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Lisa M
Customer Reviews for Valley Autohaus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is not open on the weekends, when most people need to move. It was a disaster trying to figure out not only how to get the key out of the lock box but then to determine which truck was ours. It was very frustrating.
Michael MGreat
OLGA Athank you so much for your service.
Jutta TThank you, for letting me drop off the truck and the car dolly. Thank you, this was so needed.
Jessa CThe Store was closed but the online check-in was reasonably easy although a little time consuming.
Eric PLooked at the contract….pointed to a space for drop off….and that was it
KATHRYN TThe app was not working. I had a horrible time checking in and returning the vehicle. There were blankets all over in the back when I picked it up. Not Autohaus’ fault with the app, but it would have been nice to take the smaller vehicle that I saw parked there the whole weekend and if it was parked so I didn’t need to back it up and be flanked by other trucks.
Michelle FI had to go out & pick the right truck. I had to start it up cold. And it was a chilly morning & there was frost on the windshield. Didn't really appreciate having to start out in a cold truck & scrape window myself.
Barbara LTimely and efficient!!..thank you
Wendell AThe truck drivers seat was in bad repair. Warning lights came because of faulty circuits. The mechanic was rude
ROBERT TThere were no blankets.
Gail SThe box was dirty and contained a standard box spring mattress that we had to pay to get rid of. Unacceptable.
tom aNot much help, truck didn’t have the gas in it it the sheet said. Told them they didn’t bother to verify. I took a picture. No shipping blankets I had 3 dozen on order. Overall poor experience.
Troy CKeep up the good work
John MFor one way trips , allow for local pick ups. We had to drive 1.5 hours one way to pick up rental. This significantly increased cost to us .
Jim WService was efficient staff friendly Ally was very helpful solved my crisis so I could get back on the road again.
Robert BThe door didn't have any "suspension" so it was heavy AF to lift, and came crashing down like a guillotine. My bil sprained his ankle because he was thrown back and fell several feet onto the concrete
James RGreat customer service and easy pick up and drop off.
Jack CThe process and such was great. The only thing is I wish they would have done a better checking the tire pressure as it was lower when I got it and the service tire monitor system kept going off in the vehicle and we had to pull over a couple times to double check the air pressure adding on some time to my drive. Overall though fantastic location and people!!
Samantha AI couldn't get the lock open. I called customer service & they indicated "oh, yeah, those locks at the Northfield location stick." I had to spend another 5 minutes in below zero temperatures trying to get the lock undone. Not cool.
Brent KThe inside of the truck was filthy. I was not the designated driver but the driver did not complain about anything else relating to driving the truck. The procedure before picking up the truck when the store is closed (Sat. mornings) seems VERY complicate so we picked up the truck the night before. That process was very good.
judy kYour website repeatedly does not respond during the equipment return process, the wait time to access a person for assistance was unacceptable- 50 minutes in subfreezing cold. will try to avoid Uhaul in the future........
David RWarm, friendly and supportive staff. Very helpful with suggestions to handle challenges with my vehicle's trailer hitch... Thank you!
Michael BSuper friendly and helpful service.
JESSICA PI was provided less than 24 hour notice of my trucks location change from 5 minutes from my home to 45 minutes from my home. In addition to this, I had called and verified that uhaul trucks have connectors for tie downs to be attached on the floor of the truck and was told all trucks have this feature. This was apparently not true and nearly prevented me from transporting the equipment I needed to. None of this is a reflection on the Northfield location, while that staff did seem slightly confused by Uhauls processes, I think that's more on uhaul as a company rather than the employees there because they were helpful, kind, and empathetic to my situation. I am extremely dissatisfied by how this rental was handled by uhaul.
AMBER KThe location and vehicle itself was good. The issue is the app. I was not able to upload images of the odometer and fuel because of issue with the app. I tried for over 30 minutes and there is no 'help' or chat in that part of the app. There is while checking out a vehicle but not check in. I had to create a roadside assistance claim to show an image of the mileage and fuel and check in time. Then I tried from 3pm-9pm to talk to customer service (which is what I was told I had to do from roadside associate) only to find out customer service cannot do it anyway. I was on the phone 4 times with customer service and the phone was disconnected. I was in 4 different locations where I had service, so it was a uhaul phone issue, not my issue. Then had to call back and give my name for a callback over 60 minutes later. Only to be hung up on again. Was not a great experience.
MATTHEW B2nd time I've dropped off at this location. Both times the staff were very nice, however, (both times) two days later, I got a call asking when I was going to drop off the trailer...not sure the check-in process is very efficient. I will definitely use them again as this is where I live, but I will ask for a receipt when dropping off.
Patrick OJust make sure you have the correct ball mount and ball. Although there is an Advanced Auto Parts down the block if needed.
Gena BI dropped the trailer after hours. The lot wasn’t organized. Just not a good uhaul location
EARL TAutohaus itself was great. UHaul was the issue. The night before pickup, UHaul changed my pickup location to be an hour from the place I reserved two months ago, which was infuriating. Then when I arrived the trailer I was assigned to was crashed by a previous renter. Luckily, Autohaus when the extra mile and got me into another trailer.
Steve DOne of the tires was low on air
JEREMY Ttotally friendly atmosphere. everything from call to transaction to drop off was smooth. thanks guys!
kerry gCouldn't insure my vehicle or load because the staff didn't know how to add it.
Chance WAsk more about how the truck did.
Thomas DUHaul was about 2 times the market rate.
Craig BVery helpful staff at Valley Auto Haus!!
judy kCheck in was a pleasure with the local operator!
Henry LThey offered NO ASSISTANCE with hookup and acted like I was inconveniencing them. They did not come out to check the hookup or check lights. I found out later the left signal/brake light was out. They said when I got the trailer hooked up to pull up front and they would bring the packing blankets out to me. I had to go inside and they just pointed to a pile on the floor by the door. VERY POOR CUSTOMER SERVICE!!!
DAVID GThey didn’t have a person knowledgeable of how to get a truck. And they forgot to give me my packing blankets
Kevin CGreat customer service!! fast speedy check out!!
Valley AWeb site is unbearable, tried many times to edit account but was unable, email with slow response, Wausau site would not answer calls (x10), phoned costumer service-long wait then transferred, not helpful. Local dealer OK (Northfield) Will use different company in future.
BRUCE HDrop off location forgot to check the equipment in, resulting in a notice sent to me that the equipment hadn't been dropped off. The problem was easily taken care of, but required my making a few calls.
Patrick OIt wasn't super clear where to put the keys after hours. I'm not even sure I put them in the right place.
KATIE GCall from U-haul Sunday with a pickup location change. Thirteen miles...fast forward to Tuesday and its 28 miles. The location opened at 7:30 am. The person who was able to dispatch me at Valley Autohaus was supposed to come in at 8 am. I was on a schedule and called the U-haul number for help. The person at U-Haul said I needed to download the app to access the key box. My internet connection was such that I could not download the app. Asked for the Wi-Fi password a couple of times and received an incorrect password with a shrug and a "who knows" attitude. Long, long, long story short I called U-Haul several times, spoke with Mandy and I believe Sean. On the fifth (5th) call Sean dispatches me and gives me the code I need to get the key. With an MIA dealer and such, I would think we could have arrived at the "code over the phone" sooner. Autohaus you have some lackadaisical and MIA employees
Doug MBrooke was wonderful and helpful.
Steve DMuddy parking lot. Pleasant associate. No weekend hours for returns.
Don C