Their service is great, they are very helpful.PAUL W.
Customer Reviews for Valley Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark H.
Side marker light out and roof leaked.James G.
Do not allow online registration if trucks are not available at location for pick up. I was given a confirmation online. No truck was available. Four people took off work to drive 4 hours to pack house up. Then when called was treated like I did was in the wrong. No offer of refund, discount etc. when I asked to speak to supervisor female on phone said she was the supervisor. She should be removed from her dutiesChristina W.
Customer did not leave a comment.Darren V.
Awesome service. Forgot my dolly and made it right immediately.Lauren T.
Customer did not leave a comment.Theodore S.
Customer did not leave a comment.BARRY B.
Customer did not leave a comment.Scott H.
Kid that checked me in was out of uniform wearing street clothes, very nice personable young man though. They allowed a Toyota Rav 4 to rent a TOW DOLLY to tow a Toyota Corolla behind it. 811065 is definitely NOT what it used to be.STEVEN B.
Truck had serious front end issues and was very unsafe to drive. Wind shield wipers need to be replaced. Truck was stalling when first started.james S.
Customer did not leave a comment.Scott G.
Fantastic experience dropping the truck offBrandon B.
Absolutely great representative in the field. Very engaging and effficient. I don't recall his name, but another real asset whose customer service was superior.GARY P.
Customer did not leave a comment.joe G.
Best place I have rented either a car or truck from. No improvement needed. Kind, courteous, and efficient service.Warren C.
Everything went smoothly and speedily. Excellent service from beginning to endWarren C.
Customer did not leave a comment.Rachelle W.
Customer did not leave a comment.BARBARA H.
It was very easy to pick up the truck and the staff was really nice.Yvonne Marie G.
Customer did not leave a comment.John T.
At the drop off with I arrived the agent greeted me and took care of the disconnect from my truck to the staging area. I could not of asked for a better arrival at Valley Hardware in Coudersport Pa this was definitely a 5 star departure. I would like to personally thank U-Haul agent Jim at Valley Hardware for the excellent service I received during the drop off. Regards. from a very satisfied U-Haul customer John F. GetzJOHN F G.
Keep up the great work!Brittain H.
Customer did not leave a comment.dan O.
Customer did not leave a comment.Edward B.
The trailer was placed last time in a mud puddle. It sunk lower than my truck hitch. The hardware store didn't have a jack or any way of lifting the trailer. I used boards and my trucks jack to lift it high enough. 30 minutes of time wasted loading. They need to make sure where they are dropped to be good place.paul S.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.Dan D.
JIm is always looking out for his customer's needs. He goes out of his way to be of service. Great guy.gregory S.
Seemless rental and perfect for our needs.dan T.
Customer did not leave a comment.marcy J.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Stacey H.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.alan P.
Customer did not leave a comment.Philip P.
Customer did not leave a comment.Hollis S.
Customer did not leave a comment.frank F.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Roger H.
Service person was awesome, in and out quickly.tony W.
Customer did not leave a comment.gil F.
Customer did not leave a comment.sandy W.
The staff are not the nicest. Moving in itself is stressful. Here the staff are quite â€œforcefulâ€ in their deliverance of the proper way the vehicle needed to be returned. Ie... blankets not folded to military precision, truck bed not swept out to their standards, etc. My husband offered to do these things again - he went out and refolded every blanket and borrowed a broom and reswept the truck. When he was finished and went back to have someone inspect the truck again even though there weren't any other costumers he said â€œall in good timeâ€, and sat there making my husband wait another 10 minutes before he'd inspect and approve the truck. Possibly stress costumer service techniques to these folks - if we've done wrong we will take responsibility but there is an element of politeness that is missing in some of these staff personnel. Thank you. Wendy WillenbecherMark W.
Send the right size truck! I ordered a 20ft truck but only was 15ft available. I moved over600 miles from home & couldn't bring all of my things which is frustratingjenny H.
Not charge them 2 days when the truck was returned the same night!shaun N.
Customer did not leave a comment.scott F.
Customer did not leave a comment.joe C.
Customer did not leave a comment.Brett B.
Very professional and polite. Quick and very personable. Will use this location in the future.steve H.
This place is super!larry K.
Excellent customer service.Andrea L.
Service was excellent! No need to change anything!!Brian M.
Customer did not leave a comment.james K.
Customer did not leave a comment.charles A.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Joel H.
Customer did not leave a comment.rick S.
Customer did not leave a comment.grace B.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Eric W.
The first location was ok. The guy did fix mixup but the drop off place was easier because they were open on sundays and just made things easier.KEVIN G.
Customer did not leave a comment.Tammy E.
Great experience!Jonathan F.
Nothing can be done to improve, everything was top notch, easy, and simple. Thank you for making a difficult time a lit easier.Shelly H.
Customer did not leave a comment.ANNETTE W.
Customer did not leave a comment.David S.
Customer did not leave a comment.SCOTT M.
More of a verity at this location, But it is so convent will rent again thank youpat H.
Great servicesteve T.
Customer did not leave a comment.Tim M.
They people at this location were friendly and helpful! I was in and out and on my way quickly..Taylor F.
Customer did not leave a comment.darrell G.
Customer did not leave a comment.ronald H.
You could offer discounts to people who frequently rent uhaul.lesile E.
Customer did not leave a comment.carol W.
I ordered a 15' truck. When I got there they had a 26' truck! WTH! I could not back up to the house due to size hence wanting the 15 footer. Had to dolly furniture 100' to get to truck. Used a LOT more gas. I used about a third of the truck and paid a boat load for gas. Very unfair. Very unhappy with experience.Gary S.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.jen M.
Customer did not leave a comment.Jeff K.
You charged us for an extra day that we didn't use. I will never use UHAUL again if I can help it. And I'll tell my friends not to either.Ellis O.
The uhaul that I rented leaked. Destroyed a piece of furniture.lesile E.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.James P.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.kathy D.
Customer did not leave a comment.Thomas R.
Everything was great! Jim @ Valley Hardware in Coudersport, PA answered my questions in a kind, respectful & professional manner. I would highly recommend this UHaul location to everyone I talk with who may need a UHaul.Laurie L. L.
Great dealerThomas W.
Customer did not leave a comment.darrel J.
Customer did not leave a comment.KELLY B.
Customer did not leave a comment.TIFFANY F.
Everyone in the entire building was extremely friendly and helpful. The uhaul man showed me how to attach the trailer to the truck and gave me some helpful hints for using it. Very pleased!Jody W.
Customer did not leave a comment.COLEEN L.
Customer did not leave a comment.barbra G.
Customer did not leave a comment.Chad J.
JOE did a great job for this rental for me thank u.KENT D.
Since the Emporium location is closed, it would be nice to get a few miles grace since we had to pick up and drop off from CoudersportJeanette D.
No improvements needed. I've picked up both a truck and multiple trailers and Valley has always done a great job. On a scale of 1-10 they consistently earn at least an 11.alonzo B.