Comentarios del cliente para Valley Forge Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Valley Forge Self Storage

Grado total:

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Thomas M. en

Grado:

El cliente no dejó un comentario.

Henrietta T. en

Grado:

El cliente no dejó un comentario.

Darrin S. en

Grado:

El cliente no dejó un comentario.

Timothy G. en

Grado:

Communications upfront on the expectations of picking up a vehicle after hours would have further excelled the experience rather than fumbling through the dark

Michael B. en

Grado:

We did the truck share 24/7 where you go to a location and do everything by phone. Very convenient, except on a Saturday morning at 9am, They are so busy we waited 45 minutes for them to approve us. Ended up calling to expedite the process which did work. Returning the truck was quick and seamless. I would do it again, but arrive well before your pick up time. We didn't leave until an hour after our time, but they did not add an hour to the time we asked to have the truck.

Tara H. en

Grado:

El cliente no dejó un comentario.

Michelle M. en

Grado:

El cliente no dejó un comentario.

katherine R. en

Grado:

No idea...Not the person to drop vehicle.

Angel H. en

Grado:

El cliente no dejó un comentario.

Douglas O. en

Grado:

There is no signage for at the location to tell you that Uhaul is there. There is actually a sign on the building next door but that's not where you go. Overall the equipment was clean except for the cup holder area on the dashboard.

Raymond O. en

Grado:

The pickup I rented was clean and well maintained. The only reason I didn't give the location a higher rating, is because I had difficulty finding it. There is no signage at the front of the property. It is primarily a self storage facility.

Suzanne W. en

Grado:

The online check in process was very slow and Although I entered much of the information the night before I still had to re-enter the same information again the next morning. The waiting for approval time was lengthy, and required entering more than one time. The checkout process I was just as bad. Overall a very frustrating and dissatisfying experience. The only positive was the customer service representative from U-Haul who was patient and helpful. The location was fine and the truck was easy to access. U-Haul may want to consider a process that allows customers to access/interact with actual people versus so much reliance on online services.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Maureen P. en

Grado:

El cliente no dejó un comentario.

James Y. en

Grado:

I didn't realize that the owner was speaking to me over his speaker system. It was hard to hear, and I though it was some kind of recorded voice tied into the security system! Would suggest making it louder. Otherwise a very good and easy experience.

Henry V. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

The on line self pickup was very slow. That process should be streamlined. It took almost an hour to complete.

Erin G. en

Grado:

Appliance dolly and moving blankets were not available per my order

Deb A. en

Grado:

It was convenient and the 24hr access and phone support awesome, it just smells HORRIBLE by the treatment plant.

Bruce R. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

El cliente no dejó un comentario.

Shane B. en

Grado:

More signs should be posted on where the trucks should be dropped off.

Glen S. en

Grado:

On older trucks with 50K plus mileage a little cleanup in the drivers cabin would be nice. I think you should pay your pick up and drop off folks a little money if they can prove they did add'l cleanup of the drivers cabin. Great Location very helpful.

Thomas H. en

Grado:

nothing , everything was quick and easy at this location. Overall as a company you have to figure out how to get all the one way trailers back to there locations ASAP . I always rented from Malvern location and they had none to rent for that reason.

Laura G. en

Grado:

Dave (manager at Valley Forge Location)was the only helpful person in my rental mess.

janet D. en

Grado:

El cliente no dejó un comentario.

matthew G. en

Grado:

dave was the man !

Robert B. en

Grado:

The fender was cracked and tow straps were worn. The attendant patched up the fenders and got me on my way and was very helpful.

Ken W. en

Grado:

I reserved via my computer but the UHaul system treated me like I'd booked through my phone (which I prefer to use when *I* want to use it, not when a company decides that is how it wants to do business). The folks at this location are friendly, helpful, and awesome.

Doug E. en

Grado:

Hard to find. No signs. Wish it could have been dropped off at the location right down the road.

Steve L. en

Grado:

For the express pickup and drop off, it’d be nice to include a reminder slip in the key envelope to remind the customer: 1. Park in the lawn to avoid blocking the driveway. 2. Clean up the truck and remove all your personal belongings. 3. Check into app do record drop off time before leaving the site. This is a great location for this area. However, when I go through the 1800, the lady was not able to provide me with this location, instead some other limited times and distanced locations. We then searched for the website ourselves and found this ideal time and location and cancelled the earlier reservation.

Henry N. en

Grado:

Nothing

Camila S. en

Grado:

El cliente no dejó un comentario.