Jose runs a nice easy, relaxed, effective rental place with a personal touch. Nice job
scott g
Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Jose was great, made it simple, explained all of the features of the vehicle as well as the process of return and accessories. Thanks Jose
JAY AAlways great service at this location. Thanks!
DONALD JThis was my first time go to this location. The gentleman was extremely curious. I will definitely use that location again. Maria Siordia
MARIA SBetter customer service
JORDAN HJose was very kind and personable. I've used other locations here in town, although I won't even consider them unless absolutely necessary due to the positive experiences I've had here at this location. I'm an RN here in Reno and I always recommend this location to friends and family. Thank you for a great rental experience.
SEAN HI came in and the Truck had been tagged overnight, and I got the truck with barely any gas in it, luckily I wasn't going far. The guy was nice and helpful. I had reserved at a different location and was shifted to this location
SARAH SEmployee was great. Direct and straight to the point while being friendly.
BRANDON DEverything went smoothly and if I need a U Haul in the future, only place I will go.
SANDRA NEveryone I dealt with was very professional, answered all my question and made the process simple.
EVELYN GNo issues with this location. Major issues with your 1800 customer service agents.
CRYSTAL AThe owner was FANTASTIC. Best U-Haul experience I've ever had.
ANDREW HThe customer service was polite, very nice and very helpful. One small issue but he took care of it quickly Very friendly and welcoming! The location was a little bit, just a little hard to get to
SUZANNE EEasy in easy out.i waited at another location to be told they didn’t have the equipment I needed, but the experience at this location was fast and painless.
MACARIO GI'm satisfied with the service I received and was very fortunate that the equipment/trailer I needed was there. The only thing I could recommend is having a little more visible inventory
VALENTE CThe truck we got had major issues with it's wheel bearing and the tire popped on the freeway due to overheating. Very scary! It definitely wasn't well-maintained. We lost an entire day getting the truck fixed and back on the road.
VICKI TBest service ever! He went over every detail with me and made sure I knew exactly before I left. I would rate this facility 10 referring to this outlet 10 Friendly 10 Knowledge 10 Thank you for everything!
Janet EBest customer service
DOUGLAS BThe staff was very helpful and friendly and the rental was very fast and efficient.
MARK Lcouldn’t have been simpler. the truck itself was comfortable and easy driving.
Jeremy CSuper friendly and showed me how to properly hook up trailer
SALVADOR ADiscount for returning early.
CHARLES SEasy to find location, drop off took less than 1 minute. Great customer service, would definitely use them in the future.
JAMES RJose did a great job!
SUE MMan operating location was thorough and professional. Seemed like a great guy. Also bilingual. I'll go back there for all my u-haul needs!
Joshua CThe man who helped with the transaction/equipment delivered outstanding customer service.
Peter BJosé was extremely helpful and a joy to work with. Exceptional customer service from him.
Jon BJose did an excellent job. No issues at all.
Daniel GFriendly and competent staff member! Appreciate the man at this location!
Laura BFast friendly service. Highly recommend.
Dave DThe owner is awesome! Thank you for all your help!!
Tanisha GAgain, the person helping me was great but this was not the location I requested to drop off. When I picked up the trailer we discussed the drop off location and it was only after I had taken and loaded the trailer that I received a call with notice that the drop off location was 1 hour from where I had requested and lead to believe I was returning the trailer. It took me 2 hours there and back to return the trailer. Not what I asked for and not what I signed up for.
Barbara WAbsolutely wonderful!! Request - more available hand dollies!! Then "perfection"!! Thank you👍
Carol MGreat customer service!! Hands down we would recommend this location. We will certainly use this location for our future uhaul needs!!
Amy WPut the correct hours of operation on the website, it showed opening at 7 when it actually opens at 6.
Bruce CVaughns auto sports is the best location to pick up a uhaul! Friendly & efficient they take pride in their work !! Great customer service !! Love this location !!! Thank you for another great experience !!!
BRANDY REasy in and out had the right trailer. Very nice help!
Len TGreat service, nice and professional. This location is an asset to U-Haul!
Brinn MVery excellent
Chester IJose is dedicated to providing good service. Will use again and hope the best for that man.
Joshua FTrailer was returned in same condition as received. $15 cleaning fee was unreasonable due to the condition the trailer was received. There was no mention of cleaning fee. Operator said thank you, receipt would be email.invoiced $15 after drop off with no discussion.
David Mthis was a sole proprietor he multi tasked exceptionally well and met all of his service obligations seamlessly for all..
Eric NAbove and beyond customer service. I highly recommend.
MARY RThe trailer worked out well
Milton WNo issues with the facility.
Brian MWorked out great easy to get to off the freeway.
Doug AHave me sit in the cab and walk me through the dash buttons.
William MVery best uhaul dealer in town highly recommended!
Josh PService was outstanding, couldn't have been better.
Dan GJose is awesome and extremely helpful.
David JI recommend this location and Jose to anybody. My experience have always been good.
DANIEL JBest U haul experience ever. Sounds weird, but rue - professional, very quickly got me on the road.
Ross WExtraordinario servicio al cliente
Robert PThey where closed when I got there. But looked professional
David S