Customer Reviews for Valvoline Express Care
(U-Haul Neighborhood Dealer)

176 reviews

9330 N Whitaker Rd   Portland, OR 97217

(503) 283-0131

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 283-0131

9330 N Whitaker Rd
Portland, OR 97217

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GRACEE KIMJEEMIN HART 
Rating:
1.0

Make sure that the equipment has no issues before confirming pick up location

Callum Tokunaga-Devine 
Rating:
2.0

Not sure there’s any good I can say about U-Haul anymore. theres your damn review

John Fisher 
Rating:
1.0

I reserved the truck two weeks ago. They said that the tank was 1/8th fuller than it was, and the low tire light was on. I reserved a truck yesterday to pick up at this location. When I got there, he said that they didn't have a truck available because they can't find the key. He got on the phone and walked away. I thought he was trying to find me truck at another location. Then I seen him working on someone's car. I asked him why he wouldn't just walk away and leave me standing there, and he said that she was there first. They finally found a key and then It only had 1/8th tank of gas and the check engine light was on. I wouldn't recommend this location to anyone.

Debora Blevins 
Rating:
3.0

The directions about where to park are unclear and inaccurate.

David Carter 
Rating:
5.0

Customer did not leave a comment.

Ruby Harris 
Rating:
5.0

Customer did not leave a comment.

Larry Clack 
Rating:
5.0

customer service was amazing from beginning to end

DESSIREE PRICE 
Rating:
3.0

Truck was not ready when arrived.

Eric Ramirez 
Rating:
3.0

UHaul changed our drop off location without notice. We had agreed on the location closest to my move (I was planning on walking home and had to pay for an Über because this location is in such a far and remote location.) Wouldn’t recommend U-Haul

ADAM GRAHAM 
Rating:
1.0

Make sure the equipment has gas in it. I may have received a credit for the fuel, but I still spent more than I received in credit.

Brandon Nichols 
Rating:
5.0

Customer did not leave a comment.

John Mc Cullough 
Rating:
2.0

I had to take the dolly to a different location snd exchange it.

DONNA INFELD 
Rating:
2.0

The location was fine, but after 3 changed reservations and a car that was not parked in the correct location, I am extremely frustrated with my uhaul experience. I would not recommend uhaul to anyone based off of the poor experience I had.

Sydney Ford 
Rating:
2.0

The dolly was damaged so they sent me to a different location

Donna Infeld 
Rating:
4.0

Customer did not leave a comment.

CHRYSTA GIFFEN 
Rating:
3.0

Customer did not leave a comment.

EMILIO VASQUEZ-BURNS 
Rating:
5.0

Customer did not leave a comment.

COREY PULVER 
Rating:
5.0

Customer did not leave a comment.

Denice McCarley 
Rating:
5.0

None

Carlos Garcia 
Rating:
4.0

Customer did not leave a comment.

Courtney Meidenbauer 
Rating:
5.0

Very helpful and was able to upsize with no problem.

arthur lee dietrich-croy 
Rating:
2.0

I work for a moving company with the semi truck it mean I'm renting a lot from U-Haul in that specific location I didn't got the service I was accepting to get it was letting me wait too long until he rented me the truck it was a lot of broken glass pieces in the passenger side, after all I rented U-Haul for one day I returned the truck after 3 hour the next day I saw a charge me $20 for overtime after hours I don't get it you have drop off key the renting it's for 24 hours I returned it after 3 hours so I like to get the answer please

Assaf Sela 
Rating:
5.0

Thank you! ????

Karl Barnes 
Rating:
1.0

Customer did not leave a comment.

Gregorio Lopez 
Rating:
5.0

All perfect

KAREEM CARTER 
Rating:
3.0

Make sure you handle the reservation as it was booked and not make any changes to it after it's complete.

Teresa Winger 
Rating:
4.0

Customer did not leave a comment.

Melissa Erikson 
Rating:
4.0

Great service... electrical connector came off the plug on our car... we didn't have lights on the trailer the whole way home and it messed up the pigtail. It all worked out.

Ken Wood 
Rating:
1.0

They charged me a license recovery fee and said it was in case I lost the plates. (why the hell would I pay a fee for lost plates, if I haven't even stepped in the vehicle??). They made me initial that they gave me the truck in clean condition, but there was debris all over the floor of the box. He also charged me taxes for the rental...I rented it in Oregon and dropped it off in Oregon. There is no sales tax in Oregon. I've never paid tax in Oregon for a uhaul rental. The guy also said to inspect it for damage, so I did, and then when I showed him pictures of the damage I found, he said it didn't matter as long as I paid for the insurance. So why the hell would he tell me to check it for damages, and then turn around and tell me it doesn't matter?? Major waste of time and completely misleading information. I will be escalating this further along

Estreberto Valdovinos 
Rating:
5.0

Customer did not leave a comment.

Justin Transa 
Rating:
5.0

Ernest was an EXCEPTIONAL employee and made extra effort to make sure our experience was totally satisfactory. We really appreciate his extraordinary care. UHaul didn't provide the equipment we reserved, but because of Ernest's zeal we have a very successful move. Outstanding. The cab on truck was cramped and uncomfortable for long distance travel. Couldn't stretch out for 6 days and 3,267 miles! Extended cab would have been highly appreciated. One of us was disabled and passenger seat didn't recline enough. Foot well was undersized causing a twisted seating position. Dual armrests were excellent, though.

Gary Robertson 
Rating:
5.0

Customer did not leave a comment.

john mccord 
Rating:
5.0

great staff

Richard Heurter 
Rating:
5.0

only objection is U-hauls requirement for a second contact person - if you're single or don't have personal friends that could be called if I didn't show up with trailer. You get a person's drivers license plus a credit card to cover. Some people object to the "privacy invasion". Just my opinion. Other wise - everything great. Trailer pulls ideally. Was extremely courteous.

David Chiara 
Rating:
3.0

you should have a tongue jack on the trailers so one person can disconnect the trailer from his truck

mark Deatherge 
Rating:
5.0

The gentleman ernest was very nice n respectful n veey bubbly loved the service thanks

ella burton 
Rating:
3.0

Customer did not leave a comment.

HILLARY MEAD 
Rating:
5.0

Customer did not leave a comment.

natasha batby 
Rating:
4.0

Customer did not leave a comment.

JEFF PHILLIPS 
Rating:
1.0

Truck wasn't ready. 4 quarts low on oil. Low power steering fluid. Less than 1/4 in fuel. Had not even been checked back in from last customer so I had to wait even longer. Not happy

thomas scott 
Rating:
1.0

I will not be using this location again. Professionalism is at an all time low and excuse making at an all time high.I held up my end of the bargain so I'm very disappointed that service wasn't better. If I do what I'm supposed to do, I expect the same from you. There's another location near by, I wouldn't recommend this one.

Roshan Armstrachan 
Rating:
5.0

Customer did not leave a comment.

Marilyn Peck 
Rating:
5.0

Customer did not leave a comment.

Antoinette Carrasco 
Rating:
4.0

Customer did not leave a comment.

michael nguyen 
Rating:
2.0

Customer did not leave a comment.

Charley Danner 
Rating:
1.0

I had to wait for an hour to get the truck. There were cigarettes in the ash trey and the truck. I am sensitive to second hand smoke so I had to stop every half an hour do to a bad headache from the smell. The worst moving experience I have had my entire life. I will never refer uhaul to anyone I meet

CODY CALL 
Rating:
4.0

The gentleman that helped us was very busy but stopped what he was doing and totally gave us all his attention and was very helpful. Went above and beyond to help us!

Lisa Carlson 
Rating:
5.0

Owner/operator was great, - respectful and attentive

laurie francis 
Rating:
5.0

Customer did not leave a comment.

LAURA BASS 
Rating:
4.0

Very good service

CLAES BRUHN 
Rating:
3.0

Customer did not leave a comment.

JERRY SMITH 
Rating:
4.0

Customer did not leave a comment.

CARLOS VIVAS 
Rating:
3.0

Have equipment ready when reservation is due. They did not have what I requested (Truck and trailer) Had to go to a different location to pick up. Did not call. Made reservation a month in advance and they still didn't have what I needed.

RIC BURLESON 
Rating:
3.0

Had to unhook the trailer myself.

Ric Burleson 
Rating:
4.0

Customer did not leave a comment.

SHARON JORDAN 
Rating:
5.0

Customer did not leave a comment.

YUTAO SHI 
Rating:
4.0

Customer did not leave a comment.

ROBERT BEZUHLY 
Rating:
5.0

Customer did not leave a comment.

JIM PONCIANO 
Rating:
3.0

I dropped my u-haul after hours. It was a little hard to find at first but they had a drop box and I had no problems with them processing the uhaul return. The location is so-so but it was the closest one to the area of Portland where I was moving to, which was great.

SHANNON BARTOW 
Rating:
5.0

did not meet anyone. dropped off after closing

RICKY PENNINGTON 
Rating:
5.0

Customer did not leave a comment.

jacob thornes 
Rating:
4.0

Customer did not leave a comment.

kristi donahue 
Rating:
1.0

I rented a truck & when I recieved it, the contract indicated 1/2 tank of fuel. It actually just under, but I figured it was reasonable to round a little. I drove it 27 miles & put 4 gallons in bringing it to nearly identical level that was received. When I received the emailed receipt, it shows 3/8 tank & charged me for 5.6 gallons. I tried calling the local number on the receipt, no one picks up & it is a non-identifying machine that cut me off 10 seconds in to my message. I contacted their customer service online & was told I needed to dispute it at the location! When I told them I tried, I was referred to the regional office. It shouldn't be this hard & honestly probably isn't worth the $22 to keep pursuing.

Michael Pratt 
Rating:
2.0

They talked me into bringing the truck back to their location by telling me it would be less expensive than a one way. Turns out, it was more expensive. Additionally, they weren't even sure they had the size I had reserved. One guy was smoking as he was showing me the truck, the other guy had one in his hand ready to light the entire time he was working with me. Gross place.

JEANA HOOKER 
Rating:
3.0

Customer did not leave a comment.

DUSTIN PEEK 
Rating:
1.0

I don't know if I would recommend it. Odd place, only 1 truck there normally. Had to park on the street. The staff was friendly enough, but only 1 person there knows about Uhaul. It's the only Uhaul close, however, so if a person needs one, that's the choice.

Donna Cage 
Rating:
4.0

The wait time seemed a little long.

MANDIE WHITE 
Rating:
4.0

We use this location occasionally and always get good service.

RICHARD BROWN 
Rating:
4.0

Drop off process quick and easy. Great staff.

HERMES LAW 
Rating:
5.0

Customer did not leave a comment.

Lance Paul 
Rating:
3.0

The Service was great, the employee that checked me in needed a shower.

Tabitha Straws 
Rating:
3.0

Customer did not leave a comment.

Christine Michell 
Rating:
5.0

The guys were awesome, very helpful.

JOHN RICHARDS 
Rating:
5.0

Customer did not leave a comment.

James Parker 
Rating:
5.0

U-Haul (overall review) From my 1st time on the internet with U-Haul to the drop off, this has been the smoothest, unstressful, excellent customer service I have ever experienced. My daughter moved from Wheeling, WV, to Portland, OR, and with all the stresses of the move, U-Haul was NOT one of them. Thank you for being so professional and making this move an excellent experience. I would refer U-Haul to anyone needing moving materials/trailers. THANK YOU!

jamaca giustiniani 
Rating:
3.0

Customer did not leave a comment.

JON NORSTOG 
Rating:
3.0

Customer did not leave a comment.

ROBERT STREIFEL 
Rating:
5.0

I would recommend them anytime. I told them I was a widow and was traveling from Portland, Or. To Vail, Az, with my grandson. They made sure I had a new truck. Everything went great. Thank you very much Hayden Island U-haul.

NANCY FOLEY 
Rating:
3.0

Customer did not leave a comment.

EVAN O'KELLY 
Rating:
2.0

i have never rented a UHaul where they didn't hook up the trailer for me until now. Trailer was dirty but they asked me to initial that it was clean. no big deal obviously since I swept it out when done

Steve Alverdes 
Rating:
5.0

Our experience renting a UHaul with Valvoline Express Care was excellent. Service was fast, truck was clean and attendants were friendly.

Richard Brown 
Rating:
3.0

Customer did not leave a comment.

Katherine Carlos 
Rating:
2.0

Customer did not leave a comment.

DOUG SHEAFFER 
Rating:
5.0

Great people

donald chapman 
Rating:
3.0

Your place was very convenient to where I had stored my things. I was able to get my trailer and go to my storage unit that was 500 feet from your location. How handy is that. Keep on doing good, and I know you will have repeat business. Keep up the great work guys ! Sincerely, Edmundo Rios

EDMUNDO RIOS 
Rating:
2.0

I received a vehicle that had its catalytic converter stolen - not sure why this vehicle was released for rental. Additionally I twice had to call out a technician (once in Oregon and once in Washington) due to engine malfunction. The vehicle would not start and the first technician indicated it was a faulty fuel relay, which he replaced. This was an awful experience.

CHRIS TUBBS 
Rating:
5.0

Quick, easy and friendly. Thanks!

Chris Trujillo 
Rating:
1.0

It took nearly an hour to get the truck. The employees did not know how to complete process, in fact their job as a mechanic took priority over me as a customer. One employee even complained about the inconvenience of having the uhaul service at his location. There was no lock to secure the gate of the truck. I will not use uhaul to move again. I am extremely dissatisfied.

Malea Bilbrew 
Rating:
5.0

The staff was great! Very helpful and made the transaction quick and painless. Will definitely return to this location for future uhaul needs!

Katherine Cooper 
Rating:
3.0

Customer did not leave a comment.

CHERYL CADDEN 
Rating:
5.0

Customer did not leave a comment.

LINDA PENLAND 
Rating:
5.0

The guys were very helpful, curtious, and kind.

edmundo rios 
Rating:
2.0

Customer did not leave a comment.

VERONICA ROBERTS 
Rating:
4.0

Everything was excellent - customer service, equipment being ready, etc...except that I was supposed to get 12 blankets and only got 6. I saw a plastic package in the back and assumed it held 12. When I got home it only had six. Not a huge issue for me. Otherwise great.

Peter Ferrante 
Rating:
2.0

When I went to return the truck they tried to charge me hundred and 33 miles when I only use $20 worth of gas on the vehicle there's definitely a problem with this location they don't update their records on vehicles being used in the mileage I'm not at all happy with the way it was handled it took me 45 min. to get this problem fixed. They did not even offer to give me a discount for the hassle I had.

RANDALL GOLDENBERG 
Rating:
4.0

Not enough moving supplies. I had to go to the Uhaul dealer a few miles away to get the rest of my moving supplies anyway. Could have gotten the trailer there without a second stop for supplies.

JOHN STACH 
Rating:
1.0

I was given the wrong contract after being rented the wrong truck and waiting for almost 45 minuets. I ultimatly received another customers personal information which included first name, last name, phone number, address, partial credit card and drivers license numbers, and license plate info. Seems like this would fall under a HIPPA law violation. I am now starting to wonder if someone else has all of my personal information which would be completely unacceptable!!! The lack of organization at this facility is completely ridiculous. I tried to call multiple times after I realized their mess up and no one would answer the phone. I will be contacting corporate to file an official complaint. I would not reccomend renting from this Uhaul facially to anyone!

JENNIFER BARNETT/DC3496T 
Rating:
5.0

so very nice and accomodating. THANK-YOU!

Jodi Samson 
Rating:
3.0

I was erroneously charged for an extra day after I had left.

Evany Miller 
No reviews have been submitted for this location.

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