:
5.0

Very professional and efficient.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoEllen K. 
Clasificación:
5.0

This location is amazing and super accommodating. The owner is a very respectable person. Great experience. Will return

Kimberlee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
3.0

It was easy in and out. Trailer was hooked up for us quickly. The return was easy. There were no blankets available but we were able to use our own.

Gerald T. 
Clasificación:
5.0

Jose was the most helpful U-haul agent I have ever dealt with and is a credit not only to this location but to U-haul overall.

Graeme P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan T. 
Clasificación:
5.0

Outstanding customer service. Terrific owner/operator. ¡Gracias!

Don M. 
Clasificación:
5.0

If we had known how great this location was in the past we would have come here everytime. Jose was amazing at his job, down to earth guy and washed the truck for us super quick after it had just been returned by the previous guy.

Jasmine C. 
Clasificación:
1.0

I was misinformed on several issues: 1. Was told that my credit card information was taken only for security and that the actual payment would take place upon returning the truck. This was not true; my credit card was charged immediately and I did not have the opportunity to change to another card as was promised. Since the card was to be charged at the destination, where sales tax does not exist I would have avoided paying over $400 in taxes. Because of the misleading information I had to pay this $400. I was told that the millage was about 9 to 10 MPG. It was actually 6.5 MPG!, quite a difference on a 3000 mile trip! The positive was that I was given a new truck with only 1,500 miles on it. For this I am thankful. However, I was told that it was thoroughly checked out, which again was not true, as the fuse, which controlled the GPS plug in was burnt out and I had to stop along the way and find a store which sold this particular fuse.

Slawomir G. 
No se han enviado comentarios para esta ubicación.

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