Customer Reviews for Valley View Motors LLC
(U-Haul Neighborhood Dealer)

233 reviews

750 E Market St   Harrisonburg, VA 22801

(540) 209-9399

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed

Services at this Location:

Contact Us

(540) 209-9399

750 E Market St
Harrisonburg, VA 22801

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Needed a last minute rental for work. Showed up and the person that worked with us was very friendly and thorough walking us thru the rental. If needed again will definitely use this site for rentals. Thank you for making a bad work day better.

Christie L. 
Rating:
5.0

great!

Rosalba M. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

very friendly people

Derrick W. 
Rating:
5.0

Great customer service, went above & beyond to accommodate me with my rental. Truck was clean and location was easy to get in& out of.

Arsheika W. 
Rating:
3.0

Got the truck on E & was basically impossible to get the truck out of the parking lot as they had it blocked by cars and trees and the location was closed. U-haul in general was good but I'll be going to a different location from here on out.

Brianna D. 
Rating:
2.0

Hghh I chose this location because of the business hours. My scheduled picked up time was 10:45am. According to your website they are open till 11am. I got there at 10:30 and office was closed. I called support and was told a person will be coming over to check me in. I waited an no one showed up. I called again and was told my reservation was a mobile pick up and have to download the app and go all to thru the process which I was trying to avoid why I picked a location that was open to begin with. After an hour from my original scheduled pickup time and several calls from support, I was able to get my keys from the lock box. This should not have happened if I have been told I should be doing all these steps prior to pick up. To top it all my credit card has been charge twice which I have to dispute. So disappointed!

Jay D. 
Rating:
2.0

The place was closed even though the hours stated that it should be open. After retrieving the key from the box, our 26' truck was blocked in by other u'haul trucks. We had to hop the curb up a grassy hill to get into the neighboring lot and on our way!!

Matthew F. 
Rating:
2.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Excellent!

Rosalba M. 
Rating:
4.0

great customer service

ORVAL G. 
Rating:
4.0

Customer did not leave a comment.

Ana M. 
Rating:
5.0

Karen is very professional. Excellent customer service!

WILBURJERRY D. 
Rating:
5.0

very good help

CLAUDIA V. 
Rating:
5.0

I was well pleased and can not think of anything more the people could do. They even went out of their way to help me on a holiday weekend.

Tony W. 
Rating:
3.0

The truck was in very rough cosmetic condition, lots of scrapes and dents, and missing interior pieces. Online check in was a nightmare. Thankfully there was an attendant (Karen) who was on site and able to get us on the road. She was the best part of the whole experience

Kyle C. 
Rating:
5.0

Me uviese gustado que me dieran un recibo donde describiera el millage y el combustible con el cual yo recibia el vehiculo rentado.

KENNY F. 
Rating:
5.0

This location has great customer service and very professional. The U-Haul process was explained to me in detail and yes I would recommend them to a friend.

KEITH EDWARD E. 
Rating:
1.0

the woman from the place was very rude and racist since I arrived I told her burnas late I don't speak English but I'll put it in the translator and I started to say bad words and insults later she left for the parking lot with a spray and I voted out of the parking lot it was a week to give the entrance to the truck the worst place

yumisleymis G. 
Rating:
1.0

Have someone at location

Angel F. 
Rating:
5.0

Very nice people, easy to rent equipment Lot is alittle small for all the trucks

Patti P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Owner is the nicest woman on the planet. Owner voicemail messages aren't clear, apologized for not calling back. Came by before closure for instruction since after hours drop off. Instructed where to park uhaul and another location (used second location), to sweep cabin to avoid fee. Owner was on location after hours and handed keys to owner, did damage walkthrough, gas and mileage, and shared some personal stories.

Justin M. 
Rating:
5.0

The owner of this location was very helpful. She went out of her way to make sure we had everything we needed.

Vince B. 
Rating:
1.0

maybe have a location where there is actually someone there and no crime scene tape wrapped on the door.

Jason B. 
Rating:
5.0

Very friendly and professional service!

JOSHUA R. 
Rating:
3.0

Customer did not leave a comment.

Elaine R. 
Rating:
5.0

Great customer service at Valley View Motors!

Cassandra N. 
Rating:
1.0

Have the truck available for pick up at the location, and don't charge people when they NEVER picked up the equipment because it wasn't even there.

Sydney W. 
Rating:
5.0

I rented a 10 foot truck but when I went to pick it up, I was provided with a 15 foot truck. My reservation confirmed that I had reserved a 10 foot truck - the attendant told me that they did not have any 10 foot trucks available and that I was upgraded. However I was not happy driving the larger truck over 500 miles plus additional gas cost.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

The ac wouldn't work if you had it anything besides low. The gas also wasn't in the tank ready and they said it would be

Kaleigh G. 
Rating:
5.0

great service

David T. 
Rating:
5.0

friendly and helpful

bob S. 
Rating:
5.0

The phone app when returning the vehicle didn't work.

Patrick E. 
Rating:
4.0

great customer service!

KENTGIRARD L. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

great customer service

Madison F. 
Rating:
2.0

Uhaul changed my pickup location from the original reservation, NEVER received a phone call per the reservation, and the NEW location opened 30 minutes later then my original selection; THEN, there was a mixup on the assigned truck and the 8:30AM pickup (actually 8AM from the initial reservation) turned into me leaving around 9:30 AND there was less than a quarter tank of gas. Maybe not fair to rate this location so poorly but the overall UHaul experience for this rental was NOT good.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Alexis W. 
Rating:
4.0

The location was very accommodating and helpful. I'm glad I used them!

Wendelyn T. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
4.0

Customer did not leave a comment.

Adrian M. 
Rating:
1.0

I arrived at 12:45 to pick up the trailer if reserved for 12:30. I've rented from this location before so knew the drill. However, no one called me from the office. I went to the door and no one was there. I called the office, no one answered. I called the uhaul number listed and the person who answered was amazing. I was ready for disappointment and she made it all happen. I didn't catch her name, but she is the one who checked me in and got me registered and out the door. She made it happen. She should get a 10!

ROBERTDANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Blake M. 
Rating:
3.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

More availability of trucks would have been nice. We originally had a 20' truck reserved and when we had to move dates, needed to down size due to availability. That is our only complaint. Service was great, and easy to check in and out.

Kirk A. 
Rating:
5.0

Great Customer Service

Jimmy S. 
Rating:
5.0

ggod business

ISRAEL P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

friendly & helpful staff

zach H. 
Rating:
3.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

great business

Hiriams A. 
Rating:
2.0

The uhaul app doesnt work correctly for self service at all. The app wont ket you upload pictures at drop off. The app doesnt recognize your at the pick up location. The live pick up process doesnt go thru and verify warning lights. My pick up took 2.5 hours mostly on hold to begin the live verification because I had to call uhual. Then after completing the live verification I started the truck up and the check engine light was on. So I had to make a seccond phone call. Drop off wasnt any better after discovering the app was the issue. It wouldnt attach the pictures to the live drop off feed. I financially opened the drop off procedure in google chrome. And that seemed to work. All in all, the 24/7 ride share system need alot of work and over haul. I'd love to spend some time with a representative that can actually implement changes, to explain the changes I would reccomend.

Sam M. 
Rating:
5.0

great service

Larry K. 
Rating:
4.0

Customer did not leave a comment.

Alondra R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

good experience

Eric J. 
Rating:
5.0

great location, clean, friendly employees

Robert G. 
Rating:
3.0

Truck was dirty and empty tank

larrod P. 
Rating:
5.0

clean & friendly people

Edwin H. 
Rating:
5.0

good place

HANNAH S. 
Rating:
5.0

N/A

Jimmy S. 
Rating:
5.0

Outstanding Staff

Jimmy S. 
Rating:
5.0

Karen was phenomenal in helping me. Her customer service was second to none!

Geoff P. 
Rating:
3.0

Customer did not leave a comment.

Kelli M. 
Rating:
4.0

good servicee

william J. 
Rating:
5.0

Great customer service, stayed late to help us. Also we were late returning the equipment and they where very understanding and worked with us. Good people and I highly recommend.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

WYNDELLWARREN W. 
Rating:
5.0

Karen provides great customer service.

Alex L. 
Rating:
5.0

I had to wait a few minutes because my truck was returned late and the employee told me she had to check it in and sanitize it. I didn't mind waiting at all, it's great knowing this location is taking my family's health concerns with covid serious. Very much appreciated!

tessy G. 
Rating:
5.0

super easy process, clerk was great!

LUKEREAMER P. 
Rating:
5.0

U haul is a good for Rent car

Leo L. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

ivonne Q. 
Rating:
5.0

The equipment I reserved was not returned on time but the clerk was able to find a different vehicle that worked for my needs and even discounted my mileage for the inconvenience of me having to wait . They made the best of a bad situation. Great customer service.

raymond H. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

good service

Yevgeniy M. 
Rating:
5.0

Customer did not leave a comment.

PATRICKCARLYLE S. 
Rating:
4.0

Customer did not leave a comment.

BRANDONDEAN A. 
Rating:
5.0

I was late getting there and my truck still wasn't ready but the lady apologized and explained the truck was left very dirty by last renter and she was trying to get it clean for me. I appreciate knowing the truck was sanitized. Overall good experience.

KAYLEELOUISE S. 
Rating:
4.0

The employee was friendly and professional. I would definitely recommend this uhaul office.

MATTHEWROBERT E. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

we were happy working with Karen at her car business and she is just as nice and helpful with her Uhaul business

Karen R. 
Rating:
4.0

picking up truck was a very easy process

NATASHA T. 
Rating:
5.0

Customer did not leave a comment.

MARCIOIVAN F. 
Rating:
5.0

very friendly and helpful

Traivonna C. 
Rating:
5.0

Customer did not leave a comment.

CARLOSR T. 
Rating:
1.0

My husband left his sunglasses in the van which I understand is our fault. I called and they told me they had them and would put them in a lockbox for us and we could come get them. When I went to get them, we live an hour away, they weren't there so I called. I got this extremely rude woman that got nasty with me and said that they only were in the box for probably a day because they use them and she didn't know where they were. I tried to explain that we lived an hour away and didn't know that we only had a day to get them. She said “well it was your responsibility to ask”. I am unsure how I was supposed to know to ask that when the woman I spoke with said to get them when we could. I know that an employee has them because there is no way someone would have left the glasses in the lockbox and put keys in there. She told me she'd look when she could, meanwhile I was sitting outside but she couldn't do it then. She never called.

Joseph E. 
Rating:
1.0

There was a hole in the roof of the vehicle that caused water to leak on furniture due to rain. I was also charged for extra mileage and a cleaning fee for no wrong doing on my behalf. The truck bed and cab were dirty when I picked it up and the truck was only used to drive to required locations, making no unnecessary stops elsewhere. Overall, I am very disappointed with my experience and will not be using your services ever again.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Imed R. 
Rating:
4.0

Very efficient and friendly.

Nicholas S. 
No reviews have been submitted for this location.

Additional Services at this Location

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