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Eddie S
Customer Reviews for Value Store It Seville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Still waiting for a credit claimed to my debit card of $10.26 for an overcharge of price per mile on the additional ran miles. Charged .99 cents when should have been .80 cents, the rate original charged on 2/29/24!
Jose OYour app/online reservation is a joke! O reserved the truck to be picked up at 3pm. I didn't actually get the code to key lockbox until almost 7pm! The app kept telling me they couldn't verify my location, yet I was sitting in the parking lot where the truck was! After 3 1/2 hours I was finally able to talk to a live person who could help me! I had to leave the app and log in to UHaul.com, was then able to send my picture and my driver's license, but was still not able to get the code for the lockbox! The lady finally gave me the code over the phone! After almost 4 hours I was finally able to get the key to the truck! In the time it took to get the truck, I could have been done moving what I had to move! Your system is TERRIBLY FLAWED! I will never use your system again! If I Ever use UHaul again, it would Only be in person! I believe I should be reimbursed for the rental fees for all the hassle I had to go through Just to pickup the truck!
Bruce FDespite having locations settings turned on for both the app and the web version, the mobile check in process to pick up the truck before office hours kept failing. It would not accept scans of the location barcode or let me move through the process. It took so long that it incurred another additional charge at a secondary uhaul location in order to have equipment long enough to move my items. I had to return this truck by 11:30 so I had to cut my usage short because of the faulty mobile process and purchase more rental equipment to finish the job. I'm so upset that this cost me more money when it shouldn't have.
Jeanna BShe was very nice
David KThe employee (Paula) was very polite and made the process very simple.
Christopher LFrank was very helpful, friendly, informative & displayed excellent customer service skills!
Andy LGreat service
Darlene Wthe blankets I ordered were not available
Terry Rgreat service, the car was clean and ready to drive, on a scale of 1 to 10, I give you 10+++++++Thank you
Wojciech DI have always enjoyed using Uhaul for moving, I’ve never had any issues at all, but this time particularly was the BEST experience ever!! The nice lady at this location really went above and beyond & her hard work is much appreciated!
Taylor DEasy check in/out process. I did it with a person there. Friendly services and great experience.
Rebecca PPaula was very helpful and pleasant. Location was extremely clean
paul mThe customer service at this location could have been better.
Eric M1) I had reserved a dolly on the phone with this location, along with the UHaul truck. When I arrived for the truck, the worker didn’t have the dolly out or make sure I picked up. I forgot the dolly and was big inconvenience. I realize I should have remembered as well, but it would have been good for the worker to see the reservation also had a Dolly included. And I PAID for the dolly, too, without even getting one. 2) lastly, the after-hours return was difficult and frustrating. It took me over a half hour to figure out and do. It would be better if like before you just leave the truck and put the key in box without having to watch an online video in a parking lot at night trying to do all of these steps. Possibly UHaul had a few trouble issues with returns before and so created this return application - but it’s very long and tedious. I will probably consider renting a truck from another company next time.
wayne hEven for as old as the truck was, yes it had an ashtray, the truck worked well.
Jon SMy original reservation was canceled when I arrived at the Sunset Point locxation located at 23917 US HWY 19 N in CLEARWATER. I even called uhaul and asked what time do they close as I was running late at 6:15ish and was told when I arrived that it cancelled at 5:15pm with no phone call to me out of courtesy. I would think the store would call to ask if it was still needed, nope. Even when I arrived I was told not professionally it's been canceled and nothing else was done to accommodate me. With a blank stare not knowing what to do at that time at night I just went to my car and called I uhaul. Made another reservation that I had ti drive out of my way to to pick up 24/7 share uhaul. Even that was a mess because the app would not accept my photos and it timed out which I had to call again and be transferred after being on hold and now I am two hours into no uhaul. I also wants able to move anything into storage unit bc it only open from 7am -10pm which forced me into even more money to rent for a second evening. Also I was told there was code sent to me to get into the climate controlled facility and I could not nor was it ever sent after speaking to uhaul on many occasions asking how the heck am I supposed to get into the unit once I am packed to empty truck to get it returned. I even opened a customer action file and no manager ever called me as I call led in several times waiting to be told "my managers said he is currently business but has been emailed my info and will call back" . I feel the second night rental should be reversed all charges. Horrible communication and experience was inconvenience full circle .
April SKeep being friendly and ahead of the curve. Wonderful experience!!!
Samuel WPaula and Jorge were awesome!
Jennifer AThe rep at Sunset and Us 19 location was so rude and unhelpful. I will never go back to this location.
nagy aPaula was amazing
Timothy C