Manager was incredibly kind and knowledgeable.
LAUREN N
Customer Reviews for Valley View Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The lady there was super helpful and willingness to help us. She went out of her way to accommodate us. Very knowledgeable about the environment. A+++++ Highly Recommend this UhAul location.
CHERYL AImprove parking
Patrick CThe woman who helped me was so nice, she had what I needed without me booking prior, she gave me excellent advice! I felt like we were a team. The truck was super nice and I'll definitely rent from her the next time I need a truck.
STACY EI had such a great experience. Kathy was so hospitable and helpful!
JoDe SNeeded a last minute rental for work. Showed up and the person that worked with us was very friendly and thorough walking us thru the rental. If needed again will definitely use this site for rentals. Thank you for making a bad work day better.
Christie Lgreat!
Rosalba Mvery friendly people
Derrick WGreat customer service, went above & beyond to accommodate me with my rental. Truck was clean and location was easy to get in& out of.
Arsheika WGot the truck on E & was basically impossible to get the truck out of the parking lot as they had it blocked by cars and trees and the location was closed. U-haul in general was good but I'll be going to a different location from here on out.
Brianna DHghh I chose this location because of the business hours. My scheduled picked up time was 10:45am. According to your website they are open till 11am. I got there at 10:30 and office was closed. I called support and was told a person will be coming over to check me in. I waited an no one showed up. I called again and was told my reservation was a mobile pick up and have to download the app and go all to thru the process which I was trying to avoid why I picked a location that was open to begin with. After an hour from my original scheduled pickup time and several calls from support, I was able to get my keys from the lock box. This should not have happened if I have been told I should be doing all these steps prior to pick up. To top it all my credit card has been charge twice which I have to dispute. So disappointed!
Jay DThe place was closed even though the hours stated that it should be open. After retrieving the key from the box, our 26' truck was blocked in by other u'haul trucks. We had to hop the curb up a grassy hill to get into the neighboring lot and on our way!!
Matthew FExcellent!
Rosalba Mgreat customer service
ORVAL GKaren is very professional. Excellent customer service!
WILBURJERRY Dvery good help
CLAUDIA VI was well pleased and can not think of anything more the people could do. They even went out of their way to help me on a holiday weekend.
Tony WThe truck was in very rough cosmetic condition, lots of scrapes and dents, and missing interior pieces. Online check in was a nightmare. Thankfully there was an attendant (Karen) who was on site and able to get us on the road. She was the best part of the whole experience
Kyle CMe uviese gustado que me dieran un recibo donde describiera el millage y el combustible con el cual yo recibia el vehiculo rentado.
KENNY FThis location has great customer service and very professional. The U-Haul process was explained to me in detail and yes I would recommend them to a friend.
KEITH Ethe woman from the place was very rude and racist since I arrived I told her burnas late I don't speak English but I'll put it in the translator and I started to say bad words and insults later she left for the parking lot with a spray and I voted out of the parking lot it was a week to give the entrance to the truck the worst place
yumisleymis gHave someone at location
Angel FVery nice people, easy to rent equipment Lot is alittle small for all the trucks
Patti POwner is the nicest woman on the planet. Owner voicemail messages aren't clear, apologized for not calling back. Came by before closure for instruction since after hours drop off. Instructed where to park uhaul and another location (used second location), to sweep cabin to avoid fee. Owner was on location after hours and handed keys to owner, did damage walkthrough, gas and mileage, and shared some personal stories.
Justin MThe owner of this location was very helpful. She went out of her way to make sure we had everything we needed.
Vince Bmaybe have a location where there is actually someone there and no crime scene tape wrapped on the door.
Jason BVery friendly and professional service!
JOSHUA RGreat customer service at Valley View Motors!
Cassandra NHave the truck available for pick up at the location, and don't charge people when they NEVER picked up the equipment because it wasn't even there.
Sydney WI rented a 10 foot truck but when I went to pick it up, I was provided with a 15 foot truck. My reservation confirmed that I had reserved a 10 foot truck - the attendant told me that they did not have any 10 foot trucks available and that I was upgraded. However I was not happy driving the larger truck over 500 miles plus additional gas cost.
Thomas TThe ac wouldn't work if you had it anything besides low. The gas also wasn't in the tank ready and they said it would be
Kaleigh Ggreat service
David Tfriendly and helpful
bob sThe phone app when returning the vehicle didn't work.
Patrick Egreat customer service!
KENTGIRARD Lgreat customer service
Madison FUhaul changed my pickup location from the original reservation, NEVER received a phone call per the reservation, and the NEW location opened 30 minutes later then my original selection; THEN, there was a mixup on the assigned truck and the 8:30AM pickup (actually 8AM from the initial reservation) turned into me leaving around 9:30 AND there was less than a quarter tank of gas. Maybe not fair to rate this location so poorly but the overall UHaul experience for this rental was NOT good.
Alan HThe location was very accommodating and helpful. I'm glad I used them!
Wendelyn TI arrived at 12:45 to pick up the trailer if reserved for 12:30. I've rented from this location before so knew the drill. However, no one called me from the office. I went to the door and no one was there. I called the office, no one answered. I called the uhaul number listed and the person who answered was amazing. I was ready for disappointment and she made it all happen. I didn't catch her name, but she is the one who checked me in and got me registered and out the door. She made it happen. She should get a 10!
ROBERTDANIEL BMore availability of trucks would have been nice. We originally had a 20' truck reserved and when we had to move dates, needed to down size due to availability. That is our only complaint. Service was great, and easy to check in and out.
Kirk AGreat Customer Service
Jimmy Sggod business
ISRAEL Pfriendly & helpful staff
zach hgreat business
Hiriams AThe uhaul app doesnt work correctly for self service at all. The app wont ket you upload pictures at drop off. The app doesnt recognize your at the pick up location. The live pick up process doesnt go thru and verify warning lights. My pick up took 2.5 hours mostly on hold to begin the live verification because I had to call uhual. Then after completing the live verification I started the truck up and the check engine light was on. So I had to make a seccond phone call. Drop off wasnt any better after discovering the app was the issue. It wouldnt attach the pictures to the live drop off feed. I financially opened the drop off procedure in google chrome. And that seemed to work. All in all, the 24/7 ride share system need alot of work and over haul. I'd love to spend some time with a representative that can actually implement changes, to explain the changes I would reccomend.
Sam Mgreat service
Larry Kgood experience
Eric Jgreat location, clean, friendly employees
Robert GTruck was dirty and empty tank
larrod Pclean & friendly people
Edwin Hgood place
HANNAH sN/C
Jimmy SOutstanding Staff
Jimmy SKaren was phenomenal in helping me. Her customer service was second to none!
Geoff Pgood servicee
william JGreat customer service, stayed late to help us. Also we were late returning the equipment and they where very understanding and worked with us. Good people and I highly recommend.
Teresa RKaren provides great customer service.
Alex LI had to wait a few minutes because my truck was returned late and the employee told me she had to check it in and sanitize it. I didn't mind waiting at all, it's great knowing this location is taking my family's health concerns with covid serious. Very much appreciated!
tessy gsuper easy process, clerk was great!
LUKEREAMER PU haul is a good for Rent car
Leo LThe equipment I reserved was not returned on time but the clerk was able to find a different vehicle that worked for my needs and even discounted my mileage for the inconvenience of me having to wait . They made the best of a bad situation. Great customer service.
raymond hgood service
Yevgeniy MI was late getting there and my truck still wasn't ready but the lady apologized and explained the truck was left very dirty by last renter and she was trying to get it clean for me. I appreciate knowing the truck was sanitized. Overall good experience.
KAYLEELOUISE SThe employee was friendly and professional. I would definitely recommend this uhaul office.
MATTHEWROBERT Ewe were happy working with Karen at her car business and she is just as nice and helpful with her Uhaul business
Karen Rpicking up truck was a very easy process
NATASHA T