the representative was extremely rudeLisa H.
Customer Reviews for Valley Jewelry
(Distribuidor de U-Haul del vecindario)
Sun Valley, NV 89433
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Antoine L.
The truck was a complete wreckEd M.
Steve went out of his way to help us with 5x9 trailer with ramp, would highly recommend this U-Haul locationâ€¦Clayton K.
El cliente no dejó un comentario.Nina P.
I had a very good experience! It was easy to check out, and the man behind the counter was very nice and informative. I will use this place next time I need a uhaul.Sarah J.
I'm impressed that UHaul is partnering with other businesses to provide a greater volume of locations to either rent or drop off a rented truck. This process allowed a fast and efficient method to get on my way.John C.
Very nice & took care of us promptly.TRACIE AND KENNE F.
El cliente no dejó un comentario.Ben S.
Why would haul change the location to pick up trailer to a 10 AM pick up when I had a 7 AM and was driving the trailer and load to Eagle Lk Ca. I had movers waiting and arrived 2hrs late because of the pick up time. We were at Sun Valley at 7 AM and had to go back to Spaks and come back to Sun Valley and then go back to Sparks to Load. The people were waiting all that time to Load trailer and at Eagle Lk same thing. We couldn't return trailer to Susanville because they close at 4 PM. What a mess. SharronSharron W.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.June R.
Very fast and professionalSandor N.
Very unhappy with uhaul experience!! I was guaranteed a reservation at 3 different places, only to find out they did not have the trailer I wanted was not there. Once Uhaul even changed my pickup date without telling me.This is the only location that stood by their word and saved one for me.jeff P.
El cliente no dejó un comentario.KAREN RENEE W.
Pickup super easy along with drop box drop off. Thanks!!Danielle J.
El cliente no dejó un comentario.MARYANN C.
El cliente no dejó un comentario.Gloria K.
Don't send customers to a pawn shop to pick up an unsafe rental.Jenna W.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.EJ S.
El cliente no dejó un comentario.Brandi H.
Nothing, The customer service was great! Made my life easier for the day.Michele Q.
Why was I charged $42 more plus when it was all supposed to be 28Charles M.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Beth J.
Rental was moved from Silverada Blvd to this location without notice. Received the email about the move after I had returned the truck. My reservation time was 8:30 am and they didn't even open till 9:15. Business hours were at 9am. Trucks are not cleaned at all. As in blown out, swept out etc. there were cigarette butts and ashes all over the truck. The gentlemen helping me with dark hair and a tiny ponytail was absolutely rude, uncaring and immature. Berating me because I couldn't hear what a man was saying from across the store. When I came back to return the truck 20 hours EARLY the older gentleman I couldn't initially hear was nice and the pony tail guy was again rude and griping at another lady. NEVER will I rent from here again. Gives UHaul a bad name too. If I were to need a rental again and it's moved to this location I will call and cancel. It's not ok to talk down to people, not treat them the way I was treated. I get it that their actual business is a pawn shop and not uhaul. But they are certainly not busy. They have a few clocks on the walls and the rest is used tools. That's it. I will also be leaving a review on Yelp and any other forum I can think of. I am very upset at how rude ponytail was. He needs another job. Maybe cleaning the trucks between customers would suit him more.Rebecca B.
The self-service drop off was a bit confusing. We had to keep getting back in to the truck to take more pics.Sarah S.
Great customer service. Very helpful.tracey B.
El cliente no dejó un comentario.John R.
Courteous service. Easy in and out..David W.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.Ken H.
El cliente no dejó un comentario.Erin G.
El cliente no dejó un comentario.Breanna L.
Service was great. Fast and easy.Kimberly T.
El cliente no dejó un comentario.Amanda G.
El cliente no dejó un comentario.Craig H.
The truck i used need attention to the oil pressure and it need a front-end alignment badly it is hard to steer but it the tuck did what I need toJASON B.
El cliente no dejó un comentario.David E.
Our Rental was relocated to this location on a day when the business was closed. We had difficulty with pickup because our reservation wasn't setup for online pickup. With much difficulty we finally received our truck 2 hours after when we expected to have the truck. This location was friendly and courteous with drop off, but pick up was a terrible experience. I blame that on Uhaul.Katheryn G.
friendly, informatitive staff, Easy to work with, ThanksTheodore S.
El cliente no dejó un comentario.Jason J.
There was a leak in the roof on the top right corner of the "mother's attic" we didn't notice it until we were unpacking. It rained the entire night before so tons of out stuff was dripping wet because of the hole. We don't know what is damaged until we unpack our belongings. This is unacceptable.Devin O.
Very helpful and friendly atmosphere.Stanley W.
I liked the camaraderie between local facilities. The overall transportation system is BAD!! I had reservations 3 weeks out . And kept receiving texts that everything was fine . AND then at 6:44pm the night before CANCELLED for no equipment. 2 days before you were all set and had my equipment. I guess the evil fairies came and took it away. I think that you should give up the online and let the local facilitators deal with the public and the equipment. If it wasn't for Irma @Public Security Storage calliing Matt at Valley Jewelry I would have been locked out due to demolition crews coming in. Very bad situation that your employees handled. Got me to stop crying. They are good employees and represent your brand with flying colors. The traffic control and online site can take a big FAT FKendell Kay C.
El cliente no dejó un comentario.Breanna L.
El cliente no dejó un comentario.Adriana G.
Dont change my pick up time 2 days before the move with no warning, and then change my pickup time again by phone the night before the move, forcing me to change locations and cry at work because you guys made a stressful time extremely harder. While the location itself doesn't really matter the overall customer service from uhaul is what sucked. Our reservations seemed to not matter at all. We ended up with a smaller truck than we needed at the wrong time. If it hadn't been for my family all offering to drive their cars with more stuff, our move would have been extremely harder because of the smaller vehicle. 2/10. The guy who was on the phone with us helped as much as he could and I respect that. Sucks that we had to use a much smaller truck though.Oliver A.
Truck was in excellent condition, staff was friendly. Even got a appliance dolly for free in back of the truck.Kurt B.
El cliente no dejó un comentario.Tania E.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.David G.
I understand there's a shortage of Uhauls right now and tons of people are moving across the country â€" but Uhaul needs to figure out a better and more reliable reservation system. We booked a Uhaul trailer a couple weeks in advance of our cross country move and was told the day before trailer pick up that a trailer might not be available to us until 4 days after our pick up date within 300 miles of where we were, pick up was on a Saturday morning and they told us they wouldn't have one available until the following Tuesday. That is completely unacceptable when a reservation is made prior. We ended up still getting a trailer on our Saturday pick up day, but it took a lot of moving parts to get there. Moving is stressful enough, improve your system to help alleviate some of that stress for your customers instead of creating more.Gwen E.
Nice placePatrick O.
The truck was disgusting!! It had not been cleaned since the last customer. There was a sticky drink spilled all over, dried syrup and a bottle label in the cup holder, two different face masks on the floor, as well as empty water bottles. The inside of the box was not swepted out.Sharon J.
Hire someone friendly. Guy running this place was on the verge of being rude.JOHN KARL S.
Put the website for after hours check-in and change the sign that had incorrect info for after hours check in.Albert Q.
Honestly, the service I received was exceptional. Keep up the great customer service!Phillip H.
El cliente no dejó un comentario.Kyle C.
El cliente no dejó un comentario.Marco R.
El cliente no dejó un comentario.JOSEPH D.
Carmell made me feel top of the world. Would definitely come back.ERIC CHARLIE J.
El cliente no dejó un comentario.DEAUNDRAY G.
Do not screw them by doing a split pick up, had me pick up truck in sun valley then trailer in silver springs. Yes you guys added miles to my agreement but ended up wasting 40-60$ just going to pick up my trailer and back track!andrew F.
El cliente no dejó un comentario.HUGH N.
Equipment should be examined before rental.JENNIFER H.
Have been using this location for a couple years. Always professional and expedite the paperwork quickly and I'm on my way. Thanks. JmtJohn T.
Staff were very rude . Nothing I had ordered was at this location but 1 price. And was told to drive around the city's looking for blinkets at one location then then another for the hand truck, the another place for appliance hand .truck. , then another location for the last piece. Worst experience not using uhaul a again and definitely not recommend it a friend or fow.Adam D.
El cliente no dejó un comentario.sean A.
El cliente no dejó un comentario.Sabrina S.
El cliente no dejó un comentario.Brian R.
19.95 a day for thirty six hours and driven only twenty miles cost me $160.00 CAN'T afford to do that any time soon.Kimberly B.
El cliente no dejó un comentario.John V.
I would suggest that reps answering the phone would listen and respond correctly before upsetting clients or misinforming them. I had an issue when extending the rental due to the agents lack of listening and answering my questions. Luckily, I was able to break it down to her and complete extending the truck rental for one more day.Manuel C.
Very friendly and accommodating; quick checkout and very easy return. I'll definitely use them again for a large van.Larry R M.
I found the people that run this location to be very helpful.Robin C.
El cliente no dejó un comentario.Brannan S.
Maybe have a separate counter / entry opposite the pawn shop entrance.Todd R.
El cliente no dejó un comentario.kelsea M.
El cliente no dejó un comentario.sabrina M.
El cliente no dejó un comentario.Cynthia G.
Truck wasn't ready when I arrived. Store personnel added oil to the truck after I arrived and told me I should check it again when I filled with gas. He did ask if I wanted him to sweep out the back of the truck but I was in a hurry so I said no. Wouldn't go back to that location.John M.
You need to improve the waiting time I spend 1 hour to get my truckAdam S.
Confused where to pick up the rental and would like it if someone would show us around the rental. Took us a bit to figure out how to turn it on and locating the after hours drop box.Adrianna J.
Upon drop off of the vehicle I was informed by Steve he needed to contact an agent because we were going to get some kind of refund. Steve attempted to contact said people and they were unavailable. He informed me I would be hearing from an agent about some sort of refund within the next 24 to 48 hours. Unfortunately, 7 days later I am still waiting for a call as I have no clue who to contact about this issue.Scott P.
El cliente no dejó un comentario.linda W.
El cliente no dejó un comentario.Jessie G.
Friendly and helpful staff. Quick and to the point.William C.
The passenger mirror was loose and constantly moved out of position, which made it extremely difficult to drive safely. The mechanic at another UHaul location tightened the mirror and it was great until it became loose again an hour later. The serpentine belt also was squealing and needs to be replaced soon. If it weren't for the friendly staff, I would not recommend this location which was not my original choice.Kenneth S.
It was a Pawn Shop without the usual UHaul equipment.Darlene C.
El cliente no dejó un comentario.Brian F.
Quick and easy check in and out.Adam E.
El cliente no dejó un comentario.Roger H.
change time they close on their website to match the time they really close. Don't be a smart ass when telling about the nite drop.John M.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.mike J.