Truck very dirty and cab
Donald P
Customer Reviews for Van Lakes Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had trouble checking in and out with the app. It caused an hour and a half delay picking up the truck.
Dale HThey went above and beyond to assist me highly recommended
THEO ROnce again Vanlake service provided top Notch experience everything went smooth and I will definitely be using them again in the future
Heath MAbove and beyond customer service! Easy to deal with, quick, simple and a friendly experience.
Heath MPerfect he stayed open late so we could come pick up our truck an tow dolly. He was friendly and courteous.
Anthony LVan Lakes repair went above and beyond what most businesses would do and I will definitely be using them in the future!
Heath MWe had the rental overnight. We returned it to a local neighborhood uhaul dealer near our house so that we did not have to go over our mileage and drive 2 hours to return it. The owner said I won't be in just drop it off and i will check it in tomorrow. The following day we received a damage report. Under no circumstance was this damage caused by us (which mind you is a small scratch or rub mark on the top corner, that can probably be buffed out with a swiffer). There was no phone call or contact made asking if we had seen the damage or knew anything about it. I am beyond disgusted with the way in which the matter is being handled. There has been no contact by any representatives for uhaul. Just a $250 fee charged to our account. I am disgusted by this service. Unacceptable.
JASON Z