I arrived to pick up the truck I had reserved and the man took my payment and handed over the keys. I asked if the equipment that I ordered was all in the cab and he informed me that there was nothing and he knew nothing about it. He then directed me to go to another location to see if they can provide the items. I traveled to two different locations to gather the dozen of blankets and a dolly, which I was previously informed that this would all be ready with the truck. The truck was filthy and was not properly cleaned down for COVID-19. I had to wipe it all down before my travels. Also, we were supposed to complete a walk through on any damage on the truck and that was not done either. I don't believe that the gentleman had Amoy idea how to properly complete the pickup process. Horrible, horrible service!MARINA C.
Customer Reviews for Valero
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Logen M.
El cliente no dejó un comentario.Cara K.
Make sure all the equipment works rented one with no a/cDavid M.
I was not allowed to upload all the scuffs and marks that were not marked. The truck was not clean at all! Bugs all over the windshield, inside and back was dirty â€¦still usable but dirty nonethelessâ€¦and so much more. It took way too long to take Poseidon of vehicle and stuck right out in the hella hot heat. I was miserable. Tried to call customer service to complain- it was a 61 minute wait. Did not have time for that crap. Not a pleasant experience at all.Carolyn G.
El cliente no dejó un comentario.Hollyann B.
Reverse the false charge. I was not told I would pay .99 cents a mile plus paying for gas on top of it. I'm disputing this charge and will never use haul againJennie J.
El cliente no dejó un comentario.Angelica P.