Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

170 reviews

3141 SW 8th St   Miami, FL 33135

(786) 369-1760

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 7/4/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 9:00 am - 1:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 9:00 am - 3:00 pm

Show All Hours

Services at this Location:

Contact Us

(786) 369-1760

3141 SW 8th St
Miami, FL 33135

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 7/4/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 9:00 am - 1:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 9:00 am - 3:00 pm

Show All Hours

  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the customer services, the rep who contacted me about my book reservation saved my whole vacation, she was able to directed me to another location about 5 minutes away which had the equipment I requested.

Lathario Adderley 
Rating:
4.0

Customer did not leave a comment.

Luis Block 
Rating:
5.0

Customer did not leave a comment.

Marcia Capellan 
Rating:
5.0

wounderful wounderful easy breezy nice to hi top cargo van will return in the future

Edwin Tyler Brown 
Rating:
5.0

Love the store and the customer service. Perfect!!!

MARIA ARNAUD 
Rating:
5.0

Muy buenos y la señora que me atendió muy amable y eficaz

maydelin dominguez 
Rating:
5.0

Todo bien

yumilexis de 
Rating:
5.0

Perfect transaction through and through.

Deisy Arteaga 
Rating:
5.0

Customer did not leave a comment.

gerardo santos 
Rating:
4.0

Agent at location was very nice and helpful. Baby roaches in Van though. Made me feel very uncomfortable driving. Pretty disgusting.

Conrad Jones 
Rating:
1.0

Bad service, the van was not ready at the time I reserved. There was no mention of not being able to park my car at the location while I used the uhaul. The van had low air on one of the tires and the change oil lite was on. I also rented the Uhaul at another location and the system automatically changed my pick-up location which was further away from where I needed to go. Overall this was the worst experience I have had with Uhaul. Jorge

Jorge Guevara 
Rating:
5.0

The person who assisted us was very professional and kind to us. The customer service is exceptional.

ROBERTO PRADO MEDINA 
Rating:
5.0

The girls in the office were great!

James Butler 
Rating:
2.0

The person in the office was not nice and told me she had just punched out for lunch and made me wait more than one hour. I asked her please to just do the process i have done before that take less than 5 mins. She said no. Came back 10 mins late, and the process took less than 5 mins. The oil change was overdue and the right blinking light was not working. I have been a customer of this location renting an storage and trucks many times before. This new employee is not up to the standards I have seen before and expected.

Daniel Dominguez 
Rating:
4.0

They didn't have a utility dolly. It was very necessary for me, and I reserved it.

Elizabeth Ospina 
Rating:
5.0

Brenda was Amazing

JOSE LEAL 
Rating:
4.0

Customer did not leave a comment.

Donald Akery 
Rating:
1.0

The rental van I got was infested with roaches. We didn’t realize until we had everything loaded and were at the new apartment. We had to do a bug treatment when we moved in… We received the van with low tire pressure, one of the windows wasn’t working and it smelled like cigarettes. The van wasn’t maintained at all… Definitely not coming back. Would not recommend.

Sarah Sassen 
Rating:
5.0

Customer did not leave a comment.

Maria Viviani 
Rating:
5.0

The staff was courteous and provided excellent service

mitchell farber 
Rating:
5.0

Customer did not leave a comment.

mitchell farber 
Rating:
3.0

The van had scratches and dents that were not accounted for. I tried to reject the pics and take new ones and the app didn't allow it. I went into the office to let them know and asked them to give me a document to show that and they were not able to give me proof that the van was scratched and dented. Also, they should remind their customers to take their sunpass so that you don't get charged by uhaul of supposed toll charges and take longer routes where the customer gets cahrged by the mile.

Art Molinares 
Rating:
5.0

Customer did not leave a comment.

Ivan Naser 
Rating:
5.0

Very good real

juan suarez 
Rating:
1.0

I had a reservation for Thursday and my van was not there. I had to come back the next day. The Van that they rented me had smell of pee and there were cockroaches that got into the holes in the pedals! DISGUSTING!!!!!

Maria Hernandez 
Rating:
1.0

Worst experience ever Has a mechanical issue, the windows doesn't go do either rin the driver side or by the passenger side , and the staff couldn't do anything about it As well as the truck has roaches , awful experience

AMIT MARWAH 
Rating:
5.0

All was excellent

Teresa Garcia  
Rating:
5.0

Customer did not leave a comment.

Sasha Lamadrid 
Rating:
5.0

The need to keep the vehicle for the 24 hrs that we had rented changed as soon as we reached our destination. The vehicle was used for less than an hour. I just wish an adjustment could have been made as far as rental fee.

GALO PACHECO 
Rating:
5.0

Customer did not leave a comment.

Adalberto Naranjo 
Rating:
5.0

Excellent service, highly recommended location

Jesus LazoGuerra 
Rating:
5.0

Everything is fine, there is nothing to put on or take off.

Yader Mairena 
Rating:
5.0

Customer did not leave a comment.

Eloy Cabrera Garcia 
Rating:
5.0

Customer did not leave a comment.

Ivan Zepeda 
Rating:
2.0

Unfortunately, my experience wasn't good. Except for Albert, the first representative who opened my reservation and completed the check-in process, the rest of the staff were rude and showed no interest in doing business. At the time of returning the van, they told me twice that I could return the vehicle before 2:00 pm despite in the contract said I should return it by 12:45 pm. For my surprise, after I returned the vehicle, I noticed in the order history in the website, that they had charged my bank account for an extra day of rental, plus another day of auto insurance which they insisted that I should include their coverage instead of using my own auto insurance. When I called the Value Store It location, they told me they could do nothing and transferred me to a U-Haul representative who was not of help. This representative told me that they couldn't do anything and that I had to wait for a person called Julio to contact me, but he hasn't contacted me yet. I'm very disappointed with this matter, and I hope someone who read this reaches out to me and solve this issue.

Reinaldo Suarez Lariot 
Rating:
5.0

Customer did not leave a comment.

Edwin Brown 
Rating:
5.0

Excellent attention and service. Súper nice employees and very helphul

Mildred Rodriguez 
Rating:
3.0

No parking area

ANTONIO COLAS 
Rating:
5.0

Customer did not leave a comment.

Yamir Simon 
Rating:
5.0

Customer did not leave a comment.

Douglas Parker 
Rating:
4.0

Excellent

Charles Wright 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fernandez 
Rating:
4.0

Quickly processed my rental and return.

Robert Llodra 
Rating:
4.0

Customer did not leave a comment.

Reynaldo SaenzFuentes 
Rating:
5.0

Excellent customer service

JUAN FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Sebastian Brenner 
Rating:
5.0

Customer did not leave a comment.

Emilio Victores 
Rating:
5.0

Customer did not leave a comment.

Michelle Perez 
Rating:
5.0

So far so good. All went well and I like the return process very easy and efficient.

Andrew Banchs 
Rating:
5.0

i think her name was Alice, she was amazing, definitely coming back!!

Adonis Reyes 
Rating:
5.0

Tkssss

ARSELIO OSCAR gARCIA mARTIN 
Rating:
5.0

Customer did not leave a comment.

Hermis Moutardier 
Rating:
5.0

Customer did not leave a comment.

Keytlin Gomez 
Rating:
1.0

I got my equipment late no reply after I saw the site say 50 dollar reimbursement

Melanie Quinn 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA MAYER 
Rating:
1.0

Very bad experience. The van no cleanning The van smelled very bad and had a damaged tire sensor No recommended this location

Mairyn Jimenez 
Rating:
5.0

Employees are always cheerful and helpful.

margarita kurtz 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Saenz 
Rating:
5.0

Customer did not leave a comment.

Wilda Turenne 
Rating:
5.0

Customer did not leave a comment.

Roberto Marrero 
Rating:
5.0

Customer did not leave a comment.

Hugo Uribe 
Rating:
5.0

Love the customer Service @Value Store it was very friendly and smooth process to rent the Uhul

VERONICA FLERES 
Rating:
4.0

the girls at this location ARE ALL VERY YOUNG, and need to know that they should be going out to the Cargo Van with the Customer and making sure everything works correctly and is CLEAN inside. the issues we found A. (in the counsel where the cupholders are) some person spilt a pink milkshake that had hardened.. When they gave us the VAN it was still in there. B. Words on the dash "Rear Tire low Pressure" and then a ORANGE TRIDENT on the dash..ITS VERY scary driving this van on the highway with a low tire sensor staring at you in the dashboard. Tire Pressure Warning Light Indicator light means the pressure is low in one of your tires All the employees said that the tires are FINE AND That UHAUL is supposed to fix it.. Not them. I used to rent for 20 years at another company and the lady who took care of me would make sure everything was clean and worked perfectly.. why don't your employees do this too? the other cargo van i rented, had a broken hinge on its counsel and was never repaired.

EILEEN SEITZ 
Rating:
5.0

NA

Jennifer Taylor-Rolle 
Rating:
5.0

Foul odor in vehicle. Also, fuel level was far different than indicated on initial reservation contract. I called customer service and complained so the correct reading would be adjusted on my contract, but yet I was still charged. Not good.

Michael Clancy 
Rating:
5.0

Customer did not leave a comment.

CARLOS MENDOZA HERNANDEZ 
Rating:
5.0

Professional service.

Ernesto Rey 
Rating:
5.0

Good customer service 👍

LUIS GARCIA 
Rating:
5.0

Customer did not leave a comment.

laurent bernabeu 
Rating:
3.0

Customer did not leave a comment.

HERMES ARAUZ HERRERA 
Rating:
5.0

Customer did not leave a comment.

Felipe Sandoval 
Rating:
5.0

Excelente todo

Ruben Escobar 
Rating:
5.0

Customer did not leave a comment.

Eimee Fernandez 
Rating:
5.0

Customer did not leave a comment.

CESAR TRASOBARES 
Rating:
5.0

Customer did not leave a comment.

JONATHAN TAPIA 
Rating:
5.0

Customer did not leave a comment.

Christopher Bermudez 
Rating:
5.0

Customer did not leave a comment.

LAZARO CALA 
Rating:
1.0

The van I rented had a message on the screen about a low air tire so we couldn't check the millage. They charged me for 48 miles when I hardly drove 20. not cool

Yanai Nassar 
Rating:
5.0

Customer did not leave a comment.

KYLE CRAGO 
Rating:
5.0

Absolutely would recommend! The office was clean, staff was efficient, friendly and responsive. Everything went smoothly!

Robin Valdes 
Rating:
5.0

More parking spots.

NELSON RODRIGUEZ FERRAZ 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO GAMBOA VILLARROEL 
Rating:
5.0

I will surely come back if need a service that's how good it was very professional

JESUS GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

ANGELA VILA 
Rating:
5.0

Location and cleanliness was perfect buti don’t know why the company is charging me 2 periods time , I reserved for 6 hours and for some reason the system online shows for 2 hours , I picked up the van at 8 pm amd returned it at 1:37 am

John Trujillo 
Rating:
5.0

Customer did not leave a comment.

EILEEN SEITZ 
Rating:
5.0

Customer did not leave a comment.

Jobannes Cruz 
Rating:
5.0

Customer did not leave a comment.

TIRSO ARJONA 
Rating:
5.0

Louis, the store manager was great in my entire Uhaul rental process from the beginning to end.

LINDA GARTH CHAVARRIA 
Rating:
5.0

The best service in town

JORGE GONZALEZ GOMEZ 
Rating:
5.0

Customer did not leave a comment.

EILEEN SEITZ 
Rating:
5.0

Everything was great!

JESSICA MOLINA 
Rating:
5.0

Customer did not leave a comment.

ALBERTO SEQUEIROS 
Rating:
5.0

Customer did not leave a comment.

ARMANDO RIVERA SANTIAGO 
Rating:
5.0

Excelente gracias

Ruben Escobar 
Rating:
5.0

Customer did not leave a comment.

John Gargiulo 
Rating:
5.0

Customer did not leave a comment.

Fabricio Alves 
Rating:
5.0

Congratulations very good customer service

JOSE CADAVID 
Rating:
5.0

Great price

John Gargiulo 
Rating:
1.0

Very poor service. Asked About prices of the storage there guy told me to go look online. Also on returning with the equipment, I asked the employee if he could come out to inspect the vehicle, he told me no, at that they dont do that their and he'll do it later. Told him that I was uncomfortable with that and he still said no. and thats when I made a report to the Uhaul customer service. I'll never go to that location again.

Rico Olofin 
No reviews have been submitted for this location.

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