Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)

293 reviews

500 S Andrews Ave   Pompano Beach, FL 33069

(954) 946-1320

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(954) 946-1320

500 S Andrews Ave
Pompano Beach, FL 33069

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rosa Fitt 
Rating:
4.0

Improve software

Steve Brandt 
Rating:
5.0

Customer did not leave a comment.

nick pagano 
Rating:
5.0

Customer did not leave a comment.

nick pagano 
Rating:
5.0

very good services.

Somsak Moolsiri 
Rating:
5.0

Everything was great

Douglas Frens 
Rating:
5.0

Customer did not leave a comment.

CHANCE BALLEZA 
Rating:
5.0

Customer did not leave a comment.

brandi mccormick 
Rating:
5.0

Customer did not leave a comment.

brandi mccormick 
Rating:
4.0

Customer did not leave a comment.

Thomas Gwydir 
Rating:
5.0

Customer did not leave a comment.

BRANDI MCCORMICK 
Rating:
1.0

Was told one price and charged another. Then was told some BS scam about fuel and charged $32 even tho I only drove 4 miles. It’s a straight scam. Employees were rude. Do not rent from here unless you want to be lied to and overcharged

Mike Lipski 
Rating:
5.0

good service at the front desk

dimas henriquez 
Rating:
5.0

Customer did not leave a comment.

Hendrick Lopez 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS PAGANO 
Rating:
4.0

Customer did not leave a comment.

Sylvia Edwards 
Rating:
5.0

Customer did not leave a comment.

steven goldberg 
Rating:
5.0

Customer did not leave a comment.

brandi mccormick 
Rating:
5.0

I did not see a orange key drop off box as shown online so I put truck key in silver payment drop off box instead.

Elliott Watson 
Rating:
5.0

I picked up a 15 foot in closed to move my daughter. The truck full of small roaches! I had to go get roach spray to kill them before we could do anything. Every place that was sprayed( all rails, overhead voids, track for the door) produced live roaches. After closing up and leaving for 45 minutes, I came back out and checked for movement. Swept the entire truck and wipe down all flat areas. When we got to new place and started unloading I did see 2 walkers still alive but slow. I told the nice lady at the drop off and she said that she would report the truck and not rent again. I have a small business in Myrtle Beach and from time to time rent from my local UHaul company and have never see anything like this! So I’m not sure how this truck was inspected and sent out again? This is something that, as a company, you should follow up on fast.

Johnny Sanders 
Rating:
5.0

It was a very efficient process and the staff were amazingly professional. The app and online booking process accompanied by the service a pick up and drop off complimented each and worked in unison; efficient.

Brian Moore 
Rating:
3.0

Was not told about the broken driver door mirror which made for a hazard driving for lane change, noted to them when i pulled off lot, they advised they aware and a part on order but failed to tell me i was renting avtruck at full cost with a danger to drive of a broken mirror to see traffic, very annoying.

Anita Gehring 
Rating:
5.0

Very friendly agent at the counter He gave grade up on the truck ramp and explained how to return the key and gas refilling Thank you

Carl Kuveri 
Rating:
5.0

Customer did not leave a comment.

George Molinar 
Rating:
5.0

Customer did not leave a comment.

brandi mccormick 
Rating:
1.0

My guaranteed truck was not available. I had to go 10 miles further to another location and still was charged the extra miles. Upon return of the truck, I was billed an extra $50 because they read the odometer wrong (supposedly). I think they were trying to cheat me.

Barbara Zapata 
Rating:
5.0

Very professional and very cautious the manager runs a tight ship and keeps a very clean facility Nicholas Smith

Nicholas Smith 
Rating:
5.0

Customer did not leave a comment.

Jesse Basham 
Rating:
5.0

The staff at the location is really nice and pleasant

brandi mccormick 
Rating:
5.0

Great Customer Service

Latoya Wright 
Rating:
5.0

Very professional and helpful services. Thank you.

Elizete Fuentes 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS PAGANO 
Rating:
5.0

Customer did not leave a comment.

Keith Muller 
Rating:
5.0

Customer did not leave a comment.

Lauren Husbands 
Rating:
1.0

The truck didn’t work and the assistance when I got back was not friendly . She tried to check me out on her phone for 20 mins. I stood waiting in front of her for a really long time telling her how my truck wasn’t useable and what happened . She seemed apathetic. I had to get roadside to help late at night - and needed to extend the time since after roadside came I forgot the door didn’t work when unloading and had to get the truck back before 6 . The door not working meant I needed to go back to the storage to drop off stuff and use the other doors which was difficult . She was able to slam it shut . I asked for a receipt . I emailed the storage center and never got anything back. I explained that my email link ended up being a blank pdf and I needed to dispute it. The online rental took an hour on my phone . Thanks fully the tech support helped but that is well recorded that it kept kicking me out and I had to log in and re-register many time. I’m on hold right now for 25 mins … just bad

Christina rodriguez 
Rating:
4.0

The truck was an older truck, scratches and dents, and the back and cab of the truck had papers and dirt on the floor and in the overhead.

Erich Schilling 
Rating:
5.0

Very friendly and helpful. Would absolutely use this location again.

Thor Fayad 
Rating:
4.0

Customer did not leave a comment.

Mihai Petre 
Rating:
5.0

Customer did not leave a comment.

Walter Fabiszewski 
Rating:
1.0

The truck was full of roaches I literally couldn’t use it I spoke with the manager who didn’t offer any help or resolution and they charged me for insurance which I declined and wasn’t told they added it until I was charged

Lakeya Hobbs 
Rating:
4.0

Cargo space was cleaned but there was a lot of roaches.They should do some kind of pest control.

Surajit Baitalik 
Rating:
1.0

Customer did not leave a comment.

Tashnekqua Johnson 
Rating:
5.0

Nothing, my transaction was perfect!

Wayne Gagne 
Rating:
3.0

Their terms isn't fair. I went for van which had an almost empty fuel, but I was told to refuel It to quarter Guage when returning else the fuel hold on my debit card won't be released. What I know is that when renting trucks from different companies, you usually return the fuel as it was or get charged for not refueling.

jameson issaka 
Rating:
3.0

Staff was cold and seemed irritated to assist me. I was the only person there at opening. I reserved a hand truck on the original reservation and none were available at the location. Staff member didn't even apologize and said "you can try another location." When I called U-Haul to add time (to a daily rate) to accommodate for my lack of hand truck and additional labor time, I was told the price would be doubled for adding 1 hour. Van was not cleaned inside from prior renter. Windshield was filthy and no washer fluid. Back door lock on van was broken.

Stephen Klein 
Rating:
5.0

very friendly service and super easy renting and dropping off. Thank you so much

Megan Cimino 
Rating:
5.0

Very clean and ran good on gas

rasheik simmons 
Rating:
4.0

Acknowledge customers when they enter the store.

Barbara maverick 
Rating:
3.0

I am having a discrepancy with the final statement. Uhaul is charging me for gas and I filled up to 3/8 of the tank before returns truck. I called this facility and they said they couldn’t do anything.

Antonio Aragon 
Rating:
3.0

Customer did not leave a comment.

Donald Hyslop 
Rating:
4.0

The return process left me a touch less confident than it should. It consisted of just handing the key to someone at the store who said, "we'll send you and email after we check the truck back in." It would have been better to have a receipt in hand when I left. Granted, it was right at Store Open, so the PCs might not have been fully spun up and ready to do this.

James Brevard 
Rating:
5.0

Customer did not leave a comment.

Wayne Gagne 
Rating:
5.0

Excellent start to finish!!

WAYNE GAGNE 
Rating:
5.0

Customer did not leave a comment.

carlos maza 
Rating:
1.0

STAY FAR AWAY FROM THIS LOCATION. They overcharged me a whole day with a dolly. I didn’t even get to use. Nick the guy behind desk called me early morning to say I was late returning the truck and to return it asap . I advised I see a pending charge for second day, he states bring back the truck I’ll take care of it ..Lies they hit my card with $145 on a $50 rental.. SCAMMERS reporting to All agencies ….

Johanna Delgado 
Rating:
5.0

Customer did not leave a comment.

PATRICK COMMOCK 
Rating:
5.0

Customer did not leave a comment.

WAYNE GAGNE 
Rating:
5.0

Everything was great....no improvements needed

SCOTT RAND 
Rating:
5.0

Customer did not leave a comment.

MARIA ARBULU 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MORTON 
Rating:
5.0

Excellent

Wayne Gagne 
Rating:
5.0

Customer did not leave a comment.

Robert Elliott 
Rating:
5.0

Windows inside and outside weren’t cleaned…hard to see at night. Mirrors weren’t clean. Interior wasn’t fully cleaned.

ROBIN MERRILL 
Rating:
5.0

Customer did not leave a comment.

michael thacker 
Rating:
5.0

Customer did not leave a comment.

irwin block 
Rating:
4.0

Customer did not leave a comment.

KATHRYN SNYDER RODRIGUEZ 
Rating:
5.0

Excellent experience.

JUSTINE VISHNESKY 
Rating:
5.0

Customer did not leave a comment.

JOHN PESAVAGE 
Rating:
5.0

Customer did not leave a comment.

Gary Lowy 
Rating:
3.0

Less instructions to do on your phone during check in/ check out

ALIYAH DIPALMA 
Rating:
5.0

This place was so clean and courteous! I went to the wrong location before I came here.. No one greeted me and after I stood there for at least 20 mins .. when someone got to me they said you're at the wrong place. ( mind you no one was in front of me) When I arrived at Value storage I was greeted immediately! They quickly took me through the process and I had a truck in less time then it took for me to stand ln line at the other place. I'm glad the other place sent me down the road and I found this place. A++. P.s it was so simple I was waiting for the scam... when I walked out I said so that's it? The sales man said yup that's it, here are the keys...

HEATHER BECKHANS 
Rating:
5.0

easy process to rent, friendly customer service and clean rental

VANESSA PALMER 
Rating:
5.0

Customer did not leave a comment.

ARRIA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Cassandra Latson 
Rating:
5.0

Customer did not leave a comment.

JOHN PESAVAGE 
Rating:
5.0

Customer did not leave a comment.

JOSE VERGAS CRESPO 
Rating:
5.0

Customer did not leave a comment.

Lucas Toledo 
Rating:
5.0

Great service. No complaints here

Frank Morris 
Rating:
5.0

Customer did not leave a comment.

Faye Siegel-Bergman 
Rating:
4.0

Customer did not leave a comment.

John Cutrone 
Rating:
5.0

Customer did not leave a comment.

Cindy Sirois 
Rating:
5.0

It took a while to get through the paperwork process. I would have liked to be in and out quicker.

RICHARD SINGLETARY 
Rating:
5.0

Excellent truck and exceptional service

JASON SILENCE 
Rating:
5.0

Customer did not leave a comment.

LUC BLANCHARD 
Rating:
5.0

Awesome very friendly and helpful. Answered all our questions.Easy rental and return.

Georgia Swan 
Rating:
5.0

Get a couple more vehicles in your inventory n y'all will be perfect

Anthony Milner 
Rating:
5.0

Customer did not leave a comment.

ALFONSO GIL FORTOUL GANTEAUM 
Rating:
5.0

Customer did not leave a comment.

Carlos Mcneeley 
Rating:
3.0

Customer did not leave a comment.

olivia joboham 
Rating:
5.0

Customer service employee at pickup was wonderful! Very helpful and easy process

Robert Bauer 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO RUIZ 
Rating:
5.0

Very expensive. Too much for renting a truck. Will figure something else out in the future. Not worth it, misleading with the $19.99 rate on the marketing.

NEALE MCQUOID 
Rating:
5.0

The after hours key return location in the rear feels unsafe after dark

Orlirio Gomez 
Rating:
5.0

Customer did not leave a comment.

DANIEL REYES 
Rating:
5.0

Customer did not leave a comment.

James Whiddon 
Rating:
4.0

Customer did not leave a comment.

jacqueline reed 
Rating:
5.0

Customer did not leave a comment.

August Azzarello 
Rating:
5.0

I met a wonderful and very professional staff and the services was like magic. Just continue with your good works

Prosper Agoha 
Rating:
5.0

Customer did not leave a comment.

Willet Roker 
Rating:
3.0

The counter worker that did my contract lied about the amount of fuel in the vehicle. I told her that when it moves, its not on the spot that was on my contract. I took pictures of course. She called her manager and FaceTime him, angling it so it looked like what she said. I took pics and the manager said just return it like how it is now. So I did and they charged me an extra $30. Both pics with milage visible (milage was also wrong) shows the same gas. The counter worker was rude, more worried about her hair (it started to sprinkle) and just walked away. I knew they were going to try to steal money from me. I have rented here 3 time and I will never rent from this place again. It was all good BUT for that lady. I would request my $30 back please because its pure theft. Especially considering I showed her and she clearly saw it. Maybe this is a common thing to try to get extra fees, but this is BS. Malik Leigh, Esq.

Marvin Leigh 
No reviews have been submitted for this location.

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