Customer Reviews for Value Store It Self Storage
(Distribuidor de U-Haul del vecindario)

252 comentarios

500 S Andrews Ave   Pompano Beach, FL 33069

(954) 946-1320

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 946-1320

500 S Andrews Ave
Pompano Beach, FL 33069

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

El cliente no dejó un comentario.

Tashnekqua J. 
Clasificación:
5.0

Nothing, my transaction was perfect!

Wayne G. 
Clasificación:
3.0

Their terms isn't fair. I went for van which had an almost empty fuel, but I was told to refuel It to quarter Guage when returning else the fuel hold on my debit card won't be released. What I know is that when renting trucks from different companies, you usually return the fuel as it was or get charged for not refueling.

jameson I. 
Clasificación:
3.0

Staff was cold and seemed irritated to assist me. I was the only person there at opening. I reserved a hand truck on the original reservation and none were available at the location. Staff member didn't even apologize and said "you can try another location." When I called U-Haul to add time (to a daily rate) to accommodate for my lack of hand truck and additional labor time, I was told the price would be doubled for adding 1 hour. Van was not cleaned inside from prior renter. Windshield was filthy and no washer fluid. Back door lock on van was broken.

Stephen K. 
Clasificación:
5.0

very friendly service and super easy renting and dropping off. Thank you so much

Megan C. 
Clasificación:
5.0

Very clean and ran good on gas

rasheik S. 
Clasificación:
4.0

Acknowledge customers when they enter the store.

Barbara M. 
Clasificación:
3.0

I am having a discrepancy with the final statement. Uhaul is charging me for gas and I filled up to 3/8 of the tank before returns truck. I called this facility and they said they couldn't do anything.

Antonio A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
4.0

The return process left me a touch less confident than it should. It consisted of just handing the key to someone at the store who said, "we'll send you and email after we check the truck back in." It would have been better to have a receipt in hand when I left. Granted, it was right at Store Open, so the PCs might not have been fully spun up and ready to do this.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

Excellent start to finish!!

WAYNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos M. 
Clasificación:
1.0

STAY FAR AWAY FROM THIS LOCATION. They overcharged me a whole day with a dolly. I didn't even get to use. Nick the guy behind desk called me early morning to say I was late returning the truck and to return it asap . I advised I see a pending charge for second day, he states bring back the truck I'll take care of it ..Lies they hit my card with $145 on a $50 rental.. SCAMMERS reporting to All agencies ….

Johanna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE G. 
Clasificación:
5.0

Everything was great....no improvements needed

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Excelente

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Windows inside and outside weren't cleaned…hard to see at night. Mirrors weren't clean. Interior wasn't fully cleaned.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

irwin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN S. 
Clasificación:
5.0

Excellent experience.

JUSTINE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
3.0

Less instructions to do on your phone during check in/ check out

ALIYAH D. 
Clasificación:
5.0

This place was so clean and courteous! I went to the wrong location before I came here.. No one greeted me and after I stood there for at least 20 mins .. when someone got to me they said you're at the wrong place. ( mind you no one was in front of me) When I arrived at Value storage I was greeted immediately! They quickly took me through the process and I had a truck in less time then it took for me to stand ln line at the other place. I'm glad the other place sent me down the road and I found this place. A++. P.s it was so simple I was waiting for the scam... when I walked out I said so that's it? The sales man said yup that's it, here are the keys...

HEATHER B. 
Clasificación:
5.0

easy process to rent, friendly customer service and clean rental

VANESSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARRIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas T. 
Clasificación:
5.0

Great service. No complaints here

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faye S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

It took a while to get through the paperwork process. I would have liked to be in and out quicker.

RICHARD S. 
Clasificación:
5.0

Excellent truck and exceptional service

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUC B. 
Clasificación:
5.0

Awesome very friendly and helpful. Answered all our questions.Easy rental and return.

Georgia S. 
Clasificación:
5.0

Get a couple more vehicles in your inventory n y'all will be perfect

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
3.0

El cliente no dejó un comentario.

olivia J. 
Clasificación:
5.0

Customer service employee at pickup was wonderful! Very helpful and easy process

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERIBERTO R. 
Clasificación:
5.0

Very expensive. Too much for renting a truck. Will figure something else out in the future. Not worth it, misleading with the $19.99 rate on the marketing.

NEALE M. 
Clasificación:
5.0

The after hours key return location in the rear feels unsafe after dark

Orlirio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

August A. 
Clasificación:
5.0

I met a wonderful and very professional staff and the services was like magic. Just continue with your good works

Prosper A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willet R. 
Clasificación:
3.0

The counter worker that did my contract lied about the amount of fuel in the vehicle. I told her that when it moves, its not on the spot that was on my contract. I took pictures of course. She called her manager and FaceTime him, angling it so it looked like what she said. I took pics and the manager said just return it like how it is now. So I did and they charged me an extra $30. Both pics with milage visible (milage was also wrong) shows the same gas. The counter worker was rude, more worried about her hair (it started to sprinkle) and just walked away. I knew they were going to try to steal money from me. I have rented here 3 time and I will never rent from this place again. It was all good BUT for that lady. I would request my $30 back please because its pure theft. Especially considering I showed her and she clearly saw it. Maybe this is a common thing to try to get extra fees, but this is BS. Malik Leigh, Esq.

Marvin L. 
Clasificación:
5.0

The inside was clean except the windshield (inside), nothing more dangerous than a filthy windshield in the early morning and late day trying to drive with the glare! The outside of the truck was filthy and you can tell hasn't been cleaned in months! Other than that 

john A. 
Clasificación:
5.0

Front desk receptionist was very nice, very polite and professional. Office is clean and welcoming

janice P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn O. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROMAN R. 
Clasificación:
5.0

I drove the truck 47 total miles and put in 29.7 gallons of gas. That's just over a mile/ gallon. I did not notice gas tank level when I got in the truck initially, but think it was Not Full. I left the fuel receipt w uhaul rep.

Rex P. 
Clasificación:
5.0

The only problem was the lovely Young woman who checked me in had to go find a dolly and unfortunately one of the wheels on the dolly was flat other than that everything was amazing and your customer representative in the office Was super professional and super nice

Quinton G. 
Clasificación:
4.0

Person at the desk should be wearing disposable gloves.

CHAUNCEY H. 
Clasificación:
5.0

Very professional and excellent customer service!! Diana was great and very kind!! she deserves a raise!

Bayron R. 
Clasificación:
5.0

Absolutely positive experience. Painless process even with Covid regulations in place. Thank you for making a stressful move during COVID a bit easier on our family.

Ivan R. 
Clasificación:
4.0

The employees were very nice although 1 was not wearing a mask. The truck was filthy. I used a whole container of sanitizing wipes to clean the steering wheel it was disgusting. The truck steering was also very loose and did not stay in lane well I had to keep adjusting. Overall the truck was scary to drive for someone who doesnt drive a truck and not well cleaned in the cab for moving during a pandemic. I probably wouldnt have thought twice about the cleanliness of the cab if it werent for the virus. The building and inside were lovely and very clean.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave F. 
Clasificación:
5.0

The property manager was amazing brenda is her name

nikaela F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B. 
Clasificación:
5.0

Very good

Patti S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

transferring driver lic via text and over what seem to be an unsecure website NOT GOOD. VERY UPSET now moblie carrier has sittin on thier server.... no bueno i have already had identity theft in past. only bad part of this experience

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saurabh J. 
Clasificación:
5.0

The truck signals did not work ,very dangerous! The passenger front head light was out. This truck was obviously not maintained.

lisa R. 
Clasificación:
5.0

Front counter lady was amazing. Thank you all for the help.

Marvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe G. 
Clasificación:
5.0

Both the female and male staff at the storage place and U-Haul franchise were incredibly helpful and friendly I would do business with this location again.

Charlie H. 
Clasificación:
3.0

Uhaul moved the location of the truck pickup further then I scheduled it on the last minute. Now I had to drive further adding additional miles to my trip that I have to pay for and not receiving any credit back from Uhaul.

steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
1.0

I made an appointment for 9am which was confirmed. When I arrived I was told that the truck was here yet any that there was nothing else they could do. They had what turned out to be available trucks at the front which they never cared to offer instead. I called customer service as I waited over 45 mins for this truck. If it never arrived I would have been delayed even more. Customer service told me that I should qualify for the $50 reservation guarantee and to speak with the general manager at the location about it. The manager said to me “this is why we shouldn't do Uhaul and told me he doesn't know how to do that.” This is the worst type of customer service I have ever experienced.

Roneo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose D. 
Clasificación:
5.0

The location was well kept, friendly, kind and informative service.

Mohamed P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley H. 
Clasificación:
5.0

Just make sure that all the items reserved are in the truck. I really did appreciate that the customer service removed the charges for the missing equipment and the equipment that I didn't make use of as I requested with no hassle and no questions asked. That sort of service makes me more likely to use U-Haul again and especially with the self-service pickup option. It was a breeze.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene Y. 
Clasificación:
5.0

I am completely upset with my billing. I was overcharged.

Lashayla G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba