Customer Reviews for Valvoline Express Care
(U-Haul Neighborhood Dealer)

178 reviews

9330 N Whitaker Rd   Portland, OR 97217

(503) 283-0131

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 283-0131

9330 N Whitaker Rd
Portland, OR 97217

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
1.0

Trailer was boxed in, and I had to move the equipment myself to gain access to my trailer.

Dylan T 
Rating:
5.0

Customer did not leave a comment.

GRACEE K 
Rating:
1.0

Make sure that the equipment has no issues before confirming pick up location

Callum T 
Rating:
2.0

Not sure there’s any good I can say about U-Haul anymore. theres your damn review

John F 
Rating:
1.0

I reserved the truck two weeks ago. They said that the tank was 1/8th fuller than it was, and the low tire light was on. I reserved a truck yesterday to pick up at this location. When I got there, he said that they didn't have a truck available because they can't find the key. He got on the phone and walked away. I thought he was trying to find me truck at another location. Then I seen him working on someone's car. I asked him why he wouldn't just walk away and leave me standing there, and he said that she was there first. They finally found a key and then It only had 1/8th tank of gas and the check engine light was on. I wouldn't recommend this location to anyone.

Debora B 
Rating:
3.0

The directions about where to park are unclear and inaccurate.

David C 
Rating:
5.0

Customer did not leave a comment.

Ruby H 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

customer service was amazing from beginning to end

DESSIREE P 
Rating:
3.0

Truck was not ready when arrived.

Eric R 
Rating:
3.0

UHaul changed our drop off location without notice. We had agreed on the location closest to my move (I was planning on walking home and had to pay for an Über because this location is in such a far and remote location.) Wouldn’t recommend U-Haul

ADAM G 
Rating:
1.0

Make sure the equipment has gas in it. I may have received a credit for the fuel, but I still spent more than I received in credit.

Brandon N 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
2.0

I had to take the dolly to a different location snd exchange it.

DONNA I 
Rating:
2.0

The location was fine, but after 3 changed reservations and a car that was not parked in the correct location, I am extremely frustrated with my uhaul experience. I would not recommend uhaul to anyone based off of the poor experience I had.

Sydney F 
Rating:
2.0

The dolly was damaged so they sent me to a different location

Donna I 
Rating:
4.0

Customer did not leave a comment.

CHRYSTA G 
Rating:
3.0

Customer did not leave a comment.

EMILIO V 
Rating:
5.0

Customer did not leave a comment.

COREY P 
Rating:
5.0

Customer did not leave a comment.

Denice M 
Rating:
5.0

None

Carlos G 
Rating:
4.0

Customer did not leave a comment.

Courtney M 
Rating:
5.0

Very helpful and was able to upsize with no problem.

arthur l 
Rating:
2.0

I work for a moving company with the semi truck it mean I'm renting a lot from U-Haul in that specific location I didn't got the service I was accepting to get it was letting me wait too long until he rented me the truck it was a lot of broken glass pieces in the passenger side, after all I rented U-Haul for one day I returned the truck after 3 hour the next day I saw a charge me $20 for overtime after hours I don't get it you have drop off key the renting it's for 24 hours I returned it after 3 hours so I like to get the answer please

Assaf S 
Rating:
5.0

Thank you! ????

Karl B 
Rating:
1.0

Customer did not leave a comment.

Gregorio L 
Rating:
5.0

All perfect

KAREEM C 
Rating:
3.0

Make sure you handle the reservation as it was booked and not make any changes to it after it's complete.

Teresa W 
Rating:
4.0

Customer did not leave a comment.

Melissa E 
Rating:
4.0

Great service... electrical connector came off the plug on our car... we didn't have lights on the trailer the whole way home and it messed up the pigtail. It all worked out.

Ken W 
Rating:
1.0

They charged me a license recovery fee and said it was in case I lost the plates. (why the hell would I pay a fee for lost plates, if I haven't even stepped in the vehicle??). They made me initial that they gave me the truck in clean condition, but there was debris all over the floor of the box. He also charged me taxes for the rental...I rented it in Oregon and dropped it off in Oregon. There is no sales tax in Oregon. I've never paid tax in Oregon for a uhaul rental. The guy also said to inspect it for damage, so I did, and then when I showed him pictures of the damage I found, he said it didn't matter as long as I paid for the insurance. So why the hell would he tell me to check it for damages, and then turn around and tell me it doesn't matter?? Major waste of time and completely misleading information. I will be escalating this further along

Estreberto V 
Rating:
5.0

Customer did not leave a comment.

Justin T 
Rating:
5.0

Ernest was an EXCEPTIONAL employee and made extra effort to make sure our experience was totally satisfactory. We really appreciate his extraordinary care. UHaul didn't provide the equipment we reserved, but because of Ernest's zeal we have a very successful move. Outstanding. The cab on truck was cramped and uncomfortable for long distance travel. Couldn't stretch out for 6 days and 3,267 miles! Extended cab would have been highly appreciated. One of us was disabled and passenger seat didn't recline enough. Foot well was undersized causing a twisted seating position. Dual armrests were excellent, though.

Gary R 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

great staff

Richard H 
Rating:
5.0

only objection is U-hauls requirement for a second contact person - if you're single or don't have personal friends that could be called if I didn't show up with trailer. You get a person's drivers license plus a credit card to cover. Some people object to the "privacy invasion". Just my opinion. Other wise - everything great. Trailer pulls ideally. Was extremely courteous.

David C 
Rating:
3.0

you should have a tongue jack on the trailers so one person can disconnect the trailer from his truck

mark D 
Rating:
5.0

The gentleman ernest was very nice n respectful n veey bubbly loved the service thanks

ella b 
Rating:
3.0

Customer did not leave a comment.

HILLARY M 
Rating:
5.0

Customer did not leave a comment.

natasha b 
Rating:
4.0

Customer did not leave a comment.

JEFF P 
Rating:
1.0

Truck wasn't ready. 4 quarts low on oil. Low power steering fluid. Less than 1/4 in fuel. Had not even been checked back in from last customer so I had to wait even longer. Not happy

thomas s 
Rating:
1.0

I will not be using this location again. Professionalism is at an all time low and excuse making at an all time high.I held up my end of the bargain so I'm very disappointed that service wasn't better. If I do what I'm supposed to do, I expect the same from you. There's another location near by, I wouldn't recommend this one.

Roshan A 
Rating:
5.0

Customer did not leave a comment.

Marilyn P 
Rating:
5.0

Customer did not leave a comment.

Antoinette C 
Rating:
4.0

Customer did not leave a comment.

michael n 
Rating:
2.0

Customer did not leave a comment.

Charley D 
Rating:
1.0

I had to wait for an hour to get the truck. There were cigarettes in the ash trey and the truck. I am sensitive to second hand smoke so I had to stop every half an hour do to a bad headache from the smell. The worst moving experience I have had my entire life. I will never refer uhaul to anyone I meet

CODY C 
Rating:
4.0

The gentleman that helped us was very busy but stopped what he was doing and totally gave us all his attention and was very helpful. Went above and beyond to help us!

Lisa C 
Rating:
5.0

Owner/operator was great, - respectful and attentive

laurie f 
Rating:
5.0

Customer did not leave a comment.

LAURA B 
Rating:
4.0

Very good service

CLAES B 
Rating:
3.0

Customer did not leave a comment.

JERRY S 
Rating:
4.0

Customer did not leave a comment.

CARLOS V 
Rating:
3.0

Have equipment ready when reservation is due. They did not have what I requested (Truck and trailer) Had to go to a different location to pick up. Did not call. Made reservation a month in advance and they still didn't have what I needed.

RIC B 
Rating:
3.0

Had to unhook the trailer myself.

Ric B 
Rating:
4.0

Customer did not leave a comment.

SHARON J 
Rating:
5.0

Customer did not leave a comment.

YUTAO S 
Rating:
4.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

JIM P 
Rating:
3.0

I dropped my u-haul after hours. It was a little hard to find at first but they had a drop box and I had no problems with them processing the uhaul return. The location is so-so but it was the closest one to the area of Portland where I was moving to, which was great.

SHANNON B 
Rating:
5.0

did not meet anyone. dropped off after closing

RICKY P 
Rating:
5.0

Customer did not leave a comment.

jacob t 
Rating:
4.0

Customer did not leave a comment.

kristi d 
Rating:
1.0

I rented a truck & when I recieved it, the contract indicated 1/2 tank of fuel. It actually just under, but I figured it was reasonable to round a little. I drove it 27 miles & put 4 gallons in bringing it to nearly identical level that was received. When I received the emailed receipt, it shows 3/8 tank & charged me for 5.6 gallons. I tried calling the local number on the receipt, no one picks up & it is a non-identifying machine that cut me off 10 seconds in to my message. I contacted their customer service online & was told I needed to dispute it at the location! When I told them I tried, I was referred to the regional office. It shouldn't be this hard & honestly probably isn't worth the $22 to keep pursuing.

Michael P 
Rating:
2.0

They talked me into bringing the truck back to their location by telling me it would be less expensive than a one way. Turns out, it was more expensive. Additionally, they weren't even sure they had the size I had reserved. One guy was smoking as he was showing me the truck, the other guy had one in his hand ready to light the entire time he was working with me. Gross place.

JEANA H 
Rating:
3.0

Customer did not leave a comment.

DUSTIN P 
Rating:
1.0

I don't know if I would recommend it. Odd place, only 1 truck there normally. Had to park on the street. The staff was friendly enough, but only 1 person there knows about Uhaul. It's the only Uhaul close, however, so if a person needs one, that's the choice.

Donna C 
Rating:
4.0

The wait time seemed a little long.

MANDIE W 
Rating:
4.0

We use this location occasionally and always get good service.

RICHARD B 
Rating:
4.0

Drop off process quick and easy. Great staff.

HERMES L 
Rating:
5.0

Customer did not leave a comment.

Lance P 
Rating:
3.0

The Service was great, the employee that checked me in needed a shower.

Tabitha S 
Rating:
3.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

The guys were awesome, very helpful.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

U-Haul (overall review) From my 1st time on the internet with U-Haul to the drop off, this has been the smoothest, unstressful, excellent customer service I have ever experienced. My daughter moved from Wheeling, WV, to Portland, OR, and with all the stresses of the move, U-Haul was NOT one of them. Thank you for being so professional and making this move an excellent experience. I would refer U-Haul to anyone needing moving materials/trailers. THANK YOU!

jamaca g 
Rating:
3.0

Customer did not leave a comment.

JON N 
Rating:
3.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

I would recommend them anytime. I told them I was a widow and was traveling from Portland, Or. To Vail, Az, with my grandson. They made sure I had a new truck. Everything went great. Thank you very much Hayden Island U-haul.

NANCY F 
Rating:
3.0

Customer did not leave a comment.

EVAN O 
Rating:
2.0

i have never rented a UHaul where they didn't hook up the trailer for me until now. Trailer was dirty but they asked me to initial that it was clean. no big deal obviously since I swept it out when done

Steve A 
Rating:
5.0

Our experience renting a UHaul with Valvoline Express Care was excellent. Service was fast, truck was clean and attendants were friendly.

Richard B 
Rating:
3.0

Customer did not leave a comment.

Katherine C 
Rating:
2.0

Customer did not leave a comment.

DOUG S 
Rating:
5.0

Great people

donald c 
Rating:
3.0

Your place was very convenient to where I had stored my things. I was able to get my trailer and go to my storage unit that was 500 feet from your location. How handy is that. Keep on doing good, and I know you will have repeat business. Keep up the great work guys ! Sincerely, Edmundo Rios

EDMUNDO R 
Rating:
2.0

I received a vehicle that had its catalytic converter stolen - not sure why this vehicle was released for rental. Additionally I twice had to call out a technician (once in Oregon and once in Washington) due to engine malfunction. The vehicle would not start and the first technician indicated it was a faulty fuel relay, which he replaced. This was an awful experience.

CHRIS T 
Rating:
5.0

Quick, easy and friendly. Thanks!

Chris T 
Rating:
1.0

It took nearly an hour to get the truck. The employees did not know how to complete process, in fact their job as a mechanic took priority over me as a customer. One employee even complained about the inconvenience of having the uhaul service at his location. There was no lock to secure the gate of the truck. I will not use uhaul to move again. I am extremely dissatisfied.

Malea B 
Rating:
5.0

The staff was great! Very helpful and made the transaction quick and painless. Will definitely return to this location for future uhaul needs!

Katherine C 
Rating:
3.0

Customer did not leave a comment.

CHERYL C 
Rating:
5.0

Customer did not leave a comment.

LINDA P 
Rating:
5.0

The guys were very helpful, curtious, and kind.

edmundo r 
Rating:
2.0

Customer did not leave a comment.

VERONICA R 
Rating:
4.0

Everything was excellent - customer service, equipment being ready, etc...except that I was supposed to get 12 blankets and only got 6. I saw a plastic package in the back and assumed it held 12. When I got home it only had six. Not a huge issue for me. Otherwise great.

Peter F 
Rating:
2.0

When I went to return the truck they tried to charge me hundred and 33 miles when I only use $20 worth of gas on the vehicle there's definitely a problem with this location they don't update their records on vehicles being used in the mileage I'm not at all happy with the way it was handled it took me 45 min. to get this problem fixed. They did not even offer to give me a discount for the hassle I had.

RANDALL G 
Rating:
4.0

Not enough moving supplies. I had to go to the Uhaul dealer a few miles away to get the rest of my moving supplies anyway. Could have gotten the trailer there without a second stop for supplies.

JOHN S 
Rating:
1.0

I was given the wrong contract after being rented the wrong truck and waiting for almost 45 minuets. I ultimatly received another customers personal information which included first name, last name, phone number, address, partial credit card and drivers license numbers, and license plate info. Seems like this would fall under a HIPPA law violation. I am now starting to wonder if someone else has all of my personal information which would be completely unacceptable!!! The lack of organization at this facility is completely ridiculous. I tried to call multiple times after I realized their mess up and no one would answer the phone. I will be contacting corporate to file an official complaint. I would not reccomend renting from this Uhaul facially to anyone!

JENNIFER B 
No reviews have been submitted for this location.

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