Customer Reviews for Valley Forge Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was no one at the facility to sid with getting in the truck when the app didn't work. Also, after 1/2 hour we finally were able to get into the truck to find that the gas tank was empty. Poor management.

Rating:

2.0

The Uhaul app did not work for contactless pickup. I spent 40 minutes waiting on the phone for someone to help me. I had to do it through a web browser at the end and after that everything was good. Van was brend New and I liked that a lot. 2 stars because of bad customer service.

Rating:

4.0

I arrived to a can thatt had ice/snow all over the windshield and roof. I didn’t have means to clear the roof and wiped the windshield with my hands. We hadn’t had snow for several days. It wasn’t ideal. The day I drove the van, my stops were met with icey discharge from the roof. It was a hazard for the drivers around me.

Rating:

4.0

The self pickup process using the app was agonizingly slow. There was no wifi to connect to, so uploading so many photos took ages and delayed my schedule. I'd recommend that verifying the user identity and getting "approved" should occur a couple days in advance

Rating:

3.0

Wireless service in the area was poor and made the pick-up and drop off process difficult. Fortunately customer service was able to help but it added at least an hour yonthe process.

Rating:

5.0

Friendly helpful staff. Easy process and good van.

Rating:

5.0

Easy to locate, unsecured lot which made the mobile drop off very easy.

Rating:

4.0

The truck was ready, clean and included the ordered furniture pads. My only complaint is with the U-Haul app which took over half an hour to do the pickup. After talking with U-Haul support I learned to re-boot my phone prior to starting the pickup process, and if that doesn't work, skip the app and use the web browser on my phone.

Rating:

1.0

The key was missing from the lock box. Totally inconvenienced me and my company. I waited for almost an hour to get the key.

Rating:

5.0

Nothing needs improving--this is an outstanding U-Haul location and is my go-to for our frequent rentals for our business. We could not be happier with the superlative customer service at Valley Forge Self Storage.

Rating:

5.0

Keep your phone app working so I can check out my rental vehicle -- it was not working and I needed to call for help Valley Forge Storage is great, your check in process is NOT

Rating:

5.0

Make drop easier with your app.

Rating:

5.0

You need to improve your pickup by phone program. It cannot read my PA license and in the end I could not complete the rental with my phone and nearly timed out of my reservation. I needed help from the wonderful, outstanding manager, Dave but if this were a weekend I would not have been able to rent the van.

Rating:

5.0

All went great and we appreciated your sevice so much. Thank you!

Rating:

5.0

Best U-Haul location in the area - best service and most reliable!

Rating:

2.0

The internet signal was very weak, making it difficult and time-consuming to use Truck 24/7

Rating:

3.0

The cumbersome process to get the truck and return it was a pain in the ass. I will never do that process again. Fifteen photos of my driver's license is too much. In the future, if i rent from U-Haul ( I would consider a difference vendor because if this) I will make certain I deal with a human being. The entire process was a pain in the ass.

Rating:

5.0

I had zero issues with the mobile app checkin and drop off!

Rating:

3.0

Doing the online requirements for rental was difficult for me. Younger customers may be more comfortable with this process but I found it very frustrating.

Rating:

5.0

The location was conveniently located near our delivery destination. We'll kept and safe.

Rating:

5.0

Friendly, helpful staff

Rating:

5.0

Polite. To the point. Friendly.

Rating:

2.0

There was no one in the office at the time of my pick up and by the time I left to start the move, it was 35 minutes later. I enmeshed up getting overloaded emails because the person waiting on me was impatient with his iPad and kept hitting submit.

Rating:

5.0

Owner was very nice to work with

Rating:

5.0

Nothing needed! Love Dave and would totally rent here again!

Rating:

5.0

Dave is a great guy. This is the second time I have rented here and he is helpful and pleasant

Rating:

4.0

I feel the 19.95 rental fee is a little deceiving. We rented the van to go pick up a bookshelf at IKEA and we ended up paying almost $100 due to price for miles even though we returned it to the same location. Too expensive.

Rating:

5.0

Dave took great care of me. He explained the process thoroughly and was a pleasure to work with. There is nothing required for improvement. I would definitely use this location again.

Rating:

5.0

Very polite and courteous

Rating:

5.0

All around great experience! Thank you.

Rating:

4.0

The online check-in process was much more complicated than expected. I was lucky to have someone there with me to put as a reference but if someone is already on-site, there is no way that they have their passport or a copy of a lease available. This should all be done prior to arrival on-site.

Rating:

5.0

Get a better computer system and lower prices

Rating:

5.0

Keep up the great work.

Rating:

5.0

Latoya was an amazing representative. Recommended 10/10

Rating:

5.0

It was a great experience and would totally use them again

Rating:

4.0

We did not receive the text regarding drop off until after the uhaul was dropped off. THe gentleman who I called at Uhaul was very helpful and took care of the drop off information effectively. Everyone I dealt with on the phone was great -- the logistics of pick up and drop off were difficult!

Rating:

3.0

We used 24/7 mobile return. The process was seamless but did not cover how to return additional equipment rented.

Rating:

2.0

The original truck I reserved was supposed to have a furniture dolly and hand truck in it but the key to that truck wasn’t available in the lock box. I called the customer support number to inform them of the issue and they quickly switched my reservation to a different truck. I ended up paying for the rental equipment that I never received.

Rating:

3.0

The check in and out process was difficult and confusing!

Rating:

5.0

The place was great. We had to drive 20 Miles /45 minutes to pick up the truck, then had to drive 20 miles/45 minutes back to Philly to then load the truck. Gas isn’t cheap and neither is renting a UHaul. We should have gotten a credit towards our rental because we had to drive 40 miles out of our way to pick up the truck!!! Seeing that we had to pay for gas in both vehicles to do so!!!

Rating:

5.0

Awesome service

Rating:

4.0

It was not very clean when we picked up. It was smelling like some animal is transported. But overall it was good . Staff was courteous and good.

Rating:

5.0

Van was clean but unfortunately had a cigarette smoke odor. Clearly, a previous renter did not follow the rules! I used an ionizer to try to deodorize, which helped for the 3-hour drive- but on the return trip, the odor had returned. Awful!

Rating:

5.0

no improvements necessary thanks for making it so easy

Rating:

5.0

App to check out vehicles is still a little clunky. It takes a while and is hard to navigate on a phone.

Rating:

4.0

Dave the manager is very helpful and friendly here too . No problems returning the truck rental except that corporate did not delete my prepaid charge for a furniture dolly that I was not able to obtain. Thanks Dave for the extra efforts to make sure my UHaul experience was a good one.

Rating:

4.0

Very efficient service. Would recommend.

Rating:

5.0

Can't think of anything in particular. I've used U-Haul a LOT, and I've rented from many different locations in PA, NJ, TN, and NC. This was definitely one of the better locations I've been to. Convenient location, easy mobile pickup/drop-off, and the rented vehicle was of the quality I expect from U-Haul. I also wasn't nickel-and-dimed for gas the way other places have, which was a nice change. The furniture pads I ordered were not included in my van, but I ended up not really needing them anyway, and they were refunded without even needing to inquire. TLDR: This place rocks! I live out of the area, but if I find myself needing a rental again, I will definitely try for this location :)

Rating:

5.0

Great experience!

Rating:

2.0

The online portion of rental did not indicate the requirement of a uhaul account. We also did not get the blankets and dolly we requested. We requested an 8am pick up, prior to the opening of business. Truck had some obvious cosmetic damage which should have been fixed. Overall very poor.