Comentarios del cliente para Valley Fuel & Services LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Valley Fuel & Services LLC

Grado total:

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Charles M. en

Grado:

The staff is friendly and helpful, this was our second rental in a month's time. Will be a return customer.

Veeraya M. en

Grado:

the service was awful, my TV was broken when it arrived. I have called more than 8 times to file multiple claims and no one is helping me.

Angelenna B. en

Grado:

Everything was great.

Kelly M. en

Grado:

I was terrified to rent a U-Haul after the horrible stories I had heard around town. But this new location/management was like night and day! She was so nice and informative. I've been telling everyone that this new U-Haul is a game changer, and we finally have a decent place for our rental needs. Thanks so much!

Michael P. en

Grado:

Customer service reps were extremely personable and gave me what I needed. Much better than the last owners!!!

Deann M. en

Grado:

Tank was half full when I rented it. Other than that, very accommodating, excellent condition, incredible customer service with the same woman. Superb!!!

Jarett B. en

Grado:

El cliente no dejó un comentario.

Rose E. en

Grado:

I was really happy that the staff work with me to pick up the cargo truck on their off hours super nice

Katherine M. en

Grado:

El cliente no dejó un comentario.

Donna B. en

Grado:

Be more aware of the people that are waiting and at least acknowledge that there are others waiting to be helped.

Kayla E. en

Grado:

El cliente no dejó un comentario.

Wayne A G. en

Grado:

Overcharged me by 2 days. Hornets nest in the underbody.

Megan M. en

Grado:

El cliente no dejó un comentario.

Rose E. en

Grado:

Juneau staff is extremely good to me and my company they make me feel like i;m an VIP thank you

Yarrow V. en

Grado:

I think they are just getting started, but be sure to call & talk to them directly, they don't seem to have everything the website offers. The truck was great though, brand new & ran great. Cost was a little higher than expected.

Robert S. en

Grado:

The van was given to me with only 1/4 tank of fuel. I attempted to contact the rep after discovering this after driving off with no success. I did return the truck with a full tank but at a cost of $111.00 with only using it for about 20 miles worth of fuel.

Dawn V. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

El cliente no dejó un comentario.

Rose E. en

Grado:

Juneau Staff is the best!!!

IAN S. en

Grado:

El cliente no dejó un comentario.

Christy G. en

Grado:

Michelle was kind and courteous setting up our rental. Making sure we had mattress covers, a dolly and blankets. Days before our rental I received a phone call from a rude service representative. I did not catch his name. He stated the uhaul I rented a month in advance of my out of state move was not available and I was being upgraded to a 15’ truck from a 10’ truck. I already had a paid reservation on the Alaska state ferry for the 10’ truck and was leaving in 8 days. He repeated several times that due to the Alaska state ferry strike my reserved truck was no longer available. When in fact the strike had ended several weeks before. I was at work at the time of the call, on a short break and unable to continue the conversation. I returned the call back on my next break, the same representative became loud and belligerent that the change was not his fault and don’t I know about the strike, and began cursing. I stated I would be calling his supervisor. My online account was locked. I arrived to pick up my truck on the 23rd per my reservation, and the business was closed. I called the 800 #, was transferred twice, to a rep who already knew my name though I had not given it, she was condescending and rude. I offered to send her my text reservation showing 8 am pick up. The business sign showed an 11 am opening, the rep offered a 9 am pick up. I agreed and immediately received a text with the new pick up time of 9 am. The original reservation had also been changed. The dolly was removed and my return date was changed to a day earlier than I needed. The rep fixed the return date. I returned at 9 am to an uneventful pick up. The service rep was again kind and courteous! The local rep at the drop off destination was also helpful and kind. Long story short the phone reps need more training in customer service.

Sara L. en

Grado:

El cliente no dejó un comentario.

Fernando M. en

Grado:

All was excellent

Tevita M. en

Grado:

The truck needs some air in the left front tire. And when was asked at the front desk she said it’s ok but the lights signal was on so we put some in. On the second day the light shows up that the truck needs oil change soon. I hope that they can do better next time. Their hours of operation not very convenient but it’s okay

Rosemary E. en

Grado:

the crew in Juneau is great you couldn't ask for better customer service:) thank you

Jesse J. en

Grado:

Very courteous staff and they made the rental process easy!

Karen L. en

Grado:

Only because it is the only location available

Christy B. en

Grado:

They ladies there were very kind and helpful. Very good experience.

Rosemary E. en

Grado:

hello we got charges for taxes which our company is tax exempt and the juneau alaska number is disconnected thank you

Jacob A. en

Grado:

El cliente no dejó un comentario.

Dwayne D. en

Grado:

Everything was perfect. Got our move done flawlessly! Would highly recommend.