Kim was very helpful getting me in and out of there. Thx
PETER D.
Customer Reviews for Value Towing & Auto Repair Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was polite and said they'd pass along my notes about the truck (needs an alignment, windshield wipers chitter). Atmosphere of the whole location is a little... industrial. I have nothing to complain about, but people who expect "white glove service" might experience culture shock.
Kathy A.In and out prompt service. I appreciate the convenience of being able to return truck after hours.
Hazel G.My first time renting a Uhaul and I didn't expect U-Haul to be so app user friendly. From the process of booking the U-Haul, to checking in on the app, to management of the rental, to the drop off. It was a great experience, Thanks U-haul!
Billy N.It took an hour to check in digitally. A very long process to set up and figure out the app. Internet issue caused a need to call customer service. They hung up on me twice. Truly a terrible experience.
Casey P.Did not feel comfortable just leaving it on the side of the road due to the NO PARKING signs in the driveway. Poor location / bad neighborhood
Rachael G.Charge less?
Ann W.Everything was acceptable they had nice clean trucks thank you
Willis A.Everything was good and well!
marius S.My only problem was they put the wrong destination drop off down, and they tried getting $600 more dollars for their issue
JACKIE K.It's awesome and I would prefer always use it for shifting house appliances and very inexpensive.
samiullah K.Nothing,vit was a great experience.
Ron W.Need less repairing cars for parking or rearrange the cars .
David B.A complete disinterest in a relationship. Never never never!!!!again.
Deborah H.The key was difficult to withdraw from the ignition and the windows were leaking during the rain Staff was friendly though and would recommend this location to others.
Evan T.Sweet attendant. She was kind but thorough and fast. Will use this location again if the need arises. Thanks!! Wes
Wes Z.None
Barry B.Nothing. You guys are great .
Carri C.Friendly and professional
Kenneth O.Great seething. Super easy rental and turn-in.
Patrick G.Very limited parking options at this location.
EUGENE H.Put the full price on the web not just the rental of the truck
DEANA A M.Thank you for wonderful customer service and helping me with checking in the truck! :)
HANNAH RENAE B.It's a mechanic shop so I wouldn't expect it to be clean
KATY W.When I called the place they were helpful. I had problems with the website and Unaul changing the locations, then the extra fees, ridiculous, already paying for it and it should be already included in the rental price. these fees are thievery. I hope someone with more time starts a legal process to stop that
Jesus R.Blankets weren't clean
Michael S.They are claiming I drove 50 miles. I left the uhaul premises at 9:45am, drove to 148th and se Division to pick up a mattress. Dropped off mattress at my house on 122nd and se division and returned truck at 10:15am.. It is not possible to have driven 50 miles, pick up a mattress and load it, unload it at my house on 122nd and division and straight down 122nd to uhaul place in that short period of time. At the most it was about 8 miles total. Explanation: clerk read the mileage wrong before I departed. If you could do a distance check from 5995 se 122nd to 148th and se division and back to 5995 se 122nd you would have the correct mileage. I called 503-344-1338 to let them know of this discrepancy. Said they will look into it and call me back within 48 hrs. Norma Brickley
Donal B.This place appered disorganized with little room for truck. Person there was not helpful, was not able to tell me what i needed to do. Was worried i did not do drop off right and had to call to check.
Jeffrey C.This is a great location, expertly managed, with friendly and capable ownership. Our best UHaul experience ever.
Linda K.Lock box, everyone can't use internet. I can and had trouble trying to access, it wouldn't let me log in and I had people waiting to give me a ride to my car. Should be code we can put in, only thing clerk didn't let me know I had to go on line. I dropped the keys in with a note attached and the gate was open so I parked in in the gate. location closed on Saturdays
delilah Y.Great service and products. Convenient and affordable.
CHERIE LYNN G.Servic good
Vuong V.Close and friendly people
Jo R.On my do date I was having trouble on the uhaul log in.. to return the moving truck.. wouldn't send confirmation code to my phone.. I was lucky I had ahead.. before 5pm.. to make a note with customer service..
Kenny C.Everything was great
Carlotta F.Everything was perfect! Thank you!
Angie B.all good
Anthony M.Uhaul associate should tell someone when there is no 24 hour drop off. This costs me extra mileage, an extra gas charge, I had to drop the trailer and move it by hand to get out of my spot I parked in. Not a very happy person.
Alexa-Shyann M.Thank you for letting me change the location of the drop off point to a closer spot.
Rocco R.Nice drop off location.
JERRY F.Keep up the good work.
Matthew S.The cab floor was covered in mud on both the driver and passenger sides. The man working didn't give me a contract or do a walk through inspection of the truck, he just handed me the keys and sent me on my way. After I returned the truck, I got a call from a uhaul rep saying there was no record of the rental and that I just got a free rental. I told him that my bank account was already charged, he said it was being refunded. It was refunded, but the next day, two more charges adding up to more than the original charge were taken out of my bank account! We're still all trying to figure out what happened, but I am very displeased with the horrible service and overcharging of my bank account. I won't be using uhaul again.
Amanda T.Receptionist was really kind and helpful
sergio T.Over charge, hidden fees
Phuong L.Nothing, everything was great! Thanks!
Jacob D.They were so helpful and even backed the trailer in for me!
mary L.The rep there is very helpful. Thank you.
Phong L.Attendant at the pick up location didn't check vehicle before handing it over. Was told that it had a half a tank of gas but after driving for 15 minutes I got a low gas notification and noticed I was driving on empty on a busy Portland street. Steering wheel was sticky. Was not told of the road tax until pick up. And even after dropping off vehicle hours early was charged for extra mileage. Vehicle did the job but was not worth the rates I was charged for. I made a reservation and they didn't even take the cardboard sign out of the window of vehicle
Landon C.I made my reservation for a specific truck well in advance. I was even under the impression that if the specified location that I booked did not have the truck I needed I would receive a $50 voucher? Two days before my move I received a email stating that I would have to go much farther to pick up the truck I booked. That's strike one. When I arrived promptly at 8am (the time I had requested) the Uhaul clerk (kid) was not in yet. Some mechanic in the back said “He's not in yet, he's probably sleeping. I'll call him now†Meanwhile. I have movers and workers at my house waiting on me. 820 am is when the kid finally shows up. He starts asking me all the usual questions but I had to interrupt him- Didn't I book this for express pick up? Shouldn't you have all my information already? Strike two. I go get in the Truck now 30 min behind my schedule and I see there is 1/4 tank of gas for me. Strike 3. What a giant pain / inconvience. Not what you want on moving day. There's already enough going on as it is.
Tyson D.The trailer was old, beat up and a little dirty inside including dirt and leaves. It was not in good condition. The handle above the hitch was half broke off, the guy said yeah it's been like that for awhile, it's noted. Well I didn't want to break it completely off so I never used the handle to pull the hitch up, I just lifted the whole hitch arm instead. The guy also didn't connect the trailer for me, which I can do but i wasn't expecting to do it myself upon pickup so I didn't bring any gloves. I connected it with bare hands but then my hands were all super greasy with black grease. Wish I had known I was to hookup the trailer myself I would have brought gloves. Other parts of trailer seem old and rickety. At times I was afraid the thing would fall apart. Uhaul needs to provide better equipment.
Jim H.Very friendly.
Douglas L.i would have preferred a trailer I could secure with a lock on the hitch, unhitched as well as when connected. I did not ask for one this time, but I've had them in the past. I had to drive around Portland for two more days after picking up the trailer, but I pulled it then out of concern for its security.
mike K.Use the preferred location as the preferred location. Making the customer drive to an alternative location is bad Business.
jim O.Having the utility dolly that I ordered, paid for and was told was in the truck actually IN the truck would have been good.
Linda Q.The general appearance is chaotic and not well cared for (gravel lot, many pools of water, scattered vehicles and parts, etc.) However the employee was helpful.....but generally not a positive image for Uhaul from an appearance perspective.
Ric H.No brainer experience, it was excellent. I would recommend them to anyone I know.
steve C.I went to the hogan store to pick up the truck and was told they did not have one there. I had called the hogan store and reserved on Thursday to be picked up Saturday morning at 11:00 I was sent to 3 different stores to find one I did not appreciate the hour in a half set back on getting a truck or had people who were waiting on me.
Dan M.Probably great for auto repair. Not so much for U-Haul. Hard to get in and out of with a large truck.
Scott C.