Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)

533 reviews

9681 Hwy 168   Hannibal, MO 63401

(573) 221-5334

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 221-5334

9681 Hwy 168
Hannibal, MO 63401

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

David Smashey 
Rating:
4.0

Customer did not leave a comment.

Bette jane schafre 
Rating:
3.0

Customer did not leave a comment.

Wayne MCKENZIE 
Rating:
5.0

Great service!

Melissa Hanlin 
Rating:
4.0

When customers request dollies it would be great for them to be in the truck, especially if the location is closed and you can't go in and ask where it's at.

Kashonna Shaw 
Rating:
5.0

Great facility and awesome customer service.

Jacob Gearing 
Rating:
3.0

Shop was cluttered, but dropoff was simple and quick.

Christine Bacon 
Rating:
4.0

The first location was not in operation I had to go to 3 places before I found a r eturn place I went over my miles. By 16 miles because I had to go to three places. HOWEVER KIEYA WAS WONDERFUL .

Rick Booth 
Rating:
5.0

Great place and people. Very helpful.

Ken Mueller 
Rating:
5.0

Customer did not leave a comment.

Philip SCOTT 
Rating:
5.0

Customer did not leave a comment.

Anthony Powell 
Rating:
5.0

Customer did not leave a comment.

Grant Mixon 
Rating:
5.0

Very friendly and helpful staff with a reservation issue to start.

Michael Mosley 
Rating:
5.0

Customer did not leave a comment.

Anna Therese Seno 
Rating:
4.0

Customer did not leave a comment.

WILLIAM Craig 
Rating:
5.0

Customer did not leave a comment.

Wilfred Green 
Rating:
5.0

Customer did not leave a comment.

Kent Kanauss 
Rating:
5.0

Customer did not leave a comment.

Nicklous Pryor 
Rating:
4.0

Customer did not leave a comment.

Scott Hempen 
Rating:
5.0

Great location, Great experience

ROBERT MATZ 
Rating:
5.0

Everything was great and simple.

todd lehenbauer 
Rating:
4.0

This location was not listed as A U Haul vendor in Hannibal Mo. I told them on the phone and at the pickup location that I wanted to drop it at Vans in Hannibal Mo., which I did.

Patrick Farraher 
Rating:
5.0

There's only one comment that I have to say about this you all is they are absolutely perfect best quality friendly place I think I've ever been in in my life

debbie brown 
Rating:
5.0

Customer did not leave a comment.

Teresa A Wiseman 
Rating:
5.0

Customer did not leave a comment.

evan white 
Rating:
5.0

Customer did not leave a comment.

Robert Mefford 
Rating:
4.0

Customer did not leave a comment.

John McAninch 
Rating:
5.0

Customer did not leave a comment.

Blake Sims 
Rating:
2.0

The people who work at the location were very rude. Will not rent from this location again and will tell everyone how awful the experience was.

Tristan Bowen 
Rating:
5.0

Self pick up / return is a long process.

Angela Board 
Rating:
4.0

Nothing needs improved. Was checked out in minutes.

grayson dieterich 
Rating:
5.0

Rental pickup went smoothly.Owner was very helpful with the pick up and the followup transaction when U haul customer service asked me if I would consider bring a trailer back with me which I did.

Alan Schnelle 
Rating:
4.0

UBox did not ship on day it was supposed to.

Tim Ethridge 
Rating:
5.0

Customer did not leave a comment.

Tumothy Sullivan 
Rating:
4.0

Excellent experience

WAYNE PAFFORD 
Rating:
5.0

Customer did not leave a comment.

Gretchen Lockerman 
Rating:
4.0

Customer did not leave a comment.

Daniel Bennett 
Rating:
3.0

I booked with a different location and had to pick up here. Man seemed to not know the system very well, took a long time to get checked in.

Donald Hayes 
Rating:
5.0

Customer did not leave a comment.

kris marie 
Rating:
4.0

Customer did not leave a comment.

Amy Shubert 
Rating:
1.0

Customer did not leave a comment.

terry crowder 
Rating:
5.0

Customer did not leave a comment.

lenard crouch 
Rating:
5.0

Double check that the good is latched down good.

Bryan Bross 
Rating:
5.0

Customer did not leave a comment.

Dustin Riedesel 
Rating:
5.0

Adrian and his team do a great job and provide great service.

Larry Craig 
Rating:
5.0

Customer did not leave a comment.

Gina Janes 
Rating:
1.0

Overcharged me twice causing my account to go negative!

roger bradley 
Rating:
5.0

Customer did not leave a comment.

Craig Thibeault 
Rating:
5.0

Customer did not leave a comment.

William Stover 
Rating:
5.0

Nothing.

Francis Hefty 
Rating:
5.0

Customer did not leave a comment.

Michael Leftridge 
Rating:
3.0

I completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what’s the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.

Roland Bartels 
Rating:
5.0

Customer did not leave a comment.

Sheila Sartin 
Rating:
1.0

I was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.

Kevin Empson 
Rating:
3.0

The trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.

Lesa Spegal 
Rating:
5.0

Very nice gentleman

mary brown 
Rating:
4.0

Customer did not leave a comment.

JON MORROW 
Rating:
4.0

Customer did not leave a comment.

Rose Piwonski 
Rating:
3.0

Customer did not leave a comment.

Peter Diaz Jr 
Rating:
3.0

Customer did not leave a comment.

adam chamberlain 
Rating:
5.0

Customer did not leave a comment.

amber deverger 
Rating:
5.0

Customer did not leave a comment.

Robert Nance 
Rating:
5.0

Customer did not leave a comment.

Caleb Benson 
Rating:
5.0

Customer did not leave a comment.

Ervin Harder 
Rating:
5.0

Customer did not leave a comment.

Josh Baker 
Rating:
5.0

None

Kenneth Root 
Rating:
4.0

Customer did not leave a comment.

Christopher Light 
Rating:
5.0

Customer did not leave a comment.

laurie hume 
Rating:
5.0

Same as the Pick Up location. Easy check in

brian miller 
Rating:
4.0

Customer did not leave a comment.

Ervin Harder 
Rating:
5.0

Customer did not leave a comment.

Missy MC PHAIL 
Rating:
4.0

The U-box is a great service, and overall I had a good experience. Most importantly, the pickup and delivery occurred on schedule. However, improvements could be made to the website to make the experience more user friendly. For example, links sent via text did not function properly. When I clicked to upload photos of the delivery location or confirm equipment, there were error messages on the website.

Alissa Murphy 
Rating:
3.0

Customer did not leave a comment.

Tommy Dugger 
Rating:
5.0

Truck itself was in excellent condition and well maintained. The interior of the cab was not clean and had debris on the floor, as well as spilled, dried coffee (or soda) on the console and the passenger door.

Bradley Phillips 
Rating:
3.0

License plate light was burned out. Driver front fender marker light was burned out. Passenger rear fender marker light was burned out

Dan Rumpf 
Rating:
3.0

Of the dozen or more U-Haul trucks I have rented over the past two years this one was by far the quietest inside the cab driving down the highway. The driver's seat has been covered with a solid vinyl cover instead of a perforated vinyl cover. Even with the great air-conditioning this truck had the solid viny seat cover caused the driver's rear end to sweat through his pants.

Tommy Dugger 
Rating:
5.0

Customer did not leave a comment.

DON RUNYON 
Rating:
4.0

See above

Kenton Klenk 
Rating:
5.0

Customer did not leave a comment.

Dustin Riedesel 
Rating:
5.0

Customer did not leave a comment.

Mary Drennan 
Rating:
4.0

Customer did not leave a comment.

Lisa Joiner 
Rating:
5.0

Staff at Van's was excellent. Left side trailer marker lights did not work, the lot man was unable to get them working. Stop & turn lights were ok & trip was only daylight, but they need to be fixed before next rental.

David Lomax 
Rating:
5.0

Customer did not leave a comment.

Kirk Franks 
Rating:
5.0

Customer did not leave a comment.

kent Todd 
Rating:
5.0

Customer did not leave a comment.

Wendy Scott 
Rating:
5.0

Customer did not leave a comment.

dee kendrick 
Rating:
3.0

The dealership was fine. The issue was condition of equipment. This particular UHaul truck needs replaced. On average, I rent (2) times per year, and this particular truck is the worst one I have driven. It has nearly 140 thousand miles on it. The steering had quite a bit of play in it, which combined with any wind, made driving worse. Also the steering play was a factor when trying to precisely position for load. Truck also seemed to labor under load on hills. My cargo weight was not excessive, I could barely maintain speed of 45 mph on hills on freeway. Seat cover was a replacement and was loose and bunched up behind knees when driving. Chain for rear locking hasp was barely long enough to get lock through the hasp. The chain had clearly been repaired and shortened at some point Time to retire this truck from fleet

Dave Lee 
Rating:
2.0

The app and contactless pick up and drop off was a disaster. The key was not in the box and I was not able to even get the correct size truck. I had to get a smaller truck and make additional trips costing me money. Drop off also did not work as the app did not let me take picture of the dashboard as part of the drop off process even when following directions and spending 15 minutes trying different pictures. Was a terrible experience. The truck alignment also seemed to be off and wanted to veer right strongly, my equipment dolly was not available anywhere either. Was a terrible experience and next time I'll go to Penske

Yessica Quintanilla 
Rating:
3.0

Customer did not leave a comment.

Tommy Dugger 
Rating:
3.0

Customer did not leave a comment.

Ivory Brokes 
Rating:
5.0

Outstanding service on both ends of our trip!!

ALLAN RUDE 
Rating:
4.0

Again the store was very congenial. receptive & helpful. Great experience.

Robert Smashey 
Rating:
1.0

I was charged 4 times on my card for the same rental.... I'll be calling the bank on Monday!

AMANDA MCREYNOLDS 
Rating:
5.0

Needed 5x8 enclosed trailer, but all they had was a 6x12. Back door was hard to open and close

Tommy Dugger 
Rating:
5.0

Gas gauge does not work properly. When I picked it up it showed just over 1/2 tank. I decided to fill it up before I left town. It would only take 7 gallons. When I returned and attempted to fill back to the halfway mark the gauge jumped from between 1/4 and 1/2 to over 3/4 full. The gauge is definitely faulty. The back door was VERY difficult to open and close. Not sure if it off the track, the spring is broken or just needs lubricated, but it was a struggle to get it opened and closed.

Tommy Dugger 
Rating:
5.0

Customer did not leave a comment.

John Sutton 
Rating:
5.0

Customer did not leave a comment.

PATRICK MCGEE 
Rating:
5.0

Customer did not leave a comment.

Terry Neff 
Rating:
5.0

Customer did not leave a comment.

Mark Udelhoven 
Rating:
5.0

Gentleman working there was top notch.

Michael Leftridge 
No reviews have been submitted for this location.

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