Customer Reviews for Value Home Furniture
(U-Haul Neighborhood Dealer)

259 reviews

6701 S Western Ave   Chicago, IL 60636

(773) 753-0505

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 753-0505

6701 S Western Ave
Chicago, IL 60636

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kimori allen 
Rating:
1.0

Truck was dirty and running rough exhaust muffler needs clamps

Andy Flores 
Rating:
5.0

Nothing. Everything was cool.

Latitia Goins 
Rating:
5.0

Customer did not leave a comment.

walid abukhadija 
Rating:
5.0

Customer did not leave a comment.

mohammad Suleiman 
Rating:
5.0

Customer did not leave a comment.

angela williams 
Rating:
5.0

Customer did not leave a comment.

tiffany carney 
Rating:
5.0

Customer did not leave a comment.

jonathn perry 
Rating:
5.0

Nothing

Darren Stewart 
Rating:
5.0

Customer did not leave a comment.

jonathan perry 
Rating:
5.0

Everything is already handled accordingly for each customer that visits this store.

deseraie maddox 
Rating:
5.0

Customer did not leave a comment.

JAMES CARPENTER 
Rating:
5.0

Customer did not leave a comment.

michael Matthews 
Rating:
1.0

I don’t ask for a coverage and they automatically add the for service !!

Trevor Woods 
Rating:
5.0

Customer did not leave a comment.

Clyde Walker 
Rating:
4.0

Customer did not leave a comment.

DE LENEICE CALHOUN 
Rating:
5.0

Customer did not leave a comment.

Derek Alnaser 
Rating:
5.0

Customer did not leave a comment.

kinta walker 
Rating:
5.0

There is no need for improvements. The customer services was AWESOME!!!

Mona Eagle 
Rating:
5.0

Customer did not leave a comment.

jorge valle 
Rating:
3.0

I don't understand the overnight charge of $20 dollars. From where's coming.

ROSA SALGADO 
Rating:
2.0

I was not told that rental Fee for the weekend doubles. I will not be back to rent from this company.

Ametra Harris 
Rating:
3.0

Customer did not leave a comment.

Brigette Cofield 
Rating:
5.0

Customer did not leave a comment.

Cottion Riley 
Rating:
5.0

Customer did not leave a comment.

Bryan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

esteban castillo 
Rating:
5.0

Customer did not leave a comment.

Tamika Gayden 
Rating:
1.0

This was worse experience I’ve ever had and I will never rent from this location again. My money was stolen my Uhaul charging me a charge that was uncalled for and ridiculous. I own a moving company and I will never provide services for that area ether. I’m reconsidering my involvement with the company as a whole.

Ryan Robinson 
Rating:
4.0

Customer did not leave a comment.

LISA BROWN 
Rating:
3.0

Customer did not leave a comment.

Daniel Mcgee 
Rating:
5.0

At this U-Haul location the staff were very nice and helpful. I would recommend this location. You can also shop for home furnishings while you are here.

Earlene Rhodes 
Rating:
4.0

Customer did not leave a comment.

David Haywood 
Rating:
5.0

None

LISA BROWN 
Rating:
5.0

Customer did not leave a comment.

IDA IRIONS 
Rating:
4.0

Customer did not leave a comment.

Kamilah Couch 
Rating:
1.0

This location is 45 minute drive farther than where i reserved. They did not have packing materials inorderd bc they dont have any. Had to spend another 30 minutes to drive to a store that did. Steering wheel at 2 oclock instead of 12. Right rear wheel had to be replaced next morning during load - had expensive team of 4 movers on a break to allow mechanics to fix adding $250 expenses bc lost time.

Mark Dixon 
Rating:
3.0

This location & others as well, but this location ALWAYS putting on extra charges or something the not accurate.

timothy jones 
Rating:
5.0

Customer did not leave a comment.

FREDERICK EASTMOND 
Rating:
5.0

Everting was excellent

teresa cottrell 
Rating:
1.0

Customer did not leave a comment.

Maurice Coursey 
Rating:
5.0

The customer service was outstanding. I truly appreciated the services.

William Nelson 
Rating:
5.0

Customer did not leave a comment.

dana mitchell 
Rating:
5.0

Customer did not leave a comment.

lawrence womack 
Rating:
5.0

Just continue your great customer service, and the truck was clean with great a.c.

Effrem Alexander 
Rating:
5.0

Very good

Leopoldo Alejandre 
Rating:
5.0

Nice vehicle, good customer service.

Keith Wilborn 
Rating:
5.0

Customer did not leave a comment.

ebony allen 
Rating:
5.0

Customer did not leave a comment.

Anthony Robinson 
Rating:
2.0

What you can do to improve to make sure your fuel tank is at least on half of tank and also when you ask for a dolly and it says that it's in stock to make sure it actually is

Savannah Fowler 
Rating:
5.0

Customer did not leave a comment.

Terri McGee 
Rating:
1.0

Don’t shop here.

Whitley Baggett 
Rating:
5.0

Customer did not leave a comment.

Donnell Sykes 
Rating:
2.0

The cost wasn't clear, in addition to this I was charged the same price for an eight hour reservation that I would have been charged for a 24 hour reservation. Between the ambiguous rental charges, unclean truck and not so warm customer experience I will be choosing another brand next go round.

Patrick Williams 
Rating:
5.0

CLEAN THE VAN

KIMBERLY FLETCHER 
Rating:
1.0

Lazy, poor service and dingy 10 out of 10 DONT RECOMMEND.

Eshantae Frazier 
Rating:
5.0

Customer did not leave a comment.

Natalie Rochelle Noble 
Rating:
5.0

Great staff. Took care of all the paperwork in a few minutes.

FRANK LELLO 
Rating:
3.0

Customer did not leave a comment.

JIMMIE DUNLAP 
Rating:
5.0

Customer did not leave a comment.

EBONY CAIN 
Rating:
5.0

I love the service. The young lady made it happen for us. She fixed the schedule and made my day

SUNNI POWELL 
Rating:
5.0

The sales associate was very professional and supportive. Only concern, I needed the rental before 10:00 am.

John Chisum 
Rating:
4.0

Customer did not leave a comment.

Carlos Rivera 
Rating:
5.0

Staff was very nice and Cordial ..

BRENDA MAYS 
Rating:
5.0

Customer did not leave a comment.

tracy williams 
Rating:
4.0

Customer did not leave a comment.

Patrice Russell 
Rating:
5.0

Clean and sanitize the equipment before use.

ANTHONY JENKINS 
Rating:
1.0

Rented me a van truck that smelled like dog poo. Hair was all over the seats. Im allergic to dogs cats. I call her to tell her she admitted to know about the smell. I really needed this van. Upon return she told me she wasn't giving me a refund. The truck smelled fine now. You know I was upset. Im not expecting free but I should've been compensated in a way you'd want me to come back and give better reviews. Her attitude was so what. Not cool

Shirley Robinson 
Rating:
4.0

Desk people are friendly & professional. Great place for U-haul truck rentals.

Ivanhoe Hall 
Rating:
1.0

I was charged for gas we put back in and the mileage they charge me for was complete wrong

RHONDA DAVIS 
Rating:
5.0

Customer did not leave a comment.

FLOYD MANNING 
Rating:
5.0

The service served my needs excellent.

ROOSEVELT YOUNG 
Rating:
5.0

Customer did not leave a comment.

Jesus Hernandez 
Rating:
5.0

Customer did not leave a comment.

Teesha Norman 
Rating:
2.0

The first van we were given filled with dry mud, we requested another. The second van was littered with trash tucked underneath the seats and between compartments. There were several roaches seen in the van and later on some of our belongings. The worst experience ever, if it’s not an actual U-haul facility beware.

Tina Trimble 
Rating:
2.0

When I went to my original location to pick up the van, it was not there and I had to be sent to another location way out of the way to get my rental. The fact that I was not notified beforehand was disappointing> I won’t Uhaul again if I don’t have to

Daniel Brisard 
Rating:
5.0

Great overall experience!

Deirdre Sanders 
Rating:
4.0

Customer did not leave a comment.

LATRICE THOMAS 
Rating:
3.0

Clean the inside of the truck. Fix the engine light.

Derrick Dinson 
Rating:
4.0

Check them gas tanks cause as I went to put the gas back I used, It ran out on the ground cause I guess it was already full, but the gas hand said different & my gas went all on the ground & I told the store & y'all still charged me for gas which was unfair

Debra Brown 
Rating:
3.0

Customer did not leave a comment.

Rogrika Dondle 
Rating:
4.0

Nice spot, also can get furniture ... calm setting ... I’d recommend

nneka pinkniy 
Rating:
3.0

The truck was ok yes I'll rent again

janis woods 
Rating:
3.0

Customer did not leave a comment.

Kenyatta Tolbert 
Rating:
1.0

Clean the truck.

Fannie Elam 
Rating:
5.0

Customer did not leave a comment.

BRANDON TURNER 
Rating:
5.0

LOVE LOVE 💘

Victoria Townsend 
Rating:
1.0

Everything Went wrong from the Original place I was supposed to pick The truck up To the 2nd place That wasn't open on time. I got the truck After 10 o'clock And was originally supposed to pick it up at 8.

JEFFERY FARMER 
Rating:
5.0

Customer did not leave a comment.

JOANN ERWIN 
Rating:
3.0

I was sent to another location where no one was there and I felt like I was set up like was going to get rob. Then when I returned back to 67 location wasn't a friendly atmosphere.

Valerie Lyons-Tines 
Rating:
5.0

It was a quick in and out experience

Spencer Jackson 
Rating:
4.0

I tried to return the truck on the U-Haul app and everytime i put the miles in and it said that it was less than I checked out with! I was not supposed to be charged the $20 convenience fee for an error in the app! And I put more gas in than I left with also!!

Sophia Brandon 
Rating:
1.0

Truck wasn’t clean miles was wrong and gas was wrong I will never go back to this location customer service was horrible

tashina williams 
Rating:
5.0

Customer did not leave a comment.

Sheryl Alexander 
Rating:
5.0

Customer did not leave a comment.

ida irions 
Rating:
5.0

Overall experience was pretty good however I felt that the interior of the Cargo van could have been cleaner

jerome beasley 
Rating:
4.0

Customer did not leave a comment.

wilfrido droz 
Rating:
5.0

My experience was great keep up the good work

sean rollins 
Rating:
1.0

Customer did not leave a comment.

yolanda hill 
Rating:
5.0

The young lady was very nice to us greeted us with a wonderful smile

victoria townsend 
Rating:
1.0

Location and staff were horrible very unprofessional and very very disorganized and super filthy

Esbeidy Parra 
No reviews have been submitted for this location.

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