Comentarios de los clientes para Valley Forge Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Valley Forge Self Storage

Clasificación general:

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Mark S.
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El cliente no dejó un comentario.

Christine J.
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Valley Forge staff was great and able to straighten out my reservation and get me on the road with my truck. He was super accommodating and provided great customer service. The woman from UHaul that called me before my rental was horrible. She called to tell me that the truck I had reserved online at least a week earlier was not available and provided me with an option which was ridiculous - much to far away. With much prodding, she found me the truck at Valley Forge and amended the reservation. However when I got to Valley Forge I discovered she didn't make any of the necessary changes in the system. The staff at Valley Forge fixed everything and turned a frustrating situation into a positive one. The UHaul woman who called me was rude and gave terrible customer service. She does not represent you well.

Tucker G.
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Truck was old and smelled bad. Also made a lot of driving noises. Don't rent out nasty noisy trucks

Christa G.
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El cliente no dejó un comentario.

marquita H.
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Great customer service and smooth transaction inside the store.

Colleen M.
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I found the email. I rented at another location the next day, the service at the Phoenixville location was leaps and bounds better. Vehicle was a lot cleaner, clerk was knowledgeable and helpful.

Kevin S.
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El cliente no dejó un comentario.

christopher I.
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El cliente no dejó un comentario.

David S.
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when i was checking in, an alternate contact was required. that was a real pain. not sure why i needed that. the windshield was dirty so i got a lot of glare at night. also return of vehicle was a pain with all the pictures i needed to take.

Shannon B.
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El cliente no dejó un comentario.

Zachary L.
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Friendlier staff

Devon S.
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I reserved a 26' truck over a month in advance, and I was notified the day before that they only had a 20' truck. The woman on the phone was very unsympathetic and unhelpful and tried to play it off like it was no big deal and I'd just have to make multiple trips. The pick up/drop off took quite a while because I was supposed to check in/out on my phone. I think U-Haul should have an app to make things easier. Long story short: Moving is hard enough as it is; U-Haul's customer service, website, and reservation issues made it even harder.

Charles B.
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Dave was friendly and helpful! Explained everything and made the experience very pleasant.

Nicole P.
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El cliente no dejó un comentario.

Stanley E.
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El cliente no dejó un comentario.

Carmen R.
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This location was easy to find and the owner was friendly and professional I would definitely recommend for Uhaul rental ! This location also has a self storage

Jerry G.
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Smooth transaction. No problems at all. Great experience!

james S.
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Very nice gentleman running facility

Harmeet A.
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El cliente no dejó un comentario.

Vita D.
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The man I spoke to to confirm my pick up date and time was beyond rude. I was appalled at the way he spoke to me. I spend 465.00 on a 2 week rental trailer and his behavior was of a grumpy old man and extremely unacceptable. I would NEVER get anything from this location. Uhaul needs to be aware!!!!!

Emily H.
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El cliente no dejó un comentario.

Graham D.
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Nothing, everything was perfect.

Mike C.
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Very smooth rental process. Quick pick up check out and drop off. I can't think of how to improve the process.

HEIDI W.
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El cliente no dejó un comentario.

Richard R.
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El cliente no dejó un comentario.

James V.
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The check in to pick up the vehicle was very slow. I got on site 5 minutes before my pickup time. I left with my vehicle 35 minutes later. It took that long to get approval done. That seemed a bit long to me. Everything else was fine. Vehicle was great and drop off was very convenient.

Leo R.
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El cliente no dejó un comentario.

PANNIR A.
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Good

Donna K.
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It was located in a lot that looked like it could be abandoned however the staff came immediately when we couldn't get into the truck. They were very helpful.

Jean P.
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Great

JONAS R.
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El cliente no dejó un comentario.

Stephen N.
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General improvement suggestion for equipment (I rented 9' Box Truck): Include cruise control and tilt wheel features on the GMC Savanas. Tilt wheel would have been especially helpful, as I am 5'1" tall.

GORDON S.
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It was a great experience! Dave is great!

Andrew K.
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I was initially upset that uhaul changed my pick up location and time but Bob at Phoenixville location was excellent, personable and accommodating. He helped to make my situation with uhaul better. I would highly recommend this location.

Ataullah S.
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This is the first time, I had a lot of trouble with reservation. My reservation changed locations multiple times and I had to cancel and rebook as the location was further away. Because of this, the new reservation ended up being more expensive. I was not happy with the service at all, and would think twice when going with U-Haul.

Aaron G.
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I would recommend that the key drop box be located in the same vicinity as the boxes where you pick up the key. This did not in any way affect the excellent experience we had through the entire rental process.

Leo Paul Raj A.
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El cliente no dejó un comentario.

Mari A.
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El cliente no dejó un comentario.

William L.
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El cliente no dejó un comentario.

Jaclyn D.
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Great experience!

Alena B.
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Very nice and helpful with picking up the trailer! Very accommodating when we needed the trailer longer. Thanks!

Brian S.
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I would not recommend this location on a weekend when there's nobody at the site. The trucks windshield wipers were shredding and I almost had an accident on the turnpike because I was washing the windshield. The gas gauge does not work so when I filled up the truck to what I thought was gonna be 3/4 the gas never stopped and the gauge didn't move until the pump stopped. When the pump stopped it's still red half a tank and it wasn't until I drove a mile or two that the gauge caught up.

Herbert T.
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El cliente no dejó un comentario.

Kimberly L.
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The location was hard o find. The truck cab and cargo area were dirty. There were glass pieces all over the ramp. Directions for where to leave the cargo door lock for online pickup were unclear.

Jim G.
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El cliente no dejó un comentario.

Greg K.
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Dave is great. Always accommodating with a smile. Thank you Dave

Kyle G.
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When I inquired with the local representative in King of Prussia, they explained to me that the rate given would be for 48 hours. Instead, its actually for 24 hours and then there is a $40 additional charge. I understand it was stated in my contract that is was for 24 hours but 1) I was given incorrect information originally 2) When I picked up the vehicle the contract was not reviewed to show the change.

Marissa T.
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El cliente no dejó un comentario.

Nicholas P.
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El cliente no dejó un comentario.

Peter L.
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El cliente no dejó un comentario.

Vivek M.
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Charged me safe move even after I declined it at the checkout.

Jason D.
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The android app seemed buggy. Constantly had to retry to send pictures. Or if app was minimized, the entire process would start over.

Robert K.
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We signed into the app and started the process, took the driver's picture, then we had to wait about 40 minutes for approval. We tried to chat with someone and no one responded in all that time. Getting the key out of where it is kept was annoyingly difficult. There were no instructions on the key holder to tell you how to access the combination wheels! It was POURING rain and we were soaked trying to get the key out. We had to call, then figured it out. Wasted an hour of our morning just trying to get the truck! Needless to say, we were not happy, so can't give this experience a good rating.

Lauren G.
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Make sure we know the hand in process i was not aware I'd need over 20 mins to return it at the dropbox.

Gregory K.
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Enjoyed my time with Dave and would use this again

James F.
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USPS needed van during Peak holiday season for parcel deliveries and pickup. U-Haul was very gracious and accommodating in working with us to fulfill our customers needs.

Joe K.
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El cliente no dejó un comentario.

tom C.
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great guy and great service

Michael Q.
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El cliente no dejó un comentario.

Kirk D.
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El cliente no dejó un comentario.

tom C.
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Great guy running the place. Friendly and very helpful Great place. THANK YOU

Robert K.
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When we drove up, we first saw only 3 trucks. When we started the process, our truck ID number was not the one on the truck we were looking at. We didn't know you had another side to the building that had other trucks. That was very disconcerting right off the bat. Maybe tell people to go the 2nd driveway. When you see U-Haul trucks, your first instinct is to pull right in there. We eventually figured it out, though.

Thomas M.
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El cliente no dejó un comentario.

Henrietta T.
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El cliente no dejó un comentario.

Darrin S.
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El cliente no dejó un comentario.

Timothy G.
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Communications upfront on the expectations of picking up a vehicle after hours would have further excelled the experience rather than fumbling through the dark

Michael B.
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We did the truck share 24/7 where you go to a location and do everything by phone. Very convenient, except on a Saturday morning at 9am, They are so busy we waited 45 minutes for them to approve us. Ended up calling to expedite the process which did work. Returning the truck was quick and seamless. I would do it again, but arrive well before your pick up time. We didn't leave until an hour after our time, but they did not add an hour to the time we asked to have the truck.

Tara H.
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El cliente no dejó un comentario.

Michelle M.
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El cliente no dejó un comentario.

katherine R.
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No idea...Not the person to drop vehicle.

Angel H.
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El cliente no dejó un comentario.

Douglas O.
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There is no signage for at the location to tell you that Uhaul is there. There is actually a sign on the building next door but that's not where you go. Overall the equipment was clean except for the cup holder area on the dashboard.

Raymond O.
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The pickup I rented was clean and well maintained. The only reason I didn't give the location a higher rating, is because I had difficulty finding it. There is no signage at the front of the property. It is primarily a self storage facility.

Suzanne W.
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The online check in process was very slow and Although I entered much of the information the night before I still had to re-enter the same information again the next morning. The waiting for approval time was lengthy, and required entering more than one time. The checkout process I was just as bad. Overall a very frustrating and dissatisfying experience. The only positive was the customer service representative from U-Haul who was patient and helpful. The location was fine and the truck was easy to access. U-Haul may want to consider a process that allows customers to access/interact with actual people versus so much reliance on online services.

Andrew S.
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El cliente no dejó un comentario.

Maureen P.
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El cliente no dejó un comentario.

James Y.
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I didn't realize that the owner was speaking to me over his speaker system. It was hard to hear, and I though it was some kind of recorded voice tied into the security system! Would suggest making it louder. Otherwise a very good and easy experience.

Henry V.
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El cliente no dejó un comentario.

Joseph B.
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El cliente no dejó un comentario.

John H.
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The on line self pickup was very slow. That process should be streamlined. It took almost an hour to complete.

Erin G.
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Appliance dolly and moving blankets were not available per my order

Deb A.
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It was convenient and the 24hr access and phone support awesome, it just smells HORRIBLE by the treatment plant.

Bruce R.
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El cliente no dejó un comentario.

James F.
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El cliente no dejó un comentario.

Shane B.
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More signs should be posted on where the trucks should be dropped off.

Glen S.
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On older trucks with 50K plus mileage a little cleanup in the drivers cabin would be nice. I think you should pay your pick up and drop off folks a little money if they can prove they did add'l cleanup of the drivers cabin. Great Location very helpful.

Thomas H.
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nothing , everything was quick and easy at this location. Overall as a company you have to figure out how to get all the one way trailers back to there locations ASAP . I always rented from Malvern location and they had none to rent for that reason.

Laura G.
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Dave (manager at Valley Forge Location)was the only helpful person in my rental mess.

janet D.
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El cliente no dejó un comentario.

matthew G.
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dave was the man !

Robert B.
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The fender was cracked and tow straps were worn. The attendant patched up the fenders and got me on my way and was very helpful.

Ken W.
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I reserved via my computer but the UHaul system treated me like I'd booked through my phone (which I prefer to use when *I* want to use it, not when a company decides that is how it wants to do business). The folks at this location are friendly, helpful, and awesome.

Doug E.
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Hard to find. No signs. Wish it could have been dropped off at the location right down the road.

Steve L.
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For the express pickup and drop off, it'd be nice to include a reminder slip in the key envelope to remind the customer: 1. Park in the lawn to avoid blocking the driveway. 2. Clean up the truck and remove all your personal belongings. 3. Check into app do record drop off time before leaving the site. This is a great location for this area. However, when I go through the 1800, the lady was not able to provide me with this location, instead some other limited times and distanced locations. We then searched for the website ourselves and found this ideal time and location and cancelled the earlier reservation.

Henry N.
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Nothing

Camila S.
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El cliente no dejó un comentario.

Sherry W.
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El cliente no dejó un comentario.

Ahsan M.
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El cliente no dejó un comentario.

Mark K.
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El cliente no dejó un comentario.

Allen H.
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I signed up for a two day rental, but when my confirmation was received via remote pick-up I was informed that I had to return it within 24 hours (fortunately, I was able to move everything the same day). I was also informed that the rental was $29.95 per day, but when I received the invoice the total was $76.14. I was never notified that there was a mileage fee, even though I returned it with the same fuel level as received, nor was I told that there would be a $14 fee for SafeMove coverage even though my personal auto insurance covers rental vehicles. You've have to be more forthcoming, clear, & transparent.

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