Comentarios del cliente para Valley Pool & Spa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Valley Pool & Spa

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Maira Monica B. en

Grado:

El cliente no dejó un comentario.

Edmund F. en

Grado:

El cliente no dejó un comentario.

Tim H. en

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El cliente no dejó un comentario.

Lisa D. en

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El cliente no dejó un comentario.

Linda D. en

Grado:

El cliente no dejó un comentario.

autumn R. en

Grado:

They were wonderful. I could not have asked for a better rental experience. They made it easy and were so helpful and kind.

Dan N. en

Grado:

El cliente no dejó un comentario.

Caryn S. en

Grado:

We had no problems with the actual pick up location of Valley Pool & Spas; our issue was with U-haul as a company. I made our reservation three weeks in advance: a smaller truck for 24 hours, from 5p on a Friday to 5p the following day (Saturday). When I received my confirmation email it said we only had the truck until noon on Saturday, so I immediately called the number provided and the gentleman I spoke with adjusted the drop off time to 5p as originally selected online and assured me that we would be able have to truck for the full 24 hours requested. Fast forward to the Friday we were to pick up, three weeks after I placed our reservation. My husband went to pick up our truck and was told that we would be getting a larger truck but that we had to have it back to the location before 3:30p on Saturday or we would be charged an additional $150. I called Valley to ask why we were getting shorted an hour and a half from our reservation; I was told that they apparently had made a reservation for our truck to be rented by someone else at 3:30p, despite our reservation lasting until 5p. I told him that was not what I had been told when I made the reservation, so once again the guy at Valley assured me that we could have the truck until our originally reserved time of 5p. Thinking that all was resolved, I soon received an extremely rude voicemail from Kevin at U-haul claiming that he had spoken to me just the day before and that I had allegedly promised to have the truck back to the drop off at Valley before 3:30 on Saturday due to this other reservation Kevin had made without our knowledge—essentially double-booking the truck. I never received a phone call or email or any other notification from Kevin or anyone else at U-haul or Valley about this change of reservation, and I called Kevin back at the phone number he provided in his voicemail to tell him so. The conversation did get heated, and I regret that, but Kevin would not listen to me and kept interrupting me. He changed his tune halfway through our conversation, from him saying he spoken with me to saying he had spoken with “someone.” He did not accept that he had not spoken to me even though I can provide the proof that he had not, nor would he acknowledge his error in double-booking the truck we were supposed to have until 5p Saturday. Kevin was massively unprofessional having double-booked the truck we reserved and then claiming that he had spoken to me directly about the change when he had not. I fully intend to file a complaint with Kevin’s superior whom he told me is James Stewart, but that James didn’t have his own phone extension to speak with directly or leave a voicemail. I would not recommend U-haul to any one because of the amount of unprofessional behavior and non communication about changes of reservations.

Michael S. en

Grado:

The truck had lights all over the dash saying fix traction control and stability control . Pulled truck into my flat front yard and because grass was wet and the truck was messed up I got stuck , only one wheel was spinning . Called roadside assistance and was told that I would have to pay for tow truck ?? the guy on phone said that the lights on dashboard didn’t really matter . I was furious, after about an hour he called back and said they were sending a tow truck. A couple hours later they showed up . About 2.5-3 hours later I was able to move my pregnant daughters bedroom set . What a shitshow

Steve W. en

Grado:

El cliente no dejó un comentario.

DuWayne P. en

Grado:

Great customer service nice people

MICHAEL S. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

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El cliente no dejó un comentario.

Justin A. en

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El cliente no dejó un comentario.

Ronald N. en

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El cliente no dejó un comentario.

LORI C. en

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El cliente no dejó un comentario.

Jeremy O. en

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El cliente no dejó un comentario.

Douglas K. en

Grado:

El cliente no dejó un comentario.

Brad O. en

Grado:

Fuel gauge stated I neede to fill to over 3/4 tank. The tank only had 1/2 tank fuel when I picked it up. Wipers need replacing. Driver mirror needs to be tightened. Had to adjust about five times while driving.

pam F. en

Grado:

El cliente no dejó un comentario.

Cindy M. en

Grado:

El cliente no dejó un comentario.

Brad E. en

Grado:

Very helpful and professional.

Robert R. en

Grado:

When I rented the vehicle they told me it was going to be $207 and some change but they took $226 and some change out of my bank account and I am not sure why.

Jim S. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

Ordered to pick up in Somerset. The email confirmation changed it to Hudson that should have been BOLD in the Email as I went to Somerset first then to Hudson

Gary B. en

Grado:

None. I like these folks!

David W. en

Grado:

El cliente no dejó un comentario.

RICHARD C. en

Grado:

El cliente no dejó un comentario.

Dale M. en

Grado:

I was very disappointed as I reserve a 6 x 12 trailer with confirmation and drove 4 hours to pick it and move my son and that size wasn't available. Before I booked the trailer I spoke with a representative at this location and was told, if for some reason, that size wouldn't be available I would be contacted and wasn't. Not sure if this was UHAUL's Error or the location. I would appreciate a Full Refund.

David G. en

Grado:

El cliente no dejó un comentario.

John E. en

Grado:

El cliente no dejó un comentario.

Danelle L. en

Grado:

Easiest part of my move! :)

ADAM G. en

Grado:

El cliente no dejó un comentario.

craig K. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

POS is a little slow. Not sure if that is a Uhaul issue or an issue at this location .

Larry N. en

Grado:

El cliente no dejó un comentario.

Wes or Donna K. en

Grado:

El cliente no dejó un comentario.