Customer Reviews for Valley View Rentals
(U-Haul Neighborhood Dealer)

150 comentarios

634 Route 46 E   Kenvil, NJ 07847

(973) 252-5322

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 252-5322

634 Route 46 E
Kenvil, NJ 07847

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 1 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

People were kind and truck was clean. Instructions where clear and I was able to do what I needed to do

Selvin F. 
Clasificación:
5.0

Great location great people very easy to work with can't Ask for better. With the representatives at the Kenvil site, made the whole experience seamless from beginning to end. I will go back there in a heartbeat.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raziye A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

This place is great! Service is phenomenal! Truck was a bit dirty on the inside but it only took 2 minutes to sweep it out. Very pleased with this location

Maria M. 
Clasificación:
5.0

Valley View Rentals in Kenvil, never fails me. I have several project requiring a uhaul and Jenna the customer service representative is outstanding. It is a pleasure doing business with them.

Anne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Navin C. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Anne F. 
Clasificación:
5.0

Not sure why, but my reservation number never linked up with the U-Haul app. So the app only served as a reference to locations during our rental. Yanna was awesome and Toni took her time on the phone. Thank you both!

Aric S. 
Clasificación:
5.0

The representative was very sweet

blake H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sreenadh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

Nothing the woman was well knowledge I was in and out in 10 minutes very friendly and very nice. I appreciate it.

Robert B. 
Clasificación:
4.0

Your mobile app is awful.

DOUGLAS P. 
Clasificación:
1.0

Wifi issues & unprofessional envioronment............not interested in entering ALL my information again after I did it on line..........This location does not feel secure, will not us in future. For personal security I give all my information at self check in for a reason.....plus this new alternate contact person who has to be called - is crazy..........new security updates to Uhaul I was told? Will consider renting from another company in future........I enjoyed system in past......easy, respected your time and made you feel secure. Very Disappointed in Uhaul in system and this location.

scott C. 
Clasificación:
4.0

Hard to get them on the phone. Mailbox full couldn't leave message

Donna S. 
Clasificación:
5.0

Very Friendly and Helpful Thanks

Lee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson C. 
Clasificación:
5.0

i like this location alot. i've rented here 3x in 2022 and everytime what i reserved was there for me. never been let down by this location

Brian D. 
Clasificación:
5.0

No improvement necessary. Friendly staff and punctual service getting truck and returning it.

Jeffrey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANISH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander O. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth B. 
Clasificación:
5.0

Nothing to improve at this location. They are awesome people and very friendly and make renting here a pleasure! This is my go to U-Haul place!

James M. 
Clasificación:
5.0

Always a perfect experience at Valley View Rentals! Gracias

Jimmi K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah A. 
Clasificación:
5.0

Yana and Toni were absolutely fantastic and help me through my entire rental process. These are super U-Haul employees!!!!!

Kelvin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherebyah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

Excellent and timely service.

Donn T. 
Clasificación:
5.0

Vehicle ignition would not turn when I attempted to return vehicle. Had to call , wait a hour for, Roadside Assistance before I could return vehicle

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

The attendant was very friendly and accommodating and allowed the rental to go very smoothly

Kelly K. 
Clasificación:
3.0

I like seeing a person face to face when renting vehicles, maybe that's just me. That being said drop off was fine, convenient, overall it was easy.

Mark H. 
Clasificación:
5.0

Very professional

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A. 
Clasificación:
5.0

The best thank you so much

Devon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
5.0

This was the first time that I rented from this location. I read the reviews and I selected this location. I was running late and the office was closed. I called them and the owner came to my rescue. She was very nice and helpful. If I ever need to rent a Uhaul again, this will be the place! I will definitely tell my friends to go here.

Natalie Y. 
Clasificación:
5.0

No improvement needed!

Randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonie F. 
Clasificación:
5.0

Nothing! They did a fabulous job answering questions, and making sure that they had what we ordered.

Jon F. 
Clasificación:
5.0

Nothing everything went well.

Mickle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN S. 
Clasificación:
5.0

The overall experience was great. The lady who managed the U-Haul rentals at Valley View Rentals was very nice, professional and accommodating. This will be my “go to” U-Haul location from now on.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reena G. 
Clasificación:
5.0

Shanay at the Uhaul Traffic Department is so unprofessional and so unethical she should not be working for Uhaul. I reserved 6x12 Cargo Trailer to be picked up on Broadway in Newark, NJ. Shanay sent me to pick up the trailer in Kenvil, NJ which is about 1 hour plus from my location. When I complained about the distance, she lied that my reservation was last minute, when in fact I made the reservation about a month ion advance. When I called her out on her lies, she tried to offer me $50 for the inconvenience, but I told her I needed more that $50 given the cost of gas, tolls and mileage I had to put on my car. She gave me the name of one Ms. Roberts a sher supervisor who could authorize for me to get more than $50. I called more that 15X to speak to Ms. Roberts and she was always either not at her desk or not in the office. I left several messages for Ms. Roberts and my phone #, but Ms. Roberts never called me back. Shanay finally called me and told me that there are many Ms. Roberts in the office who are all supervisors. I said to Shanay that she gave me the name of Ms. Roberts and she should know which of the Ms. Roberts she intended when she gave me the name. She then tried to transfer to someone else in the office she claimed was a supervisor but not on duty that day. I refused and insisted that I speak with a supervisor/manager on duty and she told me she was the supervisor on duty. I got frustrated at this point and used cuss words and Shanay hung up on me. I still need compensation of more than $50 and Shanay does not need to be working for Uhaul as she is unprofessional, unethical and a liability who can expose the company to legal issues. The number to reach me is (201) 936-2762. I expect a phone call from Uhaul. Thank you.

Yussif M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Onder S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ravindra reddy Y. 
Clasificación:
5.0

Timeliness and professional

WANDA D. 
Clasificación:
5.0

Had a problem with another location, called Valley View Rentals and they help me immediately. Excellent and fast service. Can't thank them enough!!

Philip A. 
Clasificación:
5.0

This location was GREAT!

Adam B. 
Clasificación:
5.0

Truck was very clean, looked almost new. The woman we dealt with was very helpful and it was a quick and easy transaction.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH C. 
Clasificación:
5.0

When I googled the address it directs to the auto shop just an fyi

Sara S. 
Clasificación:
5.0

Easy drop off!

Glenn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

The young lady working at this location was extremely helpful and very nice!

Hilton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Process was simple and hassle free. Customer service was excellent.

Kurth F. 
Clasificación:
5.0

The local location saved us from the incredibly confused operations of the reservations department. In the space of two days they changed the pickup location 4 times and the equipment type twice. As a former travel agent I found the inability to stick to my reservation very unsettling. Folks who are moving, as we were, are under a great deal of stress and the last thing they need is for the major part of the move, the truck, to be constantly changing. It meant planning was nearly impossible. The local folks at Valley View saved the day and their part of the process was excellent.

michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britain M. 
Clasificación:
5.0

The office was closed but they had a phone number clearly posted on the front door. I left a voice mail and shortly thereafter received a text in reply. The owner followed up afterward to ensure I felt confident in the return process. Very satisfied with this business. Thank you for your clarity in communication and your quick responsiveness.

Gillian C. 
Clasificación:
5.0

The woman we dealt with was very friendly and helpful.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lihua Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart M. 
Clasificación:
5.0

Person helping with the pick up was very friendly, helpful, and professional

Richard G. 
Clasificación:
5.0

Amazing customer service!

James K. 
Clasificación:
5.0

Nothing perfect

Louis G. 
Clasificación:
5.0

Easy pick up and drop off. Friendly agent. I was extremely satisfied with the service and highly recommend this location.

Anvar K. 
Clasificación:
5.0

Very easy pick up and drop off. Highly recommend this location.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
5.0

The lady who helped me with vehicle was super friendly and even texted me before i picked up the car and i just texted her when i dropped it off. Great seemless experience and best uhaul experience so far! Will definitely visit this location again!

Sreenadh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

Great customer service, easy.

Camilo M. 
No se han enviado comentarios para esta ubicación.

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