Customer Reviews for Value Store It 11
(U-Haul Neighborhood Dealer)

1,560 reviews

8500 W McNab Rd   North Lauderdale, FL 33068

(954) 597-1618

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(954) 597-1618

8500 W McNab Rd
North Lauderdale, FL 33068

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was not satisfied at all and when I requested any sort of compensation for my inconvenience it was disregarded.

Alexis Chen 
Rating:
5.0

Customer did not leave a comment.

Latasha Pickett 
Rating:
5.0

Customer did not leave a comment.

TUDY GRANT 
Rating:
1.0

I RENTED A UHAUL TRUCK FROM A THIRD PARTS WHO WAS VERY DISRESPECTFUL AND RUDE DURING TO WHOLE TRANSACTION AFTER RETURNING THE EQUIPMENT I WAS OVERCHARGED DELIBERATELY SO IF YOU ARE CONDONING THIS TYPE OF BEHAVIOR WITH YOUR BRAND THIS IS NOT GOOD FOR YOUR BRAND

ANDRE BROWN 
Rating:
5.0

I use this location all the time for my work needs. They have excellent customer service! Very efficient and clean!

Bobby Crume 
Rating:
2.0

I return it the same day I used it which is Saturday (3/2) around 7pm. I checked it in with my cell phone... and I didn't use that much milage on it.

Priscilla Williams 
Rating:
5.0

Customer did not leave a comment.

Gladston Green 
Rating:
5.0

Thanks again

Jolia Beharry 
Rating:
5.0

Customer did not leave a comment.

Amed Barrera 
Rating:
5.0

Customer did not leave a comment.

Francisco Ramirez 
Rating:
5.0

Great Customer service and fast process when picking and returning

Calvin Williams 
Rating:
5.0

Thanks

CLAUDIO NUMERIANO 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE ESLAVA 
Rating:
5.0

Customer did not leave a comment.

Dianne Davidson 
Rating:
5.0

Everything was great and ran smoothly from the time of pick up to the time of drop off.

Nadege Alexandre 
Rating:
5.0

Customer did not leave a comment.

norman king 
Rating:
5.0

I believe I was charged or gas, but I returned the truck with the exact same level when it was delivered to me.

PIERRE CABRAL 
Rating:
5.0

VERY easy to rent and excellent customer service.

Shannon Atwell 
Rating:
5.0

Excellent customer service and experience

Calvin Williams 
Rating:
5.0

Customer did not leave a comment.

Youselande Delva 
Rating:
5.0

Staff was very nice at the location and when calling the toll free number. The whole process was very easy.

Patricia Tinker 
Rating:
1.0

Representative was rude and disrespectful . he made it clear to us that his location was not uhaul property so the luxuries that came with uhaul they don't provide it ..

andre brown 
Rating:
5.0

Customer did not leave a comment.

Jason Francois 
Rating:
5.0

My reservation was approved and vehicle was ready to go. Appreciate the customer service care.

Calvin Williams 
Rating:
5.0

Customer did not leave a comment.

EDINSON LOPEZ 
Rating:
1.0

Worst customer experience! Breach of contract!. Don’t give a fuck about paying customers! . You work for me! , the consumer!!!. Now a days business owners have no heart or sympathy!! Especially if it’s your business inconvenience!!!. Disgusting and tasteless!! I pray I’m able to purchase my own truck so u would Never add value to your business! !! My name is Loudia Osias my number is (954)760-1868 also think twice on the third party storage company’s that rent your Uhaul trucks! Extremely unprofessional! They NEVER EVER ANSWER the business phone!!! Then when you advise them “the black dude with the wavys said “oh well on the receipt our number is on there” no duh sher fucking Loc!! That’s the number I called over 50x! So you know how frustrating it is! The rent , pay for an item that’s not operating correctly?!! I can’t drive the damn truck! The lights not operating!!! So I don’t get compensated for 4+ hours I wasn’t able to use what I paid for! I didn’t get a full 24hrs!!! I’m definitely going to endorse this bill !!!

Loudia Osias 
Rating:
5.0

Very good

SCOTT ELLIOTT 
Rating:
5.0

Although the truck was inspected august of 2023, it is in horrible condition mechanically. The front end needs major work as it was all over the road. This needs to be addressed as it is a liability to the company, you cannot rent an unsafe vehicle to customers. At some point I’m time if these concern are not addressed, I haul will be sued.

Tevin-Junior Williams 
Rating:
5.0

Muy satisfecho con la atención y el aquipo rentado

Ernesto Tapanes 
Rating:
5.0

Excellent service

Gabriel Acosta 
Rating:
4.0

A salesman that helped me was very knowledgeable and nice will be doing more business there again

Jeffrey Gaither 
Rating:
2.0

The truck was not in good condition difficult to drive. Rail was not coming out .

Cherly Lopez 
Rating:
5.0

This is the best U-Haul facility in Broward County. Always friendly service, clean vehicles and well maintained.

Mary Crow 
Rating:
3.0

Customer did not leave a comment.

EON PINDAR 
Rating:
3.0

Customer did not leave a comment.

FELECIA BROWN 
Rating:
5.0

Improve the uhaul app, it's horrible; it barely worked when i checked in for the truck.it didn't work at all when i returned the truck so I just took pictures and put the keys in the drop box; good thing the faculty is great and took care of it for me when they get there in the morning.

Alfonso Dixon 
Rating:
5.0

Excellent Customer Service

Joseph Reynald 
Rating:
3.0

Customer did not leave a comment.

Yazmin Garcia 
Rating:
5.0

Customer did not leave a comment.

Abraham Levy 
Rating:
5.0

My experience with the staff was excellent. Very receptive. Went above and beyond with my needs including leaving leeway for either extending my rental if necessary. They even let me borrow a lock for one overnight stay. Complementary water was also a nice touch. My only issue I had was having to use the app to return the truck earlier than I expected. It was a bit tedious however the phone service people did for a nice job in talking me through some unexpected technical issues. Overall a great experience. I would absolutely use them again without hesitation.

David Seidner 
Rating:
5.0

Customer did not leave a comment.

JUNIOR FRANCOIS 
Rating:
5.0

Customer did not leave a comment.

Jean Payen 
Rating:
4.0

The equipment had just been turned in from the previous customer and there was not time to have it swept out.

RAUL BLANCO 
Rating:
4.0

Customer did not leave a comment.

DONALD FORREST 
Rating:
5.0

To me it’s all good

Jermaine Buchanan 
Rating:
5.0

Customer did not leave a comment.

Sanite Ermat 
Rating:
5.0

Ok

dairon nunez 
Rating:
5.0

Excellent!!

Laura Jean 
Rating:
5.0

Customer did not leave a comment.

EARLE CLAWSON 
Rating:
5.0

Customer did not leave a comment.

Carmelle Chancy 
Rating:
5.0

Customer did not leave a comment.

Sherrela Gill 
Rating:
5.0

They were roaches in the truck ... Also the tail pipe almost took my knee off, very painful thought I broke it

Paulette Green 
Rating:
5.0

Customer did not leave a comment.

Petal sinclair 
Rating:
5.0

Dgtegrf

HOWARD BOWEN 
Rating:
5.0

Customer did not leave a comment.

Awais Ali 
Rating:
4.0

Customer did not leave a comment.

Sekennia Louis 
Rating:
5.0

I appreciate the customer service and support representative Johnny was very professional and knowledgeable regarding availability and services!!! I also noticed the team work and communication between other staff assisting and assured vehicle ready w/ equipment!!! Thank you very much Extra patience was appreciated!!!

Beverly Drouillard 
Rating:
4.0

Customer did not leave a comment.

Carlos Velasco 
Rating:
5.0

Nothing the staff there was very excellent

Rene Daniel 
Rating:
5.0

I had a personal problem come up the nite before & Ur staff Was very accommodate. Thx

lori dillahunt 
Rating:
5.0

Customer did not leave a comment.

Miguel Rivera 
Rating:
5.0

Everything just right

Anthony Washington 
Rating:
5.0

Very courteous representative.

Stanley Samuels 
Rating:
5.0

Customer did not leave a comment.

AShley Predelus 
Rating:
5.0

Great customer service

Regina Burch 
Rating:
5.0

Customer did not leave a comment.

David Rosas 
Rating:
4.0

Customer did not leave a comment.

Tana Allen 
Rating:
5.0

G

HOWARD BOWEN 
Rating:
5.0

Customer did not leave a comment.

Carlos Santana 
Rating:
5.0

Friendly and helpful staff. Would definitely go back.

Kevin Aniunas 
Rating:
5.0

The guy was fast and sweet

Sarah Scott 
Rating:
5.0

One of the German I don’t know his name and he have a nice service, and I told my friend they got to the location for rent from the location in In McNab for rent in your truck and thank you for your service so much

Muhammed Elnasser 
Rating:
5.0

Customer did not leave a comment.

Christopher Baumunk 
Rating:
5.0

The entire transaction was very speedy & professional.Grest customer service

LAURENCE CAMPBELL 
Rating:
5.0

Service was efficient and professional.

Deborah Legister 
Rating:
5.0

Very well 👍🏻

JUAN RAMOS 
Rating:
5.0

Great service and professional staff, however, equipment was not clean. Had to broom away dirt and other debris from the bed of the trailer. Not useable to transport furniture in the condition received. Otherwise great service.

ERNESTO PEREZ 
Rating:
5.0

Customer did not leave a comment.

Latika Maddox 
Rating:
5.0

Customer did not leave a comment.

Trevice Lee-Williams 
Rating:
5.0

Customer did not leave a comment.

Elias Said 
Rating:
5.0

Nothing experience was great

April Ware 
Rating:
5.0

Please check the tire on the passenger side.. had to add some air on my way back from returning the uhual but other than that things were ok

Woodlyne Lareche 
Rating:
5.0

Exelenes servicio, atención ingles y español fundamental, muy recomendable como siempre..

Juan Gordillo 
Rating:
5.0

Customer did not leave a comment.

Andrew Pradhan 
Rating:
4.0

Customer did not leave a comment.

Wayn Ross 
Rating:
5.0

Customer did not leave a comment.

Napoleon Robinson 
Rating:
5.0

Trucks just old, latch on back was rusted and hard to use had to apply some WD 49 ourselves to get latch to close, door kept opening when driving

Ellen Rondino 
Rating:
5.0

The attendant was very courteous and expressed clearly to the present people what the availability was. He even helped customers with no reservation, gave suggestions of other locations to go. I had an amazing experience. I didn't feel stressed with the return of the truck. Thank you! :-)

Miosotis Vazquez 
Rating:
5.0

Customer did not leave a comment.

Anthony Benendetto 
Rating:
5.0

Customer did not leave a comment.

brittney lake 
Rating:
4.0

Customer did not leave a comment.

Joseph Simone 
Rating:
5.0

Customer did not leave a comment.

Terry McDonald 
Rating:
5.0

Very friendly courteous service.

Tony Mahadeo 
Rating:
5.0

N/A

Jacqueline Noel 
Rating:
1.0

The truck had ants and cockatoaches everywhere.

Aaron OKeefe 
Rating:
5.0

I’m going to use this location in the future

LAVERN WILSON 
Rating:
5.0

Alignment needs to be done. Truck pulls to the right.

Peggy Leroy 
Rating:
5.0

Very nice people

Shantai Jackson 
Rating:
5.0

Great service & it was fast in and out.

ASHLEY FINLEY 
Rating:
5.0

Customer did not leave a comment.

Carlos Honore 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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