Customer Reviews for Valley Auto Center
(U-Haul Neighborhood Dealer)

33 reviews

8 Campground Rd   Beaver Dams, NY 14812

(607) 654-1982

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(607) 654-1982

8 Campground Rd
Beaver Dams, NY 14812

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Equipment have not had maintenance done

Victor Madera Torres 
Rating:
3.0

Customer did not leave a comment.

Mark Bianco 
Rating:
4.0

Customer did not leave a comment.

Shawn Murphy 
Rating:
4.0

Location did not inform me of the possibility of mileage charges on my pt to pt rental. My trip was over 400 miles. I included a second stop to drop off furniture from my dead mother to her sister. I went 60 miles out of my way and was charged $1/mile. IMPROVE CUSTOMER EXPERIENCE BY MAKING HIDDEN CHARGES PUBLIC.

Geoffrey Smith 
Rating:
1.0

I asked to rent for 2 days. had to call 1800 # to get access to my acct info Learned it was only rent for 16hrs. I had to call back 800# to extend to 48 hrs. Mi trip is put in as 60.00 it was actually 34mi 1 way did 3 trips of 34 miles 1 trip 0.1 cause new address 2 doorsdown . Charged me for 206.2 miles. My miles put on truck is actually 136 miles. Had to buy dolly , ratchet straps cause there was none. no blankets returned truck at 7:10p they marked it as 7:30. Charge me 3 rentals grand total almost almost $400. Emptied my bank account. I have no money to get my boyfriend diebtic supply's , my medicine , dog food , gas to get back, forth to work.

Stacy Thomas 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Very friendly and helpful. They mounted the trailer to my truck themselves. They borrowed me their adaptor. Very nice people.

Ibrahim Abdullahi 
Rating:
5.0

Customer did not leave a comment.

JOHNR RAPPLEYE 
Rating:
5.0

Customer did not leave a comment.

Sylvia Brubaker 
Rating:
5.0

Customer did not leave a comment.

Kalli Laughlin 
Rating:
5.0

Have someone go over vehicle dash functions.

Donna Worm 
Rating:
5.0

The problem is the person thst took my reservation from the day before never made it clear the trailer was not in Elmira where I was looking tk get it from . This was poor service and shocked me cause I've used uhaul many times and never experienced this. It cost me that day not to do what I needed done and time there and back cost me gas and time. I know you can't give people things . But when we call you we expect your staff to help us not cause more stress in our life.

William Scalzo 
Rating:
5.0

Customer did not leave a comment.

Linda Moore 
Rating:
5.0

Great friendly atmosphere. Will do business again here!!

Joni Wilson 
Rating:
5.0

Great service. Super helpful.

John Cregan 
Rating:
5.0

Thanks

Arthur Schaffhouser 
Rating:
5.0

Customer did not leave a comment.

David Maulucci 
Rating:
2.0

Owners were on site. Very polite! Gave me free range in his parking lot to unload car and disconnect/drop dolly! This location is in a beautiful area of NYS Finger Lakes...... it's just a very small shop, out in the country! I will drop off there again because it's on my route home!

Thomas Knapp 
Rating:
5.0

Customer did not leave a comment.

Fletcher see Brothers 
Rating:
3.0

Customer did not leave a comment.

Jonathan Becker 
Rating:
5.0

Staff here are great-Ron & Paula go above & beyond to provide quality customer service. They even order a trailer in if/as needed. They are great to work with .

betty denardo 
Rating:
5.0

Customer did not leave a comment.

diana harrington 
Rating:
5.0

Customer did not leave a comment.

Janice Shaffer 
Rating:
5.0

Thank you. This is a beneficial location.

MARK WILBER 
Rating:
5.0

Customer did not leave a comment.

valerie northrup 
Rating:
5.0

Customer did not leave a comment.

Terry Reed 
Rating:
5.0

I had to talk to 5 people to get a truck. The first person wanted me to drive two hours to get a truck. When i finnaly for it fixed my pick up location was 3)38 minuts from my house and it was supposed to be 5 minuts. Valley auto was awesome to me. But your company needs to not fuck shit up like this.

michael walker 
Rating:
5.0

I reserved a truck, I was running a little late. I called to let the office know I was running late and they couldn't have been better. I got there to pick up truck and was very nervous as I have never driven anything that big. The employee that checked me in and had me sign all the paperwork and took me out and explained everything very well to me. She really put my mind at ease about the whole experience.

Tina Radford 
Rating:
5.0

Customer did not leave a comment.

JOHN RAPPLEYE 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rondinaro 
Rating:
5.0

Customer did not leave a comment.

patrick burke 
Rating:
5.0

Excellent service from start to end. Exceptionally kind & compassionate people helping to make your move easier.

Michael Maines 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top