My husband left his sunglasses in the van which I understand is our fault. I called and they told me they had them and would put them in a lockbox for us and we could come get them. When I went to get them, we live an hour away, they weren't there so I called. I got this extremely rude woman that got nasty with me and said that they only were in the box for probably a day because they use them and she didn't know where they were. I tried to explain that we lived an hour away and didn't know that we only had a day to get them. She said â€œwell it was your responsibility to askâ€. I am unsure how I was supposed to know to ask that when the woman I spoke with said to get them when we could. I know that an employee has them because there is no way someone would have left the glasses in the lockbox and put keys in there. She told me she'd look when she could, meanwhile I was sitting outside but she couldn't do it then. She never called.Joseph E.
Customer Reviews for Valley View Motors LLC
(Distribuidor de U-Haul del vecindario)
Harrisonburg, VA 22801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 8:30 a. m. - 2:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There was a hole in the roof of the vehicle that caused water to leak on furniture due to rain. I was also charged for extra mileage and a cleaning fee for no wrong doing on my behalf. The truck bed and cab were dirty when I picked it up and the truck was only used to drive to required locations, making no unnecessary stops elsewhere. Overall, I am very disappointed with my experience and will not be using your services ever again.Joshua S.
El cliente no dejó un comentario.Imed R.
Very efficient and friendly.Nicholas S.
Needed it for the full day on the 28th, but the latest allowed to pick up on the 27th was at 245, website said it was not available for after hours pick up, After running into a delay i called the location to let them know we would be a little longer she wanted to know the exact time so she could make it available , i ask how if they don't allow after hours pickup, she got agruementative and told me i didn't click the correct button, when i told her it wasn't an option and i would call, she informed me i had to reserve online to be able to pickup after hours, which i did, and the whole check in was online so still not understanding why and not happy with the fact i got charged an additional day, when the option to pick up after hours was not givenRichard H.
There was no one there at the time I was looking to get a trailer. Hours were posted but sign said closed due to COVID only to have someone at this site when I dropped off the truck. Phone support didn't know no one was there. Very poor way to run a business.Kenneth O.
Although I went to this place around 11pm. The lady on the phone helped me a lot. She was very patient and kind. She made the return process smooth and easy.Ingrid R.
I went to the truck/tow dolly return process through the phone because I went after regular business hours. However, the lady I spoke with on the phone was very kind and patient. She guided me through the return process while I followed step by step on the website. She made the whole process very easy.Ingrid R.
El cliente no dejó un comentario.SUMAN B.
El cliente no dejó un comentario.Kevin B.
Service was excellent at this location and the owner assisted me with my rental, and I was so impressed the way the rental was handle, I am return in mid August to move to Colorado using this location for rental of that trip also.DANIEL W.
El cliente no dejó un comentario.SAMUELSHEPHERD A.
Great experience. The lady that helped me get the truck on a short notice was super helpful. She even stayed 30 minutes after closing to make sure I got all I needed.MARTIN D.
Can not get one closer to home had to drive 35 miles there and 35 miles back to pick it up. That shouldn't be a charge costing me 100.00 more then it should have if had one closer to home.JASONDALE W.
It would have been nice if there were a U-Haul store in Harrisonburg where we could have purchased supplies.Cheryl R.
We arrived with truck and lady refused to help us return it. Told us we had to do self check in and to drop the key in box. My phone was almost completely dead and my husband didn't have his. She also refused a check in with another older gentleman who was returning a truck. She would yell through the door and tell you what to do. I understand covid is still going on and precautions are necessary .. but she was absolutely rude. When I told her my phone was almost dead she said maybe I should have thought about that first.ZACHARYO'NEAL G.
El cliente no dejó un comentario.Brett I.
El cliente no dejó un comentario.KYLEJAMES K.
All goodVincent P.
El cliente no dejó un comentario.Alan R.
El cliente no dejó un comentario.ELENA S.
El cliente no dejó un comentario.JOSEPHMICHAEL P.
No one present at site despite website and store signage indicating it was open. Listed number unanswered with no voice mailbox set up. Had to go through online return despite returning during business hours. Very dissatisfied.WILLIAMRITTENHOU C.
they called me and told me where to put the truck and that they had security cameras to know when the truck would be back and to make sure that it would be safe.Joseph L.
El cliente no dejó un comentario.MAYRATOYLLENS V.
El cliente no dejó un comentario.Marili L.
El cliente no dejó un comentario.SERGIORAMON F.
Not open when we got there at scheduled timePETERDAVID M.
A year later I find out I have an outstanding bill?Jason T.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Cate B.
Quick and easy. Karen was awesome.Johnathon L.
El cliente no dejó un comentario.CALVINLAWRENCE L.
Truck was on their lot 3 plus days and Uhaul asking me when I am returning the truck??! I have pictures of the truck ON THEIR LOT! Very unprofessional!!DANIELARTHUR G.
Everything went well with picking up the truck. Our prayers go out to the family who lost a loved one.... U- haul staff was great. They talked me through every step. My special thanks to Kira Panton for all her help.. Thank you u -haul valley view motors and the staff at U-Haul Moving & Storage of Pennsauken. greggregory R.
The manager, Karen, great at explaining details and setting the rental up!Kenneth S.
Charged for an additional day when truck was returned one day early.Steven C.
I returned the vehicle after hours. The operator came to the door and explained the drop off process even though the building had closed 45 minutes earlier. Easy drop off process. I would gladly recommend this location.NATHANR B.
El cliente no dejó un comentario.john P.
The app needs some major updating. To give the truck back, it took so long because it kept crashing whenever I was taking photos. My phone is new and has no problems with other apps.Jaclyn M.
El cliente no dejó un comentario.Walter C.
El cliente no dejó un comentario.HUGHGWYNN W.
Chris was awesome. He was very flexible with my pick time.albert E.
Friendly and quick as well....easy experiencewilliam P.
I used the Uhaul app to reserve a van at the Jefferson Street, Harrisonburg location. When I got there the staff were completely ignorant of how to facilitate my rental. "the person who does Uhaul is on extended vacation". There was nothing they could do for me!!! I searched Google for my next nearest Uhaul and found the Market Street facility. I was feeling very down on Uhaul.BRENDALEA W.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.Bruce K.
El cliente no dejó un comentario.MICHAELLEE M.
Everything was great. The associate was very helpful and professional. Will definitely recommend to friends and family.Delberta E.
El cliente no dejó un comentario.LEMUEL A.
Chris at my pickup and drop off location was GREAT! Outstanding customer service.WILLIAMDUDLEY S.
Extraordinario servicio al clienteJAMESKEITH O.
I do not remember the name of the person in charge, but he was excellent and extremely helpful. I highly recommend this location for pick up and will do so when the need arises again. Terry BurkhalterTERRYRAY B.
Dont go here if your in need of a U-haul truck!!!! The man running the place seems nice but he's going to GOUGE you when it's all said and done. First of all when I rented the truck online I am pretty sure I selected on way trip. When I arrive to u hual pick up location he informs me that I had a in town truck and it had to come back to this location. I had to bite the bullet bc l needed the truck! Even though I knew this was gonna cost me and extra $1.29/mile. Then when it came to returning the truck all he told me was it had to be back Sunday by 9 a.m. that's it nothing else put the keys in the Dropbox easy peasy. I was charged $25 for returning the truck after hours for not notifying him. I had to look it up as it was listed as after hours service fee on the receipt. On top of that I was charged $20 for cleaning. Well he is going to be in a world of shock when I call his boss and inform them of this and inform them I have pictures of after I clean the truck inside and out. I spent at least an hour and a half cleaning the outside of the truck cleaning the bed out and cleaning the interior out only to get charged another $25. I'm telling you don't do yourself a favor and go here or you'll get charged unnecessary BSRobert K.
El cliente no dejó un comentario.Michael G.
Dropped off using the app. It was after hours at the drop off location.Robert S.
El cliente no dejó un comentario.David P.
Very helpful and easy to work withDavid P.
Make sure your sites/apps actually work when specific UHAUL locations are closed! Actually apply the discounted vehicles when advertising the instead of overcharging the customer. Will not be using UHAUL again.Ashely R.
Super friendly, quick and professional serviceKyle V.
Asked to pick up early, was told 12pm. Waited an entire hour for me to pick up the truckTERRY RAY T.
Trashy place.Michael B.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Deonte H.
The office was closed when we arrived. The dispatcher could not get ahold of the people in charge so she checked is in over the phoneZAHER A.
El cliente no dejó un comentario.mary anne J.
Hours listed on Web site , but no employees were on site. Could have been more clear about drop off process.Jamie T.
El cliente no dejó un comentario.Nicholas C.
I would be happy to explain this dismal experience. Call meWyatt W.
Online drop off was required, but cell service so poor, the internet was unresponsive. Completed the check in from down the road, but still incurred the $20 fee. Truck was returned 1 hr. Early during the daytime.Sean D.
El cliente no dejó un comentario.Chris L.
The online check in process was super easy to follow and made things super convenient.Dustin M.
I paid for 1 dozen moving blankets, and they were not present when I picked up the vehicle.Morgan R.
El cliente no dejó un comentario.Joseph L.
should have sign posted about drop off fee when you don't have personal there to recieve property . we deserve a refund of 20$Ronald C.
I was charged a $25 cleaning charge for a truck that I had personally cleaned. This is bull - I demand that this amount be refunded or I will dispute this with my credit card company. I submitted the appropriate photos to self check in.Teresa F.
The lot is a little difficult to maneuver around in.James L.
Karen Munns was extremely helpful and professional.William C.
Cleanliness was a major issue. Truck was very dirty!Anthony H.
El cliente no dejó un comentario.Dan M.
No one was around. sign on door said be back in 30 minutes. waited an hr. Had to go to app to drop truck off.Roy C.
There was a problem with the computer program not recording when I returned the truck. Karen Munns at Valley View realized the computer error and was able to have bill corrected so it was accurate. Great customer service. GraciasMichael W.
El cliente no dejó un comentario.Jordan E.
Returned the truck on Sunday. Store is closed so couldn't rate it.SRIKANTH V.
El cliente no dejó un comentario.Andres G.
The woman was extremely rude when dealing with me and my roommate she insulted us directly to our faces and yelled at us.Samantha K.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Kenneth M.
Have working mailbox for messages.James R.
El cliente no dejó un comentario.David S.
The lady that manages this location was very helpful. We needed a trailer on short notice, the manager took care of us quickly and professionallyJames L.
El cliente no dejó un comentario.Tad W.
The app had trouble verifying by GPS that I was actually in the parking lot of the correct location for pick up -- had to retry multiple times. I was getting worried that it might not work -- and it was pouring down rain! Other than that -- all went well.SUSAN A.
Don't know if it was clean or that they were helpful. We showed up at 10:30 with a sign that said they opened at 10:00 and the door was locked. Just dropped the key in the drop box and left.Frank L.
Why was I charged a $25 cleaning fee? I thoroughly swept out the truck. This is a rip off.Brent F.
The receiving location was not open during their stated hours of operation and then failed to report that the UHaul equipment had been received. Days later we received a notification that we had not turned in the equipment and had to make several phone calls before it was resolved. UHaul (Corporate) was very helpful when we called.Nicole C.
Uhaul trailers need a jack standNicholas C.
Owner/operator was very helpful outside of office hours; she just happened to be there and stopped what she was doing to make my experience better.Jon-Mark O.