Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)

400 reviews

2775 Kietzke Ln   Reno, NV 89502

(775) 825-2746

Office Hours

  • Mon-Tue: 7 am–11 am
  • Wed-Sun: 7 am–3 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 12:00 pm

Services at this Location:

Contact Us

(775) 825-2746

2775 Kietzke Ln
Reno, NV 89502

Services at this Location:

Office Hours

  • Mon-Tue: 7 am–11 am
  • Wed-Sun: 7 am–3 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 12:00 pm
  • Free towing inspection
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cheryl Stevenson 
Rating:
5.0

Customer did not leave a comment.

Ulyss Gower 
Rating:
5.0

Customer did not leave a comment.

RICHARD SOLO 
Rating:
5.0

To employ more employees like Jose at this location he has the most courtesy. I am a business owner myself and customer service is hard to come by. He has exceptional customer service.

martha montez 
Rating:
5.0

The customer service was prompt and on point! Great location. Thank you!

Tom Mueller 
Rating:
5.0

🤔 I don’t think there’s nothing I can do to make it better

Mark Davis 
Rating:
5.0

Customer did not leave a comment.

David Eklund 
Rating:
5.0

Jose is great and easy to work with. Easy access byVaughn Motors.

MARILYN TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Cynthia Harrison 
Rating:
5.0

Jose was the gentleman I dealt with! I ordered wrong items wrong size. He made everything better. I recommend this site for all your moving needs truly. Wonderful wonderful gentleman kindhearted respectful, very professional. Thank you Jose respectfully Michelle Carrow.

Michelle Carrow 
Rating:
4.0

Customer did not leave a comment.

Rommel Carlson 
Rating:
5.0

Great customer service

Hyapatia Gathers_SeeNotes 
Rating:
5.0

Non enough space

LAHCEN MOUDINE 
Rating:
5.0

Jose is the BEST!! He communicates so well and is so considerate, he made something that is typically a headache a positive experience.

Alicia Zaklan 
Rating:
5.0

Customer did not leave a comment.

Skylene Benton 
Rating:
5.0

Customer did not leave a comment.

sarah green 
Rating:
5.0

The customer representative was more than helpful. He really made my experience easy and hassle free

lawrence ADAMS 
Rating:
5.0

Customer did not leave a comment.

Christopher Lanski 
Rating:
5.0

Jose Figueroa was very professional, kind and thoughtful upon picking up truck, attaching trailer and loading vehicle. Very helpful and informative.

timothy wood 
Rating:
5.0

Proprietor was excellent. Extremely helpful and respectful of time. Quick service, good equipment and just a very helpful person.

Gary Mullen 
Rating:
5.0

Customer did not leave a comment.

Abigail Doyle 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SAWYER 
Rating:
5.0

Man was helpful

Jonathan Hardin 
Rating:
3.0

Customer did not leave a comment.

chris robinson 
Rating:
5.0

Customer did not leave a comment.

William Stolz 
Rating:
5.0

Customer did not leave a comment.

William Creighton 
Rating:
5.0

Customer did not leave a comment.

Thomas Gunderson 
Rating:
5.0

I don't do this much because it's your job , but when you have a exceptionally courteous person and well trained to go over and above you just have to leave a message thanks in advance.

STEVE PATRICK BORLAND 
Rating:
4.0

Customer did not leave a comment.

Roger Bernstein 
Rating:
5.0

Customer did not leave a comment.

Asowadur Khan 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

John Zamora 
Rating:
5.0

great young man working there

Larry Frack 
Rating:
5.0

Jose the business owner made the process extremely smooth, he was beyond what you would hope for. I will be a forever faithful customer to him, and I will be recommending Jose on Kietzke to all of my acquaintances in need of a rental

Robin Rice 
Rating:
4.0

Very friendly and seemed to know the business

chuck smith 
Rating:
5.0

Customer did not leave a comment.

michael obrien 
Rating:
5.0

Super great experience. Best uhaul location

Devon Thomas 
Rating:
5.0

Customer did not leave a comment.

dan sidner 
Rating:
5.0

I've rented from this location a bunch of times now. Always goes smoothly. Easy pick up and drop off.

Bertrand Salzman 
Rating:
5.0

Customer did not leave a comment.

denise Martini 
Rating:
5.0

It was a great location right down the road from the airport as I flew in to get the truck. Another benefit was Costco was almost right next door and could fill up the truck at a better price too!

Brad Frankland 
Rating:
5.0

The gentleman that helped us Jose had the best customer service I have seen in a long time being a business owner myself. I will use this location every time if they have the trailers and box trucks that I need, I would recommend it, Jose and his location to anyone he was excellent

Martha Montez 
Rating:
3.0

Customer did not leave a comment.

John Zamora 
Rating:
5.0

Customer did not leave a comment.

Christopher Rehberger 
Rating:
5.0

Customer did not leave a comment.

David McRoberts 
Rating:
5.0

Great people to deal with.....fast service......good rates

Steve Wentworth 
Rating:
5.0

Customer did not leave a comment.

diana ancira 
Rating:
5.0

Customer did not leave a comment.

jose garcia 
Rating:
5.0

The owner/operator gives outstanding friendly service.

john williamson 
Rating:
5.0

Used drop box, business closed

Shawna Petray 
Rating:
5.0

Customer did not leave a comment.

Charles Averett 
Rating:
5.0

Great service. Quick pickup. Will be back for rental needs

Christopher Allen 
Rating:
5.0

We reserved for a Thursday pickup in sun Valley nv. We called to pick up on Thursday. Sun Valley said come Friday. We called Friday. And were told the reservation was canceled. Called Virginia Street by Moana lane. Got verbally abused. Went to your kietzke office. Was pleasantly welcomed and assisted. I highly thank your employee on kietzke for his help when other offices were less than pleasant.

michael brown 
Rating:
5.0

Customer did not leave a comment.

Ernie Zebal 
Rating:
5.0

The guy at this location is awesome! My third time renting from him.

Bertrand Salzman 
Rating:
5.0

Customer did not leave a comment.

Lucas Stewart 
Rating:
5.0

Jose was friendly, polite and very personable. I will definitely use this location next time. Thank you Jose

GLEN ROBERT AYERS 
Rating:
5.0

Customer did not leave a comment.

paul dejon 
Rating:
5.0

Customer did not leave a comment.

Shelbi Seat 
Rating:
5.0

Made a stressful day easier. Thank you

Kimberly Todd 
Rating:
4.0

Everything was ok at the drop off location, thanks.

max cerda 
Rating:
5.0

Customer service was spot on.

Angela Grim 
Rating:
5.0

Customer did not leave a comment.

Alan Bernardi 
Rating:
1.0

Office was closed when they should have been open. UHaul is on a used car lot and was very difficult to get in and out. Area for Uhauls was a dirt lot in back with large pot holes and no room to manuver easily... they had Motor Sport cars parked all over and the staff uses the lot to do spin outs with off roads vehicles (while Uhaul customers are trying to navigate the lot) I returned the trailer early (during business hours). There was no one to assist, the website on a sign in the lot directed me to a Uhaul site for requesting emergency or breakdown service... not self serve return. I was unable to check in the trailer and had to leave it uncertain if it would be properly checked in. Location service could not find the location on your website so I had to leave the return to chance. When someone from the return location called me back (I had to leave messages on their voicemail), I was told just leave it and they would get to it the next day. I said it didn't seem secure and how can I document that I returned the trailer. They told me just leave it in the dirt lot and take a picture if you want. Unprofessional and unwilling to assist me. I will not use this location again. I was forced to use this location because Uhaul would not allow me to return the trailer to the place I had rented it... apparently that equipment is only for 1 way rental. Overall experience was very poor. Only bright part of the experience was the staff at the pick up site.

Kevin Musico 
Rating:
5.0

Customer service at this location is awesome.

Bertrand Salzman 
Rating:
5.0

Customer did not leave a comment.

joe Beloso 
Rating:
3.0

Customer did not leave a comment.

Stephen Valverde 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER WHITE 
Rating:
5.0

Jose was very helpful and nice.

Thomas McCormick 
Rating:
5.0

Jose was amazing! Very helpful, polite, and informative! Will definitely be back to this location!

Amanda Hill 
Rating:
5.0

Customer did not leave a comment.

Christopher Allen 
Rating:
5.0

more parking spaces.

Ken Emery 
Rating:
5.0

Customer did not leave a comment.

David McCullough 
Rating:
5.0

Best location in Reno

Stanislav Shminke 
Rating:
5.0

Jose is very helpful and attentive. He made the transaction fast and efficient. I'll definitely use this location again rather than the other less friendly U-Haul locations nearby.

BRUCE BOUSFIELD 
Rating:
5.0

Jose is the best U-haul Manager I have ever met.

ISLAMBEK DOSSAYEV 
Rating:
4.0

Customer did not leave a comment.

Chris Lauger 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cypert 
Rating:
5.0

Nothing everything is good 😊👍

cathy cattey 
Rating:
5.0

Jose did a good job

scott fibelstad 
Rating:
5.0

Jose was amazing, was so quick kind and efficient

adrian lee 
Rating:
5.0

VERY GOOD CUSTOMER SERVICE EXPERIENCE

Adrienne Morgenroth 
Rating:
5.0

Showed up a little early to pick up a trailer to move a vehicle. There were a couple issues, all on my end and No fault of Uhaul. Jose (the owner of this franchise)was very eager to help in any way possible. I needed a different tow vehicle as well as a bigger trailer than I had arranged for from Uhaul. As I went to pick up our shop vehicle, Jose took care of the paperwork for the new trailer. Fast, easy to work with and just a good guy! Was a great experience and I recommend Jose and his Uhaul rental establishment. He has a great assortment of trucks, trailers and supplies to make your next move as easy as possible..whether across town..or across the U.S.

Damon Hobbs 
Rating:
5.0

Friendly, quick amd great equiptment .Very convenient. :)

Janeane Povilaitis 
Rating:
3.0

Customer did not leave a comment.

brian amme 
Rating:
5.0

Jose was very helpful!! Great customer service

ellen walters 
Rating:
5.0

Customer did not leave a comment.

Brian Powell 
Rating:
1.0

Customer did not leave a comment.

Jennifer Jahnig 
Rating:
5.0

Customer did not leave a comment.

Tommie Weckesser 
Rating:
4.0

Customer did not leave a comment.

Corrin Slade-Heth 
Rating:
3.0

Customer service was top notch .

Blanche Dahlgren 
Rating:
5.0

Customer did not leave a comment.

Lee Hartwig 
Rating:
5.0

Easy check in and out. Everything was exactly as described with the truck and fees.

Elizabeth Moore 
Rating:
5.0

Customer did not leave a comment.

Thomas Hanks 
Rating:
5.0

Great service.

Ramon Islas 
Rating:
5.0

Nothing Jose is a joy to work with. He is very accommodating. A real asset to the company😉

cathy cattey 
Rating:
5.0

Excellent customer service at this location, the best experience I have had with U-Haul ever! Thank you

Will Mendoza 
Rating:
3.0

Customer did not leave a comment.

robert vial 
Rating:
5.0

Customer did not leave a comment.

Kamea Merkouris 
Rating:
5.0

Customer did not leave a comment.

Bruce Warren 
No reviews have been submitted for this location.

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