Comentarios del cliente para Vans 76 Gas Station

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Testimonios de recientes clientes de Vans 76 Gas Station

Grado total:

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BODIE MARIE P. en

Grado:

El cliente no dejó un comentario.

Mauricio S. en

Grado:

The guy who I rented the truck from was rude and not honest (he seemed to be the owner of the gas station/shop/u-haul rental). I had rented at a different u-hauls before and never felt so pressure and rushed into just signing the contract. For this occasion I had looked at making my rental process completely on line -so I had already looked at the costs for this particular rental- but I had a question about the hitch on the truck so I decided to go in person (big mistake) so I could ask them but instead the guy rushed me through the process because he said he had other stuff to do. When I felt pressured I told him I would rather complete the process on line but he told me there was no more trucks available evethough I could still see availability on so I told him I had to come back, then he said I had to either get rental truck now or it would be the next day because he was about to close (the sign on the door and the info online showed we still had almost an hour before the actual closing time). I had no choice but to get the rental from him because I needed the truck for that day. But once again, disappointment when I saw the extra charges that I didn't saw before when making the reservation on line and eventhough I pointed that to him, he still said it was the same charges on line. Once I had the truck I noticed the gas gauge was less than what the contract said so quickly turned back to let him know but the shop was already closed (before the actual hours posted) so I knocked hard on the door and he finally came out and once he saw the gauge, he refused to make a new print out with the actual gas gauge reading so he justed marked with a pen on my contract -needless to say that I video recorded- and said there would be no problem when I brought the truck back. In all, I feel very dissatisfied with his service and the extea money I had to pay, very unfortunate that this location was the closest to me but next time, if there is a next time me renting from u-haul (it will depend on the answer I get from this review) it will be at a different location.

Jessica B. en

Grado:

The uhaul was so dirty and smelly. It had oils stains and all our stuff got marked.

Elliott J. en

Grado:

El cliente no dejó un comentario.

Tyler B. en

Grado:

Awful customer service. Zero communication. No night drop

Tonya M. en

Grado:

This was the worst possible experience. Service was horrible, the clerk was unable to help figure out the U-Haul app, equipment was missing, there was a quarter tank of gas and the U-Haul was in terrible shape.

Joel S. en

Grado:

There are some peak times where it would be helpful to have two employees to assist with checking in and checking out equipment.

WILL M. en

Grado:

The clerk wasn’t present during opening hours and refused to assist me with a refund for an unused truck.

Jacob M. en

Grado:

Fucking awful customer service. Did not do anything with my trailer when I got there and wouldn’t even let me drop it off at night, I had to come back the next day and the customer service rep was so overwhelmed by having 2 customers he told me to just leave the trailer in the parking lot without getting any of my info. Absolutely awful and I will really be considering using a different moving company in the future.

Rod O. en

Grado:

El cliente no dejó un comentario.

Elizabeth N. en

Grado:

i was told that there was a mobile drop off option when i picked up the truck and would be able to drop off the truck, mobile, after hours. upon returning the truck we were told we were not allowed to do after hour drop offs, and the lock box did not work. we were not able to get ahold of customer service to rectify the situation in the moment and caused stress for the situation.

Jared S. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

El cliente no dejó un comentario.

Richard J. en

Grado:

It was a little slow at the start, but the online sign-in helped. The young man who helped me in the yard, picking up and dropping off, was excellent. Good employee.

samuel e. en

Grado:

El cliente no dejó un comentario.

steven f. en

Grado:

The person who helped check out and check in the equipment did a fantastic job.

Marissa W. en

Grado:

El cliente no dejó un comentario.

Andrew E. en

Grado:

Great fast easy service. People were very responsive.

Louise B. en

Grado:

All of my interactions with y’all over the past few years have been top notch.

Christina S. en

Grado:

El cliente no dejó un comentario.

Wade F. en

Grado:

No one around when we drop the trailer out back. The parking area was littered with trash and debris. Sign on door said the uhaul rep was on break. Employees at the gas station helped me find him but he told me he was on break so I waited. After 20 minutes he went to move a truck to the gas pump and I told him I wanted to check the trailer in and he told me he already checked in the trailer when he saw me pull in and sent me two emails to confirm. Bad service experience!

Kevin J. en

Grado:

Was charged for a furniture dolly even though one was not included in the truck. Moving blankets were scattered throughout truck bed during pick-up, although I did not request these.

Susan S. en

Grado:

pad that was reserved when I reserved the van was not available at the time of pick up only 25 minutes later. Apparently a prior customer took all the pads and none was reserved for me. Luckily I ended up not needing the pad.

Christine M. en

Grado:

El cliente no dejó un comentario.

Natalie W. en

Grado:

Loved getting texts and using the app. Very smooth and easy. Thank you!

Ted C. en

Grado:

Thank you

John w. en

Grado:

El cliente no dejó un comentario.

Kelly F. en

Grado:

This location is also a mechanic's shop so the last two times I've rented it's always been a little awkward. The mechanics are busy and it feels like the last thing they want to do is stop their task and help with rentals. This time I decided to use the app so I wouldn't bother anyone but still had to wait 20 min. to get my keys after being blatantly ignored. The man working handed me the wrong set of keys so I used a different rental than the app said. At that point I didn't want to bother with asking for the correct set of keys. All in all I wouldn't go back to this location again even though it's less than a mile from my home.

DERRYCK R. en

Grado:

El cliente no dejó un comentario.

Olga S. en

Grado:

El cliente no dejó un comentario.

amalie r. en

Grado:

The person there was super- courteous and really helpful. Trying to actually rent the truck took more time than I have ever spent at a rental. When people rent a truck every 5 years and the learning curve is so steep, it makes me know I will just call movers next time.