El cliente no dejó un comentario.Erickson M.
Customer Reviews for Value Plus of Illinois Inc
(Distribuidor de U-Haul del vecindario)
Rockford, IL 61108
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 9 a. m. - 12 p. m.
- 7/4/2022: cerrado
- 11/24/2022: cerrado
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.maribel S.
El cliente no dejó un comentario.Erin L.
You were very friendly n help me . I would not change anything. Will rent again from you n let my family know.bill M.
El cliente no dejó un comentario.Steve F.
El cliente no dejó un comentario.Mete K.
El cliente no dejó un comentario.Bennie B.
El cliente no dejó un comentario.Leila M.
Vehicle wasn't clean but didn't bother me just letting you know but was a good experience thank youmichael H.
El cliente no dejó un comentario.Vlad H.
El cliente no dejó un comentario.Lawrence F.
Very friendly n works on making sure you have everything you need I will continue using there service .Bryant L.
El cliente no dejó un comentario.Holly P.
El cliente no dejó un comentario.tim P.
El cliente no dejó un comentario.Ana H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Karen V.
I have already sent a response saying that this email is not the correct one. I can't rate your service drive I'm not the one who rented a vehicleMeg R.
El cliente no dejó un comentario.Clifford S.
The cab had a bad odor and the Tran y was going out. Other than that all was good.Anita G.
El cliente no dejó un comentario.Brad T.
El cliente no dejó un comentario.Cassandra P.
El cliente no dejó un comentario.cristina L.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.John P.
Personable. Efficient.Bernadette C.
Great customer service! Clean equipment!Tewodros G.
El cliente no dejó un comentario.dunsy H.
El cliente no dejó un comentario.Sonethap S.
El cliente no dejó un comentario.Leah Y.
Needs more parking spacesDonna C.
El cliente no dejó un comentario.Kirsten H.
El cliente no dejó un comentario.Dennis B.
Clean the vehicles. There was garbage in the truck when I picked it up and it smelled like cigarette smoke inside.Joshua L.
Overall a very good experience.David S.
El cliente no dejó un comentario.JOSH R.
Quick and easy service. Friendly staff. Would Recommend.Ahsen H.
Great service. The guy working the day of pick up (sorry I did not catch is name) was super helpful and friendly.Jennifer A.
El cliente no dejó un comentario.William W.
The location was fine and everything was set for me to take and return the truck outside of regular hours. My only complaint would be the u-haul app. It would not let me upload a photo tat checkout so I was unable to complete the checkout process.Andrew M.
Diego was an absolute delight. He was very friendly, informative and helpful. This kid deserves a raise!Tiffany J.
El cliente no dejó un comentario.Manikandan D.
El cliente no dejó un comentario.Deborah W.
Heavy smoke smell in U-HaulKevin C.
Picking vehicle up and having to pulling it out from the back of the building had me puzzled but satisfied.Antone A.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Nancy R.
It was great! I got just what I needed and, the staff was very helpful!Edith W.
Should have reduced my charges a little because I returned it in 7 hours instead of 24 hours.Jeffrey B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Stephanie O.
El cliente no dejó un comentario.GHANSHYAM P.
El cliente no dejó un comentario.Bennie B.
El cliente no dejó un comentario.Tim C.
El cliente no dejó un comentario.Gain L.
El cliente no dejó un comentario.Ana H.
El cliente no dejó un comentario.DONN E.
Excellent service. Great value!Jake H.
El cliente no dejó un comentario.Jakob H.
I wanted to pick the haul up in loves park which is closer to my house. I specifically called and asked for this location. Two hours before I was supposed to pick it up they changed me to a location which was 30 minutes from my house. So I had to drive 30 minutes each way to pick it up and drop off. Not very good customer service on scheduling. They could have called me first. It was a big waste of my time.ANDREA H.
Customer service was great. Everything met or exceeded our expectations. Our vehicle towed my sons car without any problem. Very smooth ride towing my sons SUV. Thank you again!Jennifer M.
El cliente no dejó un comentario.DOROTHY P.
El cliente no dejó un comentario.Brandy C.
El cliente no dejó un comentario.Latrese L.
Great location. Staff were very informative and friendly. I would definitely recommend this location for all your uhaul needs.ROBERT B.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.MATTHEW L.
This location was NOT what we booked nor was it the location you confirmed for us. Our location was supposed to be U-Stor It at 4850 N. Main in Rockford, IL. When we got to the N. Main location, they said they didn't have any trucks and sent us 20 minutes away. The E. State location then had a long line. Your mistake cost us an hour of our limited move time. We are extremely frustrated.TIMOTHY F.
We had problems with the windshield wipersPARIS G.
Improve the uhaul check out and in app for end-users. It's buggy for the rental places who check out the items, and the renters trying to check in. Also, I attempted to rent a trailer from another location. It had trailer brake issues. The roadside assistance could not even find any record that I had the trailer(read him two different numbers on my contract) and pushed me off to a scheduling person who then pushed me off to the rental place I Limped the trailer back to. They had to call the schedule person back to figure out where I could get another trailer. Everything seemed very disorganized. I waisted alot of time and was frustrated with the experience. The value plus rental place was a good experience.GERALD R.
Everything was great until I got charged an extra $100 and no one from the store understands why. And no one from the store said anything about a deposit.SAMANTHA D.
Extraordinario servicio al clienteANTOINETTE S.
Always a good experience.DEBORAH W.
Very professional workers and extremely helpful in front house and back house ( young man even helped hook up w/a smile ) . Very polite on both ends âï¸âï¸âï¸âï¸âï¸JAMES D.
Driver's side door needed repair. Unit was obviously cleaned before rental. Young man who was running the location was very considerate, friendly and timely.PAUL K.
Keep it as efficient and friendly as we experiencedGERMAINE N.
The people and equipment were fin, but the building and location are not nice and easy to work with.CHAD N.
Everything was great thank you uhal for your service .BENNIE B.
Better maintenance and stop stealing money because I was told I was to receive a discount if I return the truck with more then a quarter tank of gas and when I returned the car you guys charged me $3 moreLARRY C.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Lawanda R.
El cliente no dejó un comentario.KEVIN P.
They were very nice and helpful funny as well ...DELORES D.
Very easy transaction and a very good experience overall.Keith K.
This was an incredible experience. Moving is full of anxiety as it is, and the team at this location did a great job and making sure that the truck I needed was ready and able to do the job. Thanks so much!SHAWN B.
Nothing at all everything's great.HEITSON N.
Will rent again thank youSHEILA T.
El cliente no dejó un comentario.ANTHONY T.
El cliente no dejó un comentario.SANDRA C.
El cliente no dejó un comentario.ANTHONY V.
El cliente no dejó un comentario.MICHAEL M.
The staff were very accommodating. I can't think of anything that could have been done any better..STUART N.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.LILIA R.
Good customer service. But had a tire blow out on my auto transport and waited on the side of the highway for over four hours.NINA P.
Really really wonderful. Thank you so much. Guys that helped us were great. I would recommend a note in truck that says 1/4 tank = 10 gallons so we could judge how much gas to put in the truck. Thanks. JTDENNIS T.
El cliente no dejó un comentario.HERBERT E.
El cliente no dejó un comentario.BRIAN R.
El cliente no dejó un comentario.GENEVA S.
We rented the truck to be picked up and ready at 8:00 am. On a very tight schedule. We got there and the truck wasn't even there. It came 30 minutes late, not cleaned. The boy said he swept it but he didn't. My husband had to clean , sweep it out. Now running very late by an hour late . We will never rent from uhaul again. Tried several times to ask to speak to the boss. The young man spoke to him on the phone 3 times. Would not let us speak to him. The person who brought the truck back didn't even apologize. We asked for some kind of refund. $50. Very small insignificant refund. Terrible! Awful!CURTIS H.