If you reserve on line they are nice and quick never had a problem renting or returning to them the place they are at is a little tight and congested but it's a good place
Anthony B.
Customer Reviews for Valvoline Express Care Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Only problem I had the Van i rented was clean in appearance but smelled strongly that wet Dogs had been in the Van, the Van had just been returned and I'm sure the guys at the shop had not had a chance to get it cleaned out properly.
Tim L.Purchase a Volkswagen gti rented a trailer ask store owner if car would fit trailer he said yes car 4.5 hours away car would not fit trailer 9 hours round trip called store no help still had to pay for trailer car is still Kentucky
kermit S.The first trailer we left with had lost wheel bearing on one side. Luckily we figured this out within a block from the store and returned for a different trailer. The men working there were great and quickly changed the trailer for us. Both trailers were clean.
Karen M.Great people to deal with!!
Tracy B.More amenities in the cab, eg USB charge ports, cruise control.
Kerry B.Explain what the charges will be and how the gas should be refilled. I was told not to worry about refilling because it was on a 1/4 tank and then got charged $44 due to the gas. So I basically paid $150 for having the truck less than 6 hours. Very disappointed.
Tina F.Can't think of anything.
samuel T.The people at the location during pick up and drop off were very nice, one thing I would suggest they make clear to the customer is they DO NOT do the 25 dollars back for bring the truck back clean. Or that's what I was told. Even though it's advertised on the trucks. Other than that my experience with uhaul in Elizabethton tn was a good one. Simple and easy to schedule online the whole process was easy.
LESLIE S.Very accommodating and helpful.
MARK B.Fix your truck.
LINDA G.I was very satisfied with the whole experience. This truck was easy to drive and we'll suited for my needs.
Lola W.customer reps were efficient, friendly and quick.
Thomas B.Easy return, personal friendly and expedient
Jewel W.They don't need to improve anything! They are amazing! Quick service and accommodating!
Kelly P.The tires on the Auto Transporter that I used were is bad shape. I ended up stopping for two flat tires. One tire was worn and cracked where the leak was coming from. The other tire had a bad stem valve and it eventually broke off. I sent in pictures where the Driver side fender had a broken weld. Equipment needs to be better tee maintained. Next time I will conduct an inspection as I am picking up the transporter.
John M.Great service.
Angela C.Possibly install reverse beep sensors. You guys are the best!!♥ï¸
Stephanie P.Everything was perfect!
Juliana N.0
james B.Best UHaul location I have ever used! I rented lots of trucks and trailers but this location made it so easy!! My son needed an oil change before the long drive and they quickly changed the oil and attached the trailer at the same time. Very courteous, helpful and professional. Thank you!!!
Joni H.excellent service
Christopher S.I brought equipment back on the schedule day, but the store was closed, so I can't rate they're service, I wouldn't use u - haul,ever again!!!!
JAMES S.I had hired a driver to take a craft product to Tn. So after the terrible ordeal of picking up the truck I decided I should call to make sure what I need to do to return the truck. I called the location and ask the protocol for the return and all he said was I needed to call the 800 number if I had questions on how to return. I explained I had been on hold for 45 mins the day before and still didn't get to speak to anyone. He responded with yes it's the same for us here if we have to call to call as well. This has been a terrible experience and I will not rent again.
CURTIS C.No-one was there, but drop off was easy. Got the receipt early the next day. We did leave it with 1/2 a tank of gas- it was at 1/4 when we picked it up in FL.. Gas is expensive these days. We know because we ran out 1/4 a tank in our own van trying to stay cool, waiting for the FL. clerk to show up, when we 1st got the truck!
Harry S.The service manager was very helpful and they had me checked in and returned very quickly.
Wendy J.Keep up the great work. Thanks
Roy J.Great experience, very friendly
SHARON C.Both employees I dealt with were awesome.
MATTHEW W.From beginning to end it was a pleasant experience and everyone was very friendly and professional Thanks Rich
RICHARD F.Fast and efficient. Friendly service.
John M.Make sure inventory is accurately accounted for online
Jared G.Thanks for everything being ready to roll when i got there.
PAUL H.These guys are great. Anytime you are in a hurry they get you in and right back out . The only thing I wish is that they kept moving pads to rent other then that they can't get no better. Thanks for being the best Uhaul dealers around .
Brian H.They were very polite and helpful
Peggy G.Joshua and Greg were terrific!
Albert H.Was told the keys were under driver's seat, were not. Looked in all the trucks and found no keys. Looked everywhere and finally found keys in back of truck. That wouldn't have been a big deal but was told all paperwork would be in seat and keys under it. If I hadn't of spoken to this place on the phone about 8 hrs. earlier and was told specifically where to look, no big deal.
Paul H.