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NIGEL B.
Customer Reviews for Variety Plus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The manager is very efficient. The location is excellent. Close to the highway and a good sized parking lot. I'll definitely use this location again.
Timothy S.Best U-Haul experience I have ever had. I will definitely choose this location again.
Sarah M.At the corporate level: Enable the Uhaul Neighbourhood Agents to have customers drop off vehicles at any location closest to their convenience. This location very very professional and smooth renting and smooth returning. Excellent.
SAFIYAONI C.Mobile checking did not work. Spent an extra hour with the clerk who was unable to process my reservation. Truck was not clean and covered in snow. Washer fluid was empty. Truck had scrapes and dents, was noble to upload photos of the Truck via website as it kept crashing.
Szymon W.Nice service and very helpful people
Mohammed S.Inside of the truck was dirty/smelly but The truck served it's purpose and the location was very convenient.
MICHAEL J.Cant think of anything for improvement
ROBERT K.The person was not good. He changed my booking name to my friends name who came with me as a driver. Now the bill is in his name and I can't claim for this service. I told him that we can just add him as a driver he was not ready to hear or understand anything
MELVIN M.Van interior was dirty and floor was muddy in cargo area. Rental location said to note in my comments.
ANDREW W.I would suggest possibly having some hand sanitizer available inside the trucks
Jody T.I did not realize I had to call to confirm so my reservation was not made. No worries I was well looked after and the provider worked very efficiently to accommodate me. Thank you I will use UHaul again.
PATRICIAJ L.Just have the truck wiped down and cleaned out quickly in between customers.
Santana O.Good service from the pickup location but they could do better with time management at pickup.
Azeez S.Have you employees knowledgeable if the bill is settled or not .........i was told at drop off bill was paid in full ......then I get a email from uhaul collections saying I owe uhaul more money .......i think the person who checked the truck back in needs to be accountable for the bill as he said it was fine and it was paid in full
Robert R.Something was spilled in the back of the van and i had to wait around for over a half hour for the van to be delivered to the pick up site
Sandra W.Online check in took too long, lost almost 40 minutes of my time waiting to get verified and to get the keys, not happy about it.
Salvador A.Never recieved the final email receipt after the online return. But that had nothing to do with the location specifically.
JUSTINJOHN P.The place is easy to find. Wehicle was easy to use. Overall it was nice.
Salih A.The truck was filthy. The seats were filled with hair (I'm hoping only human hair, not sure). The truck was smelly and the back was wet and dirty. Looked liked someone tries to hose it down but did a poor job. The truck was already filled with flies. We went with it because we were in a strict deadline and needed the truck.
KIMONA R.Store owner/employee helped us open lock when we were struggling. ¡Gracias!
Megan S.Have more vehicles and options available. I had to rush what i was doing because there was only 1 rental available at this location. Should have atleast 2 rentals there and of each option would be nice as well
Patrick D.Nothing. Location operator was fantastic. Fast, efficient and friendly. The van was in great condition, well maintained and clean. I will recommend to anyone renting a vehicle
jonathan Z.My only issue is that I was overcharged. I was charged for 28 miles instead of 28 kms. So I'm hoping there's something you can do about that. The store owner came outside and took the key from me. When I was emailed my receipt, I noticed the wrong payment.
Leonard U.All checkout procedures had to be done on my phone. The clerk behind the counter claimed he had no access and could not help me even though I was having issues with their site. He was just there to hand me the keys. Initially selected Whitby for pickup location. When email arrived indicated Oshawa location. Called customer service to confirm. Yes that's correct but blankets and dolly not guaranteed. Called pickup location directly and asked about blankets. No they don't have any as they where recently set up. I drove to Ajax location to pickup blankets and paid again. When I picked up the truck blankets and dolly where in the back. Prior to all this I attempted to check in on line but it was defaulting to the original Whitby location for pickup. What a frustrating experience this was. Your online customer service reps are apparently there to provide info only and have the attitude that it is what it is take it or leave it….unfortunately I had no option at this late date. Never again….going to try Penske next time. Do these comments really get read and acted upon…I doubt it.
Garry R.