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JAIME H
Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We had a very pleasant experience with the owner who gave us a very fair rate for our needs. The truck, however, was ready for retirement. The driver side door did not close securely without slamming it with all your might (we learned this as it almost opened on the freeway). The brakes most likely need servicing as the pedal needed to be pressed all the way down to the floor to completely stop. We had to clean the inside of the windshield so we could see clearly and wipe down the seats and steering wheel, as well. All that being said, it did get us to and from our destination without an incident, but would have been nice to have power locks and windows, secure drivers door, and brakes I trusted. As I started with, the owner was extremely professional, so I would recommend others to use this site. I would just make sure you get a newer vehicle (which we did see on the lot) if you have to drive longer distances.
CHRISTINA LGreat customer service and pleasant to deal with. I will support this location again and have recommended this U-Haul already. ¡Gracias!
RICKY NOnly U-Haul location I will go to
MARY BVery easy and pleased experience, the trailer is rented was very easy to use and they helped me hitch it to my truck.
PATRICK SWe had a good experience.
PATRICK SGreat customer experience at this location!
ERNEST SSee above comment
MARIA SJose was excellent. Equipment was in perfect condition. I have already sent messages to 3 of my friends to hire their box trucks through Jose.
Thomas SHad to wait for rep to show up from a different location
Garry WJose is terrific. His is the only location I will rent from in Reno.
DONALD JJose was great.
WILLIAM AIt’s just a gravel lot behind a car company
Greg KJose is on time, professional, and friendly. Will rent from him again!
SCOTT WSmooth return process with no issues. Thanks you!
Kristian FRental was quick and easy. Professional owner/operator Jose Figueroa did a great job!
JOHN DJose was great. That was the smoothest UHaul experience I have ever had. ¡Gracias!
Jay HEverything went excellent as usual. Outstanding service!
DANIEL EEasy drop off. Friendly, helpful personnel.
Phyllis JGreat low key friendly place
SCOTT AJose was very polite and efficient. Everything went smoothly with our truck rental for the day.
MOLLY MThe young man at this site was excellent! He was helpful and very courteous.
SCOTT RTop tier service!
SYLVIA FThis is the only location out of the three that I will use. Jose is wonderful to work with and his location is always clean and easy to get to. I would recommend this location in a heartbeat and I have and will continue to do so.
MARY BSuper friendly and efficient
MELISSA LJose Figuroa was fantastic! Friendly and helpful and went above and beyond. Such a fantastic part of the extended U-Haul family. He represents you well and I'll most definitely be back for the next rental needs I have. Thanks! Sincerely, Robb Russo Reno, NV
ROBERT RNothing! Everything was great and easy!
Sydney GExtraordinario servicio al cliente
JONELLE SGreat experience. Jose is a great guy and runs an honest and trustworthy business. I won't go anywhere else and neither should you.
JAMIE WEverything went perfect and Jose went over and beyond my expectations
Pamela JNada
JOHN WJose is one of the finest owner operators I have ever dealt with. Incredibly polite, truly customer focused, and easy to deal with. He is efficient and professional.
WILLIAM MVery friendly, easy to use/navigate. No complaints here!
HILARY MJose is awesome. There are at least 2 other U Haul locations near me i would not touch them with a 10 ft pole. The other locations have nasty people working there. If Jose does not have what I am looking for I will wait until he does
MARY BJose was very helpful and friendly, it was truly appreciated.
MARY LNada
LISA FCustomer service was great!
CARLA LFriendly and good customer care, even though it was busy. ¡Gracias!
Daniel ANothing to improve. Everything was simple, quick and easy at a great price!!!
RANDALL MKeep the great work and service in this location!
DAVID VThe representative was swamped with customers, handled it all well and efficiently got us our equipment and got us going. Pleasant and professional. One of the better U-Haul experiences.
DONALD FJose is a great guy! He 100% made the experience!
JACOB SSelf drop off, went smoothly
Megan AEasy pick up location. Customer service associate kind and friendly! Easy drop off..
JEFFERSON RThis location was exceptional from a service standpoint but the booking experience, app and getting truck early were awful.
NOAH GThe uhaul app is terrible and unresponsive. It made the return process after closing time unnecessarily difficult, and I had to call the agent extremely late at night to confirm the return
DANIEL CProcess was very easy and fast. Jose is great to work with.
STEPHEN JJose was a great interface. Equipment was easily accessed. Help in hookup and return was great.
Craig POne of the four tires was barely able to complete the twenty-five hundred mile journey. On arrival the cords were visible and left us anxious for much of the trip. The salesman was pleasant and very helpful.
JONATHAN HReally nice agent to work with. :) definitely recommend!
DANIEL SQuick and professional. No need for improvement.
DANIEL EAmazing customer service was great. Communication Was great on point. Will go there again recommend big time.
Marcie RGreat service at this location (Jose, I believe).
MARK BJose was great! Great customer service!
David EThere was no one there, the lot was not secured or locked, a note said to call and I did. No one called me back. I ended up downloading the U-Haul app and returning it via the app.
TIMOTHY PThe manager was absolutely wonderful. He took care of my late arrival and was so efficient I brought him a trailer that I was supposed to bring back to a different location and he was able to take care of everything without any hassles at all. What an excellent representative of U-Haul. I wish all your employees were as good as him.
LAWRENCE CNothing. The agent who waited on me and setup my trailer was very friendly and extremely polite and professional
TIMOTHY GI ve rented Uhauls for 40 years. Always fast and efficient to pick up and drop. Always helped by happy workers - great start and finish to my experience. PS -- I am 65 -- Uhau did all the heavy lifting on both ends
JAMES AWas fast friendly easy to access owner was excellent.
Tisha Cthe truck had graffiti all down side and windshield wipers need to be replaced but the attendant was great very professional will be back
ANDREW WThey always have what I need when I need it!
DIANA SJose was professional, courteous and very helpful. Every time I had to call he was right there to take care of me. Kudos Jose, you deserve a 5 star rating very much!
LESA C